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Monday, September 26th
If you've ever had someone knock on your door to talk to you about installing a home security system, chances are good that it was a representative of Vivint. With over two million customers in Canada and the US, this company is definitely a familiar one.
Appealing smart home integration options
One of the reasons Vivint home security systems are so popular is their integration: you can have all of your locks, cameras, lighting and thermostats connected through your hub or smartphone app, and they work with Google Assistant and Amazon Alexa too.
Can only purchase through a representative
Understanding what a Vivint home security system will cost is challenging - because you are required to purchase it through a representative, either in person or over the phone. That's a big drop in convenience compared with many of the Canadian services in our review that let you buy online and install it yourself. (By the way, your Vivint system will also require a professional to install it - for fees of up to $200!) Vivint feels intentionally vague: even their "what's the average cost?" resource page says that it "costs less than the average monthly cell phone bill" and there are packages that "start as low as around $1/day" .
Much more expensive than competitors
So, we turned to what customers have said around the internet to get a better idea, since every caller will get a customized quote (probably with lots of upselling, too). We found comments saying that people paid over USD $2000 for two cameras and four window sensors, all with a lengthy service contract. If that's accurate for what the average Vivint customer will pay, you can definitely find another provider that will offer a home security system with the same equipment for much less.
Why does Vivint wind up at the bottom of our rankings among providers of home security systems in Canada? As you may have already guessed, it's because of their reputation. It's hard to get past an "F" rating from the Better Business Bureau, where we found nearly 5,000 complaints filed in the 3 years preceding this review! Customers describe significant issues with billing, Vivint not fixing systems that stop working (or never worked to begin with), and not being able to transfer service when moving. Out of more than 20,000 reviews outside of the BBB, 20% rated Vivint as "poor" or "bad" (1 or 2 stars), and we noticed that among the positive reviews, almost all of them were brand-new customers who said that the sales and installation process went great but didn't have anything to say yet about how the system actually worked. On the other hand, most of the reviews that were at least a month post-installation were very dissatisfied with Vivint's service.
Fraudulent sales tactics
And if that's not enough, Vivint entered into a settlement agreement with the US Federal Trade Commission for fraud surrounding the use of credit reports and adding third parties to contracts as cosigners without their knowledge and permission. You know it's bad when your home security company actually poses a risk to your (financial) safety!
Look elsewhere for home security systems in Canada
We're all for home automation and having access to the latest tech, but with Vivint it's just not worth it. You're too likely not to get what you paid for, leaving you with an expensive hassle at best. We strongly recommend you look at any other Canadian home security system before choosing Vivint.
You've got a lot of options to choose from, including basic do-it-yourself packages with just a few sensors and high-tech, state-of-the-art protection that's installed by a professional - and everything in between!
But, maybe you're wondering if you really need a security system. With over 150,000 burglaries per year in Canada, the answer is "yes" . When would-be criminals are looking for an easy target, they usually bypass homes with security systems. Making it obvious that your residence is protected and monitored around-the-clock can prevent you from becoming a victim.
Plus, there are many other benefits that come from having a home security system. You can include smoke and carbon monoxide detectors, flooding sensors, and many other features to keep your family and your belongings safe - especially when emergency services can be dispatched at the very moment an alert happens. As an added benefit, most homeowners save on their insurance when they have a security system installed.
With so many companies offering home security systems in Canada, how can you determine which one is the best for your needs? Here are several factors to keep in mind that can help guide your decision:
TopConsumerReviews.com has reviewed and ranked the best home security systems available in Canada today. We hope this information provides all of the information you need to choose a home security system to protect your residence and family around the clock!
Select any 2 Canadian Home Security Systems to compare them head to head
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