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Wednesday, June 23rd
Canvas Discount is part of the Bestcanvas family, with headquarters in Miami. They offer several types of photo products, including photo gifts, home decor, and canvas prints.
No facebook or instagram photos
When you click on the Create Canvas button, it will automatically open your downloads folder - no option to choose images from Facebook, Instagram, or other sources. Available canvas sizes ranged from 8x8 up to 40x60, with pricing from $9 to $160. As with most sites, these prices reflected a "discount" that's more likely to be their everyday pricing.
Canvas border options
With an 8x8 print, we were given the option of adding an easel back for $9. We could only get one frame thickness, 0.75", though larger print sizes included a deeper thickness if desired. Other options included edge design (black, white, folded, stretched, or mirrored), framing, and black-and-white effects. We could also add a text box, if desired.
Disappointing lack of add-ons
We were surprised that our options ended there. Canvas Discount doesn't offer any kind of image retouching, and their add-ons were very limited compared with other canvas print companies. Shipping options were similarly sparse: $9.90 for express delivery. Nothing more, nothing less. Given that's an amazing price for fast shipping, we weren't bothered by not having more options. Although there was also no production/delivery timeframe mentioned on the order page, we did find that orders are guaranteed ready to ship within 24 hours, which is equally impressive. And, if your order happens to be more than $70, your shipping is free.
Reputation is a mixed bag
Do they deliver on their promises? Canvas Discount's reputation is definitely a mixed bag. On the one hand, we found quite a few repeat customers who've been pleased with their canvas prints over months or even years, with no problems related to quality, customer service, or delivery. On the other hand, Canvas Discount's parent company, Bestcanvas, Inc., had an unimpressive rating of "C-" with the Better Business Bureau at the time of our review. The BBB said that the Bestcanvas site made many claims of being the best rated canvas shop, the world market leader in production, and so forth; we found similar claims on this website and saw for ourselves that the places they claimed to have top rankings were not accurate.
One positive is that we did see responses from Canvas Discount representatives on every site where we found complaints, which shows that they are making the effort to address customer concerns.
110% price guarantee
We appreciate that they offer a 110% price guarantee, and although it's not prominently featured on the site, they do seem to have a satisfaction guarantee as well. According to the return and refund policy, you can contact them within 30 days if you're unhappy for any reason. But, they don't specify that they promise you a refund no matter what. Instead, it says "we will confirm your complaint and then advise on how to proceed". This isn't the most reassuring customer satisfaction policy we've ever seen.
Limited customer service
And, if you want to reach a representative, you're limited to a 5-hour window, Monday through Friday, from 11a to 4p EST. This includes their live chat as well as their toll-free number.
The shopping experience with this business might be summarized best by one word: "inconsistent". When Canvas Discount gets it right, their finished products are amazing, but unfortunately, they don't seem to maintain that in a way that customers can trust no matter what their canvas print order entails.
We want to like Canvas Discount for their fast production time, low prices, and sometimes-amazing canvas prints. But, with less-than-consistent results, a low rating with the BBB, and a difficult-to-reach customer service department, we have our concerns about how our order would be handled and if we'd get an end product that left us happy.
Gone are the days where the best way to display a treasured photograph was in a traditional frame. Most home decoration TV shows, magazines, and websites feature canvas prints as the most modern-yet-elegant format for showing off your children, favorite scenic shots from a vacation, or even spotlighting your four-legged family members.
Using a canvas print takes your images from a flat, two-dimensional aspect and pops them out as a 3-D work of art. Whether you're buying a canvas print for yourself or as a gift to commemorate a special occasion, ordering it online can save you time and money while still resulting in the pixel-perfect quality you'd expect if you entrusted the project to a local photographer and print shop.
When working with an online supplier of canvas prints, you'll find that the best websites will walk you through everything you need to know - from how to select an ideal image, the best canvas size for your selected photograph, which framing to use, and which touch-up services like fixing color balance or adding text elements might give it a special touch.
How can you tell which canvas print company you should use for your next project? Services vary widely, so as you decide which one would meet your needs, keep these factors in mind:
TopConsumerReviews.com has reviewed and ranked the best Canvas Print stores available today. We hope this information helps you design the right canvas print for your home, office, or gift-giving needs!
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