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Sunday, February 9th
Abode was founded in 2014 with headquarters located in San Francisco, California. In 2018, Abode secured a majority stake investment from Nice S.p.A., an Italian tech company renowned globally for its home automation, security, and smart home solutions. Specializing in integrated automation for various systems, including gates, garage doors, solar shading, parking, wireless alarms, and security, Abode was able to reach international markets.
Offered across Canada
Despite its inception as an American-based company, Abode is all about international security. The front page of the site says right away that the Abode DIY system is a top-rated choice in Canada. We reached out to their customer service team to get some extra details about coverage in Canada as well as the differentiation between USD and CAD on the site. Here's what we found: Abode offers both cellular backup and professional monitoring across Canada. The only exception is that professional monitoring is not available in Quebec at this time. However, Abode only offers purchases in USD, which could make the systems more expensive for customers shopping in CAD. The customer service rep noted that the devices are "discountable” without any specifics about how to help customers buy in CAD.
7 packages to choose from
There are a few ways to get a full system from Abode. First, you can choose from their "kits”. There are three to choose from ranging from $139.99 to $279.99 (USD) or $187.31 to $374.63 (CAD). The options include:
Special Bundles
If you're looking for something a bit more built out, you can try the Special Bundles, which offer a lot more equipment for a full-home security system. You can choose from an 8, 9, 12, or 14-piece bundle that includes a variety of extra motion sensors, door sensors, and 1 free month of pro-level monitoring included in purchase. The bundles range from $299.99 to $399.99 (USD) or $401.39 to $535.19 (CAD).
Buy add-ons of any kind
On top of the bundles, you can expect to find some extras sold separately. If you want to add an extra camera, wireless doorbell, up to 6 different types of window protection, motion sensor, or other security accessories, you can find them all on the shop tab. You can add these to your bundle or kit order, or buy them separately after the fact.
Standard "Self-monitoring” Plan
There are two plans to choose from at Abode for monitoring and both are designed on a monthly payment system. Starting with the Standard Plan, this is listed as the "self-monitoring” plan. So, you won't have pro monitoring included in the price. Here are the benefits you can expect:
Pro "Professional Monitoring” Plan
With the Pro Plan, also known as the "professional monitoring plan”, you get all of the benefits of the Standard Plan along with:
Equipment is extra
Both the Standard and the Pro plans don't include any of the equipment. These are just plans for your security system to function. If you want to get the gear, you'll have to go to the "shop” tab instead. On the bright side, no matter what option you choose you don't have to commit to a contract.
No help with shipping costs
One place you won't run into a great deal with Abode is shipping. They do charge for shipping, and if you're having your security system shipped to Canada, you'll have to cover the customs and extra fees yourself. There's no extra help from the company here, which is a little disappointing since Abode is specifically known (according to its site) for shipping to Canadian households.
Low scores for Abode
Unfortunately, Abode doesn't do so well with its reputation either. According to Abode's page on the Better Business Bureau (BBB), the company holds a concerning "D+” rating overall. There have been 44 complaints on the BBB for Abode within the last three years and the company has a 1.3-star rating too. On trusted third-party review sites, Abode has a 3.2-star average, which is more middle-of-the-road, but still not very impressive. According to customers, Abode feels "basic” for too high of a price and there are a range of complaints about items like the key fobs not working regularly to disarm the security system. While the company does have a 30-day return policy, all shipping expenses are paid for by you, which could get seriously pricey with international shipping.
Nothing outstanding about Abode
With some serious concerns from the BBB as well as a range of complaints regarding product quality, Abode doesn't stand out from the pack. Despite being fully functional in Canada (minus Quebec), there isn't a lot of support in place to make the purchasing process easier for customers outside the US. With expensive shipping and customs fees, as well as a mid-tier quality level, Abode doesn't really impress.
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There are a lot of companies out there vying for attention in the Canadian home security market. How can you determine the best fit for your needs? Consider these factors to help you make the best decision for your home:
With all those details squared away, all you need is your new Canadian Home Security System to help you feel at ease in your home.. To that end, Top Consumer Reviews has reviewed and ranked the best home security systems available in Canada today. We hope this helps you select a home security system that gives you the 24/7 protection you need for your home and family!
Select any 2 Canadian Home Security Systems to compare them head to head