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Frontpoint Review

Friday, August 12th

2022 DIY Home Security Company Reviews

Top Consumer Reviews Best-In-Class Blue Ribbon Award Frontpoint Review 5 Star Rating


5 Star Rating
  • "A+" rated and accredited by the BBB
  • Basic security system for just $99 plus monitoring
  • Buy equipment upfront or get monthly financing
  • 30-day risk-free trial
  • 3-year system warranty
  • No contract required
Top Consumer Reviews Best-In-Class Blue Ribbon Award

There's no shortage of competition in the DIY home security system marketplace, and yet Frontpoint has led the pack for over 10 years. In fact, they were the first company to make it possible for customers to get professional monitoring with do-it-yourself equipment installation.

You choose the equipment

Frontpoint gets high marks for allowing customers to integrate a wide range of home automation equipment - even components purchased through third-party sellers and brands instead of directly from the Frontpoint store. You can easily create a bespoke home security system as you browse what Frontpoint sells (and keeping in mind what you may already have, like a Nest thermostat or other smart home gear).

3 starter kits to choose from

If you feel more comfortable starting with a preselected package, there are three to consider:

  • The Safehouse: priced at just $99 for the equipment, this package includes one Frontpoint hub and keypad, two door/window sensors, one motion sensor, and one doorbell camera.
  • The Bunker: pay monthly through financing (starting at $15.34/month) or pay $475.44 in full to get the Frontpoint hub and keypad, three door/window sensors, one motion sensor, one indoor camera, one smoke/heat sensor, and one doorbell camera.
  • The Fortress: Frontpoint's most comprehensive package costs just under $600 when paying in full (or starting at about $20/month with financing). It has all of the components of The Bunker but doubles the door/window sensors to six and gives you an extra motion sensor.

No shortage of options

Is there a type of DIY home security equipment that Frontpoint doesn't offer? We had a hard time finding anything missing. You'll see ample choices in the dropdown categories, which include Home Automation, Accessories, Cameras, Intrusion, Best Sellers, and Hazard Sensors. You aren't going to find dozens of choices in each of those categories, but keep in mind what we said about being able to incorporate equipment from other retailers (like most Z-Wave home automation gear). On what Frontpoint does offer, there's almost always a discount in place too - we've seen savings ranging from 20-35% every time we've visited the site.

Monitoring can be a little pricey

You should prepare yourself for the fact that Frontpoint's monitoring fees are on the high end at $49.99 per month. You're limited to up to four cameras (but, honestly, few systems have more than that), yet there's no limit on the rest of your system: incorporate as many features as you like. Plus, when we chatted with a representative on the Frontpoint site, we found out that customers who have their payments automatically debited from their checking or savings will get a $5/month discount on those monitoring fees.

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No required contracts here

Frontpoint proudly advertises that there are no contracts needed to use their service - so you might be taken aback when you go to check out and see the monitoring plan described as "three years" . Don't worry: we confirmed with Frontpoint support that it refers to your rate lock. In other words, your monitoring fees are guaranteed to be the same for three full years. You can still cancel at any time, and if you're within the first 30 days of your service you're eligible for a refund on your equipment if your DIY home security system isn't meeting your expectations.

ID theft protection is a bonus

Frontpoint is the only home security provider in our evaluation that includes identity theft protection with your monitoring costs. Known as ID Protect, the service is backed by Allstate and could be a suitable replacement for any other plans you may already be paying for (like LifeLock). If you're spending $20 or more a month for such coverage and cancel it in favor of Frontpoint's service, you can think of it as a discount off those higher-than-average monitoring fees.

Can 10,000 satisfied clients be wrong?

Like many providers of DIY home security systems, Frontpoint has an "A+" and accreditation from the Better Business Bureau. Even better, more than 10,000 people - 90% of all reviewers - have given this service a 4- or 5-star rating. That's even more compelling when you realize that many homeowners have protected their property with Frontpoint for ten years or longer. We did see a slight trend in recent reviews that mentioned issues with reaching support to handle equipment or billing problems, but those are still few and far between - and that wouldn't interfere with these systems' overall ability to keep you safe.

First place for DIY home security systems

Frontpoint has been a name to rely on for home security systems for many consecutive years. You won't spend an arm and a leg to set up your home's protection, you're covered by a 30-day refund policy and no-contract service, and your home security can include as much automation as you like. Frontpoint is the ideal provider of DIY home security systems, and once again they've earned our strongest recommendation.

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Which Company Offers the Best DIY Home Security Systems?

Across the board, more homeowners are turning to home security systems with do-it-yourself installation. After all, why pay for an expensive professional install and lengthy service contracts when you can choose just the equipment you need and set it up on your own? Then, when it comes time to move, all you have to do is take it down and put it right back up in your new place.

The first thing to decide when choosing a DIY home security system is monitoring: do you also want to do that yourself or would you prefer 24/7 professional care? Most homeowners want to know that someone is on duty round-the-clock and choose to pay for external monitoring, but you've got options if you want to keep an eye on things on your own.

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DIY Home Security Company FAQ

In a word, yes. There are over 2 million break-ins annually in the US, and the biggest deterrent to criminals is a home security system. DIY systems give you an advantage over traditional, professionally-installed security options because you decide exactly what you need, where you want it, and how much you want to spend. No pushy sales appointments or lengthy installs required!
Round-the-clock monitoring is the most critical feature of any home security system, DIY or traditional. Fortunately, that's usually included as standard no matter which provider or package you choose. You'll also want sensors for every exterior door of your apartment or home.
The sky's the limit, and you can go as low- or high-tech as your needs and budget allow. Some of the most popular home security system features include motion detectors, interior and exterior cameras (even with night vision!), smoke and carbon monoxide detectors, and flooding sensors.
Sometimes. Typically, DIY home security systems that don't have a contract require you to pay for all of your equipment upfront; you then pay the monthly service fees for as long as you want to use your system. Alternately, you can choose a provider that gives you all of the equipment "for free" , but be prepared to sign a contract for anywhere from 2-5 years.
DIY home security systems can be very affordable - eventually. There's almost always a trade-off: you will usually pay higher monthly premiums if you choose a plan that gives you the equipment at no cost. (In other words, the cost of the sensors and other hardware is built into the monthly fees.) Otherwise, you can pay for your equipment at the outset (think costs from $200 to $1,000+) but your monthly fees will be lower. And, of course, the more high-tech your plan, the more it will cost to service it.
You'll probably be pleasantly surprised with how easy it is to set up your system and get it connected. No matter which company you choose, you'll get step-by-step instructions for installing the hardware and getting it set up with their monitoring system. There are usually videos you can watch and a toll-free customer service number you can use if you get stuck anywhere in the process.
Quite often, your DIY home security system will come with a 30-day trial period, so that you can put it to the test and make sure it functions as expected. But, each company has a different policy as to what happens if you're not satisfied: you could get a full refund if you send the equipment back, or you may only be allowed to break your contract with no money back. It's a good idea to read the terms and conditions very carefully before you sign up with a home security plan.
Yes! That's one of the best parts of these types of home security packages: because you installed it yourself, you can take it down and rearrange it as you wish - or move it to a completely different address. Just don't forget to notify your provider: they'll need your current address in order to send emergency responders to the right location if your system sends an alert.
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Continued from above...

Your next decision relates to your setup. What equipment is necessary to provide the coverage you've got in mind? At a minimum, your DIY home security system will likely include enough door sensors to cover all first-floor entry points and a panel/touchscreen hub for arming and disarming it. Other popular components include indoor and outdoor cameras, video doorbells, and sensors for smoke, fire and carbon monoxide. You may be able to buy your gear a la carte, though some security companies require you to purchase a package and then add on any extra components you need.

Finally, consider your budget. How much can you afford to spend, not just on the equipment but also on the professional monitoring if you so choose? Bear in mind that when you add higher-end features like video cameras with storage, you often have to pay more each month for the service contract.

Now that you have an idea of how you want your DIY home security system to be set up, how can you tell which company you should pick? Here are some criteria you can look for as you make the decision:

  • Value. What will you get for your money? Does the company provide a high level of service for the equipment you install? Are the components well-made?
  • Contracts. Will you have to sign a contract for your security system? Sometimes your equipment costs are rolled into the monitoring price, but then you'll be locked into a term of a year or even longer. What happens if you decide to cancel?
  • Satisfaction Guarantee. What happens if you're unhappy with your system? Can you get your money back? Does the provider offer any kind of trial period?
  • Reputation. What do other homeowners say about their experience with the security system? Was it easy to install? How responsive is the monitoring service when alerts happen? Can you reach a support rep quickly if your system malfunctions? Has the company been rated by the Better Business Bureau?

To help you protect your property and loved ones, TopConsumerReviews.com has evaluated and ranked the most popular DIY home security systems on the market today. We're confident that this information will give you everything you need to choose the most effective coverage at a price you can afford.

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