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Wednesday, January 22nd
DeerC is a company that focuses on providing consumer-friendly drones and wheeled remote-controlled toys tailored to kids. Their product lineup features a variety of quadcopter drones in somewhat uninspiring colors like red, blue, silver, and black, with models ranging from the D10 to the D70.
Range of features, but online problems
DeerC's drones offer a range of features from simple toss-to-launch functions to more advanced capabilities like FPV transmission and voice control. Despite the variety, DeerC's online presence has problems: its official website offers limited information and products. While their Amazon store is the primary sales and reviews channel, it doesn't have an integrated experience with their website. Additionally, the sparse availability of accessories and a 3.2-star rating on Trustpilot with some negative reviews should give you pause about DeerC's product quality and customer service.
Lackluster website, research, and buying experiences
The vendor's website, which they title their "flagship store,” has scattered and grammatically incorrect information about the company and appears only partially finished. It doesn't show typical quadcopter drones like the Amazon store, but it does display wheeled and helicopter-style remote-controlled toys. The Amazon store appears to be the only location where consumers can buy everything, including the quadcopter-style drones. This confuses, frustrates, and reduces trust and value for visitors who want an integrated buying experience no matter where they shop.
Disappointing variety and confusing differences in accessories
The vendor's website is also quite short on accessories, only displaying "Battery” as a single category. On DeerC's Amazon store, it's not any less confusing. It displays only one category of quadcopter drone spare parts. Even though it does display batteries for sale, they differ greatly from what is sold on the vendor's website.
Decent selection and pricing of beginner quadcopter drones
DeerC quadcopter drones come in four underwhelmingly basic colors: red, blue, silver, and black. There are seven main models, the D10, D11, D20, D23, D40, D50, and D60 Their newest release, the D70, is a mini drone that folds for transport. However, as of this writing, only the D11, D20, D60, and D70 were available in stock for purchase on Amazon.
Restrictive refunds, exchanges, and returns policies
Arguably, the underwhelming refunds, exchanges, and returns policies reflect DeerC drones' pricing and probably the quality. You can cancel your order within 48 hours of placing it and expect a refund within 3-5 business days to your original form of payment. But after 30 days there are no refunds or exchanges. Returns require it to be in the same condition as received and in the original packaging. Sale items cannot be refunded, and if an item is marked as a gift when purchased and shipped directly to the purchaser, the return will occur in the form of a gift credit for the value of the return.
Customer complaints and reviews are really mixed
Amazon ratings were slightly positive, averaging about 50-60% 5-star reviews. People liked that the drones were easy to learn to fly. People who didn't like DeerC drones said they had problems with broken remotes, flyaways, unresponsive controls, malfunctioning after only a few days of use, previously opened boxes, and troubles pairing them with the remote. The vendor's listing with the Better Business Bureau doesn't exist. It has only one Trustpilot review, which was negative due to faulty hardware, a short warranty, and unhelpful customer service.
Good for kids and that's about all
It appears that DeerC's products are just enough for casual beginners looking to spend under $100 for a toy drone but they are not of good enough quality to merit a higher rating. Even if the cost will be higher, look to other vendors if you want a higher-quality drone.
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