Build Direct Review

Saturday, February 27th

2021 Flooring Company Reviews

Build Direct

• Return Policy: 30 days, 100% customer satisfaction guaranteed, customer responsible for return shipping costs

Since 1999, Build Direct has been simplifying the home improvement industry, giving the power of choice back to home improvement professionals and homeowners alike. This flooring superstore connects buyers more directly with suppliers, eliminating overhead and costs associated with the middleman and delivering high-quality flooring at affordable prices.

When you first go to the Build Direct site, be sure to enter your zip code. That will ensure that you can quickly spot the flooring options that come with the most economical delivery prices - indicated by a purple box that says, "Best Shipping!".

5 types of flooring available

What kind of flooring are you looking for? This retailer carries the following:

• Hardwood (traditional and engineered)
• Vinyl
• Bamboo
• Laminate
• Deck Tile

No carpet

You may notice that carpet is missing from the list - so if you're trying to get the best prices on berber or a low-pile option for your bedroom, you're out of luck with Build Direct.

But, if you're looking for wood, tile or vinyl, you'll have literally hundreds of options to consider. We strongly recommend that you use the filtering options to narrow down the possibilities - by price, design, color, etc. If brand names matter, you can shop that way as well, but we didn't find some of the bigger manufacturers in their list. The largest selection consisted of Vesdura, Mazama, Jasper, Vanier and Cabot brands.

Free samples - overnight

Once your results have been filtered to focus on your best matches, you'll be able to see at a glance how much each one costs, whether it qualifies for lowest-rate shipping, and which ones are designated as PRO Picks: hand selected by contractors and home improvement experts, in stock, good value and able to be ordered in volume. Many of these PRO Picks (and others) can be ordered as a free sample, if you'd like to see it in person before making your decision. Those free samples can often be delivered overnight, keeping you on track for the timing of your flooring project.

Actual buyer reviews

Each flooring product is described in detail, from color and dimensions to warranty coverage and care instructions. Many items also have plenty of reviews from actual buyers, giving you their insights as to how each flooring product performed after installation. Just be sure to scroll down to the bottom of the page to see what customers had to say.

100% customer satisfaction guarantee

Build Direct has a very generous return policy. Their 100% customer satisfaction guarantee means that you have 30 days to decide if you've got the right flooring for your needs. You'll get a full refund, and Build Direct will make the arrangements for pick-up of your order, but you'll have to cover the cost of the return shipment.

Quality reputation

As far as reputation goes, this retailer gets high marks. Build Direct enjoys accreditation and an "A+" rating with the Better Business Bureau. One of the reasons customers love shopping with Build Direct is their fantastic team of representatives. The company provides a single representative dedicated to each account, in-depth product info, and post-purchase support for your product/project. You might not get that with the big-box retailers!

There's a lot to love about buying your flooring from Build Direct, especially when you consider their customer-friendly return policy and easy-to-use website. The only drawback is that they won't be able to meet the needs of shoppers who are specifically looking for carpet. However, for other customers, Build Direct is an excellent choice for most other types of flooring.