At Home Review

Thursday, March 20th

2025 Christmas Tree Store Reviews

At Home

• Prices range from $30 to $600
• User-friendly website
• Transparent product descriptions include both positive features and potential drawbacks, such as lighting issues
• In-store pickup
• 60-day return window with returns of Christmas merchandise even after December 25

At Home is a retail chain specializing in home decor, furniture, and seasonal items, including Christmas trees. The company offers a range of options for those looking to spruce up their homes during the holiday season, with products available both in-store and online.

User-friendly browsing

One feature that stands out when browsing is the convenience of having the tree's height clearly mentioned in the product titles. It's a user-friendly touch, allowing shoppers to quickly gauge the size of the tree without having to sift through detailed descriptions. Just a glance at the title and you know, for instance, that the "Pre-Lit Vance Fir Christmas Tree with Multicolor Lights" stands at 6.5 feet tall. You also have the option to sort and filter their 89 options by price, profile, flocking, and more.

Budget-friendly options lacking in quality

The Vance Fir Christmas tree, priced at $59.99, is certainly on the affordable side. However, its design doesn't quite hit the mark. Its uniform branch lengths result in a distinctly triangular silhouette, lacking the natural look many desire. Despite its shortcomings, the product description offers an unexpected touch of candor, particularly concerning the lights. They warn: "If one light goes out, the whole strand goes out." For many, this might be a deal-breaker. Add to that reviewers' feedback on its sparse and cheap construction, and potential buyers might want to think twice.

Expensive trees aren't necessarily better

On the higher end of the spectrum lies the Pre-Lit Goteboug Mixed Pine & Cashmere Christmas Tree. Standing at 7.5 feet and with a price tag of $300, it's positioned as a premium option. Its popularity is evident with an average rating of 4.5 stars from 13 reviews. However, popularity doesn't shield it from criticism. A few reviews highlight an unstable base and a branch height that's too low to comfortably tuck gifts underneath. The product images seem to corroborate these claims. One reviewer even mentioned receiving a strand of lights that didn't work, requiring them to go on a mini scavenger hunt for the faulty bulb. At this price point, one would expect a product that is both visually appealing and functionally sound. It's a good reminder that a higher price doesn't always guarantee a better product.

Delivery costs add up

If you live near an At Home store and they have your desired tree in stock, in-store pickup is an option. Another alternative is same-day delivery, which is advertised as starting at $9.99. However, when we tested this out during the checkout process, the actual cost ballooned to $45.60. Compared to many competitors who offer free shipping, At Home loses some points for this unexpected hike in delivery charges.

Return policy is on par with competitors

When it comes to its return policy for online Christmas tree purchases, At Home falls in line with industry standards: neither exceptionally flexible nor particularly stringent. You have a 60-day window for returns in unused condition, extended to 90 days if you're an Insider Perks member. You can return Christmas merchandise after December 25, but it will be refunded at the current market value, not the purchase price. While they don't offer exchanges, you're welcome to return an item and purchase a new one. Note that if you had your tree delivered by one of their local partners, the return must be made in-store.

Poor BBB rating makes sense given customer reviews

The Better Business Bureau (BBB) gives At Home a "D-” grade, and the store isn't BBB-accredited. When you look at what customers are saying, it's easy to see why the rating is so low. People are upset about a lot of things, from confusing shipping options to poor customer service. For example, some shoppers said they were misled about delivery fees and timelines. Others had trouble returning items that were broken or not as described, and they couldn't easily get in touch with customer service to fix the issues. There are also complaints about shady pricing. Some people noticed that prices were marked up and not even hidden well - they simply put a new sticker over the old, cheaper one. With so many customers vowing never to shop there again, the low grade from the BBB seems like a fair score.

Skip At Home for better options

Honestly, At Home doesn't seem to get much right in the online Christmas tree game. Their selection is limited, and the quality of their trees leaves much to be desired, regardless of how much you're willing to spend. To make matters worse, you might get hit with unexpected delivery fees that make their already steep prices even less appealing. Given their low BBB rating, good luck resolving any issues you might run into. Bottom line: you're probably better off skipping At Home and opting for one of our more highly recommended retailers when it comes to buying your next Christmas tree.