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PetSmart Review

Wednesday, February 28th

2024 Dog Food Store Reviews

PetSmart Review 3 Star Rating


3 Star Rating
  • Over 1,200 options in dog food
  • Price match guarantee
  • 60-day return policy on unopened products
  • Complimentary loyalty program
  • Options for same-day delivery via DoorDash

PetSmart is one of the largest specialty pet retailers, with over 1,600 locations throughout the US, Canada and Puerto Rico. You may have even gotten your furry friend through one of their adoption events: the company partners with almost 4,000 animal welfare organizations to find homes for pets needing a new home.

Mixed results selection-wise

There are over 1,200 products to choose from when it comes to dog food at PetSmart. We looked at two frequently-purchased types of dog food to see how all of the retailers in our evaluation would perform: Purina One SmartBlend Beef & Brown Rice in a can and Taste of the Wild's Pacific Stream kibble. Unfortunately, PetSmart doesn't seem to carry anything in the Taste of the Wild line, so no comparison available there. When we looked for the canned Purina, we didn't see it at first - because it was listed as an alternate flavor to the chicken variety. PetSmart offered it at $1.79/can - slightly more expensive than other stores - and there's a minimum order of 12 cans if you want it shipped to your home. Otherwise, you can always order online and pick up in store, and PetSmart even has options for same-day delivery via DoorDash.

Price matching available

By the way, PetSmart has a price match guarantee. That means you could show them the price on those Purina cans on the competitor's website and they'll honor that lower amount.

Save with automatic deliveries

Like most of the dog food stores we evaluated, PetSmart can help you stay stocked up on your pet's favorite meals with an automatic delivery program. You'll save 35% on your first autoship purchase and get a 5% discount on every order thereafter.

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Free rewards program

While you're at it, you will probably want to sign up for PetSmart's free loyalty program called Treats. It gets you points on every purchase and service, a surprise on your pet's birthday, and free shipping on orders over $49.

Not as customer-friendly as the competition

With all of these positives, why does PetSmart rank relatively low among dog food companies? We expected to get more from this pet-centric store, to be honest. Many of the specialty retailers in our review have generous return policies that allow customers to get a refund if the dog food doesn't go over well with Rex or Rover, but PetSmart only gives you your money back if the package is unopened. It also seems a little much to make shoppers join a rewards program to get free shipping on orders over $49; with many of PetSmart's rivals, that's the threshold to qualify for no-cost delivery, without jumping through any extra hoops.

Disappointing shopper feedback

PetSmart's reputation is what clinched the lower ranking for us. They've only got a "B" rating from the Better Business Bureau for failing to respond to a few customer complaints out of the 120+ received in the year leading up to this review. Their feedback isn't awesome in other places we looked, either: just 10% of shoppers gave them a five-star rating, while a whopping 81% rated PetSmart as the lowest possible score. True, much of that relates to experiences at brick-and-mortar locations - not specifically to online shopping or to dog food itself - but it's still not a good sign.

Room for improvement

You can find a decent selection of dog food at PetSmart, plus plenty of other must-haves and fun add-ons in their inventory. And, if you need the ability to buy online and get it fast (either by using delivery or going to a local store), this is one of the retailers that makes it possible. But, PetSmart's reputation and lack of some brand options make it a better idea to look at their better-performing rivals before buying your dog food here.

Where Can You Buy the Best Dog Food?

If your dogs are like ours, you probably spot a furry little face at your bedside right on cue every morning, telling you it's time for breakfast. You go to scoop out their meal and - oh no - you're almost out of kibble! You already know that "people food" is a bad choice, because it can upset their stomachs (and encourage them to beg at the table too). What if you don't have time to run to the store? Or your local pet supply store is out of your pet's preferred dog food?

Online ordering to the rescue. From familiar brands to specialty manufacturers, most types of dog food are easily ordered over the internet. Better yet, some stores have ways of getting it delivered right to your home within a day - or even a few hours. Also, if you've got options near you and just don't have the energy to run inside, lots of dog food stores let you order online for curbside pickup.

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Dog Food Store FAQ

Like a normal person, dogs require a healthy balance of protein, fat, and carbohydrates in their diets. Carbohydrates, fats, and proteins provide your pooch the essential energy they need to do daily activities. Dogs rely on the protein in their diet to receive the 10 essential amino acids that they are unable to produce. Fats are the main source of fatty acids which provide not only an important part of the development of tissues, muscles, and nerves. Fatty acids allow your pets body to absorb fat-soluble vitamins (A, D, E, and K). Carbohydrates come in various forms and provide your pooch the energy it needs to do the normal daily activities. Along with a healthy diet, dogs need fresh water and regular exercise.
Dog food types vary greatly depending on the customer and pooches wants. There are vet authorized diets (prescription required), canned, dry, wet, specialized breed specific, premium, raw, human-grade, frozen, freeze-dried, dehydrated, and food toppings.
Very, most companies have dog food that can be refined to type of food, breed, age, vitamins, and allergies. You can get a brand that is breed and age specific for your puppy. Having an older dog means their dog food should have joint and muscle vitamins to provide support for an aging body. There are many options to choose from to keep your pooch happy and healthy.
Depending on the size of your pooch, your dog may need a new bag weekly or every 3 months. Some companies even offer a membership where you can sign up to receive deliveries (i.e., weekly, monthly, or quarterly) and even lower dog food prices. If you do not have a membership, delivery can fluctuate depending on the type of delivery options available and can range from 1 to 5 business days. To help with calculating how much you need, per every pound of dog food, there is 4 cups. So for a 5lb bag there is 20 cups and in a normal 20lb bag there is 80 cups.
Most dog foods will put grain free in the title or description of the dog food bag. If you are still hesitant make sure the dog food ingredients do not contain grains, which can be found in corn, soy, barley, rye, rice, or wheat. There are lots of grain free substitutes for your pooch such as tapioca, green peas, beans, legumes, sweet potatoes, and more.
Experts have recommended that it is best to transition slowly to the new pet food. When you first begin you should have the pet's food contain 25% of the new food and 75% of the old food. After a few days, without any stomach problems, you can start giving your pet 50% new and 50% old food ratios. Then for a few days use 75% new and 25% old food. After that you can fully transition over to the new food. This total process will take around 2 weeks.
Yes! Many companies have a 30-to-60-day return policy that allows the customer to return the unused food portions in the original bag with a guaranteed refund. Prescription food products require more of a process to return and in some cases, refund is not available. Be sure to read the small print if you are worried your furry friend might not like his or her new dinner.
Of course, if your pet decides they do not like the new food, or you receive a damaged bag, a refund is often allowed. Many companies offer excellent customer service through email, phone call, or on-site messaging. Be sure to read the policies of each company before placing your online order.
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Continued from above...

Want to take your life to the next level of convenience? Look for a dog food retailer that offers autoship on your purchases: you can set up your account to have your wet and dry dog food delivered automatically on your preferred schedule. You'll never run out of dog food again.

What if you're trying a new type of dog food and you're not sure your persnickety pooch will be a fan? The best dog food stores make it risk-free by allowing for returns, refunds and exchanges on packages you've opened already.

There are lots of stores where you can buy your pet's food, and it's not always necessary to get it from a specialty retailer. So, which one should you choose the next time those hungry eyes are looking at you from the side of the bed? Here are some things to look for when you're deciding where to shop:

  • Variety of options. The more brands, formulas and sizes a dog food store carries, the more likely it is to have the ones you want in stock.
  • Speed of delivery. How fast can you expect your dog food to arrive? Are there options for same- or next-day delivery if you need it?
  • Return/refund policy. Dogs can be picky. If your vet recommends trying something new and your dog says "absolutely not" when you put it in her bowl, will the retailer let you get a refund or an exchange?
  • Customer feedback. Are there reviews on the products you can use to help decide what to buy? What do shoppers say about how the company treated them when there was a problem with an order? Have there been any complaints filed with the Better Business Bureau?

TopConsumerReviews.com has evaluated and ranked the best online retailers of dog food on the market today. We're confident that this information will help you find the right store to get all of your kibble and cans delivered to your doorstep. Your dog will thank you!

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