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Porch Review

Sunday, April 14th

2024 Contractor Service Reviews

Porch Review 2 Star Rating


2 Star Rating
  • "A+" Better Business Bureau rating
  • $1,000 in damage coverage
  • Free for users
  • Cost guides available

In an effort to tackle the age-old problem of connecting homeowners to home improvement specialists, Porch was born. They began in 2013 and evolved into a software company that pairs homeowners with the help they need for moving or improving, and everything in between. Porch's reputation is bolstered by its affiliation with companies like Walmart, Williams Sonoma, Budget, West Elm, Progressive, AARP, Bing, and PODS.

Multiple company contact options

For quick assistance, use Porch's chat box directly on their homepage. You can get information in real time about what you're looking for help with. They also list their email and phone number you can reach them at if you aren't able to accomplish what you need to directly from their site.

Takes a while to match

Getting help with a home project is as easy as finding the needed service, filling out the details needed to find an available contractor, and giving over your contact information. It's free for users and only takes a few minutes to get matched with available pros in your area (supposedly). In our case, we waited quite a while before giving up after we were never matched at all. If you're lucky and find a contractor for your job, before connecting with them you should browse the cost guide provided by Porch to make sure that you know what to expect for the cost of your project. This keeps pricing competitive and fair for you.

Checklists for moving

In addition to finding pros to help with homeowner maintenance or upgrade solutions, Porch lets you make checklists if you're moving. You can compare and set up movers, take care of your TV and internet provider, and get home insurance.

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Porch Guarantee

There's a guarantee that comes with all bookings made through Porch. They will provide up to $1,000 against losses from deposits paid to the pro or for property damages. However, we will warn that many customers try to cash in on this after experiencing issues only to be told that there is a "no refund policy." It's nice that Porch offers a guarantee, but we'd like to see it put into action.

Concerns from customers and contractors

Although Porch has an "A+" rating from the Better Business Bureau, their customer reviews are less glowing. People complain of poor quality leads that don't result in someone being able to come out to their property. Another big frustration is Porch selling people's information to other third party companies, resulting in a lot of scam calls, texts, and unwanted emails. Complaints can be found from both customers and contractors wanting to promote their service through Porch's site, which is discouraging.

Lots of room for improvement

Porch seems to start out well, especially with its relationships with well-known brands. Unfortunately, that doesn't seem to translate into a good service for getting the help you need. There are far more reliable contractor referrals sites out there, so stick with a higher rated one over Porch.

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Where Can You Find the Best Contractors?

Every homeowner knows that as the years go by, house repairs and projects never end. Not everyone knows how to fix or build everything required to keep a home beautiful and fully functioning. And even if they do, does anyone really have time for all that? Whether it's patching a roof, pouring cement, fixing the plumbing, or bringing a remodel to life, you'll probably "need a guy" to help you out.

Contractors are a great option for home repair and upkeep solutions because you can find one who's an expert in their field and work with them directly to get the job done. You can sidestep big companies that often take longer and charge higher fees. Contractors make their own schedules, have their own equipment, and can work with you on pricing rather than having to charge what a big company might.

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Contractor Service FAQ

A contractor is someone who runs their own business and sells their services to others. They are often highly-trained people who have worked for big companies in the past, but decided to break off and make their own schedule. Contractors communicate directly with clients to arrange agreed upon pricing, project details, and a timeframe for getting the job done.
You can hire a contractor to help with almost anything you can think of when it comes to fixing or remodeling a home or office. Some areas of expertise might include repairing home appliances, painting, building a deck, carpentry, laying a foundation, yard maintenance, tiling, installing windows, and much more. Anything that is needed for home maintenance and requires specific knowledge can be taken care of by a contractor.
The real question is where are you going to hire a contractor if it isn't online? If you want to get in touch with someone who might give you a better deal than a big company, the best way is to use a service that has a big list of available professionals. This way you can read reviews from other customers, see their pricing, get familiar with their background, and ensure they pass a background check before deciding if you want to hire them or not.
Depending on the service you use, you'll either be matched with the best candidate for the job you are requesting or be given a list of people you can contact. Regardless of how the process works, you always have the final say in who you hire. If you're automatically matched with someone and you don't feel like they're a good fit, you can reject the match and be paired with a different contractor. In addition, you can always request the service pro you want if there is someone you've liked working with before!
Yes! Since you're hiring someone who is an expert in their field of work, they have all of the essential tools to complete the project. The only exception would be if you're wanting tile installed or a new window or door, you'll need to buy those beforehand. You're purchasing a service from the service pro, not a product.
Most sites that connect individuals with contractors are completely free! The platforms make money by charging service professionals a fee for leads they receive in exchange for letting them be part of their network. The only thing you'll need to worry about paying for is the actual cost of services once you've found someone to come do a job for you.
You can usually have a contractor to your home in just a few days after booking them. Most of the time you can view a calendar of available dates and times from the site you use. You'll select the hours you want someone to come work to make sure that you're home when they arrive! This also helps the system narrow down the available professionals in your area.
As long as you use a highly-rated company that matches you with your contractor, you shouldn't have to worry about whether or not you're getting a good service pro. Most of the time, contractors are vetted with background checks, license verifications, and the standing of their company before being available to work in someone's home. As long as you do your own research about the company you're using and their processes before hiring someone from their site, you don't need to worry!
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Continued from above...

Looking online to find a contractor has become very popular in recent years. Scouring the newspapers or looking for yard signs is long a thing of the past. Today there are companies whose sole purpose is to connect homeowners with handymen skilled at all types of crafts. But among these companies there is still a wide variety of features, checks, and services that you should be aware of.

It's important that you're able to build a relationship with your contractor enough that you feel comfortable having them in and around your home. Finding a contractor online allows you to vet your prospective handyman (or woman) by checking their business license, reviews, pricing, previous projects, and more. Using the right platform to find a contractor will give you peace of mind that you're in good hands and will get your job done professionally and efficiently.

There are quite a few companies to help connect you with contractors, so we have provided important information for you to consider when deciding who to go through:

  • Search functionality. How easy is it to browse all the potential candidates for hire? You will want a lot to choose from and easily be able to access all relevant information about them. How easy is it to message a contractor and get an appointment scheduled?
  • Cost. Is there a fee associated with using the database to search for contractors? How much does it cost to get a bid for your project? Do contractors pay to put their name and information on the site and allow you to access it for free?
  • Reputation. Have contractors on the site fulfilled the jobs they were paid for? Does the site require thorough background checks of the contractors they promote on their website? What is their rating from the Better Business Bureau?

Top Consumer Reviews has reviewed and ranked the best sites to find contractors for hire. We hope this information helps you find the right person to take care of your home projects!

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