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Macy's Review

Sunday, April 14th

2024 China Dinnerware Store Reviews

Macy's Review 2.5 Star Rating


2.5 Star Rating
  • In business since 1858
  • Competitively priced on 30+ major brands
  • Can buy online and pick up in-store
  • Free shipping on orders of $49+
  • "A+" rated by the BBB

When it comes to shopping for china dinnerware, Macy's is a name that carries a certain flair. With over 150 years in business, including their iconic flagship store in New York City, Macy's is a renowned department store with a reputation to uphold.

Broad brand selection and competitive prices

Macy's offers an impressive selection of china dinnerware with nearly 40 brands to choose from. Some of the notable brands in their collection include Royal Copenhagen, Vera Wang Wedgwood, American Atelier, Mikasa, and many more. What's even more appealing is that Macy's prices are competitive with those found on the official websites of these brands. For instance, take the Noritake Crestwood platinum collection, priced at $314.99 for an impressive 50-piece set with service for 8: when shopping directly from Noritake, you'd pay $379.99.

Some limitations within each brand

However, it's worth noting that Macy's might not offer as extensive a range of options within each brand compared to purchasing directly from the brand's website: you may have an easier time getting a one-off replacement (for that cup you dropped on the way to the sink or the bowl that the cat knocked off the table) going directly to the china manufacturer itself. Nevertheless, Macy's typically has a good inventory of serving platters, bowls, mugs, and other complementary items within the patterns they carry. For example, in that Noritake Crestwood Platinum set we mentioned earlier, Macy's had nearly two dozen items in the pattern, ranging from accent plates and vegetable dishes to sugar bowls and coffee pots.

Buy online, pick up in store

One compelling reason to consider Macy's for your china dinnerware is the convenience of online ordering with the option for in-store pickup. While shipping is often free - $49 is the threshold for all customers, while those with Macy's rewards can get free shipping on orders of $25+, and top-tier Macy's credit card holders get no-cost delivery on every online order - having the ability to quickly grab a replacement plate for tonight's dinner or a last-minute bridal shower gift can be a lifesaver.

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Shorter timeframe for returns now

However, Macy's has downgraded its return window since our last review, down from a generous 90-day timeframe to a just-average 30 days. In-store returns are free, while you'll pay $9.99 for a shipping label if you prefer to mail your dinnerware back.

Customer service is awful for online orders

And, unfortunately, that's just the beginning of where Macy's falls short in their customer service, particularly for online orders. While Macy's maintains an "A+" rating from the Better Business Bureau, we discovered almost 2,000 1-star rants on Trustpilot alone, many of which referenced problems with online purchases. Common issues included orders being charged but never delivered, challenges in obtaining refunds, and incorrect items being shipped. Frustratingly, many customers faced difficulties in getting a response from Macy's customer service representatives, encountering lengthy waits, disconnected calls, and unfulfilled promises.

Shop with caution

If you have a Macy's near you and can go in person if there's an issue with your online order, it may be worth shopping for your china dinnerware here. After all, this department store might have prices that are a huge bargain compared with buying directly from the brand itself. However, Macy's is missing some of the perks offered by the china retailers ranked higher on our list (like free breakage replacement or generous return windows), and we're less than confident that you'll get helpful customer service if there's a problem. You should probably check out all of your options (including the ones at the top of our rankings) before clicking that "place order" button with Macy's.

Where Can You Get the Best Selection of Fine China Dinnerware?

China dinnerware, often referred to simply as "china," is a type of fine porcelain or ceramic dinnerware that has been cherished for centuries for its elegance and timeless beauty. Despite the changing trends in dining and tableware, china dinnerware remains popular for several reasons.

First, china dinnerware is renowned for its delicate and refined appearance. The intricate patterns, often featuring floral or geometric designs, exude a sense of timeless beauty that enhances any dining experience. The delicate translucency of fine china also adds to its charm. But, while china may seem delicate, it is actually quite durable when properly cared for. High-quality china can last for generations, making it an excellent investment.

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China Dinnerware Store FAQ

Despite the name, the plates, bowls, cups and saucers aren't necessarily made in China - although that's why delicate dinnerware was originally given the name of "china" . There are two main types of dinnerware referred to as china, porcelain and bone. Bone china is created in a similar process as porcelain, but an extra ingredient (bone ash) is used when making it. This bone ash gives the final product a milkier white color.
That depends on your preferences. Bone china has a more delicate look and feel, to the point of being almost translucent. Porcelain colors are often brighter, the whites are whiter, and so on. Either one can make your dinner table look beautiful!
It takes a much higher temperature to fire china dinnerware. Those high temperatures make it more likely that a dish or bowl won't survive the firing process - making the ones that do come out perfectly a more expensive final product.
Read the printed materials that came with your dinnerware to determine if it can be used in the oven or microwave. You may also be able to find that information on the bottom of the plate, bowl, or cup itself. If your china has any metal accents, like a gold design or platinum band around the edge, DO NOT use it in the oven or microwave!
If you are using your great-grandmother's china that came over from England, it's probably best to wash it by hand using a gentle dish detergent and warm water. On the other hand, newer china is often made for the rigors of today's day-to-day life, including being washable in the dishwasher. Again, check the information provided about your china or look on the bottom of the dinnerware to see if it has been designated as dishwasher-safe.
Although it's not as common on gift registries now as it was in the past, china dinnerware still catches the eye of many engaged couples. It's fun to have a set of "nice" dishes for the first Thanksgiving meal together or for entertaining dinner guests. Plus, with many people embracing the idea of "you only live once" , china dinnerware is often found in everyday use.
Where else will you find the world's best selection of brands, patterns, and pieces of china? Local retailers often carry an extremely limited inventory of china, and they may not have enough on hand for the number of full place settings you want. Getting your dinnerware directly from the manufacturer or from an online home goods store ensures that you can get exactly what you're looking for, delivered safely to your doorstep.
Probably not. Many china retailers want to earn your business, so you'll often find free shipping offers with a certain minimum purchase amount. You may also spot discounts on your purchase that can make it even more affordable to get the dishes you've been dreaming of.
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Continued from above...

Also, many people reserve their china dinnerware for special occasions like holidays, anniversaries, and celebrations. Using it during these moments adds a sense of tradition and significance to the event. Of course, you can always live like every day is special, because china can be suitable for a wide range of occasions, from casual family dinners to formal gatherings. Its versatility allows you to create different table settings to suit various events and moods.

Finally, collecting china dinnerware has been a popular hobby for many. Some patterns and brands have become highly sought-after collectibles, with enthusiasts scouring antique shops and auctions for rare pieces. The sturdy construction ensures that it can withstand daily use and occasional accidents.

However, when you're out shopping for china dinnerware at your local stores, you might notice that your options are a bit limited. Those big-box retailers usually stock just a couple of brands and a handful of patterns. So, if you want to match your china with your home decor or you have a particular brand in mind, turning to online stores is your best bet. They tend to have a wider selection, often at better prices.

Online shops make it super easy and fun to find the perfect china for you. They've usually got handy filters and clear images of each plate, cup, bowl, and saucer. The only tricky part might be trying to pick just one pattern from all the gorgeous options they offer!

Ready to get shopping? Here are some ways to narrow down the options as you search for your perfect china dinnerware:

  • Design and pattern. Choose a style that appeals to your personal taste and complements your existing tableware or decor. Consider whether you want a classic, traditional pattern or a more contemporary design.
  • Brand reputation. Research the reputation of the brand you're considering. Established brands with a long history of producing quality china are often a safe bet. Read customer reviews and ask for recommendations from friends or family who own china dinnerware.
  • Use and maintenance. Check if the china dinnerware is safe to use in the microwave and oven if you intend to heat or reheat food in them. Also research how easy it is to clean and maintain. Some patterns or brands may be dishwasher-safe, while others require hand washing.
  • Completeness and availability. If you plan to use your china dinnerware regularly, ensure that the set you're purchasing includes all the essential pieces you need, such as dinner plates, salad plates, cups, saucers, and serving pieces. Check if replacement pieces are readily available in case of breakage, and if you can get those replacements free of charge or at a reduced cost.

Whether for everyday use or special occasions, the right china dinnerware can elevate your table settings and create lasting memories. To help you find the best patterns and settings, the experts at Top Consumer Reviews have evaluated and ranked today's most popular brands and retailers. Your table will be picture-perfect in no time!

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