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Helzberg Diamonds Review

Saturday, May 25th

2024 Engagement Ring Reviews

Helzberg Diamonds Review 3.5 Star Rating

Helzberg Diamonds

3.5 Star Rating
  • About 500 engagement rings to choose from - or create your own
  • In business for more than 100 years
  • "A+" rated and accredited by the BBB
  • Free standard domestic shipping on orders over $99
  • 30-day return policy

Want to get your engagement ring from the diamond experts? Helzberg Diamonds could compete for that title, having been in business since 1915 and with over 200 brick-and-mortar stores throughout the United States.

Small-ish selection, easy to navigate online store

We were a little surprised by the somewhat meager selection of just under 500 engagement rings on Helzberg's online store, priced from $400 to $23,000. But, your options go through the roof if you consider that this jeweler also offers a Create-Your-Own service where you can start with a specific diamond (or other gemstone!) or a setting that you like. Either way, you'll have no troubles finding engagement rings that catch your eye. Use the filters on the side to narrow down the possibilities by price, metal, stone shape or any other feature you have in mind. And, if you see a ring that's "close but not quite" , click on the "Shop similar styles" icon to see what Helzberg has that might better fit the bill.

Lots of financing choices

Speaking of bills, Helzberg Diamonds offers many more financing options than we've seen with most of their rivals. While you may only see the Helzberg credit card offered on individual engagement ring product pages, you can click on the link towards the bottom of the site to see all of the choices. These include a revolving line of credit through Genesis, lease-to-own through Progressive Leasing, up to 24 months of financing through Affirm, or even a four-payment, no-interest plan through PayPal. Your specific options may vary based on the amount of your purchase and your credit history.

Here's a hint

Looking at the pages for specific engagement rings, you'll find ample information about the jewelry itself, from dimensions to carats. Some of the pieces have customer reviews, but you're not going to find comments from hundreds of people on any particular ring. A couple of features we really like are Helzberg's "Drop a Hint" (you'll find that under the dropdown for choosing a ring size) and the estimated delivery box that lets you know how quickly your engagement ring could be delivered. Standard ground shipping is free on all orders over $99 (which includes everything in the engagement ring collection), expedited options are available for an extra fee, and you can always choose to have your jewelry shipped to a local Helzberg Diamonds location near you.

Are you opposed to pre-owned?

If you're looking for an engagement ring or bridal set at a significant discount, be sure to check out the Sale and Clearance section on the Helzberg online store. This is the only jeweler we reviewed that offered pre-owned pieces, and there were about two dozen rings on offer at the time of this evaluation. (And no one has to know that you weren't the first person to buy it...)

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Could be more customer-centric with their shipping and returns

While at first glance Helzberg Diamonds doesn't have the most generous shipping policy, with a minimum spend of $99 to get free delivery, that really doesn't apply when buying an engagement ring (since they're all well over that amount). However, paired with the fact that this store used to have a 60-day return policy and they've downgraded it to just the standard 30 days, we're not sure we like how this is trending.

One-year warranty covers manufacturer defects

And yet, this jewelry store guarantees the workmanship and materials of your engagement ring for up to a year after you buy it. It's not going to cover accidental damage or wear and tear, but Helzberg will make it right if any problems result from manufacturer defects.

Customer feedback is a little sparse

Reputation is certainly no concern with Helzberg Diamonds. They've easily earned an "A+" and accreditation from the Better Business Bureau, with almost no complaints filed there. Always a great sign! We'd like to see a little more feedback from shoppers though, given that most of the engagement rings on Helzberg's site have no ratings at all.

Good enough to trust

There's no reason not to buy an engagement ring from Helzberg Diamonds if you find something you like at the right price. Their online inventory is much bigger than what you'll find in their stores, and they've got a long, storied history spanning more than a century. Helzberg doesn't have as many rings to choose from as our higher-rated jewelry stores, and we don't love that they shortened their return period, but overall it's a trustworthy place to get a ring.

Where's the Best Place to Get an Engagement Ring Online?

That's not a question anyone would have asked twenty years ago, but it's a really smart one to ask now! Sure, many ring shoppers still buy their rings from a local jeweler - often at the first place they visit - but they're missing out on a lot.

Starting your search for the perfect "Will you marry me?" bling on the internet puts the world's best selection within reach. This is a piece of jewelry that could be handed down in your new family for generations, and you want it to be as unique and beautiful as your relationship. Whether your intended has already dreamed up exactly what she wants to see on her finger or you're going by the hope that you'll know it when you see it, online engagement ring retailers have you covered.

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Engagement Ring FAQ

...because you want the world's best selection and pricing, not just the limited options at your local brick-and-mortar jewelry store! Whether you buy a ring that's ready-to-ship or you design the ring of your (or your fiancee's) dreams, you won't find more possibilities than what's offered online.
That varies widely by retailer and by ring. If you choose an engagement ring that's in stock and pay for expedited shipping, some online jewelers can have it to you the next day! On the other hand, if your perfect proposal involves a one-of-a-kind, customized ring that costs tens of thousands of dollars, it could take a month or more before it's ready. The best jewelers provide an estimated shipping timeframe right on each ring's description page.
Most jewelers ship engagement rings with ample insurance, making it risk-free even for the most high-end items. However, if you're concerned about "porch pirates" taking your ring from your doorstep or mailbox, you've got options: either opt for "signature required" delivery during checkout, or choose a jeweler that also has a retail location near you and have your order shipped to the store for in-person pickup.
Fear not. Engagement ring retailers usually include at least one free resizing, plus exchanges are almost always accepted within 30-60 days of purchase.
If you're considering a custom-designed engagement ring, you'll want to read the retailer's return policy very carefully before making your purchase. Some may allow for returns and exchanges while others may not. On the other hand, in-stock rings usually have a return policy ranging from 30-60 days from the date of purchase, and some online jewelers extend that timeframe during the winter holiday season.
More often than not, yes. Many jewelers automatically cover the diamond(s)or other gemstones, but you may need to add on a protection plan if you want coverage for loose prongs, resizing, or damage due to wear and tear (as opposed to manufacturer defects).
Usually, the financing options will be displayed near the price in the engagement ring's description or through a link at the bottom of the site. You may be offered a store credit card, an installment loan, or financing through a third-party partner.
That's a wise question to ask, because when it comes to engagement rings and online jewelers, "not all that glitters is gold" . Customer feedback is essential to determining where to buy this piece of jewelry that could very well become a family heirloom: look for a retailer with plenty of positive reviews, where shoppers say that the engagement rings were exactly as advertised (or better!) and that the customer service team handled any issues with professionalism and prompt attention. This is - hopefully! - a once-in-a-lifetime purchase, so choose a jeweler that will give you an unparalleled shopping experience.
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Continued from above...

The other big reason to buy the ring online is price. Local jewelry stores have to pass on their overhead costs to you, but internet stores aren't spending money on rent, face-to-face salespeople, or utilities at brick-and-mortar locations. You could save as much as 50% for an engagement ring of the same quality, carat weight and clarity - or better!

Best of all, there's no pressure to buy it right now when you use an online jeweler: you get all the time you need to compare different styles, design your own one-of-a-kind piece, or maybe even send some contenders to your future fiancee to see if you're on the right track! (And, ladies, that works in reverse too: why not drop a few hints with links to the rings you love and make it easier on your beloved?)

Afraid that it might not be safe to have your ring delivered? Fear not. If you choose an online jewelry store that does have a location near you, it's easy to order the engagement ring online and have it shipped there. It's a clever way to keep it out of the hands of porch pirates - and to keep it a surprise until you're ready to pop the question! Most stores will hold it for up to 30 days. For online-only jewelers, rest assured that they'll send your ring with plenty of insurance in the event of loss or damage during transit.

And, you've got nothing to worry about with sizing or returns either. 30 days is the standard window for sending back your purchase for a refund or exchange, and many jewelers offer complimentary resizing - often for up to a full year. Plus, if your engagement ring comes from a retailer with a brick-and-mortar presence, you've got the convenience of in-store returns and resizing on top of that.

Ready to begin your search? You might feel a little overwhelmed: this is a big deal, after all, and you want to get it right the first time. As you consider which jewelry store should earn your business, here are some criteria that can help you judge for yourself:

  • Selection. More styles, settings, and even loose diamonds to choose from will translate into a better shopping experience and a higher likelihood that you'll find an engagement ring (or several!) that will be the perfect centerpiece for your proposal.
  • Value. Whether your budget is $600 or $60,000, you want a high-quality ring that's worth what you're spending. Check to see if there are customer ratings for any jewelry you're considering, to see how it looks in reality vs. the stock photos displayed online.
  • Financing. Not everyone has a big chunk of cash on the ready. Does the jeweler offer payment plans with reasonable terms?
  • Return Policy. Most online jewelry stores give you 30 days to send back your items as long as they're in the original condition. Some stores extend that to 60 days, and you may find longer-than-average timeframes for engagement rings purchased during the holidays.
  • Reputation. None of the previous factors matter if you buy your ring from an unreliable retailer. Make sure that a store has a strong history of customer satisfaction before you commit to your purchase: a good grade from the Better Business Bureau and lots of five-star customer ratings are both signs of a trustworthy jeweler.

You need an engagement ring that really stands out, and we can help! TopConsumerReviews.com has evaluated and ranked today's best options for buying a ring online, and we hope this information makes your shopping effortless and your proposal a moment to remember forever!

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