PupBox Review

Sunday, April 20th

2025 Dog Treat Club Reviews

PupBox

• Boxes tailored to meet your dog's developmental stage
• Options for adult dogs too
• Monthly prices range from $20 to $39, depending on subscription length
• Shipping fees of $3.99 per box (free if you add extra treats at checkout)
• Over 3 million boxes delivered

Getting a puppy can feel as challenging as having a newborn baby. There are numerous questions about how to care for your new furry family member, establish a routine, and help them settle into your home. PupBox is a dog treat club that understands the unique needs of new dog parents navigating the joys and challenges of puppyhood. They've delivered over 3 million boxes.

Developmental milestones are the focus

When you create a profile for your puppy, PupBox customizes your deliveries to suit your dog's current developmental stage. Whether it's teething or housebreaking, you'll receive training guides and treats designed to support your pup's progress. Each box also includes an assortment of toys, chews, and accessories perfectly suited for your dog's specific stage of development. You can also add notes about your four-legged friend and any allergies during the profile creation process.

Treats for adult dogs too

If your "baby dog" is more mature and not in the traditional puppy stage, no worries. PupBox caters to adult dogs too. Each delivery for that age range contains 4-7 products that aren't age-specific, and you'll still receive valuable training tips and tricks to help your older pet.

Prices range from $20 to $39 per delivery

We were a little annoyed that we had to create a whole profile just to peek at PupBox's pricing; to spare you that hassle, we'll tell you what to expect. If you're interested in trying out a single PupBox, it's available for a one-time purchase of $39. However, for those who opt for a 3-month, 6-month, or 12-month subscription, substantial savings await: $34 per box on a 3-month plan, $32 per box on a 6-month subscription, or $20 per box when you sign up for a whole year. Shipping is $3.99 per box, unless you add an extra treat to your subscription (options available during checkout). All plans are paid monthly, not upfront, and they'll renew automatically until you cancel.

Good satisfaction guarantee

PupBox claims that if any of the products in your delivery fall short of your expectations, they'll happily send you a replacement hassle-free. It's a great customer-centric promise, although PupBox lacks a customer service phone line, relying on communication through email, traditional mail, and social media channels (not exactly ideal for any urgent concerns).

Not great right out of the gate

Also, PupBox's reputation has declined since our previous review. They've gone from an "A+” to a "B+” from the Better Business Bureau, with nearly 100 complaints filed over the last three years. Customers who weren't satisfied with their initial box reported issues, such as products not offering a good value for the price or items being incorrectly sized for their large-breed puppies, and received no response from company representatives.

Hard to cancel

Furthermore, PupBox's cancellation policy leaves much to be desired. Once you subscribe, you're committed to the full term of your membership and can only deactivate the auto-renewal at the end of your subscription. We found complaints from customers who struggled to turn off the renewal without success.

Good idea but doesn't deliver

PupBox's concept of tailoring a dog treat club to a puppy's developmental stages, delivering timely training support, along with corresponding treats and toys, is promising. However, PupBox doesn't seem to live up to expectations, not always delivering a quality experience to their subscribers, particularly in terms of communication, responsiveness, and subscription management. We'd recommend that you look elsewhere for guidance on raising your puppy, as well as for your dog treats delivered on the regular.