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Coastal Review

Monday, October 18th

2021 Contact Lens Store Reviews

Coastal Review 3.5 Star Rating


3.5 Star Rating
  • Cost: Much higher than average
  • Shipping: Free on orders over $99 with code, $5.95 on all other orders

Coastal first opened in 2000, specializing in online sales of contact lenses and later branching out into the eyeglasses market.

Easy Shopping Experience

Shopping for contacts is easy with Coastal. Since you probably already have a preferred brand, start by finding it under the Popular Brands heading at the top of the page. From there, use the filters on the left side of the page to quickly get to the type of lenses you need (e.g. daily, weekly, or monthly; type of prescription).

Prices Significantly Higher

When looking at our comparison-shopping contact lenses, the Acuvue Oasys 1-Day for Astigmatism, Coastal was priced significantly higher than most retailers at $47.99 per box. They offer a price match guarantee, but you'll have to jump through the hoops of making the request for the match with one of their representatives. Do you really want to go to all the hassle when you can get lower everyday prices elsewhere?

Shipping Is Extra

Shipping will cost you $5.95 if your order is less than $99, otherwise it's free. We spotted a line item for "Handling & Insurance" on our checkout page, but it was zeroed out by a mysterious discount that we're not exactly sure where it came from.

Best Contact Lens Stores

Discounts Available Onsite

When we visited the Coastal site, there was a coupon code offering a 10% discount on orders of $99+. We didn't see any other discounts mentioned, but when we clicked on the Auto Refill setting in the shopping cart, we appeared to get a discount of 5% as well as free shipping. That wasn't featured or explained in detail anywhere we could find, so it would be easy for a customer to miss out on that opportunity.

A Few Customer Issues

We also saw in some of the customer reviews on the Coastal site that there may be glitches when shopping here, especially with that Auto Refill service. One person mentioned that despite getting a confirmation email, her subscription didn't go through; disappointingly, the customer service representative said it was a one-time offer (you have to do it at the time you place your order) and that she couldn't manually override it. That review also highlighted the fact that your order will be refilled on the same calendar date as the original purchase: if you buy on January 15, your refill will happen on the 15th as well, and there's no way to change it.

Generally Positive Reviews

Coastal earns a "B+" rating from the Better Business Bureau. That's not an amazing grade, but it comes from problems similar to the one described previously. On a more positive note, we found more than 1,300 customer reviews for Coastal that averaged out to an encouraging 4.6 out of 5 stars.

Would Like To See More Competitive Pricing

We'd love to see Coastal get their pricing more in line with their competitors, without the extra step of requesting a price match. That would help earn this store a higher ranking among contact lens stores.

Where's the Best Place to Get Contact Lenses?

If you answered, "at the optometrist's office", you might be missing out on some serious savings - on the exact same contacts you'd get from your doctor! Shopping for your lenses online could get you prices at discounts of as much as 70% over the everyday retail price, but with the benefits of ordering from home and having them come right to your doorstep.

Have you ever wondered if contact lenses are right for you? Maybe you tried to wear them a decade (or two) ago and just couldn't find a comfortable fit. You may want to schedule an appointment with your eye doctor, because technology has advanced to the point that many people can now comfortably wear contacts, even when previous attempts have failed. Where once it took a hard or gas permeable lens to achieve the right amount of correction, there are now soft lenses for astigmatism and even presbyopia (i.e. age-related farsightedness).

The Best Contact Lens Stores Compare Contact Lens Stores Compare Contact Lens Store Reviews What are the best Contact Lens Stores Best Contact Lens Store Reviews

Contact Lens Store FAQ

With nearly 45 million people in the US alone who wear contacts, the reasons are just as numerous! Some prefer the way they look, while others find them more comfortable for their everyday activities, especially spending time outdoors or exercising. Also, a small percentage of the population struggle to achieve 20/20 vision with glasses but find that contact lenses make it possible.
There are three basic types of lenses: hard, gas permeable, and soft. In the past, more rigid contacts were needed to correct astigmatism, but with advances in technology most users can get the vision correction they need with a more comfortable soft lens. Some contacts are single-use (meaning that you throw them away after you've used them for a day), while others are worn for longer periods and need to be kept in a disinfecting solution overnight. There are even fashion contact lenses to change the look of your eye color or as part of a Halloween costume!
Children can use contact lenses as early as age 8, but many doctors don't recommend them for patients younger than 12 - largely due to concerns about hygiene and injuries when putting them in and removing them. On the other end of the age spectrum, there's no such thing as "too old" for contacts, but you may find yourself needing a more specialized lens that can accommodate presbyopia (not being able to see things up close) or dry eyes
That's an easy one: to save money! Why spend more when you can get the exact same lenses for less? You'll often see new customer discounts of up to 30% off retail prices. And, your optometrist may not be fully stocked on the lenses you need, leaving you waiting for them to be delivered either way.
Most contact lens stores have a satisfaction guarantee that protects you if you somehow receive lenses that are different from your prescription. It's a good idea to check the contacts you get against the prescription you submitted: a simple mistake like changing a plus to a minus or a 3 to an 8 can easily leave you with drastically blurry vision!
In most places, it's required by law to have a prescription to dispense contact lenses. Prescriptions are typically valid for a year, so you may want to keep an eye on the calendar and reorder your new contacts right before yours expires. Some retailers have an online tool that will check your vision, send your results to an optometrist, and update your prescription - often at no charge! If you don't have a complicated prescription and don't think your vision has changed much since your last in-person exam, this could be a convenient option.
Sometimes. Not every online retailer of contacts will accept vision insurance. If you have a plan with VSP, Cigna, MetLife or another provider, you may want to choose a contact lens store that will apply your benefits to your purchase.
Absolutely. Many of them have been in business for decades. If you want extra reassurance that the retailer you're considering is a good option, be sure to look at their rating from the Better Business Bureau along with reviews from previous customers.
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Continued from above...

You may also be surprised to see just how many options are available. Multifocal contacts instead of eyeglasses? Yes! Daily lenses that you throw away at the end of the day, eliminating any need for cases and cleansers? That too! While it may take some trial-and-error in the beginning, to find both the prescription and the type of lens that feels most comfortable, it's definitely worth it to take advantage of the convenience and flexibility contacts offer compared with traditional eyeglasses.

With so many online retailers of contact lenses, how can you tell which one to choose for your order? It may be helpful to keep these criteria in mind:

  • Selection. Does the store carry a wide range of brands and lens types? If you've got a more challenging prescription, you might not find the lenses you need at a retailer with a smaller inventory.
  • Ease of Use. Can you find your specific contacts quickly? Does the site make it simple to determine if you've found the ones that match your current prescription?
  • Price. How much will you spend per box? Are there any discounts for ordering more than two boxes at a time? Be sure to look at shipping fees and other costs, because some contact lens stores tack on extra "processing/handling" fees that won't show up until checkout.
  • Reputation. What do other customers say about their experience with buying their contact lenses from the retailer? Does the store have a good rating from the Better Business Bureau?
  • Benefits. Some retailers go the extra mile to make your purchase even better. You may be able to have your prescription verified with an online test - no doctor visit necessary. Others let you set up an automatic refill schedule (often at a discount) so that you never run out of your contacts.

TopConsumerReviews.com has reviewed and ranked the best online retailers of contact lenses available today. We hope this information helps you get your contacts quickly and affordably, so that you can see clearly and comfortably for a long time!

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