Wagwell Review

Thursday, March 30th

2023 Dog Treat Club Reviews

Wagwell

• $34/month for a subscription
• $39 for a one-time delivery
• $9 for an additional toy

WagWell is one of the newest dog treat clubs on the block, offering products that are healthy, safe and fun. Everything your furry friend receives will be all-natural, 100% organic, manufactured solely in the US or Canada. That should give you some peace of mind that you won't be getting anything that might be toxic or dangerous!

2 bags of treats

Each WagWell delivery includes two bags of treats, two bully sticks, a premium toy and a fun bandana. We love that this company gives you the option of adding another toy (for an extra $9): if your pet quickly goes through toys, gets bored easily, or if you have more than one dog at home, this is a nice feature you won't find with many of WagWell's competitors.

Dog treat club features:

• Free shipping in the US
• Each box includes 2 bags of organic treats, 2 all-natural bully sticks, a premium toy and a bandana
• Can add a second toy to any box -a convenient option if you have more than one dog (or one that goes through toys quickly!)
• All products made in the USA or Canada
• Can purchase as a monthly recurring subscription or a one-off gift delivery

Specify your dog's size

When you sign up, you'll specify your dog's size, so that the toys and treats are appropriate; WagWell recommends that you go up a size if your pet is close to the upper end of the weight range (for example, if he weighs 48 pounds, you'd choose the large size instead of the medium).

Save if you pay in advance

What does it cost? You'll spend $34 when you subscribe to a recurring monthly delivery. If you pay in advance (three or six months), you'll save a little bit: it's $96 for the three-month plan and $186 for the six-month plan. There's no extra charge for shipping.

Save with onsite discount

Want to get a little more bark for your buck? You can get 20% off your first delivery if you provide WagWell with your email address. Just look for a pop-up when you visit the site.

One-off gift option

WagWell also lets you send a box - to a friend or even to yourself! - as a one-off gift purchase. You'll pay a little more ($39 instead of $34) but your plan won't automatically renew.

Newer dog treat club

Because it's newer to the dog treat club marketplace, WagWell doesn't have quite as much customer feedback as many of their rivals. At the time of our evaluation, there were just over 50 customer reviews on their website and only a handful scattered throughout the internet (including WagWell's somewhat quiet social media channels). But, the feedback we found was almost universally positive and enthusiastic, with lots of compliments particularly on the treats and toys.

Missing satisfaction guarantee

However, we're less than impressed with this subscription's satisfaction guarantee (or lack thereof). Their policy states that you can cancel your subscription if your dog doesn't like the toys and treats, but doesn't offer a refund - even if you've prepaid. Most dog treat clubs go the extra mile to keep you and your pet happy, so WagWell has a way to go if they want to be on par with their rivals in that regard.

Subscriptions renew automatically

Also, WagWell sets all of their subscriptions to renew automatically. If you sign up for a three-month plan and forget to cancel, you can expect to pay for another three-month plan whether you wanted it or not.

Room to improve

WagWell definitely has the potential to be a popular dog treat club. Their all-natural, safe treats and toys seem to be a big hit with their four-legged customers and their owners, and the buzz the company is generating is "so far, so good" . But, to really run with the big dogs in this subscription category, WagWell will need to improve their customer service to include a more generous refund policy and satisfaction guarantee.