Pier 1 Review

Tuesday, February 7th

2023 Christmas Ornament Store Reviews

Pier 1

• Free shipping on orders $99+
• Well-known partner brands
• Over 50 years of retail experience
• 30-day returns for store credit only
• All ornaments on sale

Pier 1 Imports was established in 1962. They sell indoor and outdoor furniture, candles, pillows, dining furniture, light fixtures, curtains, rugs, home decor, seasonal products, and everything in between. The company has experienced a rough go the last few years and is closing the majority of their brick-and-mortar stores after filing for Chapter 11 bankruptcy protection in 2020. Their partner brands include Farmerscart, RadioShack, MentorBox, SteinMart, Dress Barn, and other recognizable brands.

Odd selection

To put it frankly, the Christmas ornaments at Pier 1 are a little weird. The first ornaments we found were of dragons, skulls, elephants, octopi, and llamas with Santa hats. This wasn't exactly what we expected when looking for items that are supposed to spread holiday cheer and usher in the spirit of Christmas. Mixed in with the Christmas ornaments is a selection of table decor, tree collars, and Christmas trees. In total there were barely over 60 ornaments to choose from. Our guess is that they aren't restocking any items, so they are trying to clear out the remainder of whatever they have left, hence the odd selection.

All ornaments on sale

Since Pier 1 is ostensibly clearing out their selection of ornaments, they are all on sale. All of them started at $29.95 and were marked down to $19. Even the sale price seems too expensive for many of the items, so you won't be scoring any sweet deals there.

No refunds, just store credit

If you are unhappy with the Christmas ornaments you buy from Pier 1 and need to return them, you're out of luck - kind of. You can pay the return shipping to send your ornaments back, but rather than getting a refund, you'll only get a store credit. You have 30 days to change your mind about the ornaments in order to qualify for the store credit and everything must be in its original condition and packaging.

Free shipping on orders of $99+

If you want to subscribe to their email list and stay updated with alerts and discounts, Pier 1 will give you $15 off your next order. In addition, you qualify for free shipping if you spend $99 or more. Any orders of less than $35 incur a $4.95 shipping fee, $35.01 - $50 costs $6.95 to ship, and purchases of $50.01 - $99 cost $9.95 to ship.

Not worth your time

The Better Business Bureau only gives Pier 1 a "C" rating. Going off customer reviews alone, things do not look good for Pier 1. The majority of responses from their customers about the buying experience include frequent complaints about seemingly non-existent customer service, low quality, issues with returns and refunds, and more. Sadly, it's rare to find a customer review that has good things to say about Pier 1. We are definitely leery of shopping online here, not to mention the fact that their selection is painfully dismal. Look elsewhere when shopping for Christmas ornaments.