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Monday, December 5th
PetFlow got its start in 2010 with a mission to make it easier for pet owners everywhere to get the best food at the best prices. Their inventory consists of almost 300 different brands of cat and dog food, treats and other supplies.
Filters make it simple to find what you need
It's pretty intuitive to shop on the PetFlow site. Use the filters on the left side of the page to make it easier to find what you're looking for: brand, price range, dry or wet food, any special conditions you're trying to manage, ingredients, even where the food is made. You can also see at a glance how customers have rated each product by average number of "paw prints" (like stars); you'll have to click on a particular dog food to see how many reviews were used to arrive at that average. It's helpful to scroll down to see the reviews, because you can filter them by aspects that might be important to you (like certain pros and cons) or even search for keywords like your dog's breed or food sensitivity. (And don't forget to take a peek at some of the cute doggo photos while you're at it.)
Decent availability and prices
How does PetFlow's selection of over 2,000 dog food options stack up against the competition? We had no problem finding the Taste of the Wild Pacific Stream kibble we used as a tool to fairly compare dog food stores. It was available in 5, 14, and 28 pound bags; the smallest option was priced the same as everywhere else ($17.99) but the 28-lb. bag was a dollar more expensive at $55.99. However, PetFlow had an option to buy two 28-lb bags for $105.98, not only a choice we didn't see elsewhere but also giving us a savings of almost $7. Our canned dog food, the Purina One SmartBlend in the Beef & Brown Rice flavor, was also available: it could only be purchased as a case of 12, not as single cans, but the per-case price of $17.25 was lower than we found at most rival dog food stores.
Watch for discount opportunities
If you'd like to get a 10% discount on your first dog food order, look for the pop-up asking for your email address when you visit the PetFlow site. You'll also have to check a box to indicate if you're shopping for a cat, dog or other pet. Also, if you'd like to set up your dog food for auto-ship deliveries, you can enter code 10x5 and get a $10 discount on your first five shipments. Cool side benefit: every order gets a bowl of food donated to a pet in need.
Dog owners love shopping here - usually
Reputation-wise, PetFlow does very well. They've got an "A+" rating and are accredited by the Better Business Bureau, with very few complaints filed there. And, looking outside of the BBB's listing, we found over 46,000 five-star reviews from happy customers. Our one caveat is that a fair number of the more recent reviews indicated issues with delivery: items coming late and requiring dog owners to buy something locally until their packages arrived. During a time of widespread supply chain issues, that's not surprising, but it could be more problematic for a retailer like PetFlow that doesn't have easy in-person pickup options.
Is it in stock?
We noticed those inventory issues as we browsed the PetFlow site most recently. Out of the eight different varieties of Purina One SmartBlend they listed, all but one were out of stock. There were similar issues with different sizes of Merrick Backcountry kibble and canned dog food from Hill's Prescription Diet and Royal Canin.
No returns on opened dog food packages
Another reason why PetFlow didn't make our top three list among dog food stores is their return policy. They never accept returns of opened products - so if you buy a case of canned food and your dog only eats one of them, you can't return any of it. And, if you decide to return an unopened item within PetFlow's 30-day timeframe, you'll pay return shipping fees ranging from $5.95 to $14.95, depending on the original price of what you're sending back.
Good option, just watch availability
There's no question that PetFlow has a solid reputation and that their customer base is enthusiastic and loyal. You'll find a wide range of dog food brands, from the staples you'll see in a supermarket to premium-quality, specialty foods - but the question of the day is "will it actually be in stock and arrive when you need it?" With how often the answer to that seems to be "probably not" , we think many dog-moms and -dads will want to check out the higher-ranked dog food stores before turning to PetFlow.
If your dogs are like ours, you probably spot a furry little face at your bedside right on cue every morning, telling you it's time for breakfast. You go to scoop out their meal and - oh no - you're almost out of kibble! You already know that "people food" is a bad choice, because it can upset their stomachs (and encourage them to beg at the table too). What if you don't have time to run to the store? Or your local pet supply store is out of your pet's preferred dog food?
Online ordering to the rescue. From familiar brands to specialty manufacturers, most types of dog food are easily ordered over the internet. Better yet, some stores have ways of getting it delivered right to your home within a day - or even a few hours. Also, if you've got options near you and just don't have the energy to run inside, lots of dog food stores let you order online for curbside pickup.
Want to take your life to the next level of convenience? Look for a dog food retailer that offers autoship on your purchases: you can set up your account to have your wet and dry dog food delivered automatically on your preferred schedule. You'll never run out of dog food again.
What if you're trying a new type of dog food and you're not sure your persnickety pooch will be a fan? The best dog food stores make it risk-free by allowing for returns, refunds and exchanges on packages you've opened already.
There are lots of stores where you can buy your pet's food, and it's not always necessary to get it from a specialty retailer. So, which one should you choose the next time those hungry eyes are looking at you from the side of the bed? Here are some things to look for when you're deciding where to shop:
TopConsumerReviews.com has evaluated and ranked the best online retailers of dog food on the market today. We're confident that this information will help you find the right store to get all of your kibble and cans delivered to your doorstep. Your dog will thank you!
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