West Elm Review

Wednesday, June 7th

2023 Christmas Ornament Store Reviews

West Elm

• "A+" Better Business Bureau rating
• Classy, beautiful ornament selection
• 30-day return policy

If you're looking for modern Christmas ornaments, West Elm will provide you with the most trendy and chic options. 95% of their products are designed in-house, so you won't find run-of-the-mill Christmas ornaments here. The company prides itself on sustainability and sells many organic, nontoxic, and sustainably-sourced products. Some of their sister stores include Pottery Barn, Williams Sonoma, Rejuvenation, and Mark & Graham.

Beautiful, but small selection

The Christmas ornaments at West Elm are beautiful. If you want your tree to have the "wow" factor and look elegant and classy, West Elm can do the job. Unfortunately, their selection is slim, so you don't have many options. In total, there are less than 100 results for Christmas ornaments. This includes other products like Christmas ornament holders and tree topper holders.

Pricey products and shipping

West Elm is known for being spendy. Some individual ornaments cost as little as $12, but most come in sets of 3, 4, or 9 and you might need to buy multiple sets to spread the design evenly around the tree. One set of 3 alone is as much as $25-$40, so by the time you get enough for your tree, you'll easily spend $100 or more. No matter how much you spend at West Elm, shipping is not free. Shipping costs are calculated based on how far you live from a warehouse and how much is in your overall order - and you won't know how much the delivery fee will be until you're ready to check out.

30-day return policy

Most items are eligible for returns to West Elm within 30 days of purchase. You can either mail your return back (you'll be responsible for shipping costs) or deliver it to one of their brick-and-mortar stores. As long as you have a receipt and keep the ornaments in their original packaging and new condition, you can initiate a return and get a refund.

Poor customer service

One of our biggest issues with West Elm is their customer reviews. Despite having an "A+" rating from the Better Business Bureau, their customer feedback is overwhelmingly negative. From reports of horrible customer service to lower-than-advertised product quality, long shipping delays, and a painful list of other problems, it seems that West Elm is not an easy retailer to deal with.

Can't justify a recommendation

We want to recommend West Elm's Christmas ornaments since they are so beautiful, but their selection is weak, prices are high, shipping costs aren't spelled out, and customer reviews are bad. Until they clean up their processes, West Elm is probably not the safest place to shop online. If there is an issue with your order or a delay with your delivery, it may be extremely difficult to work it out with their customer service team. We recommend shopping elsewhere for your Christmas ornaments.