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Ooma Review

Monday, April 15th

2024 Canadian Home Security Reviews

Ooma Review 2.5 Star Rating


2.5 Star Rating
  • $279.99 to $399.99 for security system packages
  • Monthly monitoring from $0 to $19.99/month
  • No contract required
  • 30-day return policy
  • Available everywhere but Yukon, Northwest Territory, and Nunavut

Billing itself as an affordable wireless security system, Ooma is one of the most modern-looking sites in our review. Known as a phone and internet provider, Ooma also has its own security service. Though the options are slim at Ooma compared to some of its competitors, the full security system may include totally free monitoring depending on what features you're looking for. While this doesn't stand out as a fan favourite, the free monitoring, specifically, could make it worth your while to check it out.

Available across Canada

Ooma is available in Canada which includes service in all provinces except for area code 867, located in the Yukon, Northwest Territories and Nunavut. As a bonus, since the company is based in Canada, all of the details on the website are in CAD, making shopping easy and quick without the need to make any conversions.

Two starter packs at Ooma

There are two starter kits available at Ooma. These include everything you need to protect your home including keypads, sensors, and sirens. The packages are one-time purchases and are separate from the monitoring fees. Here's what you'll find in both packages:

  • Ooma 7-Sensor Home Security Starter Pack
    • 1x Ooma Telo
    • 4x Door/window sensors
    • 1x Motion Sensor
    • 1x Water sensor
    • 1x Siren
    • Cost: $279.99
  • Ooma 11-Sensor Home Security Starter Pack
    • 1x Ooma Telo
    • 1x Siren
    • 1x Keypad
    • 1x Motion sensor
    • 1x Garage sensor
    • 1x Water sensor
    • 6x Door/window sensors
    • Cost: $399.99

Extras offered at reasonable prices

There are plenty of extras to choose from at Ooma. From door and window sensors, garage door sensors, and water sensors to alarms and keypads, everything that you find in the starter packs can also be purchased separately. The prices range from $29.99 per item to $74.99 per item, so you can pick and choose how much you want to spend.

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Free monitoring for basic plan

There are some pretty good deals for monitoring at Ooma and there are no contracts required. There are three tiers for a monthly prescription available. One of those is totally free. Here are the different options for monitoring services:

  • Monitor Plan
    • Unlimited sensors
    • Real-time push notifications for sensor events
    • Audible Telo announcements in the home
    • Mobile app dashboard with real-time status of all sensors
    • Instant alerts (motion, sound, face, anti-tamper)
    • Cost: Free
  • Secure Plan
    • All features from the Monitor Plan
    • Remote siren
    • Remote 911
    • Phone calls, text messages, and email notifications
    • Auto arm/disarm
    • Cost: $6.99/month
  • Pro Secure Plan
    • All features from the Secure Plan
    • Professional Monitoring
    • Cost: $19.99/month

30-day money-back guarantee

Ooma supports customers by offering a 30-day money-back guarantee. This guarantee covers all Ooma Office hardware, so you can be sure that your security system is included in the deal. However, Ooma does not offer any refunds for the first month of service for monitoring, so if you go for a monitoring choice that isn't free, you'll lose that investment if you return your system.

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Reviews raise some red flags

Despite some great features, Ooma doesn't have a stellar reputation from the Better Business Bureau (BBB) or reviewers. Starting with the BBB rating, Ooma has a concerning "NR" rating and 300+ customer complaints listed on the BBB in the last three years. Further, its rating from trusted third-party review sites like Trustpilot shows that Ooma has just 2.3 stars out of 5. Customers complained that Ooma was overpriced for the features included, and that systems were down for days at a time. And that Ooma is very hard to cancel once you have it. While many customers review the telephone service offered by Ooma specifically, those with the security systems also felt that it was difficult to get customer service to help them when there was an issue.

Free monitoring not enough to impress

While we love the 30-day return policy and the fact that some of their monitoring features are totally free, we can't disregard the customers' concerns about Ooma. Especially with some of the complaints regarding downtime for the Home Security Systems, paying for something you can't use does defeat the purpose. So, you may want to go for a more reliable company that shows better ratings from the BBB and customers alike. While you might still like the features or free monitoring (so, it is worth checking out), just be aware of the low ratings and disappointing customer feedback.

Who Offers the Best Home Security Systems in Canada?

Did you know there are over 150,000 burglaries in Canada every year? It's no wonder that Canadian home security systems have surged in popularity in recent years. Potential intruders tend to skip homes with security systems when seeking an easy target. And, burglaries and break-ins aren't the only things you might want to protect your home from.

With modern systems, you can integrate smoke and carbon monoxide detectors, flooding sensors, and front door cameras to protect your family and belongings from natural disasters or in-home accidents. Plus, with modern connectivity, emergency services can be immediately dispatched when an alert occurs.

The Best Canadian Home Security Systems Compare Canadian Home Security Systems Compare Canadian Home Security Reviews What are the best Canadian Home Security Systems Best Canadian Home Security Reviews

Canadian Home Security FAQ

There are more than 2 million break-ins every year in the United States alone. Home security systems are the most logical way to give yourself the peace of mind that comes from knowing that you, your loved ones and your property are being watched over.
The most important feature is 24/7 monitoring, which most services offer as part of your monthly fees. At a minimum, you'll want to have sensors for all of the exterior doors in your residence.
There are many add-ons that can offer additional security and protection. Your home security system could have smoke and CO2 detectors, flooding sensors, motion detectors, night vision cameras, and much more.
You'll find plans both with and without required service contracts. The tradeoff is usually in the price of the equipment vs. the monthly service fees. (See the next question for more on that.)
That depends. You should expect two costs: equipment and monthly service charges. Some providers of home security systems give you the equipment "for free", as long as you sign a contract (usually 2-5 years). Others have you pay for the equipment upfront as a one-time charge, but their monthly fees tend to be lower. And, with most services, you'll pay more for monthly monitoring if your system has all of the bells and whistles.
One of the most customer-friendly aspects of today's home security systems is DIY installation. While there are still a handful of companies that require you to sit down with a sales rep and then wait for a professional to come and set up your system, the vast majority are designed to be easy and fast for you to install yourself. You'll have ample support via phone or online chat if you need extra guidance during the process.
Yes, most of the time. You'll typically have a 30-day window to use your home security system and decide if it provides the protection and service you need. Terms vary, however: you may get a full refund for all fees paid, or you may only be allowed to break your contract without getting any money back. Be sure to understand the details of any plan you select, before you sign up.
Usually, yes. Because of the do-it-yourself nature of most of today's systems, you can uninstall and move your equipment just as easily as you set it up the first time. You'll just need to update the company with your current address, so that emergency responders have the right location in the event of an alarm.
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Continued from above...

The good news is that whether you're moving in somewhere new, or you're looking for a little extra security at your existing family home, there are lots of choices for Canadian Home Security Systems on the market today. From systems that are straightforward do-it-yourself packages with just a few sensors, to cutting-edge professionally-installed security systems, there's a package out there for homes and budgets of every size.

Whether you want to monitor your own home or have a pro watch over your family, modern security systems can help keep you and your loved ones safe. And just having a security system or clearly indicating that you have 24/7 monitoring on your home can prevent criminal activity before it even starts. As an additional perk, some homeowners even enjoy reduced insurance costs with a security system in place.

There are a lot of companies out there vying for attention in the Canadian home security market. How can you determine the best fit for your needs? Consider these factors to help you make the best decision for your home:

  • Canada-based service. You'll want to be sure that the security system provider operates in Canada, with call centers and representatives located in the country. Many companies are based in the US, which can cause problems with pricing and service in certain provinces.
  • Equipment and installation. Check out the range of sensors, detectors, cameras, and other equipment offered by the company. How much of it is included in the monthly fees? Do you have to pay extra for the equipment you need? It's also important to check if the system allows for self-installation or requires professional installation.
  • Monitoring service. How much does the company charge for a 24/7 monitoring service? Some include this cost in the price of the security system while others charge separately for that protection.
  • Contracts. Check if the service requires a long-term contract. With some contracts extending up to 5 years with penalties for early termination, you may not want to get sucked into a contract option. Keep an eye out for companies that offer month-to-month plans with no long-term commitment.
  • Reputation. Consider the Better Business Bureau rating and customer reviews for different Canadian Home Security Systems. Other customers can give you a good idea of what kind of service you can expect.

With all those details squared away, all you need is your new Canadian Home Security System to help you feel at ease in your home.. To that end, Top Consumer Reviews has reviewed and ranked the best home security systems available in Canada today. We hope this helps you select a home security system that gives you the 24/7 protection you need for your home and family!

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