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Nom Nom Review

Friday, March 1st

2024 Dog Food Store Reviews

Nom Nom Review 2.5 Star Rating

Nom Nom

2.5 Star Rating
  • Dog food customized to your pet's needs
  • Made in the USA, with USA-sourced ingredients
  • 30-day money-back guarantee
  • Free shipping on orders of $30+

Nom Nom is a customized meal delivery service - for dogs. Created by a team of PhDs and Board Certified Veterinary Nutritionists, this company provides serving-size packages personalized for your pooch (say that ten times fast) with carefully-sourced, high-quality ingredients from trusted, reliable US growers and suppliers.

Create a customized meal plan

When you first visit the Nom Nom site, be sure to click on the red button that says "50% off and free shipping" . That will give you access to a two-week trial after you create your pet's custom meal plan. You'll be asked to enter your pet's name and sex, breed (optional), weight, approximate body condition (underweight, ideal, or overweight), and to indicate any issues like food allergies or joint pain. From there, you'll get a recommendation for the meal recipes that Nom Nom suggests based on the information you gave them, but you can choose any of the available flavor profiles. (Quick side note: you might want to try the four-flavor variety pack for $15, giving your dog a taste before you make a custom order. You'll use half a bag for dogs under 15 lbs., a full bag for those between 15-25 lbs., and mix a full bag with current food for dogs larger than that.)

See what's recommended for your dog

At that point, you can add another pet to your profile - there are discounts for multi-pet households - or you can continue to the next page and see what else is recommended for your dog. In our case, we got an option to add a probiotic in a 30-day supply for $30. Add it or skip it, then proceed to the page for your name, email address, delivery address. We had the choice between half-portion packages (if we wanted to mix it with our dog's current food, to help with the transition between the two) at a 43% discount or full portions with a 50% discount.

$50 or more per week?!

Everything you receive will be portioned and mixed to your dog's individual needs; all you have to do is open the package, pour it into a bowl, and watch your dog devour it on the spot. Expect to pay a pretty penny for that kind of customization: your price will depend on the size of your dog, your pet's individual needs and so on, but for our canine companion it worked out to be $59.50/week. (Ouch!)

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30-day refund policy on first purchase

To make it a little less risky to try their food, Nom Nom offers a 30-day money-back guarantee. You'll need to contact them within 30 days of receiving your first order, and your refund will be limited to just that purchase (if you get two deliveries in that 30-day period, you can only get your money back on the first one).

Not the best grade from the BBB

Nom Nom seems to have some issues with its recurring subscriptions. The company has a "B+" rating from the Better Business Bureau; the reason behind the BBB's less-than-" A+" grade is the number of complaints from people who say they've been charged for dog food they never ordered. We found customer comments that said their meal plans were reactivated simply by signing into their Nom Nom account, and that customer service is notoriously difficult to contact for help.

Customer sentiment is inconsistent

That's a significant factor in Nom Nom's reputation elsewhere. Some people are really unhappy with this company, citing delivery issues, poor packaging, and several other issues. In contrast, we found over 900 five-star reviews from dog owners who had nothing but glowing praise for the dog food here and how it impacted their pets' health. They say that, as promised, their dogs are more active, shed less, and have fewer problems with allergies (or none at all).

Expensive and not always reliable

In short, you'll either love or hate your experience with Nom Nom - and it's hard to know in advance which way it will go. If you're having any kind of issues with feeding your dog, from allergies to just plain pickiness, these bespoke dog food packages could be the answer to your prayers. And, of course, if the sky's the limit budget-wise there's not much being risked if you give Nom Nom a try. However, the average "dog parent" is probably going to balk at the thought of spending $50+ per week to feed Fido, and Nom Nom's issues with managing subscriptions isn't great no matter how much you're willing to spend.

Where Can You Buy the Best Dog Food?

If your dogs are like ours, you probably spot a furry little face at your bedside right on cue every morning, telling you it's time for breakfast. You go to scoop out their meal and - oh no - you're almost out of kibble! You already know that "people food" is a bad choice, because it can upset their stomachs (and encourage them to beg at the table too). What if you don't have time to run to the store? Or your local pet supply store is out of your pet's preferred dog food?

Online ordering to the rescue. From familiar brands to specialty manufacturers, most types of dog food are easily ordered over the internet. Better yet, some stores have ways of getting it delivered right to your home within a day - or even a few hours. Also, if you've got options near you and just don't have the energy to run inside, lots of dog food stores let you order online for curbside pickup.

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Dog Food Store FAQ

Like a normal person, dogs require a healthy balance of protein, fat, and carbohydrates in their diets. Carbohydrates, fats, and proteins provide your pooch the essential energy they need to do daily activities. Dogs rely on the protein in their diet to receive the 10 essential amino acids that they are unable to produce. Fats are the main source of fatty acids which provide not only an important part of the development of tissues, muscles, and nerves. Fatty acids allow your pets body to absorb fat-soluble vitamins (A, D, E, and K). Carbohydrates come in various forms and provide your pooch the energy it needs to do the normal daily activities. Along with a healthy diet, dogs need fresh water and regular exercise.
Dog food types vary greatly depending on the customer and pooches wants. There are vet authorized diets (prescription required), canned, dry, wet, specialized breed specific, premium, raw, human-grade, frozen, freeze-dried, dehydrated, and food toppings.
Very, most companies have dog food that can be refined to type of food, breed, age, vitamins, and allergies. You can get a brand that is breed and age specific for your puppy. Having an older dog means their dog food should have joint and muscle vitamins to provide support for an aging body. There are many options to choose from to keep your pooch happy and healthy.
Depending on the size of your pooch, your dog may need a new bag weekly or every 3 months. Some companies even offer a membership where you can sign up to receive deliveries (i.e., weekly, monthly, or quarterly) and even lower dog food prices. If you do not have a membership, delivery can fluctuate depending on the type of delivery options available and can range from 1 to 5 business days. To help with calculating how much you need, per every pound of dog food, there is 4 cups. So for a 5lb bag there is 20 cups and in a normal 20lb bag there is 80 cups.
Most dog foods will put grain free in the title or description of the dog food bag. If you are still hesitant make sure the dog food ingredients do not contain grains, which can be found in corn, soy, barley, rye, rice, or wheat. There are lots of grain free substitutes for your pooch such as tapioca, green peas, beans, legumes, sweet potatoes, and more.
Experts have recommended that it is best to transition slowly to the new pet food. When you first begin you should have the pet's food contain 25% of the new food and 75% of the old food. After a few days, without any stomach problems, you can start giving your pet 50% new and 50% old food ratios. Then for a few days use 75% new and 25% old food. After that you can fully transition over to the new food. This total process will take around 2 weeks.
Yes! Many companies have a 30-to-60-day return policy that allows the customer to return the unused food portions in the original bag with a guaranteed refund. Prescription food products require more of a process to return and in some cases, refund is not available. Be sure to read the small print if you are worried your furry friend might not like his or her new dinner.
Of course, if your pet decides they do not like the new food, or you receive a damaged bag, a refund is often allowed. Many companies offer excellent customer service through email, phone call, or on-site messaging. Be sure to read the policies of each company before placing your online order.
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Continued from above...

Want to take your life to the next level of convenience? Look for a dog food retailer that offers autoship on your purchases: you can set up your account to have your wet and dry dog food delivered automatically on your preferred schedule. You'll never run out of dog food again.

What if you're trying a new type of dog food and you're not sure your persnickety pooch will be a fan? The best dog food stores make it risk-free by allowing for returns, refunds and exchanges on packages you've opened already.

There are lots of stores where you can buy your pet's food, and it's not always necessary to get it from a specialty retailer. So, which one should you choose the next time those hungry eyes are looking at you from the side of the bed? Here are some things to look for when you're deciding where to shop:

  • Variety of options. The more brands, formulas and sizes a dog food store carries, the more likely it is to have the ones you want in stock.
  • Speed of delivery. How fast can you expect your dog food to arrive? Are there options for same- or next-day delivery if you need it?
  • Return/refund policy. Dogs can be picky. If your vet recommends trying something new and your dog says "absolutely not" when you put it in her bowl, will the retailer let you get a refund or an exchange?
  • Customer feedback. Are there reviews on the products you can use to help decide what to buy? What do shoppers say about how the company treated them when there was a problem with an order? Have there been any complaints filed with the Better Business Bureau?

TopConsumerReviews.com has evaluated and ranked the best online retailers of dog food on the market today. We're confident that this information will help you find the right store to get all of your kibble and cans delivered to your doorstep. Your dog will thank you!

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