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AJ Madison Review

Saturday, May 15th

2021 Faucet Store Reviews

AJ Madison Review 2.5 Star Rating

AJ Madison

2.5 Star Rating
  • Selection: 800+ models from $93 to $5,405
  • Returns: Must call within 24 hours of delivery; 30% restocking fee charged

AJ Madison primarily sells major name-brand appliances, but their selection of faucets includes over 800 choices for kitchen, bathroom and more.

Delta faucets missing

AJ Madison doesn't carry any faucets by Delta, so we couldn't make an apples-to-apples comparison on pricing with that specific kitchen model. Brands this retailer offers include Moen, Elkay, All Clad, Brizo, Zip, Hansgrohe and Rohl, along with several others.

The most expensive faucet sold by AJ Madison is the Zip Celsius AIO filtered drinking water system. It ranges in price from approximately $5100 to $5400, depending on whether you choose a basic chrome finish or one of the upgrade options (e.g. Matte Black, Rose Gold, or Brushed Nickel).

Price match guarantee

You won't find as many "bargain" options with this retailer as you might get with rival stores in our review. The lowest-priced faucet from AJ Madison is the Elkay Double Lever Cast Spout Bar/Prep model for $57. That's given as a sale price, but it seemed that those "sale prices" tend to be this store's everyday pricing. Plus, they offer a Price Match Guarantee, so if you find the faucet you want for a lower price somewhere else, you can get in contact with AJ Madison to see if it's from a competitor they're willing to beat.

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Free shipping - if you spend over $599

But, they're probably not going to do much for you with respect to shipping. Sure, they offer free delivery on orders of $599+ (because they primarily sell appliances), but you're going to spend almost $30 on shipping for that $57 faucet we mentioned. That's extremely expensive!

Poor return policy

We weren't impressed by this store's return policy. You have to call within 24 hours of receipt if your faucet doesn't live up to your expectations - so you're out of luck if you're not around to receive your package and miss that 1-day window. Every return is subject to a hefty 30% restocking fee, plus any refund will also have shipping costs (to and from your address) deducted. On top of that, defective faucets have to be addressed with the manufacturer - AJ Madison says that "most returns can be avoided [by calling their] knowledgeable specialists for more information", but we're not sure how that helps customers who receive damaged or defective goods.

Defective shipments

As you might expect, reviews for this store are all over the place. Keeping in mind that their primary products are large appliances, it's not hard to imagine why a customer would be angry at receiving defective products and not being able to get a refund with minimal hassle. We found several customer complaints dated within just a few days of our most recent review of AJ Madison, saying that what they got was actually marked as "defective" on the box - but sold to them anyway! Even at the BBB, where the company gets an "A+" rating, there were still dozens of registered complaints over the last 12 months.

For most people looking for faucets, AJ Madison isn't going to be the go-to online store. Fewer brands, higher prices, and steep fees for both shipping and restocking make this retailer a less-than-ideal choice when looking to buy your next fixture for your bathroom or kitchen.

Where Can You Find the Best Faucets?

While your go-to might be your local hardware or maintenance store, you'll get the world's widest selection and pricing if you shop for your next faucet online. Whether you're looking for a bargain to make a quick fix in the shower, or you're upgrading the entire look of your kitchen and need a high-end fixture to match, you'll have no trouble finding exactly what you need with today's online retailers.

One of the biggest reasons to use an online faucet store is the ability to comparison shop with just a few clicks of the mouse. If you've already taken measurements and know exactly what you need, you won't have to waste your time looking through products that aren't a good match. Plus, with many internet stores offering competitive price matching guarantees and free shipping on most orders, you're sure to get the lowest possible cost for your repair or upgrade.

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Faucet Store FAQ

Not necessarily. If you're pretty comfortable with tools and DIY projects, a faucet installation should be a breeze. Many faucet manufacturers offer step-by-step instructions or even video how-tos to guide you through the process. (Just remember to shut off the water before you get started!) If you get stuck, you can probably call the store where you bought the faucet or the manufacturer to get extra help. And, of course, don't be afraid to call a plumber or handyman if you need to.
Chances are good that it's the aerator, and that you've got mineral deposits restricting the flow. You can remove the aerator, soak it overnight in vinegar, and flush it out with water the next day before reinstalling it.
When you've had a new faucet installed, you might see debris for a few days. This can also happen if you've had the water turned off for a while (for repairs, work on your home in general, and so on). Either way, you should flush your faucet by removing the aerator and sealing gasket, turning the water all the way on with a mix of hot and cold water, and letting the water run for at least two minutes. Replace the gasket and aerator and you're good to go!
Start by keeping your faucet dry after use: leaving it wet may lead to mineral deposits on the surface. You should also avoid abrasive cleaners that can damage the faucet's finish. If you do wind up with hard water stains, a 50/50 mix of water and white vinegar will usually do the trick.
That's easy: because you want the best selection at the best prices! Even shopping at the biggest home improvement store near you, you won't find the thousands of options you'll discover when buying faucets online. Most sites offering faucets make it easy to get help from their team of experts, if you have any questions prior to your purchase - or even after it arrives, if you need guidance for the installation.
Good news: most online faucet stores offer free shipping. You may need to place a certain minimum order amount to qualify, but most faucet purchases will easily meet that threshold.
Most of the time, yes. Start by checking with the store where you originally bought your faucet; they may have them in stock and available for immediate shipment. You can also contact the manufacturer directly: some brands offer lifetime replacement components at no charge!
Refund and return policies vary by retailer. Most will require the faucet to be in like-new, uninstalled condition with all of the original packaging in order to be eligible for a full refund. You may also be charged a restocking fee of up to 25% of the purchase price. If you're buying the faucet that has a brick-and-mortar location near you, you may be able to return it in person.
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Continued from above...

The obvious advantage of shopping for faucets online is the convenience. There's no need to drive from one store to another, hoping for the right items in their inventory, when you can browse from home. And, you're not limited to your precious time off on weekends: whether you've got a few minutes during your train commute, you're stuck at home sick, or you just don't feel like going out, your home improvement project doesn't have to be put on hold.

So, how can you tell which faucet store should earn your business? That depends on what you're looking for, but here are a few factors to keep in mind as you narrow down the choices:

  • Selection. To make your kitchen or bathroom uniquely yours, or to stay within your desired budget, you'll want as many options as possible. How many brands, styles and finishes will you get when shopping at any given faucet store?
  • Pricing. You might be surprised at the price range on a specific model of faucet. Policies like price match guarantees and free shipping can also make a retailer more competitive.
  • Return Policy. If your faucet arrives and isn't the right fit for the project or you just don't like it, how long do you have to send it back? Will you be charged a restocking fee or return shipping costs?
  • Reputation. What do other shoppers say about their experience with the retailer? How well does the store handle problems when they come up? Has the faucet store been rated by the BBB?

TopConsumerReviews.com has reviewed and ranked the best faucet stores available today. We hope this information helps you find the right fixture for your kitchen or bathroom!

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