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Chewy Review

Friday, December 9th

2022 Dog Food Store Reviews

Top Consumer Reviews Best-In-Class Blue Ribbon Award Chewy Review 5 Star Rating


5 Star Rating
  • Over 4,500 options in dog food
  • Free 1-3 day shipping on orders over $49
  • A+ rated and accredited by the BBB
  • Unconditional satisfaction guarantee with 365-day returns
Top Consumer Reviews Best-In-Class Blue Ribbon Award

Chewy is on a mission "to be the most trusted and convenient destination for pet parents (and partners) everywhere" . And it's working. With 24/7 customer service and 17 warehouse locations throughout the US, not to mention more than 2,000 brands covering dog food and many other types of pet products, this retailer can get what you need right to your doorstep within 3 days (in most parts of the country).

Easy-to-use website

It's really easy to find the right dog food when shopping at Chewy's online store. You can click on the type of food you need from the images at the top of the page: dry, wet, veterinary diets, premium, fresh & prepared, raw, human-grade, food toppings, frozen, and freeze-dried & dehydrated. (Did you even know there are so many types of dog food?!) You don't necessarily want to browse all 4500+ options, so using the filters will definitely save you some time. You can narrow down the products by brand, breed size, life stage, flavor, price, texture, and several other criteria, then sort the results in whatever way is most important to you: newest, most reviews, price, and so on.

Good availability and pricing

How did Chewy measure up in our price comparison, where we took two commonly-purchased dog food products for a head-to-head matchup across retailers? Chewy doesn't offer a single-can option for our canned food example, the Purina One SmartBlend Beef & Brown Rice in a 13-oz can. Your only option is to buy a case of 12 at $19.61. That's pretty much the same price we found elsewhere, minus the convenience of being able to get one can to see if your dog likes it first.

Stock up and save

On the other hand, Chewy sells this dog food in a two-case package for $37.26, saving you some money if you want to stock up. You'll still need to add more to your order if you want to qualify for their free 1-3 day shipping on orders over $49 - but with all of the cool toys, treats, and more that you'll find here, you'll have no problem finding fun things to add to your cart. How about our kibble example, Taste of the Wild Pacific Stream? Availability and pricing were comparable with Chewy's rivals: $17.99 for the smallest bag (5#) and $54.99 for the 28# size (which automatically qualifies for free shipping).

Autoship = discounts and free vet chats

If you set up your dog food for regular deliveries, you'll save an extra 5% each time. Autoship can be canceled at any time, and it comes with a nice perk of free access to chat with licensed vets seven days a week. Your first autoship is discounted 35%: a nice savings if you're buying a big bag of kibble or a two-pack of canned dog food cases.

Best Dog Food Stores

Exceptional one-year refund policy

And, even if your furry friend doesn't like the dog food that you buy, no worries. Chewy has an extraordinary satisfaction guarantee: they accept returns on both new and opened packages for a full year after purchase.

Helpful customer reviews

Top tip for getting something he'll love with no need for returns: check out the customer reviews at the bottom of each product's page. For example, on that Taste of the Wild dog food, there were almost 3,000 ratings just on that flavor variety. You can see at a glance how many stars it earned, what percentage of reviewers recommend it (in this case, 96%), and sometimes see photos of the doggos whose owners are leaving feedback.

Got questions?

Right above that is Chewy's Q&A section. It's extensive, with answers to things like "where is this fish sourced from" to "are these bags resealable" . You can browse questions posed previously by other shoppers or ask your own. Chewy's experts are on the job and will get you the info you need.

World-class customer service

No big surprise that Chewy's reputation is fantastic. Like many dog food retailers, they have an "A+" rating and accreditation from the Better Business Bureau, and over 8,000 five-star reviews from pet owners nationwide. Although some Chewy deliveries have been affected by the shipping problems being experienced across the country, most customers are still getting their dog food right on time. And, this company goes way above and beyond with customer service: we found multiple reviews from owners who received floral arrangements in sympathy from Chewy when their beloved pets crossed the rainbow bridge. It's obvious that Chewy genuinely cares about companion animals and their people.

Winner among dog food stores

Chewy offers the best shopping experience for dog food. You'll find everything you need at affordable prices, and their 1-to-3-day delivery window gets you what you order right on time. With a generous return policy, round-the-clock customer service, and a true commitment to pets and their owners, this retailer earns shoppers' loyalty for good reason. Chewy is our #1 choice for buying dog food online.

Where Can You Buy the Best Dog Food?

If your dogs are like ours, you probably spot a furry little face at your bedside right on cue every morning, telling you it's time for breakfast. You go to scoop out their meal and - oh no - you're almost out of kibble! You already know that "people food" is a bad choice, because it can upset their stomachs (and encourage them to beg at the table too). What if you don't have time to run to the store? Or your local pet supply store is out of your pet's preferred dog food?

Online ordering to the rescue. From familiar brands to specialty manufacturers, most types of dog food are easily ordered over the internet. Better yet, some stores have ways of getting it delivered right to your home within a day - or even a few hours. Also, if you've got options near you and just don't have the energy to run inside, lots of dog food stores let you order online for curbside pickup.

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Dog Food Store FAQ

Like a normal person, dogs require a healthy balance of protein, fat, and carbohydrates in their diets. Carbohydrates, fats, and proteins provide your pooch the essential energy they need to do daily activities. Dogs rely on the protein in their diet to receive the 10 essential amino acids that they are unable to produce. Fats are the main source of fatty acids which provide not only an important part of the development of tissues, muscles, and nerves. Fatty acids allow your pets body to absorb fat-soluble vitamins (A, D, E, and K). Carbohydrates come in various forms and provide your pooch the energy it needs to do the normal daily activities. Along with a healthy diet, dogs need fresh water and regular exercise.
Dog food types vary greatly depending on the customer and pooches wants. There are vet authorized diets (prescription required), canned, dry, wet, specialized breed specific, premium, raw, human-grade, frozen, freeze-dried, dehydrated, and food toppings.
Very, most companies have dog food that can be refined to type of food, breed, age, vitamins, and allergies. You can get a brand that is breed and age specific for your puppy. Having an older dog means their dog food should have joint and muscle vitamins to provide support for an aging body. There are many options to choose from to keep your pooch happy and healthy.
Depending on the size of your pooch, your dog may need a new bag weekly or every 3 months. Some companies even offer a membership where you can sign up to receive deliveries (i.e., weekly, monthly, or quarterly) and even lower dog food prices. If you do not have a membership, delivery can fluctuate depending on the type of delivery options available and can range from 1 to 5 business days. To help with calculating how much you need, per every pound of dog food, there is 4 cups. So for a 5lb bag there is 20 cups and in a normal 20lb bag there is 80 cups.
Most dog foods will put grain free in the title or description of the dog food bag. If you are still hesitant make sure the dog food ingredients do not contain grains, which can be found in corn, soy, barley, rye, rice, or wheat. There are lots of grain free substitutes for your pooch such as tapioca, green peas, beans, legumes, sweet potatoes, and more.
Experts have recommended that it is best to transition slowly to the new pet food. When you first begin you should have the pet's food contain 25% of the new food and 75% of the old food. After a few days, without any stomach problems, you can start giving your pet 50% new and 50% old food ratios. Then for a few days use 75% new and 25% old food. After that you can fully transition over to the new food. This total process will take around 2 weeks.
Yes! Many companies have a 30-to-60-day return policy that allows the customer to return the unused food portions in the original bag with a guaranteed refund. Prescription food products require more of a process to return and in some cases, refund is not available. Be sure to read the small print if you are worried your furry friend might not like his or her new dinner.
Of course, if your pet decides they do not like the new food, or you receive a damaged bag, a refund is often allowed. Many companies offer excellent customer service through email, phone call, or on-site messaging. Be sure to read the policies of each company before placing your online order.
Compare the Best Reviews

Continued from above...

Want to take your life to the next level of convenience? Look for a dog food retailer that offers autoship on your purchases: you can set up your account to have your wet and dry dog food delivered automatically on your preferred schedule. You'll never run out of dog food again.

What if you're trying a new type of dog food and you're not sure your persnickety pooch will be a fan? The best dog food stores make it risk-free by allowing for returns, refunds and exchanges on packages you've opened already.

There are lots of stores where you can buy your pet's food, and it's not always necessary to get it from a specialty retailer. So, which one should you choose the next time those hungry eyes are looking at you from the side of the bed? Here are some things to look for when you're deciding where to shop:

  • Variety of options. The more brands, formulas and sizes a dog food store carries, the more likely it is to have the ones you want in stock.
  • Speed of delivery. How fast can you expect your dog food to arrive? Are there options for same- or next-day delivery if you need it?
  • Return/refund policy. Dogs can be picky. If your vet recommends trying something new and your dog says "absolutely not" when you put it in her bowl, will the retailer let you get a refund or an exchange?
  • Customer feedback. Are there reviews on the products you can use to help decide what to buy? What do shoppers say about how the company treated them when there was a problem with an order? Have there been any complaints filed with the Better Business Bureau?

TopConsumerReviews.com has evaluated and ranked the best online retailers of dog food on the market today. We're confident that this information will help you find the right store to get all of your kibble and cans delivered to your doorstep. Your dog will thank you!

The Best Reviews of Dog Food Stores