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Tuesday, January 21st
EXO claims it distinguishes itself in the drone market by focusing on innovation and user-centric design. EXO targets enthusiasts and professionals by offering a range of drone models equipped with advanced features such as high-resolution cameras and extended flight times. While some customers praise EXO for its sleek designs and dependable performance, many others voice concerns over technical issues and lackluster customer support. Given the amount of negative feedback, we cannot recommend EXO at this time.
Product range initially looks decent
EXO's drone selection is small, but there are options for all ability levels, budgets, and consumer-oriented needs. Below is a summarized rundown of each major category of drone EXO sells.
EXO Blackhawk 3 Pro for advanced pilots
The EXO Blackhawk 3 Pro, priced at $949, includes an impressive flight time of over 53 minutes and can withstand winds up to Grade 7 (36mph). It features a 48 Megapixel f/1.85 camera capable of capturing 200mbps 4K HDR video with 6x hybrid zoom and night mode, backed by a 1/1.3in CMOS sensor. With a transmission range of over 9 miles and 3-way obstacle avoidance, this drone is FAA-compliant, offers an easy learning curve, and ensures privacy with encryption.
EXO Mini Pro+ 2024 is a newer mid-tier drone
A new addition to the lineup, the EXO Mini Pro+ 2024 is priced at $799. The Mini Pro+, with a 48-megapixel HDR camera that can record 200mbps 4K HDR video, has a 6x hybrid zoom. It offers a battery life of over 40 minutes and a transmission range of more than 6 miles. The Mini Pro+ 2024 features optional 3-way obstacle avoidance, automatic Quickshots, wind resistance, and privacy encryption.
EXO Cinemaster 2 for low-budget and new operators
The EXO Cinemaster 2, priced at $399, is a more affordable option that still delivers quality features. It sports a 10-megapixel camera capable of capturing 4K UHD video and 1080P slow motion, backed by a 1/2.3in CMOS sensor. With a wind resistance of Grade 5 (13-27 mph) and a flight time of 28 minutes, the Cinemaster 2 also includes an adjustable spotlight, requires no internet connection, and comes with a carrying case.
EXO X7 Ranger PLUS for low-cost FAA compliance
Lastly, the EXO X7 Ranger PLUS, priced at $329, offers optional 360° obstacle avoidance and a flight time of 25 minutes. It has a transmission range of 1/2 mile and a camera capable of capturing 4K photos (9 megapixels) and 2K video. The X7 Ranger PLUS can withstand winds up to 20 mph and features smart GPS modes. As of the date of this review, this drone was FAA-compliant.
Notable features of EXO drones
Each EXO's drone offers high-quality cameras and video capabilities, ranging from 4K HDR to 1080P Slow Motion. They also feature GPS tracking, return home functions and various flight modes. Wind resistance varies, with the Blackhawk 3 Pro and Mini Pro+ offering the highest resistance at Grade 7. Flight times range from 25 minutes to over 50 minutes.
Differences between EXO drone models
The Blackhawk 3 Pro stands out with its longest flight time, highest wind resistance, and longest transmission range, making it suitable for professionals or enthusiasts needing extended flight capabilities. The Mini Pro+ offers similar features at a lower price point and is ideal for intermediate users wanting advanced features without the highest price tag. The Cinemaster 2 prioritizes portability and affordability while still delivering decent camera quality, making it suitable for hobbyists or those on a budget. The X7 Ranger PLUS balances affordability and features, making it best for beginners or casual users.
Which choice of EXO drone makes the most sense
The choice of drone depends on the user's needs and budget. Professionals or enthusiasts may prefer the Blackhawk 3 Pro for its advanced features, while intermediate users may opt for the Mini Pro+ for its balance of performance and price. Hobbyists or budget-conscious consumers could consider the Cinemaster 2, while beginners might find the X7 Ranger PLUS a suitable entry-level option.
Negative experiences and widespread discontent with EXO drones
Based on the reviews from both Trustpilot and the Better Business Bureau (BBB), the overall reputation of EXO among its customer base appears overwhelmingly negative. On Trustpilot, out of four reviews, all were rated one star, with customers expressing dissatisfaction with various aspects of their experiences. Common complaints include poor customer service, malfunctioning products, difficulty obtaining refunds or replacements, and issues with shipping and delivery. For example, customers reported problems with faulty hardware, non-functional apps, unresponsive customer support, and misleading advertising regarding return policies and product capabilities.
Failed rating with the BBB
More importantly, the BBB rating for EXO is an "F”, with numerous complaints regarding product issues, service problems, delivery delays, and unresolved disputes. Customers have reported receiving defective products, encountering difficulties with obtaining refunds or exchanges and experiencing challenges with communication and support from the company. Additionally, customers have lodged complaints about the company's failure to adhere to advertised warranties and return policies, further contributing to negative customer experiences.
Not a drone brand we recommend
We don't recommend that anyone purchase drones from EXO. The pattern in the customer reviews and complaints of poor product quality, inadequate customer support, and misleading business practices suggests a significant risk of encountering issues and dissatisfaction with their products and services.
Drones, also known as unmanned aerial vehicles (UAVs), are remotely controlled aircraft made in various sizes and configurations. These flying devices can be equipped with cameras, sensors, and other payloads, making them versatile tools for different applications.
The popularity of consumer and enterprise drones has grown significantly in recent years, due to their versatility and unique photographic perspectives. Their ability to quickly cover large areas and access hard-to-reach places has made drones invaluable tools for professionals and hobbyists alike.
The history of drones dates back to the early 20th century, when they were primarily used for military purposes. However, it wasn't until the 21st century that drones became more accessible to the general public. Technological advancements, such as smaller and more powerful batteries, lightweight materials, and improved flight control systems, have made consumer drones more affordable and user-friendly. The introduction of GPS and automated flight modes has simplified the flying experience, allowing even novice users to capture stunning aerial footage.
Consumer drones are designed for personal and recreational use, enabling users to capture aerial footage, explore their surroundings from a new perspective, and enjoy the thrill of flying.
Enterprises and governments use drones for aerial surveying and mapping, agriculture, emergency response and search and rescue, infrastructure inspection, law enforcement and border control, environmental monitoring, delivery services, media and entertainment, construction and mining, and insurance assessments.
When evaluating consumer drones, consider the following key criteria:
Top Consumer Reviews has thoroughly investigated the consumer and professional drone industry, including various drone companies and manufacturers, to help you make well-informed decisions when investing in drone technology. Our team of experts has analyzed multiple aspects of the drone market, considering factors such as the latest advancements in drone features, the wide range of applications for personal and business use, customer satisfaction, and the overall reputation of drone brands. We have created a comprehensive guide to the best drone companies and manufacturers to help you find the perfect drone solution for your specific needs, whether you're a hobbyist, professional photographer, or business owner looking to leverage the power of aerial technology.
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