Nom Nom Review: Dog Food Stores

Nom Nom got its start in 2014 in a San Francisco apartment kitchen. Since then, the company has delivered over 3 million boxes of gently-cooked, veterinary nutritionist-designed fresh dog food within the continental United States. This is no stale kibble or can of mystery meat. If you've ever wanted to make your dog's food from wholesome, fresh ingredients but just don't have the time, Nom Nom will be your new best friend.

50% discount on your first order

When you first reach the Nom Nom website, you'll probably be offered a 50% discount on your first order. Just click through all of the "get started" buttons to take the quiz that will allow Nom Nom to customize your doggo's dinners. You'll be asked your dog's name and gender, breed, and age. And, don't worry: if you've got a whole pack to feed, you can add more pets later on.

Lose, gain, or maintain?

You'll also be asked to enter your dog's weight and indicate if he is overweight, underweight, or just right. Whether your pupper needs to lose, gain, or maintain, Nom Nom's food will be perfect to do just that.

4 main meal types

How about diet-related issues? Maybe he's gotten picky lately (or has always been that way), his coat is dull or flaky, or he's got allergies or a sensitive stomach. On the next page, you'll get the meals recommended for what you've entered, but you can select the variety you think your pet will prefer. On offer at Nom Nom are the following meals:

• Beef Mash: beef, potatoes, eggs, carrots, peas
• Turkey Fare: turkey, brown rice, eggs, carrots, spinach
• Chicken Cuisine: chicken, sweet potatoes, squash, spinach (Nom Nom's most popular)
• Pork Potluck: pork, potatoes, green beans, squash, kale, mushrooms

Several ways to add and customize

You'll also be offered some add-ons, like full-spectrum probiotics. Feel free to add them to your first order, to every order, or decide later if you want to give something new a try. Also, if you want to have multiple recipes in your delivery (not just Chicken Cuisine but also Pork Potluck), you can do that once your account is set up. Be aware that it comes with a $5 surcharge per delivery (but not per dog). Another option is to enable automatic recipe rotation, so it's something new each month. That way, you can avoid the extra fee and then mix-and-match from what you have in the freezer. (Meals can be kept in the freezer for up to 6 months.)

Prices are customized too

Once you've entered your name, address, and phone number, you'll be shown how much you'll pay. It's a bit of a mystery during the setup: they only show you dollar signs and not a dollar amount for each of the menu choices, more than likely because it depends on the size of your dog and the quantity needed to keep him well-fed. For our 30-pound mixed breed who could stand to use a little weight, we were quoted $46.31 for the first two weeks of food. That included the 50% discount we mentioned, and shipping was free. After that, the dog food would be billed and shipped every four weeks at a price of $35.98 per week.

You'll need some freezer space

Are you thinking what we're thinking? "Where do I keep four weeks of fresh pet food?!" Yes, it's true that because Nom Nom ships four weeks of meals at a time, you'd better have a larger-than average freezer - especially if you're feeding more than one doggo. Nom Nom recommends that you defrost each meal for 24-48 hours before feeding time, but you can also put the sealed meal packs in warm or hot water. They just don't recommend microwaving them.

Try a $20 sampler pack

Not quite sure you want to jump in with both feet? We get it. If you click around a bit, you'll find a $20 sampler pack. It comes with one of each of the recipes (200g for each one), so you can see if it passes your picky pooch's sniff test before making the commitment to the trial or the longer subscription.

30-day refund on your first order

But, there's even one more way that Nom Nom wants to set your mind at ease. They say that "if you don't see the benefits of a fresh diet within 30 days of receiving your first order", you can request a refund of that initial order or see what other ways they can help. Maybe you just need to try a different recipe or a different quantity. Don't hesitate to reach out via email or live chat if that's the case.

Reputation is definitely on the upswing

We're glad to report that Nom Nom has a greatly-improved reputation since our previous review. The company now has an "A+" rating from the Better Business Bureau, with just two complaints filed in the last three years. (We'll point out, though, that there were two BBB listings for the same company, and one of them did have 24 complaints in the last three years.) BBB aside, there's also much more feedback elsewhere, and it's mostly positive. For example, across nearly 1,600 ratings on Trustpilot, Nom Nom earns an average of 4.2 stars and over 1,100 5-star reviews. It's great to see so many verified reviews from customers who say that this high-end dog food is worth the money, especially for sick or elderly dogs who might have lost their appetite for traditional kibble.

Recent reviews despite out-of-date site copyright

It was also a relief to see raves from customers within just a few weeks of our review, because the Nom Nom website copyright date was over 3 years old when we visited - so even if the site isn't being updated, rest assured that the company is still in business.

Fantastic dog food if you can afford it

Nom Nom has made a big jump up in our rankings. It's wonderful to see a dog food company that takes pet health so seriously - and that now has the customer satisfaction track record to match. Although we can't give Nom Nom our highest rating, simply because what they offer isn't going to be the right fit for many dog owners (on price alone, but also freezer space), we're really pleased to be able to give this dog food company a high rating.

Learn More  ➜

On the Nom Nom website