Frames Direct Review

Wednesday, January 20th

2021 Eyeglass Store Reviews

Frames Direct

Frames Direct has been in business since 1996. They are owned by Essilor, which is the world's largest lens company. Being owned by the largest lens company allows Frames Direct to offer the highest quality lenses at a reasonable price.

Frames Direct offers hundreds of name brand eyeglasses and gives you several ways to search while shopping. Some of these include:

• Bestsellers
• Price
• Brand
• Style
• Frame material
• Frame shape
• Frame color
• Frame size
• Type

When buying lenses, Frames Direct includes a UV lens coating as well as an anti-scratch coating and edge polishing for free. However, keep in mind while you are shopping for your eyeglasses on their website that the frames don't include the price of the lenses.

One nice feature we liked is their price match guarantee. If you are shopping around and find the same pair of frames at another company, Frames Direct will match their price. While this applies to frames, they do not price match prescription lenses.

Frames Direct accepts both Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA). They offer free shipping, but that does not apply to contact lens orders, international orders and some exchanges.

If giving back is important to you, you'll want to take notice: Frames Direct donates a pair of glasses on your behalf once your order ships, which is part of the Essilor Groups mission.

Frames Direct provides a 30-day lens guarantee as well as a 30 day return policy on all frames and sunglasses. Their customer service hours are M-Th 8a-7p, Friday 8a-6p, Saturday 8a-5p and they are closed on Sundays.

Of all of the companies that we reviewed Frames Direct had one of the highest number of customer complaints. For example, customers who had ordered their glasses months ago and never received them contacted the company - only to be told that they were out of stock on that item.

Frames Direct's wide selection of frames is attractive. However their inconsistency in production times as well as high rate of customer complaints results in a drop in their rating.