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Petco Review

Friday, December 9th

2022 Dog Food Store Reviews

Petco Review 2.5 Star Rating


2.5 Star Rating
  • Over 2,000 options to choose from
  • Options for same-day delivery or in-store pickup
  • Free shipping on orders of $35+
  • Save more when you set up recurring deliveries
  • Vital Care membership for extra savings
  • 30-day return policy

Founded in 1965, Petco considers itself a trailblazer in pet care, offering both wellness solutions and products for just about every pet known to man. You'll find more than 1500 Petco stores throughout the United States, Mexico and Puerto Rico, and it's one of the only pet supply stores with in-store veterinary hospitals in some locations.

Competitive with selection and cost

To make an apples-to-apples comparison across dog food retailers, we chose two popular products, one on the more budget-friendly end of the spectrum and another on the higher end: Purina One SmartBlend Natural Classic Beef & Brown Rice canned dog food and Taste of the Wild Pacific Stream kibble. Petco offered the canned Purina One at $1.59 for one can or $19.61 for a package of 12 cans. For the TOTW kibble, choices ranged from $17.99 for a five-pound bag up to $54.99 for the 28-pound size.

Get emails, get a discount

When you first visit the Petco site, you might get a pop-up offering you a 10% discount if you sign up for their mailing list. Just enter your email address and click on the button to get the coupon code; otherwise, you can simply hit the "x" or the "continue to site" link.

Other ways to save

Another way to save money is with a recurring delivery. After all, you know you're going to need dog food on a regular basis: you can set up your Petco account to automatically ship it on the schedule you prefer. We noticed that most dog food came with a 35% discount on the first recurring order: that's a great deal if you're buying a large bag of kibble that usually costs over $50. Plus, shipping is always free on orders of $35+.

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Vital Care plan offers more benefits

You may also want to consider the Vital Care membership. It costs $19.99/month to join and you commit to an annual subscription, but you get a lot for just under $240/year. First, you'll save an extra 5% on all of your repeat deliveries; even if you don't set up your account for automatic shipments, Vital Care gets you an extra 10% discount on all nutrition (excluding treats and chews). Beyond food, this membership comes with $15 in Pals Rewards each month, 20% off grooming, and savings for routine veterinarian exams (unlimited visits at a participating Petco vet or $20 in Pals Rewards when using the vet of your choice). It's easy to see that you could save well over the cost of the Vital Care plan, just by doing what you already do for your canine companion.

Customer-friendly return policy on dog food

Petco's return policy is customer-friendly. You'll have 30 days to return your product, even (and especially) if you opened the bag or can and your dog said "no way" . It's free if you bring your items back to a Petco near you; otherwise, you'll pay for the return shipping. This return policy extends to prescription dog food as well, but you'll only be able to send it in by mail (not in store).

Reputation in a steep decline

We weren't so excited to see that Petco had a "Not Rated" indicator on their listing with the Better Business Bureau. The BBB said that the company is in the process of responding to previously-closed complaints. There were just over 200 complaints filed there in the year leading up to this review, but that's not uncommon for a large company with both an online store and hundreds of brick-and-mortar locations. Unfortunately, customer feedback elsewhere tells a similar story. Over 800 people gave Petco the lowest possible rating of one star, and most of their problems relate specifically to the online ordering experience: orders placed for same-day delivery that still haven't come three days later, shipment of the wrong items, difficulties placing orders through the online store and the app, and so on.

Last place among dog food stores

Unfortunately for Petco, this lack of reliability has dropped them from first to worst in our rankings. Customers have a lot of options these days when buying dog food online, and there's no reason to buy it from a store that can't deliver as promised. Despite all of the perks, Petco can no longer compete with retailers who get orders from warehouse to doorstep in a day or two - or even on the same day the order is placed! We're hopeful that Petco can eventually earn a higher rating once again, but for now we encourage you to look at their higher-ranked rivals.

Where Can You Buy the Best Dog Food?

If your dogs are like ours, you probably spot a furry little face at your bedside right on cue every morning, telling you it's time for breakfast. You go to scoop out their meal and - oh no - you're almost out of kibble! You already know that "people food" is a bad choice, because it can upset their stomachs (and encourage them to beg at the table too). What if you don't have time to run to the store? Or your local pet supply store is out of your pet's preferred dog food?

Online ordering to the rescue. From familiar brands to specialty manufacturers, most types of dog food are easily ordered over the internet. Better yet, some stores have ways of getting it delivered right to your home within a day - or even a few hours. Also, if you've got options near you and just don't have the energy to run inside, lots of dog food stores let you order online for curbside pickup.

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Dog Food Store FAQ

Like a normal person, dogs require a healthy balance of protein, fat, and carbohydrates in their diets. Carbohydrates, fats, and proteins provide your pooch the essential energy they need to do daily activities. Dogs rely on the protein in their diet to receive the 10 essential amino acids that they are unable to produce. Fats are the main source of fatty acids which provide not only an important part of the development of tissues, muscles, and nerves. Fatty acids allow your pets body to absorb fat-soluble vitamins (A, D, E, and K). Carbohydrates come in various forms and provide your pooch the energy it needs to do the normal daily activities. Along with a healthy diet, dogs need fresh water and regular exercise.
Dog food types vary greatly depending on the customer and pooches wants. There are vet authorized diets (prescription required), canned, dry, wet, specialized breed specific, premium, raw, human-grade, frozen, freeze-dried, dehydrated, and food toppings.
Very, most companies have dog food that can be refined to type of food, breed, age, vitamins, and allergies. You can get a brand that is breed and age specific for your puppy. Having an older dog means their dog food should have joint and muscle vitamins to provide support for an aging body. There are many options to choose from to keep your pooch happy and healthy.
Depending on the size of your pooch, your dog may need a new bag weekly or every 3 months. Some companies even offer a membership where you can sign up to receive deliveries (i.e., weekly, monthly, or quarterly) and even lower dog food prices. If you do not have a membership, delivery can fluctuate depending on the type of delivery options available and can range from 1 to 5 business days. To help with calculating how much you need, per every pound of dog food, there is 4 cups. So for a 5lb bag there is 20 cups and in a normal 20lb bag there is 80 cups.
Most dog foods will put grain free in the title or description of the dog food bag. If you are still hesitant make sure the dog food ingredients do not contain grains, which can be found in corn, soy, barley, rye, rice, or wheat. There are lots of grain free substitutes for your pooch such as tapioca, green peas, beans, legumes, sweet potatoes, and more.
Experts have recommended that it is best to transition slowly to the new pet food. When you first begin you should have the pet's food contain 25% of the new food and 75% of the old food. After a few days, without any stomach problems, you can start giving your pet 50% new and 50% old food ratios. Then for a few days use 75% new and 25% old food. After that you can fully transition over to the new food. This total process will take around 2 weeks.
Yes! Many companies have a 30-to-60-day return policy that allows the customer to return the unused food portions in the original bag with a guaranteed refund. Prescription food products require more of a process to return and in some cases, refund is not available. Be sure to read the small print if you are worried your furry friend might not like his or her new dinner.
Of course, if your pet decides they do not like the new food, or you receive a damaged bag, a refund is often allowed. Many companies offer excellent customer service through email, phone call, or on-site messaging. Be sure to read the policies of each company before placing your online order.
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Continued from above...

Want to take your life to the next level of convenience? Look for a dog food retailer that offers autoship on your purchases: you can set up your account to have your wet and dry dog food delivered automatically on your preferred schedule. You'll never run out of dog food again.

What if you're trying a new type of dog food and you're not sure your persnickety pooch will be a fan? The best dog food stores make it risk-free by allowing for returns, refunds and exchanges on packages you've opened already.

There are lots of stores where you can buy your pet's food, and it's not always necessary to get it from a specialty retailer. So, which one should you choose the next time those hungry eyes are looking at you from the side of the bed? Here are some things to look for when you're deciding where to shop:

  • Variety of options. The more brands, formulas and sizes a dog food store carries, the more likely it is to have the ones you want in stock.
  • Speed of delivery. How fast can you expect your dog food to arrive? Are there options for same- or next-day delivery if you need it?
  • Return/refund policy. Dogs can be picky. If your vet recommends trying something new and your dog says "absolutely not" when you put it in her bowl, will the retailer let you get a refund or an exchange?
  • Customer feedback. Are there reviews on the products you can use to help decide what to buy? What do shoppers say about how the company treated them when there was a problem with an order? Have there been any complaints filed with the Better Business Bureau?

TopConsumerReviews.com has evaluated and ranked the best online retailers of dog food on the market today. We're confident that this information will help you find the right store to get all of your kibble and cans delivered to your doorstep. Your dog will thank you!

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