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Faucet Review

Saturday, May 15th

2021 Faucet Store Reviews

Faucet Review 3.5 Star Rating


3.5 Star Rating
  • Selection: More than 23,000 products priced from $9 to $7,000+
  • Returns: 30 days for a refund
  • 31-60 days for store credit

Faucet is part of the Build network of stores, which includes FloorMall, LightingDirect, and more. This retailer carries far more product options than most online sellers of faucets (as you might expect from a company literally named after the item!). With well-known brands like Kohler and Moen to lesser-known designer manufacturers, Faucet gives you more than 23,000 products to choose from.

Luxury faucets

On the luxury end of the spectrum, you'll find the Brizo Rook Custom Thermostatic Shower System for $5,000 to over $7,000 (based on the finish you choose). If you've dreamed of turning your shower into a spa-like experience, this is the package for you: rain shower and H20kinetic shower heads, multiple shower arms, and side sprayers are just a few components that will deliver an unparalleled bathing experience. But, we noticed that the item was marked as "leaves the warehouse in 2-3 weeks", so you probably shouldn't be in a big hurry if this is a must-have for you.

Budget faucets

On the other hand, for a shower faucet on a budget, you won't have to spend more than $10. This store carries the Symmons Origins Single-Function shower dial for just $9.17. However, free shipping is only available for orders over $49 so it might be worth it to upgrade your faucet slightly or to add a few additional products to your cart. This faucet was available for immediate delivery in our area, arriving on the next business day - so it may be that it's the more specialty/high-end faucets that could take several weeks to be shipped from Faucet's warehouse.

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Pricing on the high side

Faucet's pricing tends to be higher than their competitors. When we looked for our comparison product, the Delta Kitchen Faucet (340-DST), it was available for anywhere from $139.44 to $188.16. You could definitely get it for much less elsewhere. But, you may have opportunities to save some money. We got a pop-up when browsing the Faucet site: in exchange for our email address, we could get a 5% discount on our next order.

Reasonable return policy

If you get your faucet and decide it's not the right one for the job, you can return it for a refund within 30 days of delivery. If you send it back between 31 and 60 days from when it was received, you can still get a store credit for the purchase price. All returns have to be in resalable condition with no scratches, in the original packaging, and it can't have been installed prior to the return. Faucet doesn't charge restocking fees.

Good reputation, but mixed reviews

How does Faucet do when it comes to reputation? Their parent company, Build, enjoys an "A+" rating and accreditation from the Better Business Bureau, with nearly two decades in operation. However, the handful of customer reviews we found weren't encouraging. People described their frustrations with returning faucets that were defective right out of the box (with several commenting that it looked like their products had been returned previously and resold), refunds that were only two-thirds of the price they paid, and difficulty getting satisfactory responses from Faucet's customer service team.

For all of these reasons, Faucet winds up with a "just average" rating. While we think their selection is hard to beat, a price match guarantee would make their pricing more competitive - because they tend to be more expensive than other retailers. Plus, we'd like to see an increase in positive customer reviews if Faucet wants to move up in our rankings.

Where Can You Find the Best Faucets?

While your go-to might be your local hardware or maintenance store, you'll get the world's widest selection and pricing if you shop for your next faucet online. Whether you're looking for a bargain to make a quick fix in the shower, or you're upgrading the entire look of your kitchen and need a high-end fixture to match, you'll have no trouble finding exactly what you need with today's online retailers.

One of the biggest reasons to use an online faucet store is the ability to comparison shop with just a few clicks of the mouse. If you've already taken measurements and know exactly what you need, you won't have to waste your time looking through products that aren't a good match. Plus, with many internet stores offering competitive price matching guarantees and free shipping on most orders, you're sure to get the lowest possible cost for your repair or upgrade.

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Faucet Store FAQ

Not necessarily. If you're pretty comfortable with tools and DIY projects, a faucet installation should be a breeze. Many faucet manufacturers offer step-by-step instructions or even video how-tos to guide you through the process. (Just remember to shut off the water before you get started!) If you get stuck, you can probably call the store where you bought the faucet or the manufacturer to get extra help. And, of course, don't be afraid to call a plumber or handyman if you need to.
Chances are good that it's the aerator, and that you've got mineral deposits restricting the flow. You can remove the aerator, soak it overnight in vinegar, and flush it out with water the next day before reinstalling it.
When you've had a new faucet installed, you might see debris for a few days. This can also happen if you've had the water turned off for a while (for repairs, work on your home in general, and so on). Either way, you should flush your faucet by removing the aerator and sealing gasket, turning the water all the way on with a mix of hot and cold water, and letting the water run for at least two minutes. Replace the gasket and aerator and you're good to go!
Start by keeping your faucet dry after use: leaving it wet may lead to mineral deposits on the surface. You should also avoid abrasive cleaners that can damage the faucet's finish. If you do wind up with hard water stains, a 50/50 mix of water and white vinegar will usually do the trick.
That's easy: because you want the best selection at the best prices! Even shopping at the biggest home improvement store near you, you won't find the thousands of options you'll discover when buying faucets online. Most sites offering faucets make it easy to get help from their team of experts, if you have any questions prior to your purchase - or even after it arrives, if you need guidance for the installation.
Good news: most online faucet stores offer free shipping. You may need to place a certain minimum order amount to qualify, but most faucet purchases will easily meet that threshold.
Most of the time, yes. Start by checking with the store where you originally bought your faucet; they may have them in stock and available for immediate shipment. You can also contact the manufacturer directly: some brands offer lifetime replacement components at no charge!
Refund and return policies vary by retailer. Most will require the faucet to be in like-new, uninstalled condition with all of the original packaging in order to be eligible for a full refund. You may also be charged a restocking fee of up to 25% of the purchase price. If you're buying the faucet that has a brick-and-mortar location near you, you may be able to return it in person.
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Continued from above...

The obvious advantage of shopping for faucets online is the convenience. There's no need to drive from one store to another, hoping for the right items in their inventory, when you can browse from home. And, you're not limited to your precious time off on weekends: whether you've got a few minutes during your train commute, you're stuck at home sick, or you just don't feel like going out, your home improvement project doesn't have to be put on hold.

So, how can you tell which faucet store should earn your business? That depends on what you're looking for, but here are a few factors to keep in mind as you narrow down the choices:

  • Selection. To make your kitchen or bathroom uniquely yours, or to stay within your desired budget, you'll want as many options as possible. How many brands, styles and finishes will you get when shopping at any given faucet store?
  • Pricing. You might be surprised at the price range on a specific model of faucet. Policies like price match guarantees and free shipping can also make a retailer more competitive.
  • Return Policy. If your faucet arrives and isn't the right fit for the project or you just don't like it, how long do you have to send it back? Will you be charged a restocking fee or return shipping costs?
  • Reputation. What do other shoppers say about their experience with the retailer? How well does the store handle problems when they come up? Has the faucet store been rated by the BBB?

TopConsumerReviews.com has reviewed and ranked the best faucet stores available today. We hope this information helps you find the right fixture for your kitchen or bathroom!

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