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West Elm Review

Wednesday, June 7th

2023 Christmas Ornament Store Reviews

West Elm Review 2.5 Star Rating

West Elm

2.5 Star Rating
  • "A+" Better Business Bureau rating
  • Classy, beautiful ornament selection
  • 30-day return policy

If you're looking for modern Christmas ornaments, West Elm will provide you with the most trendy and chic options. 95% of their products are designed in-house, so you won't find run-of-the-mill Christmas ornaments here. The company prides itself on sustainability and sells many organic, nontoxic, and sustainably-sourced products. Some of their sister stores include Pottery Barn, Williams Sonoma, Rejuvenation, and Mark & Graham.

Beautiful, but small selection

The Christmas ornaments at West Elm are beautiful. If you want your tree to have the "wow" factor and look elegant and classy, West Elm can do the job. Unfortunately, their selection is slim, so you don't have many options. In total, there are less than 100 results for Christmas ornaments. This includes other products like Christmas ornament holders and tree topper holders.

Pricey products and shipping

West Elm is known for being spendy. Some individual ornaments cost as little as $12, but most come in sets of 3, 4, or 9 and you might need to buy multiple sets to spread the design evenly around the tree. One set of 3 alone is as much as $25-$40, so by the time you get enough for your tree, you'll easily spend $100 or more. No matter how much you spend at West Elm, shipping is not free. Shipping costs are calculated based on how far you live from a warehouse and how much is in your overall order - and you won't know how much the delivery fee will be until you're ready to check out.

Best Christmas Ornaments

30-day return policy

Most items are eligible for returns to West Elm within 30 days of purchase. You can either mail your return back (you'll be responsible for shipping costs) or deliver it to one of their brick-and-mortar stores. As long as you have a receipt and keep the ornaments in their original packaging and new condition, you can initiate a return and get a refund.

Poor customer service

One of our biggest issues with West Elm is their customer reviews. Despite having an "A+" rating from the Better Business Bureau, their customer feedback is overwhelmingly negative. From reports of horrible customer service to lower-than-advertised product quality, long shipping delays, and a painful list of other problems, it seems that West Elm is not an easy retailer to deal with.

Can't justify a recommendation

We want to recommend West Elm's Christmas ornaments since they are so beautiful, but their selection is weak, prices are high, shipping costs aren't spelled out, and customer reviews are bad. Until they clean up their processes, West Elm is probably not the safest place to shop online. If there is an issue with your order or a delay with your delivery, it may be extremely difficult to work it out with their customer service team. We recommend shopping elsewhere for your Christmas ornaments.

Where is the Best Place to Buy Christmas Ornaments?

For most people, putting up the Christmas tree and decorating it each year is a big event. Some people string popcorn or berries around the tree and hang ribbon, tinsel, or garland. Others hang bright, sparkly lights of all colors. However, the most meaningful decorations on a Christmas tree are the ornaments. They are what differentiate one's Christmas tree from all the rest and can tell a family story.

Many people choose to have all of their Christmas ornaments color-coordinated or stick to a theme like snowmen, Disney, animals, or something else they love. There are usually a few handmade ornaments made by children and loved ones that are given as gifts. Sometimes families treasure antique ornaments that have been handed down for generations. Each ornament means something to the person who owns it and together they make a statement about your style, traditions, and memories.

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Christmas Ornament Store FAQ

While no one knows for certain exactly when the tradition of decorating Christmas trees began, it's believed to have its origins in 16th century Germany. Almost 300 years later, it became popular in the United States as well, and the tradition really gained steam when the department store Woolworth's started importing hand-blown glass ornaments from Germany.
Glass ornaments have been around the longest and still convey a nostalgic feel when used to decorate a tree. But, as personalization options increased, bespoke ornaments became the most popular way to make the holidays shine - from sports-themed trees to baubles commemorating everything from a new home to a graduation.
You can buy Christmas ornament assortments with 10-20 in a box for $20 or less. Individual ornaments are usually priced anywhere from $2 to $20 or more, depending on what they're made of and how much personalization is involved.
Many Christmas ornament retailers include complimentary delivery with your order. You might have to purchase a certain number of ornaments or meet a minimum dollar amount to qualify.
Lots! Photo ornaments are really popular: you can get a set with all of your favorite memories from the year's travel adventures, your pets, or anything you can imagine. Personalized ornaments with important dates and names are also very common, to recognize an accomplishment that happened during the year, to celebrate a baby's first Christmas, and so on.
Some Christmas ornament stores are open year-round, and that can make it easy to shop in advance. The closer you get to Thanksgiving (when a lot of people put up the decorations), the more likely it is that an ornament you want might be out of stock. The selection in brick-and-mortar stores can be pretty sparse between Thanksgiving and Christmas, but you will probably have more luck shopping online.
That depends on the store! Some pride themselves on being your one-stop Christmas shop, letting you get all of your lights, garland, tree toppers, stockings and ornaments in one online order. Others stay laser-focused on providing the best selection of Christmas ornaments alone.
Return policies vary. If you purchased personalized ornaments, the policy may be strict - and if you spelled a name wrong, you probably won't get your money back. Otherwise, many stores give you 30 days or more to send your ornaments back if you get them and they're not what you expected.
Compare the Best Reviews

Continued from above...

If you're moving away from home for the first time, newly married and excited to start new traditions, or just looking for some fresh new ornaments to add some holiday spirit to your Christmas tree, you can easily find ones you love online. You can browse thousands of Christmas ornament categories, colors, and styles with the click of a few buttons. The ornaments you choose will be a big part of your Christmas memories for years to come!

As you browse Christmas ornament stores, there are some important things to keep in mind:

  • Selection: Does the retailer sell a range of designs, themes, and colors of Christmas ornaments to choose from? Can you buy sets that come with multiple coordinated ornaments?
  • Pricing: How does the cost of Christmas ornaments at one retailer compare with another? How much will you be charged for shipping?
  • Return Policy: If the Christmas ornaments don't look as good as you'd hoped on your tree or you change your mind about the theme you want, can you easily return the ornaments you purchased? Will you have to pay restocking fees?

TopConsumerReviews.com has reviewed and ranked the best Christmas ornament stores available online. We hope this information helps you find the right Christmas tree decor to set the tone for a wonderful holiday season!

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