Tuesday, April 22nd
2025 Cookie Reviews
Mrs. Fields Cookies
- Prices range from $2.99 for an in-store pickup single cookie to $199.99 for a tower of cookies shipped nationwide
- Offers 5 cookie flavors online
- Shipping fees range from $6.99 to $59.99
- Can order specific items online and pickup in local store
- Unique gift-giving options
- In business since 1977
The creator of the original mall cookie store, Debbi Fields began her cookie empire in 1977 with her first store in Palo Alto, California. With the rise of shopping malls in the 1980s, Mrs. Fields became the go-to shopping treat across the country. More than four decades later, their cookies are sold on their website, via catalog, over the phone, and in storefronts. In addition to cookies, the brand also sells brownies, cakes, berries and other tasty treats. It operates 250 franchised stores throughout the world and is based out of Salt Lake City, Utah.
Classic cookie varieties
Mrs. Fields offers baked goodies for all who have a sweet tooth. The cookie flavors are the traditional tried-and-true favorites the bakery has become famous for. In the two-dozen cookie tin, for example, you would receive five semi-sweet chocolate chip cookies, five cinnamon sugar, five triple chocolate, five white chocolate macadamia nut, and four oatmeal raisin walnut. From cookie cakes to sampler crates, there is something for all appetites and budgets. If you are looking to satisfy your sweet tooth, the signature cookie sampler tin at $11.99 provides six of the famous Nibbler bite-size cookies in semi-sweet chocolate and triple chocolate, plus one regular-size frosted round cookie. If you know chocolate chip is your favorite, a box of 12 is $24.99.
Cookie tins and holiday specials
Tins are available in single flavor or variety, nut-free or with nuts. Two dozen of the signature flavors in regular sized cookies are sold in a tin for $49.99. This features fan favorites semi-sweet chocolate, cinnamon sugar, white chocolate macadamia, oatmeal raisin, and triple chocolate. Holiday specials offer a mix of cookies and brownies. The Heart's Content Tin for Valentine's Day packs in 24 Nibblers in four flavors (semi-sweet, triple chocolate, cinnamon sugar, and white chocolate macadamia), a dozen brownies bites in two flavors (double fudge and butterscotch), and two frosted heart cookies for $49.99. Sampler baskets, crates, and cookie towers offer more options for prices ranging from $49.99 up to $199.99. You can order a tub of 126 Nibbler cookies for $99.99 or 12” cookie cake for $44.99.
Other sweet treats offered for gift giving
Cookies come in a tin or other container, and can be ordered individually wrapped for easy distribution. In addition to cookies and cookie cakes, on the Mrs. Fields website they sell decorated Rice Krispie treats, fruit and nut gift packs, brownie bites, deluxe chocolate-covered strawberries, coffee cakes, and belgian chocolate-covered pretzels. Everything is geared toward gift-giving, packaged in tins and boxes with the appropriate message, from Thank You and Happy Birthday to Get Well and Thinking of You. Holidays are also featured by season.
Craving a cookie cake?
Want more cookie and buttercream frosting too? For a special occasion or any reason, send a cookie cake. Available in 9” heart-shaped starting at $32.99, you can customize your frosting message up to 25 characters and choose your colors as well. Cookie cakes are semi-sweet chocolate chip without nuts. Packaged in protective sealed film, a 12” round cookie cake ranges from $44.99 to $49.99 and serves 12.
Dietary restriction notes
At Mrs. Fields, there are no cookie options offered for those with dietary restrictions, but, on the website, some items carry the kosher certified symbol. Be aware that there are nut oils used and peanut butter is one of their flavors. Nutritional information is available on their website.
Deals and discounts
On the site you will find Deal of the Day, which can offer significant savings if that's the item you want. For example, on the day we looked, it was a Thank You cookie tin of 48 Nibblers cookies for $19.24, marked down from $34.99. You can shop by occasion or by treat type, and the website also breaks down options by price range if you want to stay within your budget. On the website you can receive a coupon for 20% off if you sign up for Mrs. Fields' email and text message list. This cannot be applied to the Deal of the Day.
Shipping varies
Shipping costs will vary based on the size of the order and the speed of delivery desired. The Deal of the Day item we mentioned cost $19.24 and shipping ranged from $9.99 to $24.99. Add on the cookie tub and the cost jumps up to as much as $39.99 for next day delivery while the cookie tower shipping was $59.99.
Local pickup option for variety without shipping
If you need the cookies today or desire more variety, you can look for your closest location and order online from a local store for pickup. You can choose from the freshly-made cookies in four categories: classic, Nibblers (smaller cookies), mega cookies (three times the size of the original), and frosted cookies. Flavor varieties include sugar butter, white chocolate macadamia, milk chocolate chip, peanut butter, and sea salt caramel. Online ordering prices range from one classic cookie at $2.99, or a brownie for $4.29 each, to a dozen Nibblers (you choose the flavors) for $11.99. Mega cookies, cookie sandwiches and cookie slices are $5.99. The customizable cookie cakes of all sizes are available to order with your customization. When placing an online order for in-store pickup, you can specify the current day or choose a future day and time. There is no online ordering fee displayed, so this is a great option if you want to make sure your sweet tooth is satisfied upon arrival. Please note, these prices were for a local store we checked out in the Chicago metro area; your store's prices may vary.
Unhappy reviewers
Mrs. Fields is not accredited by the Better Business Bureau, and complaints on the BBB site focus on customer service and shipping issues. It has an "F” rating from the BBB. Trustpilot reviews are limited to just 8 and have many unhappy people, mostly due to shipping and customer service issues over the holidays. Quality feedback is mixed: one online reviewer said the cookies tasted as good as he remembered from his youth in Chicago where he frequented the stores, so he now has them shipped to his home in another state. (Oddly, others complain the recipe has changed and is no longer to their liking.) Regarding returns, the website states that due to the perishable nature of the items sold, returns are not accepted once shipped. Their satisfaction policy listed in the frequently asked questions on their website says they will replace damaged items or packaging if reported as directed.
Skip the shipping and go local
Although Mrs. Fields is a well-known name in the cookie biz, it doesn't rank as our favorite option. The company has gotten its fair share of complaints lately, and shipping fees can get spendy. If you're absolutely set on getting your cookies from Mrs. Fields, we'd recommend placing your order online for in-store pickup near you. Mrs. Fields earns a "just average" rating from us.
More Cookie Reviews
Where Can You Find the Best Cookies Online?
When you think of what goes into a cookie, often the ingredients are nothing special on their own. Flour, sugar, butter, eggs, baking soda or powder, salt, and vanilla extract provide the basic building blocks for a cookie. There's something special that occurs when these essential components are mixed together and baked into a small treat. It makes us want to declare, as the Sesame Street character Cookie Monster often did, "Me want cookie!”
Ordering cookies online is a great idea because it's easy, convenient, and offers lots of choices. You can find all kinds of cookies that might not be available near you, and it's simple to compare prices and read reviews before buying. You don't have to leave your home, so you save time and effort. Plus, many websites deliver the cookies straight to your door, and some even let you customize your order to make the perfect cookie for you or as a gift to someone you care about.
Cookie FAQ
Continued from above...
Perfect for a sweet snack or an elaborate dessert, cookies can be simple or elaborate to meet your desired taste, texture, and even purpose. Cookies can even be made into cakes for celebrations, combined with ice cream for a creative dessert sandwich, and even become a vessel for a drink (think cookie shots). These sweet treats typically can reside in a jar on your kitchen counter, ready for you to indulge as the fancy strikes.
Cookies can trace their origin back to 7th Century AD Persia. Now modern-day Iran, this area was the one of the first known to cultivate sugar, thus providing an essential part of the sweet treat. Evolving over the centuries from something simple made from grains, water, and dates for the Egyptians to sustain their journey in the afterlife, to the gourmet goods now sold in the fancy bakeries of big cities, everyone loves cookies.
When looking for a gift or party treat, look no further than the cookie. It does not require serving utensils and is enjoyed by people of all ages. There are countless types of cookie combinations and traditions throughout all cultures. Each country has its favored variations of these baked goods, and then other bakers take those and make their own versions. There is literally a cookie to satisfy everyone's taste buds.
While dietary restrictions can keep some people from readily indulging, advances in baking techniques have allowed those with allergies to enjoy these hand-held desserts in more ways than ever. Gluten-free, dairy-free, vegan, kosher, nut-free, sugar-free--the accommodations are in place to make cookies available to anyone with a sweet tooth if you know where to look.
So where can you get the best cookies online? There are several factors to consider to ensure you get the best cookies for your money with the smoothest shopping experience possible:
- Overall selection. There are countless cookie varieties which can be baked, so it's important to look for the flavor combination to suit your mood.
- Taste and quality. You want to get the best cookie, whether it's the humble chocolate chip or a more creative combination of unique ingredients to tantalize your taste buds. It's also imperative that the cookies be soft when you expect soft, or crispy when that's the texture you're expecting.
- Gift-giving options. Since you know your recipient loves cookies, it's important to find the perfect package to convey your heartfelt message. Look for the best presentation or decoration which meets your standards.
- Customization options. While you can't necessarily tell the bakers what to put in the cookies, you might want to be able to have them decorated a particular way or combine varieties to make a perfect assortment for your intended recipient.
- Name recognition and reputation. Some names immediately jump to mind when you think of cookies, while others are new on the scene. Consider reviews and reputation when weighing your options.
- Dietary concerns. While the options are expanding for those who have allergies, not all bakeries are equipped to safely produce cookies to meet those needs. Read the information to make sure your cookies not only taste good and arrive on time but also keep your belly happy.
There are dozens of great options available for ordering cookies online, so the dessert-loving experts at Top Consumer Reviews have narrowed down, reviewed, and ranked some of today's most popular cookie bakeries. Make the decision easier by using our helpful reviews to make the right choice to satisfy your sweet tooth or fulfill your cookie-gifting occasion.
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