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Vivint Review

Thursday, October 21st

2021 Canadian Home Security Reviews

Vivint Review 1 Star Rating

Vivint

1 Star Rating
  • Installation fees of up to USD $200
  • Monitoring fees starting at USD $30/month
  • Required contracts of up to 5 years
  • Must be ordered directly from a rep, can't be purchased online
  • Many options for smart home automation

If you've ever had someone knock on your door to talk to you about installing a home security system, chances are good that it was a representative of Vivint. With over two million customers in Canada and the US, this company is definitely a familiar one.

Appealing smart home integration options

One of the reasons Vivint home security systems are so popular is their integration: you can have all of your locks, cameras, lighting and thermostats connected through your hub or smartphone app, and they work with Google Assistant and Amazon Alexa too.

Can only purchase through a representative

Understanding what a Vivint home security system will cost is challenging - because you are required to purchase it through a representative, either in person or over the phone. That's a big drop in convenience compared with many of the Canadian services in our review that let you buy online and install it yourself. (By the way, your Vivint system will also require a professional to install it - for fees of up to $200!) Vivint feels intentionally vague: even their "what's the average cost?" resource page says that it "costs less than the average monthly cell phone bill" and there are packages that "start as low as around $1/day" .

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Much more expensive than competitors

So, we turned to what customers have said around the internet to get a better idea, since every caller will get a customized quote (probably with lots of upselling, too). We found comments saying that people paid over USD $2000 for two cameras and four window sensors, all with a lengthy service contract. If that's accurate for what the average Vivint customer will pay, you can definitely find another provider that will offer a home security system with the same equipment for much less.

Terrible reputation

Why does Vivint wind up at the bottom of our rankings among providers of home security systems in Canada? As you may have already guessed, it's because of their reputation. It's hard to get past an "F" rating from the Better Business Bureau, where we found nearly 5,000 complaints filed in the 3 years preceding this review! Customers describe significant issues with billing, Vivint not fixing systems that stop working (or never worked to begin with), and not being able to transfer service when moving. Out of more than 20,000 reviews outside of the BBB, 20% rated Vivint as "poor" or "bad" (1 or 2 stars), and we noticed that among the positive reviews, almost all of them were brand-new customers who said that the sales and installation process went great but didn't have anything to say yet about how the system actually worked. On the other hand, most of the reviews that were at least a month post-installation were very dissatisfied with Vivint's service.

Fraudulent sales tactics

And if that's not enough, Vivint entered into a settlement agreement with the US Federal Trade Commission for fraud surrounding the use of credit reports and adding third parties to contracts as cosigners without their knowledge and permission. You know it's bad when your home security company actually poses a risk to your (financial) safety!

Look elsewhere for home security systems in Canada

We're all for home automation and having access to the latest tech, but with Vivint it's just not worth it. You're too likely not to get what you paid for, leaving you with an expensive hassle at best. We strongly recommend you look at any other Canadian home security system before choosing Vivint.

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Where Can You Find the Best Home Security Systems in Canada?

You've got a lot of options to choose from, including basic do-it-yourself packages with just a few sensors and high-tech, state-of-the-art protection that's installed by a professional - and everything in between!

But, maybe you're wondering if you really need a security system. With over 150,000 burglaries per year in Canada, the answer is "yes" . When would-be criminals are looking for an easy target, they usually bypass homes with security systems. Making it obvious that your residence is protected and monitored around-the-clock can prevent you from becoming a victim.

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Canadian Home Security FAQ

There are more than 2 million break-ins every year in the United States alone. Home security systems are the most logical way to give yourself the peace of mind that comes from knowing that you, your loved ones and your property are being watched over.
The most important feature is 24/7 monitoring, which most services offer as part of your monthly fees. At a minimum, you'll want to have sensors for all of the exterior doors in your residence.
There are many add-ons that can offer additional security and protection. Your home security system could have smoke and CO2 detectors, flooding sensors, motion detectors, night vision cameras, and much more.
You'll find plans both with and without required service contracts. The tradeoff is usually in the price of the equipment vs. the monthly service fees. (See the next question for more on that.)
That depends. You should expect two costs: equipment and monthly service charges. Some providers of home security systems give you the equipment "for free", as long as you sign a contract (usually 2-5 years). Others have you pay for the equipment upfront as a one-time charge, but their monthly fees tend to be lower. And, with most services, you'll pay more for monthly monitoring if your system has all of the bells and whistles.
One of the most customer-friendly aspects of today's home security systems is DIY installation. While there are still a handful of companies that require you to sit down with a sales rep and then wait for a professional to come and set up your system, the vast majority are designed to be easy and fast for you to install yourself. You'll have ample support via phone or online chat if you need extra guidance during the process.
Yes, most of the time. You'll typically have a 30-day window to use your home security system and decide if it provides the protection and service you need. Terms vary, however: you may get a full refund for all fees paid, or you may only be allowed to break your contract without getting any money back. Be sure to understand the details of any plan you select, before you sign up.
Usually, yes. Because of the do-it-yourself nature of most of today's systems, you can uninstall and move your equipment just as easily as you set it up the first time. You'll just need to update the company with your current address, so that emergency responders have the right location in the event of an alarm.
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Continued from above...

Plus, there are many other benefits that come from having a home security system. You can include smoke and carbon monoxide detectors, flooding sensors, and many other features to keep your family and your belongings safe - especially when emergency services can be dispatched at the very moment an alert happens. As an added benefit, most homeowners save on their insurance when they have a security system installed.

With so many companies offering home security systems in Canada, how can you determine which one is the best for your needs? Here are several factors to keep in mind that can help guide your decision:

  • Canada-based Service. As you browse various providers of security systems, you'll quickly see that while many operate in Canada, some of them are obviously geared towards homeowners in the US. That's not necessarily a bad thing, but you may feel more secure with a provider that has call centres and representatives located in Canada itself. You may also find that some home security providers' websites advertise availability in Canada, but when you go to place an order you find out otherwise.
  • Equipment and Installation. What sensors, detectors, cameras and other equipment does the company offer? Will you have to pay for it outright or is it "free" with your monthly servicing fees? Also, some companies let you install your security system on your own, while others require a professional installation (which you may pay extra for).
  • Monitoring Service. Most home security systems come with 24/7 monitoring. How much will you pay each month? It's also a good idea to consider what previous and current clients say about the response time when the system detects an intrusion or an emergency, as well as the way the company handles false alarms.
  • Contracts. Will you have to sign a lengthy contract to use the service? Many home security systems come with a contract of up to 5 years, with stiff penalties for early termination. Others allow you to pay month-to-month with no long-term commitment.
  • Satisfaction Guarantee. If you aren't happy with the way your home security system is performing, what are your options? Can you cancel the service with no penalty? Can you get a refund? What kind of warranty coverage is offered on the system's equipment?
  • Overall Reputation. Has the Better Business Bureau rated the home security company? Does the service provide reliable, affordable protection? How well does the customer service team respond to problems that arise?

TopConsumerReviews.com has reviewed and ranked the best home security systems available in Canada today. We hope this information provides all of the information you need to choose a home security system to protect your residence and family around the clock!

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