Saturday, August 20th
2022 Canadian Home Security Reviews
ADT
- Installation fees of up to $99
- Available in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland & Labrador, Nova Scotia, Ontario, PEI, Quebec and Saskatchewan
- 3-year monitoring contract required
- All plans include smoke/fire/carbon monoxide monitoring
Alarm Guard has partnered with ADT to provide top-notch home security systems in Canada. With over 125 years of security experience, this partner network is a name to trust in the industry.
Several package options
The Alarm Guard ADT site doesn't make it easy to find out what you'll get and what you'll pay for your home security system. We looked through several ADT-related sites to figure out the options, since Alarm Guard doesn't reveal their packages or pricing until you call to speak with a representative (beyond saying that with a 3-year monitoring contract, you'll get up to $850 in free equipment). If those other sites are accurate, you can expect a bare-bones, non-monitored home security system with just a smart camera (indoor, outdoor, or doorbell) for $12/month. At the next level, you can get 1 security camera and 2 automation devices, also self-monitored, for $15/month. Moving on to the more traditional home security systems, a plan with 1 control panel, 2 door/window sensors and 1 motion sensor is $27/month. Adding 3 security or automation devices brings your monthly price up to $40/month. All ADT systems are fully customizable, letting you add any features and equipment you need to fully protect your home.
Required service contracts and professional installation
Will you pay for professional installation? Maybe. The site says that they charge fees of up to $99, but in other parts of the site it says that "depending on the package, installation is typically free" . You can also count on having a service contract with any ADT plan, usually at least 3 years.
Glitchy website
There were some additional aspects of the Alarm Guard ADT site that were...confusing. When we looked at the Installation Process page, we found some totally unrelated text about a skipper, sailing, and a boat. (Guess they forgot to take that part out after they made the site? Oops.) Also, when we clicked on the Live Chat with the pulsing green "online" button, it took us exactly nowhere. (Oops again!)
Good reputation for ADT, partners don't always match it
We also weren't thrilled to see that Alarm Guard had a "C-" rating with the Better Business Bureau at the time of our review. On a more positive note, that rating stemmed from 7 complaints over the preceding 3 years, but none of them were from the most recent 12 months. At least that shows a trend towards better service! Alternately, the BBB listing for ADT itself offers a flawless "A+" rating plus accreditation, so you may want to consider ADT with a different partner company than Alarm Guard.
Consider a different ADT partner if available
ADT has over 6 million customers and a strong overall reputation for providing excellent home security systems. We're just not sure how well Alarm Guard does at implementing ADT protection, and they could go a lot further to give prospective customers an idea of what to expect before requesting a quote.
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You've got a lot of options to choose from, including basic do-it-yourself packages with just a few sensors and high-tech, state-of-the-art protection that's installed by a professional - and everything in between!
But, maybe you're wondering if you really need a security system. With over 150,000 burglaries per year in Canada, the answer is "yes" . When would-be criminals are looking for an easy target, they usually bypass homes with security systems. Making it obvious that your residence is protected and monitored around-the-clock can prevent you from becoming a victim.
Canadian Home Security FAQ
Continued from above...
Plus, there are many other benefits that come from having a home security system. You can include smoke and carbon monoxide detectors, flooding sensors, and many other features to keep your family and your belongings safe - especially when emergency services can be dispatched at the very moment an alert happens. As an added benefit, most homeowners save on their insurance when they have a security system installed.
With so many companies offering home security systems in Canada, how can you determine which one is the best for your needs? Here are several factors to keep in mind that can help guide your decision:
- Canada-based Service. As you browse various providers of security systems, you'll quickly see that while many operate in Canada, some of them are obviously geared towards homeowners in the US. That's not necessarily a bad thing, but you may feel more secure with a provider that has call centres and representatives located in Canada itself. You may also find that some home security providers' websites advertise availability in Canada, but when you go to place an order you find out otherwise.
- Equipment and Installation. What sensors, detectors, cameras and other equipment does the company offer? Will you have to pay for it outright or is it "free" with your monthly servicing fees? Also, some companies let you install your security system on your own, while others require a professional installation (which you may pay extra for).
- Monitoring Service. Most home security systems come with 24/7 monitoring. How much will you pay each month? It's also a good idea to consider what previous and current clients say about the response time when the system detects an intrusion or an emergency, as well as the way the company handles false alarms.
- Contracts. Will you have to sign a lengthy contract to use the service? Many home security systems come with a contract of up to 5 years, with stiff penalties for early termination. Others allow you to pay month-to-month with no long-term commitment.
- Satisfaction Guarantee. If you aren't happy with the way your home security system is performing, what are your options? Can you cancel the service with no penalty? Can you get a refund? What kind of warranty coverage is offered on the system's equipment?
- Overall Reputation. Has the Better Business Bureau rated the home security company? Does the service provide reliable, affordable protection? How well does the customer service team respond to problems that arise?
TopConsumerReviews.com has reviewed and ranked the best home security systems available in Canada today. We hope this information provides all of the information you need to choose a home security system to protect your residence and family around the clock!
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