Moosejaw Review

Sunday, June 26th

2022 Camping Gear Store Reviews

Moosejaw

• Free shipping on orders over $49
• Lifetime exchange and return policy
• 10% off if you sign up for emails

Moosejaw is an outdoor gear company that was founded in 1992. They primarily sell apparel, but also have gear for camping, climbing, biking, snow activities, running, travel, yoga, and water sports. Moosejaw was acquired by Walmart in February of 2017 for a cool $51 million and has been operating under them ever since.

Same Old Thing

There is nothing strikingly unique or special about Moosejaw when compared to other outdoor retailers. They have over 3,700 results for camping gear that can be narrowed down by category, price, gender, brand, weight range, features, color, sustainability, and more. Pricing is comparable to other online stores that sell name-brand camping gear, but if you sign up for their email list, Moosejaw will give you 10% off your first online purchase.

Humorous Marketing

Moosejaw tries hard to mix humor into their website and marketing strategies. For example, on the main image of their site advertising for 40% off of jackets, there is a quote that says, "Lizard people don't bother me. People lizards on the other hand?" Interesting. The timeline of their company includes details about cheating girlfriends, lawsuits, family jokes, nose jobs, cavities, car shopping, and other irrelevant information used for satire. All of this is just to say that there are some eccentric people running this company, which can either make things more fun or more irritating.

Price Match Policy

If you come across an identical product sold at Moosejaw that's cheaper from another retailer, they will price match it up to 40% off the original retail price as long as it's in stock and within 14 days of your purchase. If you haven't bought the item yet, you can live chat or call Moosejaw's customer service team to order the item at the lower price.

Lifetime Returns With A Caveat

Technically you can return new, unused items to Moosejaw at any time. As long as it is in sellable condition, you're eligible for an exchange or a refund. But, there's a catch! If you return your item after 60 days, you only get a Moosejaw eGift card. Also, electronic items don't fall under the "lifetime return" policy. You have 30 days to send those back, and rooftop tents need to be returned within 15 days.

Lousy Customer Service

Failure to respond to complaints from customers has left Moosejaw with an "F" rating from the Better Business Bureau. The most glaring issue that people report about the company is their horrendous customer service. Some examples include receiving wrong orders and having a nightmare of a time trying to get the issue corrected. They seem to have a lot of confusion going on in regards to shipping out orders and rectifying their mistakes. Of the many customer reviews out there, Moosejaw gets poor ratings from them and from us.