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Godiva Review

Thursday, December 5th

2024 Chocolate Store Reviews

Godiva Review 2.5 Star Rating

Godiva

2.5 Star Rating
  • Just under 50 types of chocolate to choose from
  • Free standard shipping on orders $45+ with code FREESHIP45
  • Customize a greeting card at checkout for gift-giving
  • 30-day replacement guarantee
  • "Warm Weather Guarantee”
  • "A+” rated by the BBB

Godiva is a globally renowned brand of premium chocolate. Inspired by the legendary tale of Lady Godiva, this company traces its roots back to 1926, when a father and his sons began crafting pralines in Brussels. Although it closed all of its in-person stores back in 2021, Godiva offers an array of nearly 50 kinds of chocolate treats online.

Thousands of 5-star ratings for popular assortments

With over 7,600 reviews averaging 4.6 stars, Godiva's bestseller is the Assorted Chocolate Gold Gift Box. Available in sizes ranging from a 19-piece sampler to a 105-piece stunner, this assortment lets you try some of Godiva's most iconic chocolates. In the larger boxes, for example, you'll get everything from White Praline Hearts to Macadamia Mosaics, ganaches and caramels, fruits and nuts. This collection also comes in an 8-piece and a 140-piece arrangement, but those were out of stock during our most recent visit to the Godiva online store. Pricing ranged from $36 to $160 for the selections that were available.

Options online that you won't see locally

The best reason to shop at Godiva's online store is if you know you love what they offer but you just can't find a particular flavor or collection at your local grocery store. Maybe you really want to send someone a box of Happy Birthday Truffles, or you never even knew that Godiva makes a Patisserie Dessert Truffles assortment. Godiva offers just under 50 options for chocolate through their website, which is surely more than what you'll see in a brick-and-mortar location.

Gift-giving welcome here

Speaking of gift-giving, Godiva tries to make it easy-peasy. Choose the chocolates you want to send and enter your customized gift message during checkout. You can even specify Saturday delivery if you're trying to get it there right on the special day.

Best Chocolate Stores

Easy to qualify for free shipping

If your order is at least $45, you'll get ground shipping for free with the code FREESHIP45. Unlike some of the chocolate stores we evaluated, Godiva doesn't require you to choose a particular shipping speed to qualify for their Warm Weather Guarantee: they take care of monitoring where your package is being delivered, so that the chocolates are in great condition when the box is opened. You'll have 30 days to request a replacement or exchange if anything isn't quite right with your order; be aware that Godiva doesn't offer refunds under any circumstances.

Customer service isn't great

That matters, because we were surprised (and disappointed) to see lots of reports from shoppers about Godiva's horrible customer service. Despite having an "A+” from the Better Business Bureau, this chocolate store seems to be falling down on the job in many ways. More than one person said that Godiva made a substitution when what they ordered wound up being out of stock, without getting confirmation that the new item would be acceptable. That's a big deal if you're dealing with allergies, or if you're sending Godiva chocolates as a gift and your recipients get a kind they really dislike despite your best efforts to send their favorites.

Last choice on our list

All of this combines to earn Godiva a lower rating from us. The brand used to have a certain cachet, but now these chocolates are relegated to being one more just-okay option you can easily get on a supermarket's shelves. We recommend buying your next treats from one of the higher-ranked chocolate stores on our list.

Where Can You Find the Best Chocolate?

Chocolate is more than just a sweet treat; it's a global phenomenon deeply entrenched in cultures worldwide. Its popularity transcends borders and generations, captivating taste buds for centuries. But what makes chocolate so beloved, and what factors contribute to its widespread appeal?

First and foremost, chocolate's allure can be attributed to its irresistible taste. The combination of sweetness, bitterness, and creaminess creates a sensory experience like no other. This flavor profile stems from the main ingredient: cocoa beans. These beans undergo a complex process of fermentation, drying, roasting, and grinding to produce cocoa solids and cocoa butter, the building blocks of chocolate.

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Chocolate Store FAQ

According to the World Cocoa Foundation, people around the world - mostly in the US and Europe, not surprisingly - eat enough chocolate to equal three million cocoa beans every year! Chocolate is the most popular sweet tooth-satisfying dessert almost everywhere.
The sky's the limit. Do you have a favorite brand like Godiva or Hershey's? You'll find every imaginable variety when you shop online. Are you looking for a unique flavor combination or a gorgeous assortment of hand-dipped caramels and truffles? You can get that too. The difficult thing will be holding yourself back from buying all of them!
Supporting small businesses and shopping local is great - and your closest candy shop may even sell their products online too. But, there's no guarantee you'll get the kind of chocolate you want if you limit yourself to brick-and-mortar retailers you can drive to. And, if you're ordering chocolate to give as a gift, you'll probably have more options for gift packaging and shipping when you buy from an online chocolate store.
Chocolate! (Just kidding.) The best chocolate stores make it easy to see the different types of sweets they sell and how much you'll pay, plus any shipping costs you should expect. Some stores have fun promotions that can save you money or double the amount of chocolate in your order. You can also consider what other customers have said about their experience with the chocolate retailer: how the treats taste, if the deliveries arrive on time and in good condition, and how any problems were resolved by the customer service team.
It can be - but it doesn't have to be. If you're buying chocolates in large quantities and exotic flavors, of course you should expect to pay more. But, chocolate stores usually have plenty of options for people shopping on a budget too.
That depends on the chocolate store. Some give you free shipping to earn your business, but you might have to place a minimum order amount to qualify. It should be fairly easy to determine what, if anything, you'll pay for delivery as you browse their website.
Yes, most of the time. Online chocolate stores want you to be thrilled with the sweets you get - after all, word of mouth is great for advertising, and they'd love for you to tell everyone you know about the amazing chocolates they sell. If your chocolate doesn't arrive in perfect condition, or something is just off with the taste, contact the customer service team. It shouldn't be hard to get a refund or replacement order.
Yes, yes and yes! Some chocolate shops provide numerous options for gifting, from mixed assortments to hard-to-find varieties in beautiful gift wrapping. You could even choose a chocolate club membership that will literally be a gift that keeps on giving, with new packages arriving every month for three months to a year.
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Continued from above...

Nowadays, chocolate production and consumption are staggering. According to the International Cocoa Organization, global cocoa production recently reached over 4.8 million metric tons, with the top producers being Ivory Coast, Ghana, and Indonesia. As for consumption, Switzerland tops the charts, with an average annual consumption of over 8.8 kilograms per capita.

Furthermore, chocolate is associated with indulgence and comfort. Many people turn to chocolate during times of stress or as a reward for a job well done. Its mood-boosting properties are attributed to various compounds, including phenylethylamine, which is believed to promote feelings of happiness and euphoria.

From a cultural perspective, chocolate holds significant symbolism. It's a staple in celebrations and rituals worldwide, from Valentine's Day to religious holidays like Easter. Additionally, chocolate has a rich history intertwined with ancient civilizations like the Maya and Aztecs, who revered cocoa as a divine gift.

As for trends in the world of chocolate, several exciting developments are worth noting. Consumers are increasingly interested in the bean-to-bar process, where chocolatiers oversee every step of production, from sourcing beans to crafting the final product.

There's also a growing demand for artisanal and craft chocolates made in small batches with high-quality ingredients. These chocolates often showcase unique flavor combinations (like spices, herbs, and exotic fruits) and innovative techniques. And, with a renewed focus on wellness in general, there's a rise in demand for healthier chocolate alternatives, such as sugar-free, dairy-free, and vegan options made with alternative sweeteners and plant-based milk.

Luckily for the sweet tooth in all of us, it's never been easier to access the world's best chocolates. All it takes is a few clicks and you're there. But, when purchasing chocolate online, there are several factors to consider to ensure you're getting the best quality and smoothest shopping experience:

  • Overall selection. The greater the variety of chocolates, the more likely you are to find something you just can't resist.
  • Cocoa content and bean origin. Higher cocoa content typically indicates better quality chocolate. Look for dark chocolate with at least 70% cocoa solids for a richer flavor and health benefits. Also, pay attention to the origin of the cocoa beans. Single-origin chocolates offer unique flavor profiles, showcasing the terroir of the region where the beans were grown.
  • Fair trade and sustainability. Support brands that prioritize fair trade practices and sustainable sourcing. Look for certifications like Fair Trade, Rainforest Alliance, or UTZ to ensure ethical production.
  • Gift-giving options. With chocolate being one of the most popular ways to say, "I love you” or "Congratulations”, choosing a chocolate store that offers easy ways to send treats to your loved ones can make your life easier (and their life sweeter).
  • Reviews and reputation. Before making a purchase, read customer reviews and research the brand's reputation. Trusted chocolatiers often have a loyal following and positive feedback. The stores with the best reputation often have a solid satisfaction guarantee, offering a refund or exchange if something doesn't arrive in perfect condition.

Chocolate's enduring popularity is a testament to its irresistible taste, cultural significance, and mood-boosting properties. The experts at Top Consumer Reviews have meticulously evaluated and ranked some of today's most popular chocolate stores, to help guide you on your journey towards an exceptional chocolate experience. We hope you'll enjoy discovering new flavors and savoring traditional favorites!

Compare Chocolate Stores

Select any 2 Chocolate Stores to compare them head to head

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  • Z Chocolat
  • Gearharts Fine Chocolates
  • Ethel M
  • Simply Chocolate
  • Vosges Haut-Chocolat
  • Lindt
  • Ghirardelli
  • Astor Chocolate
  • Russell Stover
  • Godiva
Z Chocolat vs Gearharts Fine Chocolates Z Chocolat vs Ethel M Z Chocolat vs Simply Chocolate Z Chocolat vs Vosges Haut-Chocolat Z Chocolat vs Lindt Z Chocolat vs Ghirardelli Z Chocolat vs Astor Chocolate Z Chocolat vs Russell Stover Z Chocolat vs Godiva Gearharts Fine Chocolates vs Ethel M Gearharts Fine Chocolates vs Simply Chocolate Gearharts Fine Chocolates vs Vosges Haut-Chocolat Gearharts Fine Chocolates vs Lindt Gearharts Fine Chocolates vs Ghirardelli Gearharts Fine Chocolates vs Astor Chocolate Gearharts Fine Chocolates vs Russell Stover Gearharts Fine Chocolates vs Godiva Ethel M vs Simply Chocolate Ethel M vs Vosges Haut-Chocolat Ethel M vs Lindt Ethel M vs Ghirardelli Ethel M vs Astor Chocolate Ethel M vs Russell Stover Ethel M vs Godiva Simply Chocolate vs Vosges Haut-Chocolat Simply Chocolate vs Lindt Simply Chocolate vs Ghirardelli Simply Chocolate vs Astor Chocolate Simply Chocolate vs Russell Stover Simply Chocolate vs Godiva Vosges Haut-Chocolat vs Lindt Vosges Haut-Chocolat vs Ghirardelli Vosges Haut-Chocolat vs Astor Chocolate Vosges Haut-Chocolat vs Russell Stover Vosges Haut-Chocolat vs Godiva Lindt vs Ghirardelli Lindt vs Astor Chocolate Lindt vs Russell Stover Lindt vs Godiva Ghirardelli vs Astor Chocolate Ghirardelli vs Russell Stover Ghirardelli vs Godiva Astor Chocolate vs Russell Stover Astor Chocolate vs Godiva Russell Stover vs Godiva
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