Nom Nom Review

Monday, December 5th

2022 Dog Food Store Reviews

Nom Nom

• Dog food customized to your pet's needs
• Made in the USA, with USA-sourced ingredients
• 30-day money-back guarantee
• Free shipping on orders of $30+

Nom Nom is a customized meal delivery service - for dogs. Created by a team of PhDs and Board Certified Veterinary Nutritionists, this company provides serving-size packages personalized for your pooch (say that ten times fast) with carefully-sourced, high-quality ingredients from trusted, reliable US growers and suppliers.

Create a customized meal plan

When you first visit the Nom Nom site, be sure to click on the red button that says "50% off and free shipping" . That will give you access to a two-week trial after you create your pet's custom meal plan. You'll be asked to enter your pet's name and sex, breed (optional), weight, approximate body condition (underweight, ideal, or overweight), and to indicate any issues like food allergies or joint pain. From there, you'll get a recommendation for the meal recipes that Nom Nom suggests based on the information you gave them, but you can choose any of the available flavor profiles. (Quick side note: you might want to try the four-flavor variety pack for $15, giving your dog a taste before you make a custom order. You'll use half a bag for dogs under 15 lbs., a full bag for those between 15-25 lbs., and mix a full bag with current food for dogs larger than that.)

See what's recommended for your dog

At that point, you can add another pet to your profile - there are discounts for multi-pet households - or you can continue to the next page and see what else is recommended for your dog. In our case, we got an option to add a probiotic in a 30-day supply for $30. Add it or skip it, then proceed to the page for your name, email address, delivery address. We had the choice between half-portion packages (if we wanted to mix it with our dog's current food, to help with the transition between the two) at a 43% discount or full portions with a 50% discount.

$50 or more per week?!

Everything you receive will be portioned and mixed to your dog's individual needs; all you have to do is open the package, pour it into a bowl, and watch your dog devour it on the spot. Expect to pay a pretty penny for that kind of customization: your price will depend on the size of your dog, your pet's individual needs and so on, but for our canine companion it worked out to be $59.50/week. (Ouch!)

30-day refund policy on first purchase

To make it a little less risky to try their food, Nom Nom offers a 30-day money-back guarantee. You'll need to contact them within 30 days of receiving your first order, and your refund will be limited to just that purchase (if you get two deliveries in that 30-day period, you can only get your money back on the first one).

Not the best grade from the BBB

Nom Nom seems to have some issues with its recurring subscriptions. The company has a "B+" rating from the Better Business Bureau; the reason behind the BBB's less-than-" A+" grade is the number of complaints from people who say they've been charged for dog food they never ordered. We found customer comments that said their meal plans were reactivated simply by signing into their Nom Nom account, and that customer service is notoriously difficult to contact for help.

Customer sentiment is inconsistent

That's a significant factor in Nom Nom's reputation elsewhere. Some people are really unhappy with this company, citing delivery issues, poor packaging, and several other issues. In contrast, we found over 900 five-star reviews from dog owners who had nothing but glowing praise for the dog food here and how it impacted their pets' health. They say that, as promised, their dogs are more active, shed less, and have fewer problems with allergies (or none at all).

Expensive and not always reliable

In short, you'll either love or hate your experience with Nom Nom - and it's hard to know in advance which way it will go. If you're having any kind of issues with feeding your dog, from allergies to just plain pickiness, these bespoke dog food packages could be the answer to your prayers. And, of course, if the sky's the limit budget-wise there's not much being risked if you give Nom Nom a try. However, the average "dog parent" is probably going to balk at the thought of spending $50+ per week to feed Fido, and Nom Nom's issues with managing subscriptions isn't great no matter how much you're willing to spend.