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ServiceLive Review

Friday, December 9th

2022 Contractor Service Reviews

ServiceLive Review 2 Star Rating


2 Star Rating
  • Free for customers to connect with contractors
  • A+ rating from the Better Business Bureau
  • Over 35,000 approved contractors
  • Don't pay until the job is done

ServiceLive's motto is, "The official provider of done." We like that. They aim to be people's go-to source for getting home projects done right the first time around. By connecting homeowners with local, pre-screened, and pre-qualified pros, they help them accomplish whatever project they need assistance with while staying on budget.

4-step Process

Like many other contracting services, there are only a few simple steps to understand how the process works when using ServiceLive. First, you'll search for a service among these categories:

  • Plumbing
  • Handyman
  • Electrical
  • HVAC
  • Smart Home
  • Appliance Repair
  • Cleaning
  • Garage Door

From there you're shown nearby pros with exact pricing. Interestingly, you don't receive quotes from ServiceLive. The third step is to book the pro you want and even be able to track them when they're on their way. Lastly, you don't pay until the job is done.

Best Contractor Services

Faulty Search Results

Although the process for booking a pro is easy, that doesn't mean that it's reliable. For example, we tried to book a cleaning crew for one room in our home and put in the necessary information for the request. In the end, there was only one service pro available in our area and they were a garage door company. The recommendation we were given had nothing to do with the project we needed a contractor for, which is disappointing.

Big Talkers, Poor Delivery

According to ServiceLive, they have over 35,000 approved pros who are readily available to help customers. They also say they average a 4.6 out of 5-star rating, which is impressive. Unfortunately, there aren't any reviews posted on their website for us to verify this. The few reviews available online are mostly 1 out of 5 stars, which is disappointing. People complain about having to reschedule repairs multiple times, getting stuck on call lists, and paying for services they don't end up receiving. This doesn't reflect the way ServiceLive talks about themselves.

Happiness Guarantee

If you aren't 100% happy with the results from the contractor you hire, ServiceLive (supposedly) has your back. They cover all jobs up to $1,000 in case any damage occurs or something needs to be touched up or fixed again. As long as you submit a request within 30 days from having a project worked on by a ServiceLive pro, you'll be on your way to qualifying for the guarantee if needed.

Not Thrilled

If we had to use one word to describe ServiceLive, it would be "average". Their website is professional, their services initially seemed promising, but we aren't blown away or impressed with ratings from customers or results when we are requesting services. The list of service pros doesn't seem to be as extensive as they claim, which seemed obvious once we realized that they couldn't match us with contractors to complete the job we requested. Overall, we recommend using a contracting site that has a longer list of professionals available for hire.

Where Can You Find the Best Contractors?

Unless you are knowledgeable about fixing any and all things in a home and have endless time on your hands, you'll likely need to hire a contractor at some point in your life. If you need your plumbing fixed, a fence put in, cement poured, or you get an itch to remodel your home, you will need help from a professional.

Contractors are great resources because they usually work independently and can get the job done quickly and more affordably than you'd find at a large-scale company. Contractors use their own equipment, make their own schedule, and set their own pricing to stay competitive with other businesses. Rather than working through a third party who puts you on a long waiting list and doesn't let you talk directly to their workers, hiring a contractor allows you to work one-on-one with the professional to get the job done efficiently.

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Contractor Service FAQ

A contractor is someone who runs their own business and sells their services to others. They are often highly-trained people who have worked for big companies in the past, but decided to break off and make their own schedule. Contractors communicate directly with clients to arrange agreed upon pricing, project details, and a timeframe for getting the job done.
You can hire a contractor to help with almost anything you can think of when it comes to fixing or remodeling a home or office. Some areas of expertise might include repairing home appliances, painting, building a deck, carpentry, laying a foundation, yard maintenance, tiling, installing windows, and much more. Anything that is needed for home maintenance and requires specific knowledge can be taken care of by a contractor.
The real question is where are you going to hire a contractor if it isn't online? If you want to get in touch with someone who might give you a better deal than a big company, the best way is to use a service that has a big list of available professionals. This way you can read reviews from other customers, see their pricing, get familiar with their background, and ensure they pass a background check before deciding if you want to hire them or not.
Depending on the service you use, you'll either be matched with the best candidate for the job you are requesting or be given a list of people you can contact. Regardless of how the process works, you always have the final say in who you hire. If you're automatically matched with someone and you don't feel like they're a good fit, you can reject the match and be paired with a different contractor. In addition, you can always request the service pro you want if there is someone you've liked working with before!
Yes! Since you're hiring someone who is an expert in their field of work, they have all of the essential tools to complete the project. The only exception would be if you're wanting tile installed or a new window or door, you'll need to buy those beforehand. You're purchasing a service from the service pro, not a product.
Most sites that connect individuals with contractors are completely free! The platforms make money by charging service professionals a fee for leads they receive in exchange for letting them be part of their network. The only thing you'll need to worry about paying for is the actual cost of services once you've found someone to come do a job for you.
You can usually have a contractor to your home in just a few days after booking them. Most of the time you can view a calendar of available dates and times from the site you use. You'll select the hours you want someone to come work to make sure that you're home when they arrive! This also helps the system narrow down the available professionals in your area.
As long as you use a highly-rated company that matches you with your contractor, you shouldn't have to worry about whether or not you're getting a good service pro. Most of the time, contractors are vetted with background checks, license verifications, and the standing of their company before being available to work in someone's home. As long as you do your own research about the company you're using and their processes before hiring someone from their site, you don't need to worry!
Compare the Best Reviews

Continued from above...

When you encounter a hiccup with something in your home like a broken shower, a problem with the water heater, or an issue with your refrigerator, you will need urgent help getting it fixed. Finding contractors online lets you know who is available close by to come out right away, compare pricing, verify business licenses, and decide for yourself who you trust to come into your home.

Before choosing a site to find a contractor, we recommend you keep the following criteria in mind:

  • Price. Will you need to pay a fee to access contact information for contractors? Or does the contractor pay to be found? Is it free to get a bid for your project?
  • Database. Ideally you want a lot of contractors to choose from when you're searching for someone to do your home project. How many people are there to choose from and how active are they in checking messages from clients?
  • Reputation. Have clients been happy with work performed by contractors on the site? Is everyone legally qualified to perform the services they are offering? What does the Better Business Bureau rate the company?

To help you identify the best sites to find contractors for hire, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the right person to perform whatever job is needed for your home project.

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