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Data recovery sounds like a techie IT concern that most people (hopefully) never have to worry about. Since it's not part of daily computer ownership, data recovery often slips our minds until it's too late. But if you suffer a hardware crash or data access failure, you'll realize in an instant just how important it is.
Picture this: you're diligently working on a crucial document, and in a moment of distraction, your toddler spills juice all over it. Suddenly your computer refuses to power up. It's only after a catastrophe like this that you realize that not picking out backup services or data recovery software was a horrifying mistake.
Friday, February 14th
Since its establishment in 1985, Ontrack has supported an extensive array of data recovery tasks, totaling hundreds of thousands of recoveries across Windows, Mac, and iOS (mobile) operating systems. From hard drives, servers, RAID, and tape to email, SSD/flash, and mobile devices, Ontrack is proficient in recovering a massive number of file types, including photos, audio, video, and more. Ontrack also offers recovery tools for specialty software such as databases, email systems, and intranets, along with data destruction services designed to meet regulatory and data privacy requirements.
Tools for Mac, Windows, and mobile
The Ontrack EasyRecovery suite comprises four distinct tools to address various data recovery needs:
You can also access recovery features such as the Ontrack EasyRecovery Photo, compatible with both Mac and Windows, as well as EasyRecovery for iPhone issues related to lost or deleted data from iTunes and iCloud backups.
Tons of different recovery options
Ontrack's tools and features cater to both individuals and enterprise-level clients. However, pricing is somewhat complex. For example, in the Windows section of the online store, Ontrack has 9 software options, 8 different options for MacOS, and three additional purchasable software versions that include email recovery, document recovery, and full recovery. Be aware that all of the software versions from Ontrack are a 1-year license. There are no lifetime licenses with this service.
Basic packages (average customers):
There are 6 options for Windows and 5 options for Mac that appear to be user-friendly for the average customer. These include:
IT-savvy packages:
The rest of the packages offered by Ontrack are designed for IT professionals or extremely tech-savvy customers who are used to dealing with recovery on their own. For the pro-level software, you can expect to find:
Extra packages for pros
If you want even more than that, Ontrack offers three more expensive options. You can buy Ontrack PowerControls for Exchange for $599 (one-year subscription). This allows you to "forensically” dig into email exchanges allowing for search, repair, and restoration of email data. Another extra is Ontrack PowerControls for SharePoint 1.0. This costs $999 and is similar to the email service, but it allows you to restore documents, lists, folders, and more as related to SharePoint sites. Finally, the last extra is the Ontrack PowerControls SQL Granular Restore. This costs $999 for a one-year license and offers restoration for tables from SQL BAK files, offline MDF, LDF, and NDF files. For the most part, if you're a general customer without any ties to IT, you won't need these extras. They are mostly useful for businesses.
Not much in the way of guarantees
We had to dig deep into Ontrack's license agreement to find any mention of a refund policy. According to the terms and conditions, Ontrack will issue refunds, but the time frame for requesting a refund isn't listed. It does say that Ontrack is allowed to make a reasonable deduction to your refund to reflect the amount of time that you used the software before asking for a refund. It may be worth your time to reach out to Ontrack's customer service before making a full purchase, just to be clear on these policies for yourself.
A fan favorite
Customer reviews of Ontrack's data recovery solutions are overwhelmingly positive, emphasizing the speed and user-friendly interface of the software. The company holds a commendable "A+" rating and accreditation from the Better Business Bureau, further solidifying its reputation as a trustworthy and effective data recovery service. From third-party review sites, Ontrack holds an average rating of 4.5 out of 5 stars. Customers highly praise the customer service team for walking them through the process of recovery. These compliments come from a variety of device owners, showing that Ontrack is effective for Windows, Mac, and iPhone users who need the service.
Top pick for reliability and usability
Ontrack stands out as a reliable data recovery solution, offering packages for both average home users and IT professionals. With its comprehensive suite of tools, positive customer reviews, and industry recognition, Ontrack stands out from the pack. While we'd love to see a more robust return policy, it seems like most customers never need to worry about it. They love the service and have zero problems with their data recovery. For these reasons, Ontrack earns our highest recommendation among data recovery software platforms.
Salvage Data is a standout option in our review as it provides complimentary, fully-featured data recovery software designed for Windows, Mac, and Linux users. The catch? This is a do-it-yourself data recovery process.
Do It Yourself, but it's free
At no cost, Salvage Data is an economical choice for those willing to attempt retrieving their data from computer systems and portable storage media on their own. Salvage Data proudly holds ISO 9001 certification, showing that the software follows rigorous industry standards in data recovery technologies and procedures. Salvage Data's ISO certification also establishes them as a trusted partner certified by major data storage manufacturers.
Tools used
The software features of Salvage Data include data recovery, drive imaging, drive cloning, complete drive wiping/deletion, and support for various technologies and operating systems. The supported technologies range from MacBook/iMac, HDD (Hard Disk Drive), SSD (Solid State Drive), PC/laptop to External Disk, Video Player, CF/XD/MMC/RAIDCF/SD card, Zip Drive, Pen Drive, USB Drive, Micro Card, iPod, MP3, MP4, Digital Camera, and Music Player. The supported operating systems span MacOS 10.6 up to MacOS 12 Monterey and Windows Server 2003-Windows 10, covering an array of file systems such as APFS, HFS+, HFS X, FAT (FAT12, FAT16, FAT32), exFAT, NTFS, NTFS5, ext2/ext3, ReFS, and CPU.
Free or paid service
While you can use the software completely free, Salvage Data also has packages to help you if you don't want to be stuck doing the work on your own (or if you don't feel comfortable doing so). Salvage impresses with its competitive pricing and high-quality service offerings. On top of the ability to choose do-it-yourself data recovery, if you want, you can also utilize the assistance of highly qualified technicians, ranging in price from $300 to $1900 depending on the case. This is notably more expensive than many other options on the market; however, it is a one-time payment, and the Salvage Data pros will handle the entire process for you.
Basic package: free download
The process for DIY data recovery is straightforward - you can download and install the software, and then follow the step-by-step recovery instructions it provides. In case of difficulties, individuals can either open a case on the website or call the toll-free phone number for immediate assistance. While the free process is guided step-by-step, it still may be hard to get through if you're not well-versed in tech. However, since it's free, it's definitely worth a shot before going for a paid service.
Top tier package: individualized service
For more complex data recovery projects requiring a professional touch, Salvage Data offers a full-service option. To get a quote on how much this will cost in your case, you'll need to either call or submit a form to get a quote. Salvage Data will contact you and give you the details. At this time, you can decide if you want to pay their price and then drop off or send your hard drive, SSD drive, USB stick, or other storage device to one of Salvage Data's nationwide locations.
14-day refund policy
The refund policy at Salvage Data is a shorter window than most competitors in the industry, but it's not the worst option out there. Customers have 14 days to request assistance or a refund if necessary. However, if you let 14 days pass without officially reporting your concerns, Salvage Data will not offer extra repairs or refunds. Your recovery becomes your responsibility after 14 days, so just be mindful of that deadline if you start to have issues with your recovery process or results.
Solid reputation across the board
The majority of reviews for Salvage Data are positive, with an "A-" rating from the Better Business Bureau, accompanied by only a handful of complaints during the last three years leading up to this evaluation. According to the BBB, Salvage Data also has an impressive 4.5 out of 5 stars in reviews. While some negative reviews on sites like Trustpilot show concern from customers with undisclosed return shipping fees for non-recoverable storage, Salvage Data transparently addresses these aspects on their website in the pricing and process section. Overall, the general consensus is that the service (even the free option) is user-friendly and worth your time for your data recovery.
Best free DIY recovery
Salvage Data stands out as an excellent option for data recovery, providing both a user-friendly do-it-yourself version and the expertise of trusted professionals. While the pro-level prices are higher than average, we recommend Salvage Data for its clarity in presenting its terms of service and its commitment to providing hands-on professional attention when necessary. On top of that, the company has a solid reputation for delivering what it promises. If you're looking for a solid DIY choice that doesn't cost anything, definitely check out Salvage Data before you head anywhere else. You might just be able to get all your data back without shelling out for the pros.
Stellar is a platform that offers services for everyone from individual home computing enthusiasts to large businesses. Based in India and holding ISO certification, Stellar handles data recovery projects globally.
Very modern
Compared to some of the other software options on our list, Stellar has the benefit of feeling extremely modern. The site features a colorful interface that is easy to navigate and find what you need in a flash. The best part? Both the Mac and Windows software offer free versions, making a stressful situation a bit more affordable.
Tools used
Stellar's software extends support to Windows, Mac, and iPhone users. Its recovery tools include software for the recovery of data, videos, photos, and emails for individuals. On the business front, there's a strong emphasis on repairing email inbox files, converting between different formats, and restoring various types of corrupted or deleted office documents.
Free trial to start with
If you're looking to restore or recover data on an individual basis, you can get started by trying out the free versions offered by Stellar. You can choose a free download whether you have a Windows or Mac device (though there is no free option for iPhone). The free version includes:
If those features aren't enough for your particular case, you can choose one of the more robust packages instead.
Basic packages (average customers): Standard, Professional or Premium
If you're looking for something more in-depth than the free version, you can choose from three higher-tier options at Stellar. Between Standard, Professional, or Premium, you get a range of features that are all usable on your own. Here's what you can expect:
IT-savvy options (for businesses): Toolkits
If you're looking for something deeper than the individual packages, you can opt for the Business version of Stellar: a 5-in-1 package for $699. The business version focuses on more things like email recovery, spreadsheet repair, and directory repairs that would be more useful to IT specialists serving a business. The 5-in-1 toolkit includes tools for repairing the SQL database(s), restoring databases from corrupt backup, password reset, log analysis, and interconversion of databases. If you're just looking for a license for the standard software that just offers upgraded services for businesses, the cost is $149 (Mac) - $199 (Windows) for a 1-year license. If you'd prefer a lifetime option, the cost is $399 for both Windows and Mac.
7-30 days to ask for a refund
According to Stellar's policies, you have 30 days from the date you purchased the software to request a refund for an annual subscription or license. If you're trying to cancel a monthly subscription, you'll only have 7 days for the same policy to apply. While the 30-day refund policy is standard in the industry, it is a little hard to tell what items are membership-based or full license until you get to the checkout, which is a little frustrating if you need to plan your refund window for any reason.
Mixed reputation between BBB and other review sites
Stellar's reputation has fallen significantly since the last time we reviewed them. The company used to hold a "B+” rating from the Better Business Bureau (BBB). However, as of 2024, Stellar had slipped to an "NR” rating. On the other hand, third-party sites outside of the BBB showed overwhelmingly positive feedback from customers. For example, from Trustpilot, there were well over 30,000 individual reviews. The average score for those reviews was 4.7 stars out of 5. In general, customers praised Stellar's customer service and many mentioned that support reps guided them through the entire process of data recovery through Stellar. Although there were also complaints about Stellar not honoring the 30-day refund policy, recent indications suggest that these issues have largely been resolved.
Cost-effective one-stop shop
While Stellar may not be the absolute best, especially considering the BBB's "not rated” listing, it certainly offers affordable data recovery software, including free options. With both 1-year plans and lifetime licenses, Stellar stands out as a one-stop shop for data recovery where you can truly tailor your experience depending on what you need from the software. Despite our reservations about their BBB reputation, Stellar remains a viable choice according to reviews on Trustpilot. For this reason, Stellar earns a solid rating overall. Keep it in mind if you find yourself in need of reliable data recovery services that won't break the bank.
EaseUS is a seasoned player in the data recovery industry. The company claims a customer base of 72 million and has amassed 20+ years of experience assisting individuals and businesses with data recovery.
Recovery and repair
EaseUS is compatible with a broad spectrum of operating systems, spanning Windows, Mac, iOS, and Android along with legacy systems like Windows XP and Windows Server 2003. A notable feature of EaseUS is its capability to recover and repair files, including photos, documents, music, and videos, even if they have been permanently deleted or the disk has undergone formatting.
Data transfer and recovery tools
EaseUS offers several tools that cover data recovery for customers. You can expect the following features when you use EaseUS:
In addition, you can expect recovery programs for Windows, MacOS, and mobile for Apple and Android. Further, EaseUS offers partition recovery and an AI tool for repairing photos and videos.
User-friendly free options
Getting started with EaseUS is simple. There are two different packages to choose from and one of them is completely free of charge. While the free version of its software is already functioning as a free trial of sorts, you can get a free trial for the Pro version as well. Everything is easy to find right on the front page, which is a bonus. The site is designed for anyone to access no matter what level of tech understanding you have.
Basic packages (average customers): Free and Pro
The EaseUS data recovery service comes in two distinct tiers, Free and Pro, which are both designed for average users. The Free version allows you to recover up to 2 GB of data, preview capabilities, and retrieval from various partitions. The Pro version, available for a free trial before you pay, has three different ways to buy depending on what you want out of the service. You can choose between two long-term payment plans, $69.95/month and $99.95/year, or if you'd rather pay one time, you can get a $149.95 lifetime license. The Pro version extends the offerings of the Free version to include unlimited data recovery and remote assistance from EaseUS' technical specialists.
IT-savvy software: Business/Technician version
If you need more recovery for, say, multiple PCs, you can opt for the technician version of EaseUS. This service has three price tiers that are a little different. The lowest-cost software download, priced at $299/year, includes protection for 10 PCs, and the mid-tier option priced at $399/year includes support for an unlimited number of PCs. Finally, for $799 you can get a lifetime license. This plan comes with expert support from EaseUS specialists, aiding your company's help desk technicians in conducting data recovery operations.
30-day money-back guarantee
EaseUS offers a 30-day money-back guarantee along with free technical support, including a detailed user guide, self-help articles, and videos on its website. If you encounter additional challenges or concerns after the 30-day refund period is over, you can easily get assistance via phone, email, or live chat. But, getting a refund from that point on may be difficult (or impossible depending on your case).
Solid reputation, but no presence on the BBB
Customer reviews for EaseUS present a mixed bag of sentiments. We struggled to find any concrete information about EaseUS on the Better Business Bureau. We checked both EaseUS and its parent company: CHENGDU YIWO Tech Development Co., Ltd. While the company is praised on third-party review sites like Trustpilot, where EaseUS has a 4.7-star rating on average, the lack of a BBB page is a little concerning.
Customer praise
In terms of the reviews, customers generally praise EaseUS's user-friendly interface, support, and time-saving aspects. However, almost all of the recent reviews included customers having a problem with the software and offering the company 5 stars for the resolution of that problem. But with over 80% of users awarding a 5-star rating among over 18,000 individual reviews, EaseUS has a solid reputation despite its missing BBB page.
Competitive with a lifetime license
Considering the ease of use and the complete package of tools for data recovery, EaseUS is a solid option. Thousands of reviews highlight EaseUS as a company that offers fantastic customer service. On the other hand, when we considered that many of the high-praise reviews revolved around customers having problems with the software in the first place, it was a little concerning, especially with no feedback from the BBB about EaseUS. However, in terms of pricing, the ability to buy a lifetime license is a huge bonus. With all these factors in mind, EaseUS earns a high rating in our review.
Disk Drill, renowned as one of the preferred data recovery solutions for MacOS, is now accessible for Windows users. Whether you opt for the free or premium version, Disk Drill is equipped with various features to retrieve data from a variety of storage devices like hard drives, SSDs, USB flash drives, memory cards, cameras, and smartphones. The website claims that Disk Drill can recover any lost data file type and handles nearly all imaginable data loss situations.
Full range of tools for recovery
Disk Drill provides you tools to identify internal devices and USB drives as well as connect disk images in various formats, such as IMG, ISO, and even VMDK disks from VMware virtual PCs. The Disk Drill software recognizes drives that may not mount otherwise, offering options for quick and deep scans, revealing lost partitions, and restoring protected data. The software is compatible with Windows and Mac systems and technology supported and manufactured by HP, Samsung, Seagate, Toshiba, WD, LaCie, Intel, and more. Disk Drill also claims to be able to retrieve data from digital cameras, iPhones, and Android phones.
Free trial up to 500 MB
Disk Drill offers you three versions of its software to choose from. The free version allows you to recover files up to 500 MB, but to access more recovery capabilities, you'll have to pay for an upgrade. Recovered data is securely stored in a Recovery Vault, and disks are backed up using "byte-to-byte" recovery technology. You have the flexibility to utilize all available recovery methods to suit your needs.
Basic package (average customers): PRO version
If you opt for the PRO version, you'll need to invest either $79.99 for a 1-year subscription or $98 for a lifetime subscription with continuous upgrades. These prices are effective for Windows and Mac. This package provides unlimited recovery for a single user, allowing activation on up to three devices. This version is perfect for at home computers if you're seeking robust data recovery capabilities. The PRO features encompass Quick & Deep Scan options, Smart FAT and NTFS algorithms, and a Lost Partition Search. The PRO version is compatible with all storage types and file systems.
IT-savvy package: Enterprise
If you want something more business-focused, you can select the Enterprise version of Disk Drill. With it, you can access all the features mentioned earlier, along with licenses for 10 users, unlimited activations, and priority support. This comprehensive package is designed for those who use IT for business purposes or for a business that wants extra protection for its data. The software is available for either $499 one-time or $598 if you want to add lifetime software upgrades to the package.
No refund policy
When we dug into the refund policy and guarantees at CleverFiles, we were severely disappointed in the details. According to CleverFiles, all purchases of Disk Drill PRO or Enterprise are final and non-refundable. The company encourages you to try the free version as a tester to decide whether or not you like the software and its results because if you buy Disk Drill, you're stuck with it no matter what.
Effective software according to reviews
Despite not offering any kind of refund policy, CleverFiles still has a solid reputation overall. While the Better Business Bureau awards CleverFiles a mid-tier "B” rating, reviews on the BBB show almost universal satisfaction. The BBB shows that CleverFiles has a 4.8-star average out of 5. A similar sentiment is reflected on other third-party websites. On Trustpilot, CleverFiles has an average rating of 4.4 stars out of 5. Customers agree that getting their data back through Disk Drill is a breeze and with most recent reviews being 5 stars, there's a lot to recommend CleverFiles in terms of effectiveness.
Doesn't prioritize customer satisfaction
At the end of the day, CleverFiles Disk Drill isn't a top contender. It has a mid-tier BBB rating of just "B” and while the tools are solid and prices fairly competitive, CleverFiles just doesn't support customers the way its competitors do. With no refund policy to speak of, CleverFiles falls further in the ratings than it would have otherwise. For this reason, CleverFiles earns a "just average” rating here, to balance out the decent reviews with the lackluster provisions for customer satisfaction.
Remo, also known as Remo Recover software, offers a data recovery solution that spans recovering and repairing files across MacOS, Windows, Android, and iOS operating systems. Its capabilities allow you to restore completely deleted files, partition recovery, recover photos, repair Outlook PST files, repair video files, and complete comprehensive data recovery from your hard drives. Remo simplifies the recovery process into four steps, facilitating the retrieval of files even after being deleted through methods like Shift+Delete. The best part? Remove is a Microsoft Gold partner.
Helpful tools keeping your data safe
Remo offers a wide variety of recovery options. Some of the tools you can use from Remo to help you get all of your data back where it belongs include:
These tools include functions like scanning your device for files for quick recovery or a deeper scan to carefully categorize everything you might need, recover complex data and items deleted after a format or crash, and the ability to save some of your data while scans are in progress, so you don't lose anything.
Pick your version and download
Installation of Remo Recover involves downloading the installation program and executing it on the respective computer or device. Following the setup instructions should result in a successful installation. There are three versions for Windows and Mac as well as one version for Android devices. The best part is that these appear to be one-time purchase licenses, so you don't need to commit to a monthly membership.
Basic packages (average customers): Basic Edition
While all of Remo's packages are pretty easy to use even if you're not a techie, the most basic option for data recovery starts with the Basic Edition. The Basic Edition for Windows costs $39.94 whereas the Basic Edition for MacOS costs $59.94. This version includes recovery for important files and folders on Windows 11 and 10 as well as MacOS X like Monterey or Big Sur. If you want a little extra help, you can buy the Media Edition which only focuses on restoring your media files like photos, videos, and music. The cost for a Windows computer is $49.94 while the price for MacOS is $69.94.
IT-savvy software: Drive Recovery/Volume Recovery
The most advanced version of Remo is the Pro Edition. The Pro Edition for Windows and Mac is meant to be a one-stop shop that recovers everything, especially from formatted hard drives or from corrupt or inaccessible volumes. The price for the Windows option is $99.94 while the price for MacOS is $179.94.
Disappointing refund policy
To support customers, Remo offers a 100% satisfaction guarantee. But when we dug deeper into what this means, the actual policy was a little disappointing. According to Remo, your order will be refunded if Remo finds any flaw or error in the software or if the Reno support team fails to provide a solution that works for your problem. However, you are unable to request a refund if you've activated your software or if you've had the software for over 30 days. And the site notes that you will never be reimbursed if you don't try to solve your problem with the Remo tech team first.
Not a lot of users on Remo
Despite the software's claims, there are notable shortcomings. The support information appears to be written in a language that may be challenging for some, with awkward phrases and idioms contributing to confusion. On top of that, Remo has an unimpressive customer reputation. Despite digging into the company online, we couldn't find any evidence of Remo on the Better Business Bureau. On top of that, the only site that showed any third-party reviews was Trustpilot. There were just over 500 total reviews. Now, most of these reviews are 5 stars, showing that at least the customers who left reviews do like Remo overall, but we'd feel more comfortable if the company had a more robust online presence.
Remo needs refinement
While most of the reviews for Remo are positive, the company's reputation online shows that not many customers choose Remo over its competitors. This, combined with the difficulty reading some of the web pages and the lackluster "guarantee” that only allows for refunds on Remo's terms, diminishes Remo's standing. Remo Recover requires further refinement before it can climb higher in the ratings.
O&O Software is a data management solution that focuses on four key areas of data security: backup and transfer, systems and data rescue, system optimization, and systems and data protection.
Old fashioned interface
Headquartered in Berlin, Germany, O&O Software holds a distinguished Gold Microsoft Partner certification, demonstrating its training, expertise, and resources for effective assistance in data recovery projects. However, if you're looking for the most modern or user-friendly option, O&O Software might not take the cake. It has an old-fashioned design interface that may not be as welcoming to absolute beginners the way that some other companies in our review might feel.
Runs on Windows
O&O Software caters primarily to experienced corporate IT professionals. While you can use it from home, it may not be the most user-friendly for those who aren't super tech-savvy. O&O Software predominantly supports Microsoft operating systems including Windows 8, Windows 8.1, Windows 10, and Windows 11. However, there was nothing on the site that listed assistance with MacOS or mobile operating systems.
Feature list
Here are some of the features you can expect from O&O Software:
Three options but no free trial
One benefit of O&O Software's structure is that all of the purchase options are perpetual licenses. This means you don't need to continuously pay for protection or data recovery on a membership basis. There are three downloads to choose from at O&O Software ranging from 1-5 PCs depending on what you need. However, there is no free trial of O&O Software, so you'll be committing to the full program no matter which software version you purchase.
Basic package (average customers): O&O Media Recovery 14 for 1 PC
The most basic package offered by O&O is the Media Recovery 14 for 1 PC. This includes the most updated recovery methods offered by O&O, a preview of your data before restoring it, and support for more than 80 file types including all major and expected files like video, photo, and document recovery. The program can also recover data on damaged systems, so you don't lose anything even in an emergency. This costs $49.95 for a lifetime license.
Advance package: O&O Media Recovery 14 for 5 PCs
While this is pretty much the same thing as the basic package, it is more suited to businesses or those who need to protect or recover multiple machines in the event of an accident or data loss. You'll get all the same features of the 1 PC version, but you'll be able to install the software onto 5 PCs instead. The cost for this option is $89.95 for a lifetime license. However, if you have more than 5 PCs or you change computers, you may need to re-purchase your license.
Power Pack gives additional protection
You can also add additional protection, though this appears to be designed for those who know a bit more about computers. The O&O Power Pack offers extras for $59.95 that include:
30-day money-back guarantee
All of the licenses for O&O Software come with a 30-day money-back guarantee. So, while there isn't a free trial for O&O Software, you can feel comforted that you'll have a little time to try out the services. Since all of the options are single-purchase licenses, you can easily return and delete the software if you don't feel like O&O is doing what you hoped.
Not known for being user-friendly
Since O&O Software is based in Germany, there isn't a page for the company on the Better Business Bureau. Unfortunately, it isn't particularly popular on third-party review sites either. According to Trustpilot, which only has 4 total user reviews for O&O Software, the service rates just 2.7 stars. Customers complained about purchasing a license and then being unable to activate it on their systems due to an error. Some of the reviews were even from tech experts (you know, the kind that feel comfy booting into the BIOS menu) who were extremely frustrated with O&O Software. So, if the tech pros are running into roadblocks, there isn't a lot of hope for the rest of us.
Specialization in Windows isn't enough
O&O Software's primary strength lies in its Gold-level Microsoft Partnership and specialization in all modern Microsoft operating system versions. However, if you're looking for something easy to use, you may be disappointed with O&O Software. The company isn't particularly popular or used by many customers, and with only a 2.7-star average rating, there are a lot of questions about the company's reputation overall. Plus, If you're seeking assistance for Mac OS, you'll need to find an alternative as O&O Software doesn't support anything except Windows (and modern Windows systems at that). Consequently, O&O Software finds itself pretty low in our ratings overall.
Established in 2005 by a trio of young programmers, WiseCleaner promises straightforward, efficient, and budget-friendly system utility software exclusively for Windows computers.
Expanded from freeware to data recovery
The company initially focused on developing freeware and shareware for Windows, system tune-up utilities, and other software like the "Free YouTube Utility”. Now they've expanded to include data recovery in the company offerings with the Wise Data Recovery section of the site. Further, Wise Data Recovery states that it offers MacOS recovery, though once we got into the details, we're not sure of the truth of this claim.
Recovery tools include portable version
Wise Data Recovery software offers a range of tools designed to assist you in maintaining control over your PC systems while also providing data recovery capabilities. However, the assortment of individual programs available may pose a challenge for the average non-technical user. In general, Wise Data Recovery promises that you'll be able to recover 1,000+ types of tiles, recover data from a variety of device types, recover data quicker than competitors, and you can access a portable version of the software so you can avoid overwriting or writing data from Wise Data Recover directly to your hard drive.
Free trial for up to 2 GB of data
Getting started with Wise Data Recovery is simple: you can just download the free version to start with and see how it goes. The free version offers free recovery of 2 GB of data. You can also recover deleted photos, documents, videos, and emails. However, once you run out of space, you may need to consider upgrading to the paid version.
Basic packages: Pro for 1 or 3 PCs
There are three ways you can get Wise Data Recovery. The first is the free version. If that doesn't work for all your recovery needs, you can choose one of the two Pro options available. The first is Pro for one PC. This 1-year license costs $39.97 and comes with recovery for deleted files with the ability to restore an unlimited number of files for a duration of 12 months. You also get the convenience of automatic updates, providing you with the latest features for the duration of your license. You can access tech support at any time to address any concerns. The other version is Pro for three PCs. This version is exactly the same as the 1 PC software, with only the number of computers changing the price. The cost is $49.99 for a 1-year license. Keep in mind these are the Windows options only. For Mac, you'll have to check another part of the site.
Outsourcing Mac assistance
Now, instead of handling the Mac data recovery in-house, Wise Data Recovery outsources those computers through its partnership with Stellar. While it's nice that Wise Data Recovery did add Mac to its roster, it may be confusing for some that the program seems to be handled by another company. The prices are the same as at Stellar with tiers like Standard, Professional, Premium, and Technician that come straight from Stellar's website (all of which you'll find reviewed separately here). The cost ranges from $59.99 to $399 depending on which version/license you're looking for. But, the bottom line is, while Wise Data Recovery seems to have Mac support, it's really sending you to Stellar to solve that particular problem.
30-day refund policy for Windows recovery
One benefit of Wise Data Recovery is that its licenses include a 30-day money-back guarantee. This way you can get started and explore the data recovery process before making a final decision about the software. This is only listed on the Windows software. While the Mac page doesn't list any refund policies, one might assume it's the same one offered by Stellar which ranges from 7-30 days depending on if you get a 1-year license, monthly membership, or lifetime license.
Reputation has some concerns
During our research into Wise Data Recovery's reputation, we hit a snag. Neither the page Wise Data Recovery nor the parent company WiseCleaner have a page on the Better Business Bureau. For this reason, we had to rely solely on reviews from other third-party sites. Across multiple review sites, the average rating for Wise Data Recovery is 3.8 stars out of 5. In general, customers found the software easy to install and use, though many of the reviews for the WiseCleaner site as a whole talk about the cleaning software rather than the specifics of Wise Data Recovery. For the reviews that focused entirely on the Wise Data Recovery part of the company, customers complained that the program didn't work properly and that they struggled to get basic functions like data searches to work.
Not worth the confusion or the hassle
While Wise Data Recovery might be considered for minor data recovery tasks with low stakes, it falls short of being a reliable solution for substantial data restoration. The limitations and user-reported issues make it a less favorable solution overall. Despite the free options, users reported dissatisfaction, citing issues such as incomplete storage scans and inadequate data recovery. With a somewhat confusing offering for MacOS as well, Wise Data Recovery feels like it lacks transparency. Given these factors, Wise Data Recovery earns a lower rating in our review.
ProSoft Data Rescue is built for those who might not be tech-savvy, like consumers, small business owners, or parents still struggling with Facebook. The user-friendly interface functions with Mac and Windows users, and if you ever need assistance, there's a handy chat button connecting you to a well-staffed call center. ProSoft Data Rescue goes beyond consumer use with professional and enterprise versions, along with a physical recovery lab.
Advanced search and filters
Notable features of ProSoft Data Rescue include advanced search and filters, a straightforward interface, and file previews. Data Rescue is compatible with both Windows and MacOS systems. You can use tools like Quick Scan to identify and fix errors that might hinder your OS or prevent an external drive from mounting.
Recover from a reformatted drive
If you're looking to recover deleted files or files from a reformatted drive, the Deep Scan tool is equipped with search and filter functions based on size, type, or name. While Windows users can perform a hard drive scan without a separate disk, MacOS users on versions 10.13 and 10.14 need to create a bootable "Recovery Drive". Unfortunately, from MacOS 10.15 onwards, running Data Rescue and scanning the internal hard drive simultaneously is not possible, requiring a second machine for the program to operate.
Free trial with 1 GB of data recovery
ProSoft Data Rescue offers a free trial to test out the software before committing to the full version. The trial option is easily downloaded directly to your computer, and it offers a basic scan of your computer and the ability to preview lost files. Free data recovery is fairly limited, however. You can only recover up to 1 GB of data (and this applies only to new customers). If you've downloaded ProSoft Data Rescue before, you'll be out of luck.
Basic package (average customers): Standard License
There are two ways to buy the full version of ProSoft Data Rescue. The most user-friendly option for the average customer is the Standard License which costs $79. This includes 30 days of unlimited data recovery with unrestricted software access. The program comes with the ability to retrieve lost files from various sources like the Trash bin, HDD, SSD, SD Card, USB, and Compact Flash. You can expect to restore data lost due to formatting, system crashes, drives no longer mounting, and accidental deletions. You can access any software update or patches to ProSoft Data Rescue while your subscription is active. Working with Macs and Windows under a single license, ProSoft Data Rescue is compatible with all your internal and external drives.
IT-savvy package: Professional License
The other way to get ProSoft Data Rescue is to focus more on businesses or IT professionals. Everything about the program is the same as the Standard License, but you get unlimited data recovery for a year, so you can use it as many times as you need, which is ideal if you're running an IT business. This option costs $399, which is better than paying month-to-month if you do expect to need a year's worth of backup and recovery services.
No refund policy
Unfortunately, ProSoft does not provide refunds for its products. Like a few other companies in our review, ProSoft uses the free demo as its insurance. So make sure that you try out the program before you buy. If the demo meets your needs, you can be confident that the full version will work just as effectively. However, if you buy the program and do dislike it, there's no way to get your money back.
Nobody is talking about ProSoft
ProSoft has a pretty "meh” reputation. The company only holds a "B-” rating from the Better Business Bureau, and where reviews are concerned there's not a lot to write home about (or write reviews about, apparently). On Trustpilot, there is exactly one review of ProSoft Data Rescue and it's got 1 star. On the BBB, ProSoft Data Rescue does not fare much better. The only feedback available in the last three years is one complaint. While there are some tech sites and blogs talking about ProSoft Data Rescue, many of them have out-of-date information or reviews based on older versions, which wasn't helpful. With this in mind, it's much safer to try a more established and popular service.
Close contender for last place
At the end of the day, ProSoft Data Rescue isn't doing anything special. And with lackluster ratings and almost no buzz, we're a little hesitant to recommend ProSoft Data Rescue on the whole. With no return policy to speak of and some limitations for MacOS computers, ProSoft Data Rescue falls close to the bottom of the pack.
Wondershare Recoverit software offers a comprehensive data recovery solution for both Mac and PC users. The company provides solutions for individuals, teams, and businesses facing the challenge of lost or corrupted files. However, with low scores from the Better Business Bureau, there are some red flags to watch out for from Wondershare that leave us a little worried about the company's overall reputation.
Features for all kinds of systems
Some of the features you can expect from Wondershare include data retrieval with filtering within the software, so you'll be able to access the exact documents or files you need. Swift data recovery can take just a few minutes for smaller tasks. However, if you have a substantial amount of information to recover, the Wondershare process might last a few hours. Wondershare offers a reliable computer crash recovery option, with the ability to get back lost information from various devices, including your computer, laptop, camera, drone, music player, and even old camcorders. The software excels in restoring accidentally lost files or images. On top of all that, Wondershare can also run simultaneous searches, presenting both recovered data and "Unsourced Files," which are recoverable files missing some metadata like filename, timestamp, size, and more.
Limited free trial
There is a free version of Wondershare's Recoverit program that you can try out for a basic look at what Wondershare can do. But the free version is pretty limited. You can only recover 100 MB with the free option. This is significantly smaller than other free tools and laughably small compared to the storage capacity of most computers that have up to 2 terabytes of data. However, you can still utilize the free version for a "Quick Scan'' to preview your files and assess the possibility of recovery before deciding to make a purchase.
Basic software (average customers): 1-2 PC licenses
There are three basic tiers to buy Wondershare's Recoverit program that offer different benefits. All three options offer a 1-year license (with a recurring membership to keep it up) as well as a lifetime license purchase for Mac or Windows.
Business package: Team
For those looking for data recovery related to a business, there's only one option to choose from. You can get the Team version of Wondershare's Recoverit. This comes in a 1-year license only. You can choose between 1-5 users on the account which changes the price. At the low end (1 user) the cost is $119.99 whereas with 5 users the price goes up to $449.96.
7-day refund policy
This fully-featured data recovery platform offers a money-back guarantee within 7 days of purchase, free software updates throughout the subscription period, and responsive support from knowledgeable representatives available via live chat. However, since this is a much smaller window for refunds than many competitors, Wondershare disappointed a bit in this respect.
"F” rating raises red flags
While reviews for Wondershare Recoverit are generally positive, commending the software for its quick and accurate file recovery, efficient customer service, and user-friendly interface, some users have reported issues with customer support or incomplete file recovery. Wondershare had a 3-star average from customer review sites like Trustpilot. Unfortunately, the news wasn't so good from the Better Business Bureau. Wondershare had the lowest possible rating of "F” from the BBB, raising some red flags about the company's overall effectiveness and trustworthiness. While there weren't any reviews on the BBB to back up this rating or give us further details, it does make it harder to recommend Wondershare's Recoverit program.
Bottom of the pack
Considering the lackluster ratings from reviewers and the "F” rating from the BBB, Wondershare doesn't stand out as one of the top services in our review. With average prices and a lackluster refund policy, there isn't a lot to recommend Wondershare above its competitors. Considering most of the companies we looked at have much higher review ratings and BBB scores, Wondershare falls to the bottom of the pack in our review.
It doesn't matter if you've got a brand new 2 terabyte solid state drive or an older Windows computer that you just don't want to give up. Every now and then, a computer simply refuses to kick into gear due to technical glitches or software updates gone awry. The absence of a backup or recovery plan can leave you feeling helpless.
Whether it's a major catastrophe or something as minor as deleting the wrong files, being able to recover your data is essential. But you don't have to be worried. For most people, there's plenty of time to get ahead of worries like data loss. With the right data recovery service, you can prepare for any eventuality. In some cases, data recovery software can help you get your data back even if you didn't prepare ahead of time.
With software versions that include document, file, and photo recovery, you can recover almost anything you're missing if the worst happens. With options that serve a variety of operating systems including Windows, MacOS, and Linux, as well as mobile phone systems, there's a service out there somewhere that can help you recover your data.
Whether you're a techie or just a worried computer owner, you can find a service that fits your needs. Some offer fully DIY software that you run yourself (sometimes totally for free). Other companies offer guidance for their software with on-the-phone or chat-style tech support that will help you run your data recovery without a glitch - like your own personal Geek Squad.
Now, as you start digging through data recovery services, remember that they're not all created equal. Here are some helpful factors to weigh before you pick out your best option:
To make your computer safe and secure, and to get back your data no matter the situation, Top Consumer Reviews has conducted a thorough review and ranking of the top options on the market today. We hope this helps you find the ideal data recovery software to restore your precious files the next time you face a data catastrophe (and hopefully that's never, but it pays to be prepared). When it comes to safeguarding your digital world, getting on top of it before an emergency will keep your wide world of tech running smoothly!
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