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Cookies By Design Review

Monday, February 10th

2025 Cupcake Delivery Reviews

Cookies By Design Review 1 Star Rating

Cookies By Design

1 Star Rating
  • All packages priced at $44.99
  • 7 multi-packs and single cupcakes to choose from
  • 6 flavors
  • Full-size cupcakes
  • 12pc packs
  • 100% satisfaction guarantee

Cookies By Design was founded by Gwen Willhite as a site to provide memorable sweet treats as gifts for loved ones. Created for cookies in the beginning, Cookies By Design now offers a range of sweet treats including cookies, cookie cakes, cookie arrangements, and cupcakes. The company was founded in 1983 and has now been in business for over 30 years. You can find some of Gwen's retail locations (under the name Cookie Bouquet) in Texas.

Hard to find cupcakes on this cookie store

Finding cupcakes on Cookies By Design takes a lot of work. At first glance, it appears that the only thing Cookies By Design sells is cookie-related treats and gifts. If you try to find cupcakes through the navigation buttons, you may end up never finding the cupcakes. The fastest way to get what you want is to type "cupcake” in the search bar, and you'll find all the results. The listings show the name, flavor, and price of each cupcake. On the listing pages themselves, the details for individual cupcakes are pretty minimal. You'll get a brief description of the flavor and see that all cupcakes are sold by the dozen.

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6 flavors to pick from

The flavor options are fairly limited at Cookies By Design. There are 6 total flavors but that's pretty much all. At Cookies By Design, these limited flavors are basic (without any standout mixes) with options like:

  • Birthday Sprinkles
  • Vanilla Cloud
  • Triple Chocolate
  • Lemon Dream
  • Red Velvet Rush
  • Cookies and Cream

If you're looking for unique flavors or those that you've never tried before, you may be disappointed by the cupcake selection at Cookies By Design.

All packages priced at $44.99

All of the cupcake packages at Cookies By Design are the same price. You'll get 12 cupcakes for the cost of $44.99. You can choose either 12 of the same flavor or an assortment of all six flavors (2 cupcakes with each flavor). This makes it simple to grab, but the limited options mean you won't find any specialized cupcakes for your dietary needs - even for an upcharge.

Shipping around $17.50 per order

There is one snag to the shipping. Cookies By Design does not ship everywhere. While we were clear in our area, all of the cupcakes required you to put in your zip code before you could add them to your shopping cart. There's no way to know if your area is served until you check. If you can get the cupcakes delivered in your area, you'll be asked to select a preferred delivery date (from any time between 2 days ahead to weeks in advance). The cost was $17.50 in our area on any delivery date we chose.

100% satisfaction guarantee

On the bright side, Cookies By Design offers a 100% satisfaction guarantee. If you aren't satisfied with the quality, freshness, or presentation of a treat you bought from Cookies By Design, the company promises to make it right. You just need to call or email the customer service team to get the process started. While there is no specific mention of what will be offered, the guarantee is listed under the "refund policy” section of Cookies By Design's terms.

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Reviews show terrible quality control

Regrettably, Cookies By Design has a poor reputation on Trustpilot and an abysmal "F” rating from the Better Business Bureau. On Trustpilot, the bakery has just 1 total review with a 1-star rating. The complaint focuses on a cookie arrangement but shows some startlingly bad quality control issues at Cookies By Design including missing cookies, the wrong items sent in the basket, issues with broken cookies, and mishandling of the package during transit. The reviews on the BBB show similar issues with missed delivery dates and issues with missing packages.

Not worth the hassle and quality issues

Considering the issues with quality control and minimal customer reviews online, we don't feel comfortable recommending Cookies By Design for its cupcakes. There really aren't any pros for this site other than the fair prices. The cupcakes are basic and you don't have many flavors to choose from. Plus, with an "F” rating from the BBB, you can definitely find better quality and customer service elsewhere. For this reason, Cookies By Design earns one of our lowest ratings for their cupcakes in our review.

Where is the Best Place to Order Cupcakes Online?

Whether you're thinking of throwing a birthday bash, looking for a way to make your wedding more unique, or looking for a sweet treat to satisfy you any time of the year, cupcakes are a great way to go. Cupcakes are the best of both worlds: all the care and love and sweetness of cake but in a personal-size commitment.

If you're looking for something that stands out from the pack (not your average grocery store cupcakes or something you have to make from a mix), your options used to be limited to local bakeries you could find in your area. Today, however, many modern bakeries offer delivery services online, so you can get cupcakes shipped from anywhere in the world right to your door.

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Cupcake Delivery FAQ

Cupcake delivery services allow you to order freshly baked treats and have them shipped to your home (or someone else's). You start by selecting your cupcakes and your delivery preferences (whether you want to ship now or schedule ahead). After that cupcakes are baked fresh just for your order, packed carefully in either a refrigerated or frozen package, and sent on their way.
Yes! Most bakeries package their cupcakes in airtight containers to keep the cupcakes fresh during transit. They'll also include cooling packs or flash freeze cupcakes if transit is going to take more than a day. Make sure you follow any included storage instructions to keep your cupcakes fresh after delivery.
Pricing varies depending on the bakery and the type of cupcakes you order, but you can typically expect to pay between $45 to $100+ for a dozen cupcakes (after shipping and tax). Custom designs or gourmet flavors may cost a bit more, and so might dietary alternatives like gluten-free or vegan cupcakes. Always check for promotions or deals, since some bakeries offer discounts for first-time customers or large orders.
If you can imagine it, someone probably bakes it. Depending on the bakery you choose, you'll find a variety of flavors from classic vanilla and chocolate to fun flavors like whiskey. Some bakeries also offer themed cupcakes for holidays or special occasions. Ordering online can increase your access to flavors you may not have found otherwise.
It depends on the service, but many bakeries will only ship on 2-day shipping timeframes. So, you want to plan at least 48 hours in advance. Some services will allow you to select a date up to 60 days ahead of time, so if you have a birthday or holiday coming up that needs a batch of cupcakes, you can get that locked in.
Most services send your cupcakes in secure boxes designed to keep them upright and protected during shipping. There are some unique approaches, like jarred cupcakes, that package the cupcakes individually. The goal is to ensure maximum freshness and zero damage to that beautiful buttercream on top.
The best cupcake delivery services have policies to address damaged deliveries. If your cupcakes arrive squished or the frosting has been knocked off, contact customer service right away with photos of the damage. Most companies will replace your order or provide a refund to make things right.
For sure! Sending cupcakes as a gift is a sweet and thoughtful idea. Most services make it simple to send cupcakes to a loved one, and many include things like personalized notes or gift wrapping to make the experience extra special. Some sites even offer gifting extras like a teddy bear plushie to send with your gift order.
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Continued from above...

The cupcake got its start in 1796 when Amelia Simmons put a "cake to bake in cups” in her cookbook, and according to research, cupcakes are among the top two favorite treats in the US (tied with cake). Unsurprisingly, Valentine's Day is one of the top holidays where cupcakes are a fan-favorite treat to give to your special someone. With the rise of options for dietary restrictions too (like a new trend of gluten-free cupcakes), cupcakes are still one of the most popular sweets to date.

Shipping cupcakes may sound difficult - trust us, we know the struggle of just trying to get cupcakes home from the grocery store without ruining the frosting - but these bakeries have it down to a science. Most bakeries that send cupcakes have special packaging, tried-and-true shipping methods, and expedited shipping times so that the cupcakes you order online are exactly what you see when they get to your door.

And there are tons of flavors to choose from. Whether you want a chocolate cupcake that beats your home-made box mix, a professionally made carrot cupcake with cream cheese frosting, or unique flavors like tiramisu or funfetti, these bakeries offer a smorgasbord of flavors and designs to choose from. So, if you want to try every flavor out there, or hunt down a family favorite, choosing a bakery that offers delivery services is one of the best ways to expand your cupcake palate.

If you're ready to turn your home into a sweet-lover's dream, but don't know which bakery to choose, we've got you covered. Here are some factors that can help you get the best cupcakes online:

  • Cost. Cupcakes are a fun treat, but make sure you get your money's worth. Check if your chosen bakery offers bundles or deals to get as many cupcakes as you want without breaking the bank. Whether you want one, a half dozen, or enough cupcakes to feed your wedding guests, make sure the cost matches the quality of the cake (and decorations). You'll also want to check on shipping to make sure you know your costs all the way to your door.
  • Variety. There are so many cupcakes out there that you'll want to try them all. Make sure you pick a bakery that has a solid variety so that whether you're shopping for a longtime favorite or a cupcake you've never tried before, you can get everything all in one place.
  • Dietary restrictions. If you're on a special diet, don't worry. Gluten-free cupcakes are all the rage. Style and flavor options depend on where you buy, so if you're looking for cupcakes that support your diet, double-check the menu for cupcakes that fit the bill.
  • Reputation. Always remember to check out your chosen bakery with trusted third-party review sites like Trustpilot or the Better Business Bureau. Other cupcake fans who left reviews can help you decide if a site is worth your time and money. Make sure you read up on where you can find the top-quality treats.

To help you find the best service to satisfy your cupcake cravings, Top Consumer Reviews has researched and ranked the top cupcake delivery services out there today. So, what are you waiting for? From classic favorites to creative creamy frosting, you're sure to discover your next cupcake delight. Bon appetit!

Compare Cupcake Delivery

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  • Wicked Good Cupcakes
  • Maggie & Molly's Bakery
  • The Cupcake Collection
  • Bake Me a Wish!
  • Baked Cravings
  • Harry & David
  • Baked by Melissa
  • Magnolia Bakery
  • Williams Sonoma
  • Cookies By Design
Wicked Good Cupcakes vs Maggie & Molly's Bakery Wicked Good Cupcakes vs The Cupcake Collection Wicked Good Cupcakes vs Bake Me a Wish! Wicked Good Cupcakes vs Baked Cravings Wicked Good Cupcakes vs Harry & David Wicked Good Cupcakes vs Baked by Melissa Wicked Good Cupcakes vs Magnolia Bakery Wicked Good Cupcakes vs Williams Sonoma Wicked Good Cupcakes vs Cookies By Design Maggie & Molly's Bakery vs The Cupcake Collection Maggie & Molly's Bakery vs Bake Me a Wish! Maggie & Molly's Bakery vs Baked Cravings Maggie & Molly's Bakery vs Harry & David Maggie & Molly's Bakery vs Baked by Melissa Maggie & Molly's Bakery vs Magnolia Bakery Maggie & Molly's Bakery vs Williams Sonoma Maggie & Molly's Bakery vs Cookies By Design The Cupcake Collection vs Bake Me a Wish! The Cupcake Collection vs Baked Cravings The Cupcake Collection vs Harry & David The Cupcake Collection vs Baked by Melissa The Cupcake Collection vs Magnolia Bakery The Cupcake Collection vs Williams Sonoma The Cupcake Collection vs Cookies By Design Bake Me a Wish! vs Baked Cravings Bake Me a Wish! vs Harry & David Bake Me a Wish! vs Baked by Melissa Bake Me a Wish! vs Magnolia Bakery Bake Me a Wish! vs Williams Sonoma Bake Me a Wish! vs Cookies By Design Baked Cravings vs Harry & David Baked Cravings vs Baked by Melissa Baked Cravings vs Magnolia Bakery Baked Cravings vs Williams Sonoma Baked Cravings vs Cookies By Design Harry & David vs Baked by Melissa Harry & David vs Magnolia Bakery Harry & David vs Williams Sonoma Harry & David vs Cookies By Design Baked by Melissa vs Magnolia Bakery Baked by Melissa vs Williams Sonoma Baked by Melissa vs Cookies By Design Magnolia Bakery vs Williams Sonoma Magnolia Bakery vs Cookies By Design Williams Sonoma vs Cookies By Design
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