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Vroom Review

Tuesday, February 7th

2023 Car Selling Site Reviews

Vroom Review 1.5 Star Rating

Vroom

1.5 Star Rating
  • Available throughout the continental US
  • Offers good for 7 days or 250 additional miles
  • No charge to pick up your vehicle
  • Can visit an in-person location

Vroom has been in business for about a decade. You may have seen their flatbed trucks picking up and delivering vehicles near you: this service is available in all lower 48 states and has both at-home pickup options and office locations you can visit.

Get an estimated offer quickly

Hoping to sell a car? Vroom's instant online appraisal requires you to enter your car's license plate and state or its VIN: helpful because it populates most of the pertinent details like trim level and color. You'll still need to enter the mileage, how many keys you have, and information about the overall condition of the vehicle. Once you've entered your contact details, you'll be taken to your estimated offer; it's good for seven days or up to 250 miles over the mileage you indicated.

Payment sent within a few days of vehicle pick-up... theoretically

What's next? You'll provide documents to verify ownership, e-sign a contract, and schedule a time for pickup (or visit an in-person location if there's one near you). Once Vroom has your vehicle, your payment is supposed to be sent within 2-3 business days.

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Is there anyone who actually likes this service?

Did you catch that one little phrase: "supposed to" ? Keep that in mind if you try to sell your car through Vroom, because it describes practically every aspect of the process. Vroom makes a lot of promises about how things are "supposed to" go, but fails to deliver on just about every one of them. You'll see that when you look at their customer feedback. It doesn't matter if you look at comments from buyers or sellers here: it's all bad. It starts with Vroom's "F" rating from the Better Business Bureau and nearly 3,000 complaints filed there in the last 12 months alone. It's legitimately difficult to find anyone that had a good experience with this company - or even just an average one. Everywhere you look, people describe Vroom as "horrible" , "scam" , "nightmare" and "a company to avoid" .

Problematic in every way

Granted, the vast majority of Vroom's reviews are coming from car buyers and not sellers, but there are issues on that end of things you should know. We read comments that referenced missing titles (because Vroom requires you to send them through the mail, apparently), zero customer support, missing payments a month after the car was taken away, and so on.

Choose one of Vroom's competitors

We can't come up with one good reason to trust Vroom to buy your car. If you want a 100% online process and pickup right from your home, there are several other options that have a much better chance of getting it done with no headaches. Check out the higher-ranked services in our review and stay well away from Vroom.

What's the Best Way to Sell Your Car?

Gone are the days of newspaper classifieds and putting a "for sale" sign in the dashboard window: most people today sell their cars online. It's usually easy, often fast, and there are lots of tools to help you set a competitive asking price. Generally speaking, you'll choose between two different methods of selling your car: getting a cash offer from a dealership (either online-only or one with a brick-and-mortar location near you) or creating a listing to sell it privately - like those newspaper ads but digital.

Which one is right for you? That depends. Cash offers often eliminate a lot of hassle: you don't have to screen prospective buyers, set up multiple appointments with interested customers, or verify the authenticity of their payment method. Many of the online-only services will pick up the vehicle at no charge, from any address you specify.

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Car Selling Site FAQ

Yes! The days of taking out an ad in the classifieds are gone - most private sellers sell their cars by listing them online. The process is simple and makes it possible for thousands of prospective buyers to see your vehicle.
Nothing! There are several sites that allow you to list your car for free. Of course, most of these sites offer upgraded listings for a fee, if you'd like to put up more photos, have your ad up for longer than 30 days, or include your vehicle's CARFAX report.
Start by determining a fair market value for your car: most people use Kelley Blue Book to do that. Then, make sure your vehicle is reasonably clean - you don't have to spend a lot of money for a professional detailing, but at least make sure to wash it well and do a thorough job of cleaning out the inside (no crumbs, fast food wrappers, or unpleasant odors!). Finally, set up your online listing for maximum visibility: the more information you provide, including photos, the more prospective buyers you'll get.
At the very least, you'll need to have the vehicle's title in hand (or available for electronic transfer at your DMV). If you still owe money on your car, contact your lender to find out their process for getting the title. Other paperwork that can help you sell your car includes documentation of the service history (e.g. oil changes, tire rotations), initial purchase documents if you bought the car new, and a vehicle history report from a service like CARFAX.
For safety reasons, you may want to arrange to meet at a neutral public location like a parking lot or even outside of the police station. If the buyer wants to take a test drive - as they should! - you should get a photo of their driver's license and be sure to ride along with them.
Absolutely! While you may not get as much money for your vehicle this way, it eliminates a lot of the hassle you'll experience when selling to a private buyer. There are online services that specialize in advertising your car only to dealerships. You could get an instant cash offer, or a dealer might ask to do an in-person appraisal first.
That's up to you, but a smart buyer will probably request one from a mechanic they trust instead of taking yours at face value. It might be better to wait until you have a buyer and let them choose if and where to have an inspection done.
Call your insurer! If you're planning on getting a new car, you may have to keep your policy in place so that there's no lapse in coverage.
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Continued from above...

Of course, that convenience may cost you. Not every service with cash offers will take cars in any condition, and you may get more money for your car with a private buyer. After all, they're trying to avoid the markup that always happens after a dealership buys a used car and puts it on their lot, so you might be able to meet in the middle and start at a higher asking price. Many people selling cars try both at the same time: shopping around for the best cash offer while testing the waters with a private listing. It's up to you.

What will you need to sell your car? Either route you choose, you'll almost always need current, valid registration papers; any available key fobs/remotes and manuals; valid state-issued photo ID; and, typically, anyone named as an owner on the title needs to be present at the time of sale. Are you required to have a paper title in hand? That depends on the state where you live and the terms of the car-selling service you select.

There are quite a few sites out there for selling cars. Which one is the best for you? Keep these criteria in mind to help you decide:

  • Cash offer or DIY? Some services give you both options, while others specialize in just one pathway. If you go the offer route, it's a good idea to compare quotes among several platforms to help you get top dollar for your vehicle.
  • Tools. Does the service help you price your car appropriately or show you an estimate from an objective source like Kelley Blue Book?
  • Payment methods. How will you get the money for your car? Will you walk away with cash in hand, a cashier's check, or find yourself waiting for a bank transfer or a check in the mail?
  • Reputation. What do other sellers say about their experience with the service? Was it transparent and fair, or did they feel ripped off in the end? Has the Better Business Bureau rated the company?

To help you choose the right platform for selling your car, TopConsumerReviews.com has evaluated and ranked the most popular services currently available online. We hope this information makes it possible for you to sell your car quickly and get the most possible cash out of the deal!

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