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Frames Direct Review

Wednesday, January 20th

2021 Eyeglass Store Reviews

Frames Direct Review 2.5 Star Rating

Frames Direct

2.5 Star Rating

Frames Direct has been in business since 1996. They are owned by Essilor, which is the world's largest lens company. Being owned by the largest lens company allows Frames Direct to offer the highest quality lenses at a reasonable price.

Frames Direct offers hundreds of name brand eyeglasses and gives you several ways to search while shopping. Some of these include:

  • Bestsellers
  • Price
  • Brand
  • Style
  • Frame material
  • Frame shape
  • Frame color
  • Frame size
  • Type

When buying lenses, Frames Direct includes a UV lens coating as well as an anti-scratch coating and edge polishing for free. However, keep in mind while you are shopping for your eyeglasses on their website that the frames don't include the price of the lenses.

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One nice feature we liked is their price match guarantee. If you are shopping around and find the same pair of frames at another company, Frames Direct will match their price. While this applies to frames, they do not price match prescription lenses.

Frames Direct accepts both Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA). They offer free shipping, but that does not apply to contact lens orders, international orders and some exchanges.

If giving back is important to you, you'll want to take notice: Frames Direct donates a pair of glasses on your behalf once your order ships, which is part of the Essilor Groups mission.

Frames Direct provides a 30-day lens guarantee as well as a 30 day return policy on all frames and sunglasses. Their customer service hours are M-Th 8a-7p, Friday 8a-6p, Saturday 8a-5p and they are closed on Sundays.

Of all of the companies that we reviewed Frames Direct had one of the highest number of customer complaints. For example, customers who had ordered their glasses months ago and never received them contacted the company - only to be told that they were out of stock on that item.

Frames Direct's wide selection of frames is attractive. However their inconsistency in production times as well as high rate of customer complaints results in a drop in their rating.

Where Can You Find the Best Eyeglasses?

If you have not purchased eyeglasses online before, you may not know just how easy it is to order prescription eyeglasses online. But how can you decide which eyeglass company to use?

Obviously, you want to find quality, affordable eyeglasses that look great on you! A lot of eyeglass companies have really simplified the process of online ordering and explain the steps to order in detail on their websites. Some companies even have the virtual mirror where you can virtually try on the glasses to see what they will look like on you prior to ordering.

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Continued from above...

As you consider the various companies that offer eyeglasses, keep in mind these basic criteria:

  • Selection: How may frames does the company offer? Do they have an easy to navigate website that allows you to easily search for the frame style and lens type that you are looking for?
  • Cost: Which eyeglasses are the best quality for the price? The overall cost of your eyeglasses also includes any shipping or return charges the company may charge as well. When looking at the cost of the eyeglasses you will also want to consider if they offer a warranty on their products.
  • Customer Service: Does the company have a 24/7 customer service number that you can call? Are their hours going to be conducive to your schedule if you need to contact them? Do they have a virtual customer service representative available 24/7? Does the company have a history of satisfied customers? All things to consider when you are evaluating the customer service of the company that you are choosing to do business with.

TopConsumerReviews.com has reviewed and ranked the best eyeglass stores available today. We hope these reviews help you find your next pair of eyeglasses right away!

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