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Handy Review

Monday, December 5th

2022 Contractor Service Reviews

Handy Review 3 Star Rating


3 Star Rating
  • Happiness Guarantee
  • All professionals must pass a background check
  • Free to browse the platform
  • Thousands of reviews from customers on each service offered
  • Also sells furniture, light fixtures, decor, outdoor products, etc.

Handy connects individuals to independent contractors for services like home cleaning, light fixture installation, general plumbing, electric, lawn care, deck installation, and home renovation projects. They are proud that thousands of customers use their website each week and their booking process only takes 60 seconds.

Simple Booking Process

Once you've identified one of the many services offered by Handy, you enter your zip code, the number of professionals you're looking to hire, a description of the project, how many hours you want to book, the date/time, and your contact information. A professional will be assigned to you unless you have the name of someone specific you want to request. On the booking page for each project, Handy has reviews you can read from other customers who have had similar services performed. It's unclear whether or not these are filtered, but most seem to have an average of almost 5 stars and tens of thousands of customer reviews.

Three-step Screening Process

All of the cleaning professionals and handymen on Handy's website go through a verification process before their profiles can be listed. A pre-screening requires them to provide detailed personal information and validate their home service experience. A third-party company verifies this information before a different service conducts a background check. The background check identifies whether or not the professional has any criminal history or offenses that would disqualify them from working in people's homes.

Best Contractor Services

Doubles As Online Furniture Shop

Interestingly, Handy doesn't only connect individuals with contractors, but they also have a shop where you can buy furniture, wall decor, lighting, gift cards, air conditioners, and more. All the products come with free installation as well. This is definitely unusual when compared to other online contracting sites, but hey! Why not kill two birds with one stone? Hire someone to fix something in your house and get something new for your house while you're at it too.

Happiness Guarantee

If by chance you have issues with the services you paid for through Handy, they have a happiness guarantee in place. If you are unsatisfied with the performance of your contractor, Handy will send another pro to your next booking at no charge. In addition, the bookings are insured up to $2,500 in case property damage or theft occurs. To qualify for this coverage, customers must report issues within 72 hours of the appointment at which they took place.

Frustrated Customers

Handy has a B rating from the Better Business Bureau. This is an improvement from the F rating that they had a few years ago. Unfortunately, customers seem overall dissatisfied with their services based on reviews outside of Handy's website. Some common complaints from customers who have hired handymen through their service include needing to reschedule multiple times due to no-shows, having a different person show up to work than was booked, contractors doing less work than they were paid for, and even some instances of theft. Eek! Surely not all the contractors here are bad and there are thousands of people who have had great experiences with Handy. However, bad reviews always seem to carry more weight than good ones, and Handy has received plenty of criticism.

Mixed Results

Handy is used by thousands of customers and consistently has a lot of activity on their platform. There is no doubt that they have a sleek booking process and have provided great service to thousands of customers. The main question is whether or not it's worth taking the gamble to see if you'll be one of the lucky, satisfied customers, or one of the disgruntled customers who has been given the runaround by the company and their contractors. The mixed feedback leaves us leery of Handy and they've received an average rating from us.

Where Can You Find the Best Contractors?

Unless you are knowledgeable about fixing any and all things in a home and have endless time on your hands, you'll likely need to hire a contractor at some point in your life. If you need your plumbing fixed, a fence put in, cement poured, or you get an itch to remodel your home, you will need help from a professional.

Contractors are great resources because they usually work independently and can get the job done quickly and more affordably than you'd find at a large-scale company. Contractors use their own equipment, make their own schedule, and set their own pricing to stay competitive with other businesses. Rather than working through a third party who puts you on a long waiting list and doesn't let you talk directly to their workers, hiring a contractor allows you to work one-on-one with the professional to get the job done efficiently.

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Contractor Service FAQ

A contractor is someone who runs their own business and sells their services to others. They are often highly-trained people who have worked for big companies in the past, but decided to break off and make their own schedule. Contractors communicate directly with clients to arrange agreed upon pricing, project details, and a timeframe for getting the job done.
You can hire a contractor to help with almost anything you can think of when it comes to fixing or remodeling a home or office. Some areas of expertise might include repairing home appliances, painting, building a deck, carpentry, laying a foundation, yard maintenance, tiling, installing windows, and much more. Anything that is needed for home maintenance and requires specific knowledge can be taken care of by a contractor.
The real question is where are you going to hire a contractor if it isn't online? If you want to get in touch with someone who might give you a better deal than a big company, the best way is to use a service that has a big list of available professionals. This way you can read reviews from other customers, see their pricing, get familiar with their background, and ensure they pass a background check before deciding if you want to hire them or not.
Depending on the service you use, you'll either be matched with the best candidate for the job you are requesting or be given a list of people you can contact. Regardless of how the process works, you always have the final say in who you hire. If you're automatically matched with someone and you don't feel like they're a good fit, you can reject the match and be paired with a different contractor. In addition, you can always request the service pro you want if there is someone you've liked working with before!
Yes! Since you're hiring someone who is an expert in their field of work, they have all of the essential tools to complete the project. The only exception would be if you're wanting tile installed or a new window or door, you'll need to buy those beforehand. You're purchasing a service from the service pro, not a product.
Most sites that connect individuals with contractors are completely free! The platforms make money by charging service professionals a fee for leads they receive in exchange for letting them be part of their network. The only thing you'll need to worry about paying for is the actual cost of services once you've found someone to come do a job for you.
You can usually have a contractor to your home in just a few days after booking them. Most of the time you can view a calendar of available dates and times from the site you use. You'll select the hours you want someone to come work to make sure that you're home when they arrive! This also helps the system narrow down the available professionals in your area.
As long as you use a highly-rated company that matches you with your contractor, you shouldn't have to worry about whether or not you're getting a good service pro. Most of the time, contractors are vetted with background checks, license verifications, and the standing of their company before being available to work in someone's home. As long as you do your own research about the company you're using and their processes before hiring someone from their site, you don't need to worry!
Compare the Best Reviews

Continued from above...

When you encounter a hiccup with something in your home like a broken shower, a problem with the water heater, or an issue with your refrigerator, you will need urgent help getting it fixed. Finding contractors online lets you know who is available close by to come out right away, compare pricing, verify business licenses, and decide for yourself who you trust to come into your home.

Before choosing a site to find a contractor, we recommend you keep the following criteria in mind:

  • Price. Will you need to pay a fee to access contact information for contractors? Or does the contractor pay to be found? Is it free to get a bid for your project?
  • Database. Ideally you want a lot of contractors to choose from when you're searching for someone to do your home project. How many people are there to choose from and how active are they in checking messages from clients?
  • Reputation. Have clients been happy with work performed by contractors on the site? Is everyone legally qualified to perform the services they are offering? What does the Better Business Bureau rate the company?

To help you identify the best sites to find contractors for hire, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the right person to perform whatever job is needed for your home project.

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