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At Home Review

Wednesday, February 28th

2024 Christmas Tree Store Reviews

At Home Review 1 Star Rating

At Home

1 Star Rating
  • Prices range from $30 to $600
  • User-friendly website
  • Transparent product descriptions include both positive features and potential drawbacks, such as lighting issues
  • In-store pickup
  • 60-day return window with returns of Christmas merchandise even after December 25

At Home is a retail chain specializing in home decor, furniture, and seasonal items, including Christmas trees. The company offers a range of options for those looking to spruce up their homes during the holiday season, with products available both in-store and online.

User-friendly browsing

One feature that stands out when browsing is the convenience of having the tree's height clearly mentioned in the product titles. It's a user-friendly touch, allowing shoppers to quickly gauge the size of the tree without having to sift through detailed descriptions. Just a glance at the title and you know, for instance, that the "Pre-Lit Vance Fir Christmas Tree with Multicolor Lights" stands at 6.5 feet tall. You also have the option to sort and filter their 89 options by price, profile, flocking, and more.

Budget-friendly options lacking in quality

The Vance Fir Christmas tree, priced at $59.99, is certainly on the affordable side. However, its design doesn't quite hit the mark. Its uniform branch lengths result in a distinctly triangular silhouette, lacking the natural look many desire. Despite its shortcomings, the product description offers an unexpected touch of candor, particularly concerning the lights. They warn: "If one light goes out, the whole strand goes out." For many, this might be a deal-breaker. Add to that reviewers' feedback on its sparse and cheap construction, and potential buyers might want to think twice.

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Expensive trees aren't necessarily better

On the higher end of the spectrum lies the Pre-Lit Goteboug Mixed Pine & Cashmere Christmas Tree. Standing at 7.5 feet and with a price tag of $300, it's positioned as a premium option. Its popularity is evident with an average rating of 4.5 stars from 13 reviews. However, popularity doesn't shield it from criticism. A few reviews highlight an unstable base and a branch height that's too low to comfortably tuck gifts underneath. The product images seem to corroborate these claims. One reviewer even mentioned receiving a strand of lights that didn't work, requiring them to go on a mini scavenger hunt for the faulty bulb. At this price point, one would expect a product that is both visually appealing and functionally sound. It's a good reminder that a higher price doesn't always guarantee a better product.

Delivery costs add up

If you live near an At Home store and they have your desired tree in stock, in-store pickup is an option. Another alternative is same-day delivery, which is advertised as starting at $9.99. However, when we tested this out during the checkout process, the actual cost ballooned to $45.60. Compared to many competitors who offer free shipping, At Home loses some points for this unexpected hike in delivery charges.

Return policy is on par with competitors

When it comes to its return policy for online Christmas tree purchases, At Home falls in line with industry standards: neither exceptionally flexible nor particularly stringent. You have a 60-day window for returns in unused condition, extended to 90 days if you're an Insider Perks member. You can return Christmas merchandise after December 25, but it will be refunded at the current market value, not the purchase price. While they don't offer exchanges, you're welcome to return an item and purchase a new one. Note that if you had your tree delivered by one of their local partners, the return must be made in-store.

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Poor BBB rating makes sense given customer reviews

The Better Business Bureau (BBB) gives At Home a "D-" grade, and the store isn't BBB-accredited. When you look at what customers are saying, it's easy to see why the rating is so low. People are upset about a lot of things, from confusing shipping options to poor customer service. For example, some shoppers said they were misled about delivery fees and timelines. Others had trouble returning items that were broken or not as described, and they couldn't easily get in touch with customer service to fix the issues. There are also complaints about shady pricing. Some people noticed that prices were marked up and not even hidden well - they simply put a new sticker over the old, cheaper one. With so many customers vowing never to shop there again, the low grade from the BBB seems like a fair score.

Skip At Home for better options

Honestly, At Home doesn't seem to get much right in the online Christmas tree game. Their selection is limited, and the quality of their trees leaves much to be desired, regardless of how much you're willing to spend. To make matters worse, you might get hit with unexpected delivery fees that make their already steep prices even less appealing. Given their low BBB rating, good luck resolving any issues you might run into. Bottom line: you're probably better off skipping At Home and opting for one of our more highly recommended retailers when it comes to buying your next Christmas tree.

Where Can You Find the Best Christmas Trees?

Ah, the holiday season - a time when the scent of gingerbread cookies wafts through the air, houses don twinkling lights like evening stars, and Bing Crosby's crooning voice seems to be everywhere. It's magical, but let's not forget the most important piece: nothing anchors this Yuletide enchantment quite like a Christmas tree.

The Christmas tree is more than a festive decoration; it's a symbol of tradition, family gatherings, and the memories we cherish year after year. But as we all know, finding that perfect tree can be, well... a pine in the neck (sorry). That may help explain why online Christmas tree shopping has exploded in popularity over the last few years.

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Christmas Tree Store FAQ

Whether you look to the ancient Romans and Egyptians for their symbolic use of evergreens or to Americans bringing over the German tradition of candlelit trees in the 1800s, it's easy to see that Christmas trees have been a treasured part of winter holiday celebrations for centuries. Modern traditions now include personalized ornaments for each new year, trees themed to recognize favorite sports teams or fandoms, and, of course, the large-scale trees featured in NYC's Rockefeller Center and other big cities around the world.
That's definitely a question of preference. Some families love the annual tradition of trekking out to the Christmas tree farm (or parking lot store!) and selecting the perfect tree for that year. Other people prefer to have a tree that they can use for many years without sacrificing a living one. Artificial trees don't tend to shed "needles" as readily as real ones, and there's no need to keep it watered to prevent drying out and becoming a fire hazard!
In the past, your only option for Christmas tree lights were the incandescent variety - and strings of lights might only last a season or two before burning out. LED lights are usually a little more expensive, but they last longer and use a fraction of the energy that incandescent bulbs need - ultimately saving you money in the long run.
You're not wrong to wonder - that's how it used to be! You may still find some light strands where one faulty bulb will take out the whole bunch, but most lights on pre-lit trees use a technology that keeps the tree lit even if a bulb (or several) go out. You'll often get extra bulbs and fuses with your purchase, if your tree requires them.
Some are easier than others. You may have to insert individual branches into the "trunk" , hang tree sections from a center pole, or fluff the branches after being in storage. There are some Christmas trees that come in just two sections (base and top) and can be set up in a few minutes. Keep the assembly method in mind as you shop, especially if you're buying a larger tree that might be unwieldy to put together!
Most trees, particularly the pre-lit types, are rated for indoor use only. Depending on the retailer you shop, you may be able to find models that are designed for indoor/outdoor use. You might need to check the product specifications for each tree, if the site doesn't have a category just for outdoor use Christmas trees.
You won't be surprised to hear that it depends on the retailer. You may find that returns are only accepted on unused, unopened Christmas trees, that returns are accepted but you'll be charged a restocking fee, and/or you'll be on the hook to pay for the return shipping. It might be worth doing an exchange for a tree you'll like more rather than doing a return: many stores will cover your return shipping costs if you're getting another Christmas tree from their inventory.
Absolutely! And, for many people, it's a much better option than buying one at a brick-and-mortar retailer: would you rather have your Christmas tree delivered right to your doorstep or have to figure out how to get it home from the store? Most Christmas tree stores have been in business for many years, with a well-established track record of high-quality merchandise and attention to customer service - so go find that tree you've always wanted!
Compare the Best Reviews

Continued from above...

The quest for the ultimate Christmas tree often involves braving jam-packed stores with lines snaking around the corner, wrestling with tree stands, and asking questions like, "Is it too tall? Is it too thin?" It's enough to turn you into a Grinch. But what if we told you that the perfect tree is just a click away? That's right - buying a Christmas tree online has become not only possible but surprisingly streamlined.

Convenience plays a big role in the rise of online Christmas tree shopping. In today's fast-paced world, where time is a precious commodity, the ability to browse and purchase a Christmas tree from the comfort of your home is highly appealing. Online platforms offer a seamless experience, eliminating the need to visit physical tree lots or stores, sparing you from the hassle of transportation, long lines, and the time-consuming process of selecting a tree in person.

In addition, online stores provide an extensive array of Christmas tree options. From traditional evergreens, to artificial trees with different designs, sizes, and features, you can explore a diverse range of choices at your fingertips. This variety caters to individual preferences, letting you find the perfect tree that complements your decor and available space.

And don't forget about the convenience of doorstep delivery. Once you've selected and purchased a Christmas tree online, it can be delivered right to your door, sparing you the logistical challenges of transporting a bulky tree yourself. This service-oriented approach not only provides a hassle-free shopping experiences, but also helps support a stress-free holiday season.

Whether you're a purist pining for a fragrant Douglas Fir, or an innovator seeking an eye-popping novelty tree in neon colors, we've got you covered. Perhaps you've got a soft spot for live trees but are considering an artificial one for the sake of convenience? Rest assured, there are options that offer the best of both worlds.

While on the hunt for the perfect Christmas tree, how do you determine which retailer is worthy of your hard-earned money? To help you make your decision, consider these key factors:

  • Selection. When choosing a Christmas tree at a store, consider the variety of trees available. Some stores may only have a few styles, while others have many. Is this a boutique store targeted at homemaking enthusiasts, or is it catered to a more general audience? Check if the trees are in stock and if you can buy both live and artificial trees. One store on our list even offers both options.
  • Cost. Check if the store has options that fit your budget. How do their Christmas tree prices stack up against competitors? Do you get free shipping or seasonal discounts that make your purchase more affordable?
  • Reputation. What's the word on the street? What are fellow consumers saying, not just about the Christmas trees but also about the quality of customer service? Is the retailer backed by the Better Business Bureau?

The experts at Top Consumer Reviews have taken the hassle out of your holiday hustle by meticulously vetting an array of Christmas tree stores, both online and brick-and-mortar. Our goal is to help you find the perfect merry-and-bright tree for your home or office this holiday season.

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