Thumbtack Review

Thursday, December 5th

2024 DUI Lawyers Service Reviews

Thumbtack

• Filter by location
• Comprehensive listings
• Prices visible on all listings
• DUI lawyers available
• "A” rating from the BBB

While Thumbtack is designed for helping people manage their home life in general, they do offer a legal section of the site. This section covers DUI lawyers and cases, and helps customers connect with a lawyer who practices in the areas they need most. Rather than having a dedicated DUI page, Thumbtack offers a search bar that allows you to select DUI lawyers specifically and begin finding lawyers near your area. This option is not as comprehensive as many in this review, but it's not as surprising as they don't specialize specifically in law or DUI law.

Dive right in with the search

To get started at Thumbtack, you type the kind of pro you're looking to hire in their landing-page search bar and add your zip code. Immediately Thumbtack provides you with a list of local lawyers. For this review, we put in our local city and found 6 DUI lawyers available at Thumbtack. While this isn't a wide variety compared to other services in this review, the site is designed for a variety of businesses, not just law, so if you're looking for a more detailed list of lawyers, customers may need to look elsewhere.

Not a lot of DUI lawyers here

In terms of information and at-a-glance details, Thumbtack does a great job at showing customers the scoop on individual lawyer listings. The listings provide details like star ratings for individual lawyers, whether or not remote services are provided, and whether or not attorneys have licenses in particular areas of practice. The listings will also tell you how many times individual professionals have been hired as well as the average response time for each individual, so customers can get an idea of how soon they might hear back from a DUI lawyer. Other notes include a badge for "great value” for options that offer particularly competitive pricing. Additionally, the "starting price” for every lawyer is visible on the listing.

Site isn't focused on legal

If you're looking for a site that provides legal documents or articles, though, you might need to keep searching. Since Thumbtack is for a variety of businesses, there isn't a space for legal articles on the site. Instead, the company focuses solely on connecting you with your next professional, so most of the effort on the site went into making sure the professional listings were easily comprehensible at a glance.

Good ratings overall for customer satisfaction

In terms of customer feedback, Thumbtack has a decent reputation overall. With an "A” rating from the Better Business Bureau as well as an average rating of 3 stars out of 5 across third-party review sites, the company is competitive with customer feedback. However, it doesn't stand out as a top-rated option in this review. Thumbtack does have the most reviews of any site we evaluated, especially on Trustpilot where it had over 4,000 reviews when we checked. Customers who enjoyed using Thumbtack noted that the customer service was top-notch and they liked being able to see customer ratings on individual professional listings. Further, customers praised the responsiveness of the professionals on the website and felt that Thumbtack provided an overall high-class selection.

Pros aren't as happy as customers

On the other hand, customers who didn't enjoy Thumbtack as much were from the professional side. Pros noted that they had trouble with customers "ghosting” them or not feeling supported by Thumbtack on their side. This could mean that the lack of variety for individual lawyers is due to professionals not enjoying the experience as much as customers. So, if you want to find a wide variety of DUI lawyers you may need to look elsewhere.

Good for finding professionals, just not lawyers

Overall, while Thumbtack is a great platform for connecting with a variety of professionals, it just doesn't cut it for finding a DUI lawyer. The platform's sub-section for law and DUI lawyers is slim and doesn't cover the majority of options available on other sites. Although individual listings provide helpful at-a-glance details, and the overall business is well-rated by the BBB and users, we can't recommend it for finding a DUI lawyer. For this reason, it's rated 2 stars in this review. However, Thumbtack is still a great choice for connecting with professionals for a variety of needs outside of DUI cases.