Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.
Friday, December 9th
Macy's: the name alone has a certain panache. Whether it's their flagship store in New York City or a location near you, this department store has a reputation to uphold with almost 100 years in business.
Over 30 Brands To Choose From
And, when it comes to having an array of china dinnerware to choose from, Macy's doesn't disappoint. They have over 30 brands to choose from, including Royal Albert, Noritake, Lenox, Mikasa and more. And, their prices are competitive with what we found when shopping on many of those brands' online stores. As an example, the Federal Platinum collection by Lenox was priced at $99.99 (free shipping included on orders of $25+) for the 5-piece place setting, while shopping on the Lenox site would only save you four cents.
But, you might not have as many options within each brand when buying your china from Macy's. On that same Lenox pattern, Macy's didn't offer as many place setting combinations or monogramming. They did seem to carry most, if not all, of the serving platters and bowls, mugs, and other extras within the patterns in their inventory.
Retail Stores Make Shopping More Convenient
One reason you might be inclined to choose your china from Macy's is the convenience of online ordering with in-store pickup. Yes, your shipping will probably be free anyway, but if you need a replacement plate in a hurry or a wedding registry gift for a reception tomorrow, Macy's might be able to save the day.
90 Day Return Policy
Another nice feature of shopping for your china dinnerware here is Macy's generous 90-day return policy. You can ship your items back by mail; just click "Start a Return" on the site to get the process going and print your return shipping label. Otherwise, it's fast and easy to bring your dishes back to a Macy's near you - and some areas even offer a scheduled return pickup from your home for an additional charge.
Numerous Customer Issues
Where this retailer comes up short is their customer service for online orders. While Macy's enjoys an "A+" rating from the Better Business Bureau, we found more than a thousand complaints registered on the BBB site just in the last year. Reading through some of the customer comments, most of them centered around orders placed on the Macy's site and not their brick-and-mortar locations. The most common problems were orders being charged and never delivered, difficulties with getting refunds, and incorrect items shipped.
Poor Customer Service
Those customers usually had problems getting a response from a Macy's representative. Two-hour waits, disconnected calls, and broken promises from customer service team members about handling an issue were just a few of the recurring themes we discovered.
Room To Improve
While we love Macy's 90-day return policy, free shipping on most orders, and robust selection of china dinnerware across many brands, they could do much more to ensure that their online customers are getting the responsive service they need. You might have a better shopping experience buying your china directly from a brand's site, since you're more likely to have a personalized response from their customer service department if issues arise.
Whether you're choosing a beautiful pattern to add to your wedding gift registry or you're on the hunt for the exact set you saw on your favorite home improvement TV show, shopping online for china dinnerware is the easiest way to find it.
Having elegant place settings for special occasions is still a popular trend. Thanksgiving with a dozen friends gathered in gratitude, family coming together to honor Mom with a feast for her birthday - moments like these are made even more memorable with a sophisticated, attractively-set table. There's nothing old-fashioned about that!
However, you might not find many options when shopping for china dinnerware in local brick-and-mortar stores. Most big-box retailers only carry one or two brands, in just a handful of patterns. If you're trying to match your china with your decor or you prefer a specific brand, an online store is more likely to have everything you need - and at the best prices.
These stores make it fun and simple to get the china you want, with useful filters and clear images of each plate, cup, bowl and saucer. The hard part might be choosing only one pattern when there are so many gorgeous options!
As you start shopping for china dinnerware, you'll soon discover that not all online retailers are the same. Keep these criteria in mind as you decide which store is your best choice:
TopConsumerReviews.com has reviewed and ranked the best online retailers of china dinnerware available today. We hope this information helps you find the perfect pattern for all of your formal dining occasions!
Select any 2 China Dinnerware Stores to compare them head to head