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Wednesday, February 28th
PetSmart is one of the largest specialty pet retailers, with over 1,600 locations throughout the US, Canada and Puerto Rico. You may have even gotten your furry friend through one of their adoption events: the company partners with almost 4,000 animal welfare organizations to find homes for pets needing a new home.
Mixed results selection-wise
There are over 1,200 products to choose from when it comes to dog food at PetSmart. We looked at two frequently-purchased types of dog food to see how all of the retailers in our evaluation would perform: Purina One SmartBlend Beef & Brown Rice in a can and Taste of the Wild's Pacific Stream kibble. Unfortunately, PetSmart doesn't seem to carry anything in the Taste of the Wild line, so no comparison available there. When we looked for the canned Purina, we didn't see it at first - because it was listed as an alternate flavor to the chicken variety. PetSmart offered it at $1.79/can - slightly more expensive than other stores - and there's a minimum order of 12 cans if you want it shipped to your home. Otherwise, you can always order online and pick up in store, and PetSmart even has options for same-day delivery via DoorDash.
Price matching available
By the way, PetSmart has a price match guarantee. That means you could show them the price on those Purina cans on the competitor's website and they'll honor that lower amount.
Save with automatic deliveries
Like most of the dog food stores we evaluated, PetSmart can help you stay stocked up on your pet's favorite meals with an automatic delivery program. You'll save 35% on your first autoship purchase and get a 5% discount on every order thereafter.
Free rewards program
While you're at it, you will probably want to sign up for PetSmart's free loyalty program called Treats. It gets you points on every purchase and service, a surprise on your pet's birthday, and free shipping on orders over $49.
Not as customer-friendly as the competition
With all of these positives, why does PetSmart rank relatively low among dog food companies? We expected to get more from this pet-centric store, to be honest. Many of the specialty retailers in our review have generous return policies that allow customers to get a refund if the dog food doesn't go over well with Rex or Rover, but PetSmart only gives you your money back if the package is unopened. It also seems a little much to make shoppers join a rewards program to get free shipping on orders over $49; with many of PetSmart's rivals, that's the threshold to qualify for no-cost delivery, without jumping through any extra hoops.
Disappointing shopper feedback
PetSmart's reputation is what clinched the lower ranking for us. They've only got a "B" rating from the Better Business Bureau for failing to respond to a few customer complaints out of the 120+ received in the year leading up to this review. Their feedback isn't awesome in other places we looked, either: just 10% of shoppers gave them a five-star rating, while a whopping 81% rated PetSmart as the lowest possible score. True, much of that relates to experiences at brick-and-mortar locations - not specifically to online shopping or to dog food itself - but it's still not a good sign.
Room for improvement
You can find a decent selection of dog food at PetSmart, plus plenty of other must-haves and fun add-ons in their inventory. And, if you need the ability to buy online and get it fast (either by using delivery or going to a local store), this is one of the retailers that makes it possible. But, PetSmart's reputation and lack of some brand options make it a better idea to look at their better-performing rivals before buying your dog food here.
If your dogs are like ours, you probably spot a furry little face at your bedside right on cue every morning, telling you it's time for breakfast. You go to scoop out their meal and - oh no - you're almost out of kibble! You already know that "people food" is a bad choice, because it can upset their stomachs (and encourage them to beg at the table too). What if you don't have time to run to the store? Or your local pet supply store is out of your pet's preferred dog food?
Online ordering to the rescue. From familiar brands to specialty manufacturers, most types of dog food are easily ordered over the internet. Better yet, some stores have ways of getting it delivered right to your home within a day - or even a few hours. Also, if you've got options near you and just don't have the energy to run inside, lots of dog food stores let you order online for curbside pickup.
Want to take your life to the next level of convenience? Look for a dog food retailer that offers autoship on your purchases: you can set up your account to have your wet and dry dog food delivered automatically on your preferred schedule. You'll never run out of dog food again.
What if you're trying a new type of dog food and you're not sure your persnickety pooch will be a fan? The best dog food stores make it risk-free by allowing for returns, refunds and exchanges on packages you've opened already.
There are lots of stores where you can buy your pet's food, and it's not always necessary to get it from a specialty retailer. So, which one should you choose the next time those hungry eyes are looking at you from the side of the bed? Here are some things to look for when you're deciding where to shop:
TopConsumerReviews.com has evaluated and ranked the best online retailers of dog food on the market today. We're confident that this information will help you find the right store to get all of your kibble and cans delivered to your doorstep. Your dog will thank you!
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