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Wednesday, July 16th
Founded in 1919, Electrolux is widely recognized as an industry leader in sustainability. The company has aided in reducing CO2 emissions by prioritizing eco-friendly products since 2015. Through the use of recycled materials in its products, Electrolux distinguishes itself as a trailblazer for energy efficiency in dryers. However, reviews show that customers may not be overly impressed with the eco-friendliness, given the myriad of other issues with Electrolux dryers.
Appliance Overview:
Basic model: 400 Series
The most basic dryer model in stock at Electrolux is the 400 Series Electric Dryer. This dryer costs $848 on sale or $1,199 at full price. There is a cheaper model on the site, but it was out of stock at the time of our review. With the 400 Series model, you can expect two color options (glacier blue and white), an 8 cu. ft. capacity, and 7 different cycles. The 400 series Electrolux dryers are Energy Star certified and offer features like "Perfect Steam” where wrinkles are gently released during the cycle, and the extended tumble mode which gently tumbles clothes without heat. The Luxcare lint shield traps lint to prevent messes and premium LED lighting inside the dryer provides visibility to find those pesky items of clothing that get stuck in the back of the tumbler.
Top-tier model: 500 Series
The top 500 Series Gas Dryer is the second best option at Electrolux. We're reviewing this one rather than the 600 Series (costing between $1,048 to $1,549) as that one is completely out of stock. The 500 Series costs $998 on sale or $1,449 full price. You can expect titanium and white colors as well as an 8 cu. ft. capacity. The 500 series offers 10 different dry cycles and all of the features found on the basic dryer. The 500 has the LuxCare Dry System which offers precise and careful treatment of fabrics by detecting humidity on the surface, preventing over- or under-drying. A new feature not offered on the lower-tier dryers is the 15-Minute Fast Dry, while Predictive Dry accurately forecasts dry times, eliminating the need for constant checking. Special extras such as the Activewear Cycle that helps you maintain delicate and expensive activewear garments, set the 500 Series apart further.
Free shipping with extras for delivery day
Shipping is free of charge, but you won't know that until you add your dryer to the cart. In the cart, it will let you know that your dryer purchase waives the cost of shipping. This worked on the basic and high-end dryers, so you can expect free shipping no matter which dryer you select. Electrolux provides optional extras during checkout for added convenience. These include professional installation priced at $49, old appliance disposal for $29, and door swing reversal for $15.
Unclear returns for dryers
Electrolux's return policy lacks transparency. While it mentions a 30-day return window, it appears to mainly cover items such as filters, accessories, consumables, and installation parts. The actual policy language only refers to "items" without clear specifications on whether dryers are included in the returns. We attempted to clarify the situation with Electrolux customer service via chat and were met with prolonged wait times and ultimately no answer. You may want to be prepared to rely on the warranty for your Electrolux dryer or try contacting their customer service hotline since the online chat doesn't deliver.
Dryers have mechanical issues and quality problems
Despite holding an "A+" rating and accreditation from the Better Business Bureau, Electrolux's reputation sends it to the bottom of the pack. Ratings on the BBB page reveal an average of only 1 star, accompanied by over 3,000 complaints from customers within the past three years. Similarly, on third-party review platforms like ConsumerAffairs, Electrolux has only a 1.6-star average. Customers complain that the dryers aren't as energy efficient as promised since the appliances "run forever” and don't dry clothing properly the first time. Customers also noted issues with defects, like a lint trap that isn't the right shape and pops open during a dry cycle.
Complaints lead to 1-star rating
The bottom line? Electrolux's eco-friendly practices aren't enough to snag a competitive spot in the industry. With hundreds of concerns regarding dryer quality, the complaints and problems with these appliances overshadow Electrolux's potential positives. Electrolux receives some of the lowest ratings from customers, indicating numerous red flags with both customer service and appliance quality. For these reasons, Electrolux receives one of our lowest ratings.
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To help you find the perfect dryer for your home and lifestyle, Top Consumer Reviews has reviewed and ranked the best dryer brands and models on the market. We hope our research helps you find the perfect dryer for that blissful fluffy clean laundry experience you deserve. Whether you're upgrading your laundry room, replacing an old dryer, or shopping for your first appliance, we're here to help you make the most of your laundry experience.
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