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ThinkPro Review

Wednesday, February 12th

2025 Canadian Home Security Reviews

ThinkPro Review 4.5 Star Rating

ThinkPro

4.5 Star Rating
  • Plans from $259.46 to $779.99 (CAD)
  • 24/7 Monitoring $19.80 to $29.70/month
  • 30-day risk-free trial
  • No contract required (but double-check at sign-up)
  • Owned and operated in Canada
  • "A+" rated and accredited by the BBB

In the realm of Canadian Home Security Systems, ThinkProtection (or ThinkPro) is one of the few 100% domestic options, managing everything from sales to service within the country. This, coupled with competitive pricing and a commendable reputation, positions ThinkPro as a reliable choice for securing your home. ThinkPro got started in 2014, marking it as one of the newer providers of Home Security Systems on the Canadian market.

Difficult to get information from online chat

Think Protection, or ThinkPro, stands out as one of very few 100% Canadian Home Security System providers that we've reviewed. While we were researching which provinces are covered by ThinkPro, we ran into some snags with their online chat. While it says "live” chat, it became clear while talking with them that this was still an AI system. Rather than answering our question directly about coverage, the AI continued to try and get us to give out our phone and email for promotional emails and calls. After almost 10 minutes of waiting for the chatbot to "check on the information”, we never did get our question about the province coverage answered.

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Four pricey package options

Think Pro offers four distinct home security system packages. These include:

  • Value Protection: Created for smaller condos or apartments, this package includes a few key items to get you started:
    • 1x Base system
    • 1x Pinpad
    • 1x Door sensor
    • 1x Motion sensor
    • Cost: $259.99
    • 24/7 Monitoring cost: $0.66 /day
  • Essential Protection: Suited for larger homes, this tier includes a few more system pieces than the Value:
    • 1x Base system
    • 1x Pinpad
    • 1x Door sensor
    • 1x Motion sensor
    • 3x Contact sensors
    • Cost: $389.99
    • 24/7 Monitoring cost: $0.82 /day
  • Total Protection: A comprehensive security system encompassing Essential's features, with some additions:
    • 1x Base system with cell backup
    • 1x LED keypad
    • 2x Motion sensor
    • 3x Contact sensors
    • 1x 3-in-1 home disaster sensor
    • 1x Smoke detector
    • Cost: $569.99
    • 24/7 Monitoring cost: $0.82 /day
  • Total Protection + Video: Designed for homeowners desiring video cameras with cloud storage, this package has the most comprehensive coverage of all (and that's definitely reflected in the price):
    • 1x Base system with cell backup
    • 1x LED keypad
    • 2x Motion sensor
    • 3x Contact sensors
    • 1x 3-in-1 home disaster sensor
    • 1x Smoke detector
    • 1x HD doorbell camera
    • Cost: $779.99
    • 24/7 Monitoring cost: $0.99 /day

Extra equipment listed but unable to buy online

ThinkPro has plenty of options for extras. You can buy individual security items like sensors or extra cameras to support your system. The prices are listed on the site, but there's one snag. At the time of this review, there was no way to add the items to your shopping cart. During most of our interactions with ThinkPro and its customer service team, the goal was to get us to call for a quote. So while you can see how much extras at ThinkPro will cost you, our best guess is you can't buy them until you call in and get a quote from ThinkPro experts.

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Monitoring is billed monthly

Monitoring is added on top of your package deal. On the site, the prices are listed by day, but it notes that they are billed monthly. So, what you're really looking at paying for monitoring is anywhere from $19.80 to $29.70 per month. We also couldn't find (even from talking to customer service) if they require a term contract for the monitoring. We do wish this was more transparent on the purchasing page as it can be a little difficult to tell right away that the listed price (which looks very appealing) is calculated daily.

30-day money-back guarantee

ThinkPro offers a 30-day money-back guarantee, providing ample time for you to assess the equipment's performance. The company's site could be much more transparent regarding the guarantee and warranty coverage, as the link to ThinkPro's Terms and Conditions was inaccessible during our review. On top of that, using their on-site chat is very difficult, and many of our questions regarding simple things like warranties or coverage locations went unanswered.

Praise from reviewers and BBB

Despite our troubles with the online chatbot and equipment pricing, ThinkPro has a very impressive reputation. The company holds a high "A+" rating and accreditation from the Better Business Bureau (BBB). Customer testimonials and comments from third-party review sites like Trustpilot echo the positive sentiment, with over 60% rating the service with 5 stars. The average rating from third-party review sites is 4.7 stars out of 5. Customers frequently commend the straightforward self-installation process and the satisfaction of monthly monitoring. Customers particularly appreciated that there was no annual contract for the security system.

One of the best

Despite some struggles with the online chatbot, ThinkPro still stands out as one of the few Canada-grown companies in our review. With stellar ratings and feedback from customers, a 30-day money-back guarantee, and a wide range of plans and extras, ThinkPro has a package for every security situation. While we'd still love a little more transparency, ThinkPro is a standout option in our review.

Who Offers the Best Home Security Systems in Canada?

Did you know there are over 150,000 burglaries in Canada every year? It's no wonder that Canadian home security systems have surged in popularity in recent years. Potential intruders tend to skip homes with security systems when seeking an easy target. And, burglaries and break-ins aren't the only things you might want to protect your home from.

With modern systems, you can integrate smoke and carbon monoxide detectors, flooding sensors, and front door cameras to protect your family and belongings from natural disasters or in-home accidents. Plus, with modern connectivity, emergency services can be immediately dispatched when an alert occurs.

The Best Canadian Home Security Systems Compare Canadian Home Security Systems Compare Canadian Home Security Reviews What are the best Canadian Home Security Systems Best Canadian Home Security Reviews

Canadian Home Security FAQ

There are more than 2 million break-ins every year in the United States alone. Home security systems are the most logical way to give yourself the peace of mind that comes from knowing that you, your loved ones and your property are being watched over.
The most important feature is 24/7 monitoring, which most services offer as part of your monthly fees. At a minimum, you'll want to have sensors for all of the exterior doors in your residence.
There are many add-ons that can offer additional security and protection. Your home security system could have smoke and CO2 detectors, flooding sensors, motion detectors, night vision cameras, and much more.
You'll find plans both with and without required service contracts. The tradeoff is usually in the price of the equipment vs. the monthly service fees. (See the next question for more on that.)
That depends. You should expect two costs: equipment and monthly service charges. Some providers of home security systems give you the equipment "for free", as long as you sign a contract (usually 2-5 years). Others have you pay for the equipment upfront as a one-time charge, but their monthly fees tend to be lower. And, with most services, you'll pay more for monthly monitoring if your system has all of the bells and whistles.
One of the most customer-friendly aspects of today's home security systems is DIY installation. While there are still a handful of companies that require you to sit down with a sales rep and then wait for a professional to come and set up your system, the vast majority are designed to be easy and fast for you to install yourself. You'll have ample support via phone or online chat if you need extra guidance during the process.
Yes, most of the time. You'll typically have a 30-day window to use your home security system and decide if it provides the protection and service you need. Terms vary, however: you may get a full refund for all fees paid, or you may only be allowed to break your contract without getting any money back. Be sure to understand the details of any plan you select, before you sign up.
Usually, yes. Because of the do-it-yourself nature of most of today's systems, you can uninstall and move your equipment just as easily as you set it up the first time. You'll just need to update the company with your current address, so that emergency responders have the right location in the event of an alarm.
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Continued from above...

The good news is that whether you're moving in somewhere new, or you're looking for a little extra security at your existing family home, there are lots of choices for Canadian Home Security Systems on the market today. From systems that are straightforward do-it-yourself packages with just a few sensors, to cutting-edge professionally-installed security systems, there's a package out there for homes and budgets of every size.

Whether you want to monitor your own home or have a pro watch over your family, modern security systems can help keep you and your loved ones safe. And just having a security system or clearly indicating that you have 24/7 monitoring on your home can prevent criminal activity before it even starts. As an additional perk, some homeowners even enjoy reduced insurance costs with a security system in place.

There are a lot of companies out there vying for attention in the Canadian home security market. How can you determine the best fit for your needs? Consider these factors to help you make the best decision for your home:

  • Canada-based service. You'll want to be sure that the security system provider operates in Canada, with call centers and representatives located in the country. Many companies are based in the US, which can cause problems with pricing and service in certain provinces.
  • Equipment and installation. Check out the range of sensors, detectors, cameras, and other equipment offered by the company. How much of it is included in the monthly fees? Do you have to pay extra for the equipment you need? It's also important to check if the system allows for self-installation or requires professional installation.
  • Monitoring service. How much does the company charge for a 24/7 monitoring service? Some include this cost in the price of the security system while others charge separately for that protection.
  • Contracts. Check if the service requires a long-term contract. With some contracts extending up to 5 years with penalties for early termination, you may not want to get sucked into a contract option. Keep an eye out for companies that offer month-to-month plans with no long-term commitment.
  • Reputation. Consider the Better Business Bureau rating and customer reviews for different Canadian Home Security Systems. Other customers can give you a good idea of what kind of service you can expect.

With all those details squared away, all you need is your new Canadian Home Security System to help you feel at ease in your home.. To that end, Top Consumer Reviews has reviewed and ranked the best home security systems available in Canada today. We hope this helps you select a home security system that gives you the 24/7 protection you need for your home and family!

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