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Friday, December 3rd
Handy connects individuals to independent contractors for services like home cleaning, light fixture installation, general plumbing, electric, lawn care, deck installation, and home renovation projects. They are proud that thousands of customers use their website each week and their booking process only takes 60 seconds.
Simple Booking Process
Once you've identified one of the many services offered by Handy, you enter your zip code, the number of professionals you're looking to hire, a description of the project, how many hours you want to book, the date/time, and your contact information. A professional will be assigned to you unless you have the name of someone specific you want to request. On the booking page for each project, Handy has reviews you can read from other customers who have had similar services performed. It's unclear whether or not these are filtered, but most seem to have an average of almost 5 stars and tens of thousands of customer reviews.
Three-step Screening Process
All of the cleaning professionals and handymen on Handy's website go through a verification process before their profiles can be listed. A pre-screening requires them to provide detailed personal information and validate their home service experience. A third-party company verifies this information before a different service conducts a background check. The background check identifies whether or not the professional has any criminal history or offenses that would disqualify them from working in people's homes.
Doubles As Online Furniture Shop
Interestingly, Handy doesn't only connect individuals with contractors, but they also have a shop where you can buy furniture, wall decor, lighting, gift cards, air conditioners, and more. All the products come with free installation as well. This is definitely unusual when compared to other online contracting sites, but hey! Why not kill two birds with one stone? Hire someone to fix something in your house and get something new for your house while you're at it too.
If by chance you have issues with the services you paid for through Handy, they have a happiness guarantee in place. If you are unsatisfied with the performance of your contractor, Handy will send another pro to your next booking at no charge. In addition, the bookings are insured up to $2,500 in case property damage or theft occurs. To qualify for this coverage, customers must report issues within 72 hours of the appointment at which they took place.
Handy has a B rating from the Better Business Bureau. This is an improvement from the F rating that they had a few years ago. Unfortunately, customers seem overall dissatisfied with their services based on reviews outside of Handy's website. Some common complaints from customers who have hired handymen through their service include needing to reschedule multiple times due to no-shows, having a different person show up to work than was booked, contractors doing less work than they were paid for, and even some instances of theft. Eek! Surely not all the contractors here are bad and there are thousands of people who have had great experiences with Handy. However, bad reviews always seem to carry more weight than good ones, and Handy has received plenty of criticism.
Handy is used by thousands of customers and consistently has a lot of activity on their platform. There is no doubt that they have a sleek booking process and have provided great service to thousands of customers. The main question is whether or not it's worth taking the gamble to see if you'll be one of the lucky, satisfied customers, or one of the disgruntled customers who has been given the runaround by the company and their contractors. The mixed feedback leaves us leery of Handy and they've received an average rating from us.
Unless you are knowledgeable about fixing any and all things in a home and have endless time on your hands, you'll likely need to hire a contractor at some point in your life. If you need your plumbing fixed, a fence put in, cement poured, or you get an itch to remodel your home, you will need help from a professional.
Contractors are great resources because they usually work independently and can get the job done quickly and more affordably than you'd find at a large-scale company. Contractors use their own equipment, make their own schedule, and set their own pricing to stay competitive with other businesses. Rather than working through a third party who puts you on a long waiting list and doesn't let you talk directly to their workers, hiring a contractor allows you to work one-on-one with the professional to get the job done efficiently.
When you encounter a hiccup with something in your home like a broken shower, a problem with the water heater, or an issue with your refrigerator, you will need urgent help getting it fixed. Finding contractors online lets you know who is available close by to come out right away, compare pricing, verify business licenses, and decide for yourself who you trust to come into your home.
Before choosing a site to find a contractor, we recommend you keep the following criteria in mind:
To help you identify the best sites to find contractors for hire, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the right person to perform whatever job is needed for your home project.
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