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PetFlow Review

Monday, December 5th

2022 Dog Food Store Reviews

PetFlow Review 3.5 Star Rating


3.5 Star Rating
  • Over 2,000 types of dog food to choose from
  • A+ rated and accredited by the BBB
  • Free shipping on orders over $49
  • 30-day return policy on unopened items only, customer pays return shipping fees

PetFlow got its start in 2010 with a mission to make it easier for pet owners everywhere to get the best food at the best prices. Their inventory consists of almost 300 different brands of cat and dog food, treats and other supplies.

Filters make it simple to find what you need

It's pretty intuitive to shop on the PetFlow site. Use the filters on the left side of the page to make it easier to find what you're looking for: brand, price range, dry or wet food, any special conditions you're trying to manage, ingredients, even where the food is made. You can also see at a glance how customers have rated each product by average number of "paw prints" (like stars); you'll have to click on a particular dog food to see how many reviews were used to arrive at that average. It's helpful to scroll down to see the reviews, because you can filter them by aspects that might be important to you (like certain pros and cons) or even search for keywords like your dog's breed or food sensitivity. (And don't forget to take a peek at some of the cute doggo photos while you're at it.)

Decent availability and prices

How does PetFlow's selection of over 2,000 dog food options stack up against the competition? We had no problem finding the Taste of the Wild Pacific Stream kibble we used as a tool to fairly compare dog food stores. It was available in 5, 14, and 28 pound bags; the smallest option was priced the same as everywhere else ($17.99) but the 28-lb. bag was a dollar more expensive at $55.99. However, PetFlow had an option to buy two 28-lb bags for $105.98, not only a choice we didn't see elsewhere but also giving us a savings of almost $7. Our canned dog food, the Purina One SmartBlend in the Beef & Brown Rice flavor, was also available: it could only be purchased as a case of 12, not as single cans, but the per-case price of $17.25 was lower than we found at most rival dog food stores.

Watch for discount opportunities

If you'd like to get a 10% discount on your first dog food order, look for the pop-up asking for your email address when you visit the PetFlow site. You'll also have to check a box to indicate if you're shopping for a cat, dog or other pet. Also, if you'd like to set up your dog food for auto-ship deliveries, you can enter code 10x5 and get a $10 discount on your first five shipments. Cool side benefit: every order gets a bowl of food donated to a pet in need.

Best Dog Food Stores

Dog owners love shopping here - usually

Reputation-wise, PetFlow does very well. They've got an "A+" rating and are accredited by the Better Business Bureau, with very few complaints filed there. And, looking outside of the BBB's listing, we found over 46,000 five-star reviews from happy customers. Our one caveat is that a fair number of the more recent reviews indicated issues with delivery: items coming late and requiring dog owners to buy something locally until their packages arrived. During a time of widespread supply chain issues, that's not surprising, but it could be more problematic for a retailer like PetFlow that doesn't have easy in-person pickup options.

Is it in stock?

We noticed those inventory issues as we browsed the PetFlow site most recently. Out of the eight different varieties of Purina One SmartBlend they listed, all but one were out of stock. There were similar issues with different sizes of Merrick Backcountry kibble and canned dog food from Hill's Prescription Diet and Royal Canin.

No returns on opened dog food packages

Another reason why PetFlow didn't make our top three list among dog food stores is their return policy. They never accept returns of opened products - so if you buy a case of canned food and your dog only eats one of them, you can't return any of it. And, if you decide to return an unopened item within PetFlow's 30-day timeframe, you'll pay return shipping fees ranging from $5.95 to $14.95, depending on the original price of what you're sending back.

Good option, just watch availability

There's no question that PetFlow has a solid reputation and that their customer base is enthusiastic and loyal. You'll find a wide range of dog food brands, from the staples you'll see in a supermarket to premium-quality, specialty foods - but the question of the day is "will it actually be in stock and arrive when you need it?" With how often the answer to that seems to be "probably not" , we think many dog-moms and -dads will want to check out the higher-ranked dog food stores before turning to PetFlow.

Where Can You Buy the Best Dog Food?

If your dogs are like ours, you probably spot a furry little face at your bedside right on cue every morning, telling you it's time for breakfast. You go to scoop out their meal and - oh no - you're almost out of kibble! You already know that "people food" is a bad choice, because it can upset their stomachs (and encourage them to beg at the table too). What if you don't have time to run to the store? Or your local pet supply store is out of your pet's preferred dog food?

Online ordering to the rescue. From familiar brands to specialty manufacturers, most types of dog food are easily ordered over the internet. Better yet, some stores have ways of getting it delivered right to your home within a day - or even a few hours. Also, if you've got options near you and just don't have the energy to run inside, lots of dog food stores let you order online for curbside pickup.

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Dog Food Store FAQ

Like a normal person, dogs require a healthy balance of protein, fat, and carbohydrates in their diets. Carbohydrates, fats, and proteins provide your pooch the essential energy they need to do daily activities. Dogs rely on the protein in their diet to receive the 10 essential amino acids that they are unable to produce. Fats are the main source of fatty acids which provide not only an important part of the development of tissues, muscles, and nerves. Fatty acids allow your pets body to absorb fat-soluble vitamins (A, D, E, and K). Carbohydrates come in various forms and provide your pooch the energy it needs to do the normal daily activities. Along with a healthy diet, dogs need fresh water and regular exercise.
Dog food types vary greatly depending on the customer and pooches wants. There are vet authorized diets (prescription required), canned, dry, wet, specialized breed specific, premium, raw, human-grade, frozen, freeze-dried, dehydrated, and food toppings.
Very, most companies have dog food that can be refined to type of food, breed, age, vitamins, and allergies. You can get a brand that is breed and age specific for your puppy. Having an older dog means their dog food should have joint and muscle vitamins to provide support for an aging body. There are many options to choose from to keep your pooch happy and healthy.
Depending on the size of your pooch, your dog may need a new bag weekly or every 3 months. Some companies even offer a membership where you can sign up to receive deliveries (i.e., weekly, monthly, or quarterly) and even lower dog food prices. If you do not have a membership, delivery can fluctuate depending on the type of delivery options available and can range from 1 to 5 business days. To help with calculating how much you need, per every pound of dog food, there is 4 cups. So for a 5lb bag there is 20 cups and in a normal 20lb bag there is 80 cups.
Most dog foods will put grain free in the title or description of the dog food bag. If you are still hesitant make sure the dog food ingredients do not contain grains, which can be found in corn, soy, barley, rye, rice, or wheat. There are lots of grain free substitutes for your pooch such as tapioca, green peas, beans, legumes, sweet potatoes, and more.
Experts have recommended that it is best to transition slowly to the new pet food. When you first begin you should have the pet's food contain 25% of the new food and 75% of the old food. After a few days, without any stomach problems, you can start giving your pet 50% new and 50% old food ratios. Then for a few days use 75% new and 25% old food. After that you can fully transition over to the new food. This total process will take around 2 weeks.
Yes! Many companies have a 30-to-60-day return policy that allows the customer to return the unused food portions in the original bag with a guaranteed refund. Prescription food products require more of a process to return and in some cases, refund is not available. Be sure to read the small print if you are worried your furry friend might not like his or her new dinner.
Of course, if your pet decides they do not like the new food, or you receive a damaged bag, a refund is often allowed. Many companies offer excellent customer service through email, phone call, or on-site messaging. Be sure to read the policies of each company before placing your online order.
Compare the Best Reviews

Continued from above...

Want to take your life to the next level of convenience? Look for a dog food retailer that offers autoship on your purchases: you can set up your account to have your wet and dry dog food delivered automatically on your preferred schedule. You'll never run out of dog food again.

What if you're trying a new type of dog food and you're not sure your persnickety pooch will be a fan? The best dog food stores make it risk-free by allowing for returns, refunds and exchanges on packages you've opened already.

There are lots of stores where you can buy your pet's food, and it's not always necessary to get it from a specialty retailer. So, which one should you choose the next time those hungry eyes are looking at you from the side of the bed? Here are some things to look for when you're deciding where to shop:

  • Variety of options. The more brands, formulas and sizes a dog food store carries, the more likely it is to have the ones you want in stock.
  • Speed of delivery. How fast can you expect your dog food to arrive? Are there options for same- or next-day delivery if you need it?
  • Return/refund policy. Dogs can be picky. If your vet recommends trying something new and your dog says "absolutely not" when you put it in her bowl, will the retailer let you get a refund or an exchange?
  • Customer feedback. Are there reviews on the products you can use to help decide what to buy? What do shoppers say about how the company treated them when there was a problem with an order? Have there been any complaints filed with the Better Business Bureau?

TopConsumerReviews.com has evaluated and ranked the best online retailers of dog food on the market today. We're confident that this information will help you find the right store to get all of your kibble and cans delivered to your doorstep. Your dog will thank you!

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