Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.

Canadian Security Professionals Review

Monday, April 15th

2024 Canadian Home Security Reviews

Canadian Security Professionals Review 2 Star Rating

Canadian Security Professionals

2 Star Rating
  • $34.99 to $45.99 (CAD)/month with monitoring included
  • Customizable systems
  • "A+" rated and accredited by the BBB

Canadian Security Professionals (CSP) is a Canadian-based company that offers peace of mind to thousands of Canadians with 24/7 security. As one of the largest privately owned Canadian Home Security System companies in Ontario, CSP provides customizable security options with a variety of packages so CSP can create the best fit for your home. CPA's systems use dedicated cellular connections to monitor your home security. This means you won't need a phone line or internet for your alarm system to communicate with CSP monitoring stations which creates a reliable and secure connection.

Currently limited to three provinces

CSP operates five alarm monitoring stations in Canada along with backup monitoring facilities in the USA. These monitoring stations are interconnected for swift dispatch in case of a home emergency. All of the CSP staff members work within Canada, so you can trust that your service rep and tech support will be in Canadian time zones and familiar with your area. There's only one snag. Despite being based in Canada, CSP's service areas are currently limited to only two provinces: Ontario and British Columbia. However, CSP notes that it's their goal to offer coverage for all of Canada in the future. Thankfully, as this is a Canadian company, all of the prices are listed in CAD.

Best Canadian Home Security Systems

Four packages with custom options

There are four different packages available through CSP. These are all on a monthly payment cycle. One of the features is that CSP promises that these pre-built packages are fully customizable. Here are some of the features you can expect without customizations:

  • Secure
    • All-in-one touchscreen security system keypad with cellular
    • 24/7 monitoring
    • Wireless door sensors
    • Wireless motion sensor
    • Glass break sensors
    • Backup battery
    • Extended warranty
    • Cost: $34.99/month
  • Smart Secure
    • All features from Secure
    • Alarm app and web access (for smartphones, tablets, and computers)
    • Smartphone/email/text notifications
    • Remote arming/disarming
    • Cost: $39.99/month
  • Smart Secure + Automation
    • All features from Smart Secure
    • Automation for smart door locks, smart thermostats, smart lighting, smart garage doors, and smart doorbells
    • Cost: $39.99/month
  • Smart Secure + Video
    • All features from Smart Secure
    • Wi-Fi cameras for smart doorbells, and smart outdoor and indoor cameras
    • Cost: $45.99/month

You have to call for a quote

These are all starting prices. All of the packages say "and up" on the pricing part of the page. Unfortunately, the site doesn't list the high end of the price range. To get a fully accurate pricing on a package for your home, CSP requires you to make a call for a quote.

Extras offered but no prices available

If you need to replace something or add another feature to your package, you're in luck. You can buy individual extras from CSP. The options include extra video monitoring screens, home automation devices, smart thermostats, smart locks, and smart doorbells. While we were surprised not to see window and door monitors like those offered by other providers, there was still a competitive range of extras. However, to get prices for these extras, you'll have to call, as there are no prices listed on the website. Considering the importance of Home Security Systems, we would have appreciated more transparency regarding price.

Best Canadian Home Security Systems

Monitoring included in price

One benefit of the monthly price is that it offers an all-in-one solution. You don't have to pay anything extra for monitoring services. The cost is already rolled into your monthly payment for your security system. However, there is a required contract for monitoring services. You are required to commit to a minimum 36-month monitoring agreement, using Cellular Connection for your security needs, a note that is hidden in the terms and conditions page.

Don't commit if you're on the fence

Only the basic package (which we assume to be the "Secure" package as the website doesn't offer the specific name) offers free installation, and other packages will have "varied" installation charges depending on your home. If you want to cancel your agreement with CSP, they don't make it easy. CSP's terms and conditions state that you'll need to provide a 30-day notice in writing to CSP. And if you decide to cancel during the initial contract term (the 36 months), a termination fee will apply. This fee will vary by location and cost up to the amount of fees left on your balance of the initial term (you pay the entire 36-month cost in one go as a cancellation fee. Yikes!).

Mixed reviews raise some questions

CSP has a mixed reputation depending on where you look. So, let's start with the good news first. At the Better Business Bureau (BBB), CSP holds a perfect "A+" rating and accreditation. However, as the CSP had no reviews or star ratings from the BBB, we checked out verified third-party review sites to get the scoop from customers who actually used the system. This is where the bad news comes in. According to customers on Trustpilot, the average rating for CSP is just 2.8 stars. Customers complained about feeling "locked into a contract" and that customer service reps are argumentative when customers have questions.

Red flags abound

Overall the lack of transparency and the difficulties with customer service are pretty glaring red flags for CSP. While we love that the company is Canadian-based, it doesn't serve most provinces and is missing some key features like door and window monitors. These concerns plus the extremely unfriendly cancellation policy make CSP one of the lower-ranked providers in our review.

Who Offers the Best Home Security Systems in Canada?

Did you know there are over 150,000 burglaries in Canada every year? It's no wonder that Canadian home security systems have surged in popularity in recent years. Potential intruders tend to skip homes with security systems when seeking an easy target. And, burglaries and break-ins aren't the only things you might want to protect your home from.

With modern systems, you can integrate smoke and carbon monoxide detectors, flooding sensors, and front door cameras to protect your family and belongings from natural disasters or in-home accidents. Plus, with modern connectivity, emergency services can be immediately dispatched when an alert occurs.

The Best Canadian Home Security Systems Compare Canadian Home Security Systems Compare Canadian Home Security Reviews What are the best Canadian Home Security Systems Best Canadian Home Security Reviews

Canadian Home Security FAQ

There are more than 2 million break-ins every year in the United States alone. Home security systems are the most logical way to give yourself the peace of mind that comes from knowing that you, your loved ones and your property are being watched over.
The most important feature is 24/7 monitoring, which most services offer as part of your monthly fees. At a minimum, you'll want to have sensors for all of the exterior doors in your residence.
There are many add-ons that can offer additional security and protection. Your home security system could have smoke and CO2 detectors, flooding sensors, motion detectors, night vision cameras, and much more.
You'll find plans both with and without required service contracts. The tradeoff is usually in the price of the equipment vs. the monthly service fees. (See the next question for more on that.)
That depends. You should expect two costs: equipment and monthly service charges. Some providers of home security systems give you the equipment "for free", as long as you sign a contract (usually 2-5 years). Others have you pay for the equipment upfront as a one-time charge, but their monthly fees tend to be lower. And, with most services, you'll pay more for monthly monitoring if your system has all of the bells and whistles.
One of the most customer-friendly aspects of today's home security systems is DIY installation. While there are still a handful of companies that require you to sit down with a sales rep and then wait for a professional to come and set up your system, the vast majority are designed to be easy and fast for you to install yourself. You'll have ample support via phone or online chat if you need extra guidance during the process.
Yes, most of the time. You'll typically have a 30-day window to use your home security system and decide if it provides the protection and service you need. Terms vary, however: you may get a full refund for all fees paid, or you may only be allowed to break your contract without getting any money back. Be sure to understand the details of any plan you select, before you sign up.
Usually, yes. Because of the do-it-yourself nature of most of today's systems, you can uninstall and move your equipment just as easily as you set it up the first time. You'll just need to update the company with your current address, so that emergency responders have the right location in the event of an alarm.
Compare the Best Reviews

Continued from above...

The good news is that whether you're moving in somewhere new, or you're looking for a little extra security at your existing family home, there are lots of choices for Canadian Home Security Systems on the market today. From systems that are straightforward do-it-yourself packages with just a few sensors, to cutting-edge professionally-installed security systems, there's a package out there for homes and budgets of every size.

Whether you want to monitor your own home or have a pro watch over your family, modern security systems can help keep you and your loved ones safe. And just having a security system or clearly indicating that you have 24/7 monitoring on your home can prevent criminal activity before it even starts. As an additional perk, some homeowners even enjoy reduced insurance costs with a security system in place.

There are a lot of companies out there vying for attention in the Canadian home security market. How can you determine the best fit for your needs? Consider these factors to help you make the best decision for your home:

  • Canada-based service. You'll want to be sure that the security system provider operates in Canada, with call centers and representatives located in the country. Many companies are based in the US, which can cause problems with pricing and service in certain provinces.
  • Equipment and installation. Check out the range of sensors, detectors, cameras, and other equipment offered by the company. How much of it is included in the monthly fees? Do you have to pay extra for the equipment you need? It's also important to check if the system allows for self-installation or requires professional installation.
  • Monitoring service. How much does the company charge for a 24/7 monitoring service? Some include this cost in the price of the security system while others charge separately for that protection.
  • Contracts. Check if the service requires a long-term contract. With some contracts extending up to 5 years with penalties for early termination, you may not want to get sucked into a contract option. Keep an eye out for companies that offer month-to-month plans with no long-term commitment.
  • Reputation. Consider the Better Business Bureau rating and customer reviews for different Canadian Home Security Systems. Other customers can give you a good idea of what kind of service you can expect.

With all those details squared away, all you need is your new Canadian Home Security System to help you feel at ease in your home.. To that end, Top Consumer Reviews has reviewed and ranked the best home security systems available in Canada today. We hope this helps you select a home security system that gives you the 24/7 protection you need for your home and family!

See the Best Canadian Home Security
The Best Reviews of Canadian Home Security Systems