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Frontpoint Review

Tuesday, January 18th

2022 Canadian Home Security Reviews

Top Consumer Reviews Best-In-Class Blue Ribbon Award Frontpoint Review 5 Star Rating


5 Star Rating
  • 30-day risk-free trial
  • Free shipping on orders and returns
  • No contract required
  • Monthly monitoring for USD $49.99 plus tax, $19.99 for the first 3 months
  • "A+" rated and accredited by the BBB
  • Available everywhere but Quebec
Top Consumer Reviews Best-In-Class Blue Ribbon Award

For more than 10 years, Frontpoint has been setting the bar for home security systems in Canada. With no required contracts and affordable equipment packages, this company should be the first you consider when protecting your home and family.

Big savings

Frontpoint saves you money compared with many of the home security systems we evaluated. First, shipping is free on both orders and returns; you can expect your equipment to be delivered in about a week. Plus, as we browsed the Frontpoint site, we got a pop-up offer of 15% off our first order if we provided our email address. Keep an eye out for any discounts you may receive too!

Definitely available for Canadians

We had a few questions about Frontpoint's service in Canada, and we were pleased to get connected right away to a representative using their online live chat feature. We learned that while there are no call centres operating in Canada, all systems are monitored through two US-based locations (one on each coast for best coverage and redundancy). Also, Canadian home security systems use Rogers as the cellular connection. Finally, the rep let us know that they have coverage in every province and territory with the exception of Quebec (because of licensing reasons).

4 package choices

So, let's say you've decided that Frontpoint is the home security service for you. What are your options for equipment packages and monitoring? There are four ways you could go:

  • Build Your Own: customize your system to include all of the features you want and none of the ones you don't. Naturally, the pricing will vary depending on what you choose. At the time of this review, Frontpoint was including a free doorbell camera with all Build Your Own packages.
  • The Safehouse: as Frontpoint's entry-level system, this plan includes one hub and keypad, two door/window sensors, one motion sensor, and a home defense kit with a yard sign, window decals and door stickers. This was priced at $235.44.
  • The Bunker: if you've got a larger home or apartment, you should consider Frontpoint's middle-tier equipment package. It includes everything in the Safehouse plan, but also adds an indoor camera, a smoke and heat sensor, and upgrades you to three door/window sensors. You'll pay $380.35 for this package.
  • The Fortress: if you need the largest equipment package, this is the one for you. It comes with everything in the Bunker package; the only difference is that you'll get two motion sensors and six door/window sensors. This package is priced at $478.73.

Add any other equipment you need

With any of these packages, you can always add a la carte equipment during checkout. Maybe you'd like a glass break sensor, a carbon monoxide or flood sensor, or a smart thermostat. Just add it to your cart after you select your equipment package. (Be aware that Frontpoint shows an option to pay for your equipment over three years, but that doesn't apply in Canada.) All of Frontpoint's equipment can be installed on your own: no professional in-home visit required.

Best Canadian Home Security Systems

Monitoring for under $50/month, regardless of system size

How much will you pay for monitoring? During our last visit to the Frontpoint site, they were offering a three-month promotional price of just USD $0.66 per day, then regular pricing at USD $1.64 per day. That works out to USD $19.99/month plus taxes for the first three months, and then USD $49.99/month plus taxes for the remainder of the time you use Frontpoint's monitoring service. No matter how much equipment your home security system uses, your monthly monitoring fees remain the same.

Very satisfied customers

Best of all, Frontpoint has an excellent reputation. The Better Business Bureau gives the company both an "A+" grade as well as accreditation, and over 90% of their customers give Frontpoint a 4- or 5-star rating. People say that the equipment is good quality and easy to install, and most customers get great response times when an alert or alarm is triggered. With Frontpoint's 30-day risk-free guarantee, you'll have plenty of time to make sure your system works the way you expect it to - otherwise, you can get a full refund, no questions asked.

Best option for home security systems in Canada

Bottom line? You'll get excellent service with no lengthy contracts, top-rated customer service, and one-price-fits-all monitoring no matter how much you add to your system. For all of these reasons, Frontpoint is our first-place winner among home security system providers in Canada.

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Where Can You Find the Best Home Security Systems in Canada?

You've got a lot of options to choose from, including basic do-it-yourself packages with just a few sensors and high-tech, state-of-the-art protection that's installed by a professional - and everything in between!

But, maybe you're wondering if you really need a security system. With over 150,000 burglaries per year in Canada, the answer is "yes" . When would-be criminals are looking for an easy target, they usually bypass homes with security systems. Making it obvious that your residence is protected and monitored around-the-clock can prevent you from becoming a victim.

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Canadian Home Security FAQ

There are more than 2 million break-ins every year in the United States alone. Home security systems are the most logical way to give yourself the peace of mind that comes from knowing that you, your loved ones and your property are being watched over.
The most important feature is 24/7 monitoring, which most services offer as part of your monthly fees. At a minimum, you'll want to have sensors for all of the exterior doors in your residence.
There are many add-ons that can offer additional security and protection. Your home security system could have smoke and CO2 detectors, flooding sensors, motion detectors, night vision cameras, and much more.
You'll find plans both with and without required service contracts. The tradeoff is usually in the price of the equipment vs. the monthly service fees. (See the next question for more on that.)
That depends. You should expect two costs: equipment and monthly service charges. Some providers of home security systems give you the equipment "for free", as long as you sign a contract (usually 2-5 years). Others have you pay for the equipment upfront as a one-time charge, but their monthly fees tend to be lower. And, with most services, you'll pay more for monthly monitoring if your system has all of the bells and whistles.
One of the most customer-friendly aspects of today's home security systems is DIY installation. While there are still a handful of companies that require you to sit down with a sales rep and then wait for a professional to come and set up your system, the vast majority are designed to be easy and fast for you to install yourself. You'll have ample support via phone or online chat if you need extra guidance during the process.
Yes, most of the time. You'll typically have a 30-day window to use your home security system and decide if it provides the protection and service you need. Terms vary, however: you may get a full refund for all fees paid, or you may only be allowed to break your contract without getting any money back. Be sure to understand the details of any plan you select, before you sign up.
Usually, yes. Because of the do-it-yourself nature of most of today's systems, you can uninstall and move your equipment just as easily as you set it up the first time. You'll just need to update the company with your current address, so that emergency responders have the right location in the event of an alarm.
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Continued from above...

Plus, there are many other benefits that come from having a home security system. You can include smoke and carbon monoxide detectors, flooding sensors, and many other features to keep your family and your belongings safe - especially when emergency services can be dispatched at the very moment an alert happens. As an added benefit, most homeowners save on their insurance when they have a security system installed.

With so many companies offering home security systems in Canada, how can you determine which one is the best for your needs? Here are several factors to keep in mind that can help guide your decision:

  • Canada-based Service. As you browse various providers of security systems, you'll quickly see that while many operate in Canada, some of them are obviously geared towards homeowners in the US. That's not necessarily a bad thing, but you may feel more secure with a provider that has call centres and representatives located in Canada itself. You may also find that some home security providers' websites advertise availability in Canada, but when you go to place an order you find out otherwise.
  • Equipment and Installation. What sensors, detectors, cameras and other equipment does the company offer? Will you have to pay for it outright or is it "free" with your monthly servicing fees? Also, some companies let you install your security system on your own, while others require a professional installation (which you may pay extra for).
  • Monitoring Service. Most home security systems come with 24/7 monitoring. How much will you pay each month? It's also a good idea to consider what previous and current clients say about the response time when the system detects an intrusion or an emergency, as well as the way the company handles false alarms.
  • Contracts. Will you have to sign a lengthy contract to use the service? Many home security systems come with a contract of up to 5 years, with stiff penalties for early termination. Others allow you to pay month-to-month with no long-term commitment.
  • Satisfaction Guarantee. If you aren't happy with the way your home security system is performing, what are your options? Can you cancel the service with no penalty? Can you get a refund? What kind of warranty coverage is offered on the system's equipment?
  • Overall Reputation. Has the Better Business Bureau rated the home security company? Does the service provide reliable, affordable protection? How well does the customer service team respond to problems that arise?

TopConsumerReviews.com has reviewed and ranked the best home security systems available in Canada today. We hope this information provides all of the information you need to choose a home security system to protect your residence and family around the clock!

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