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Fast Floors Review

Sunday, March 3rd

2024 Flooring Company Reviews

Fast Floors Review 2.5 Star Rating

Fast Floors

2.5 Star Rating
  • Low price guarantee
  • Buying guides freely available
  • Special offers via email

Founded in 1994, FastFloors has been a dependable flooring retailer for 19 years. One of the major critiques you could levy against them, is that it seems they have updated their service very little since then. With high shipping costs, a rather outdated website, and (it seems) not enough staff to quickly respond to customer complaints, it is likely that FastFloors is not the best choice for your project. In any case, read below to see how we came to their score.

Good selection of floors

FastFloors provides a good selection of flooring, including bamboo, vinyl, stone, tile, rubber, laminate, cork, and hardwood. While they ask that you call for a quote, they display up-front the expected pricing on all their floors. When compared to some companies' that attempt to use information asymmetry to get you a bad deal, we appreciate FastFloors open and honest communications.

Low price guarantee

In addition, FastFloors offers a "low-price guarantee" . If you are able to find the same flooring for a lower price elsewhere, they promise to work with you to either match or lower their own price to be more competitive. Not only that, but FastFloors offers a helpful calculator in which you can calculate the square footage of product you need, amount of moldings and trim needed, and any other potential floor-specific requirements such as tile-stone glue and other underlayment materials.

No-nonsense pricing

While we could not find any readily-available discounts, you are able to opt-in to their email list to receive special offers. So, while we found no extra-flashy "deals" with FastFloors, it wasn't necessarily a problem, as often those promising the "biggest deals" with huge percentage numbers off, are often those out to deceive and overcharge you. In that light, we strongly appreciate FastFloors' no-nonsense, plainly communicated pricing and pricing policies.

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Buyers guide offered

One thing we appreciate is that FastFloors includes a helpful and informative set of guidelines to almost every single flooring type they offer, which is organized under buying basics, brands and styles, design ideas, and installation/care guidelines. While some of the categories are missing (such as the "buying basics" for hardwood), and their guide is not nearly as extensive as the top-rated on our list, there is still a good amount of helpful buying information, which is simply not provided by many competitors.

High shipping cost and no free samples

Where some flooring companies' helpfully offer free samples, FastFloors will charge you about $10 all told for the sample and shipping costs. In addition, most of FastFloors' products come with a $500 purchase minimum, and most free shipping is locked behind $1,200 purchase minimums. Where other elements of their company feel informative and helpful, FastFloors shipping policies significantly detract from their scores.

Mixed reviews

Reading through customer responses on the Better Business Bureau, one gets an image of a company that works with their customers, but still has a higher-than-normal number of complaints. Their customer rating with the Better Business Bureau is a 3.8/5, and this reflects the fact that they respond to and negotiate with customer complaints even when they technically fall outside of warranty claims. Even so, there are mishaps demonstrated that a larger company would not be as likely to make (such as general technical errors, low response times, and incorrect colors sent). So, while we found a willingness to work with customers, we also found a tendency for avoidable errors, which has detracted from their overall score

An okay choice, but not great

FastFloors feels like a company that has put very little effort into quick customer service, or into their front-end website more generally; the somewhat mixed (though not bad by any means) customer reviews speak to their average performance. All in all, we think that FastFloors' could be a good choice if the specific flooring you're looking for is reasonably priced. But if you want very attentive customer service, you would likely be better served by one of the better rated companies' on our list.

Where Can You Find the Best Flooring Retailers Online?

Online flooring companies have gained popularity as excellent places to buy flooring due to several compelling reasons. First and foremost, these platforms offer an extensive selection of flooring options, encompassing various materials, styles, colors, and patterns. This vast diversity provides customers with a broad spectrum of choices, allowing them to find the perfect flooring solution to match their specific needs and preferences.

While many flooring companies attest to the quality and care they place in their product, not all are created equal. We've winnowed the wheat from the chaff to find not only the best out there, but to offer a few helpful tips for you as well.

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Flooring Company FAQ

Flooring offers so many options, from traditional wall-to-wall carpeting to newer materials like bamboo. Other popular flooring types are laminate, tile, ceramic, hardwood, engineered hardwood, and vinyl.
That's a great question. Your first consideration is probably location: you wouldn't want carpet in a kitchen or bathroom, for example! Think about the type of use you anticipate having in that room. Next, decide how durable you need your flooring to be; this is especially important in high-traffic areas and if you have pets whose nails might damage easily-scratched flooring types. And, of course, you can't forget aesthetic appeal and budget!
The answer is obvious: you want to have as many options as possible to choose from, and you want the best price. Buying your flooring through an online retailer gives you both - with the added advantage of not dealing with a pushy salesperson in your home or at the store.
Quite often, yes. If you're buying from a retailer that is strictly internet-based, they don't have the overhead of a brick-and-mortar store and so they pass the savings along to you. Even with shipping/delivery costs, you'll likely save a significant amount of money when compared with local flooring stores.
No! That's certainly an option, but you can always hire a professional to install the materials you've purchased.
The best measurements are done by an expert, no surprise there. Believe it or not, some online flooring companies will send out a certified flooring consultant or estimator to take measurements - for free! If you already have an installer lined up, you can also ask if they'll do the measuring before you place the order. Otherwise, most online flooring websites have plenty of how-tos to measure the area on your own and determine how much you'll need in order to cover the space. (Expect that there will be a certain amount of extra product, since you can't usually order the precise quantity of materials to finish the job.)
Absolutely! Most companies have help lines you can call, email or live chat to get answers to all of your flooring-related questions. You can get recommendations for the type of flooring you're considering, find out what tools you'll need to install it yourself, or any other information you need before - and after! - placing your order.
Most of the time, yes, but with certain restrictions. You can usually return and get a refund for any unopened items, like a full box of ceramic tile or hardwood planks. Some retailers will charge a restocking fee, and you could be on the hook for return shipping fees if the flooring store doesn't have a brick-and-mortar location near you.
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Continued from above...

Following the many supply chain issues of the pandemic, lumber (and building materials more generally) can be more expensive than ever. If you're going to be spending the money to renovate your home, or require bulk flooring for your business or a specific project, then you want to be sure as to not only the quality of the product, but the support you'll receive as a customer.

Though vinyl seems to be all the rage these days - many of us are familiar with the "landlord special" of flat white paint and lowest-cost gray vinyl - the best flooring companies today offer multiple potential installations for your home, from glossy laminate to luxurious hardwoods, tile, and even specialty floors such as high-impact gym floors and cork.

While shipping is important for all online retailers, it is especially important for flooring, as costs can often balloon simply due to the weight of materials you order. Many large retailers offer on-site pick-up or store delivery, and that can help you save a significant amount if you have the space to haul your order from the store to your home or renovation site. In short, be sure to check shipping costs for each supplier before you order, and also keep in mind that if shipping is advertised as "free" , they may be more than making up for it in the actual cost of the boards.

Convenience is another standout feature of online flooring companies. You can browse and purchase flooring materials from the comfort of your own home, eliminating the need for time-consuming visits to traditional stores. This convenience is particularly advantageous for individuals with busy schedules or those who may not have easy access to local flooring retailers.

Moreover, online flooring companies often offer competitive pricing. Lower overhead costs compared to traditional brick-and-mortar stores enable them to provide cost-effective options to customers. Additionally, many online retailers frequently feature discounts, promotions, or bundle deals that can result in significant savings for buyers.

One specific thing to watch out for when buying flooring online is this: some less-than-reputable retailers will disguise high-pressure sales pitches as informative "consultations" to get you to order overpriced materials. In short, an ounce of research is worth a pound down the line.

So, what can you use to decide which online flooring retailer is going to be your best bet? There are a lot of them out there, and it can get overwhelming quickly. Here are some criteria that can make the experience a little more worry-free:

  • Variety: The more types of flooring a retailer carries, the more likely you are to find what you've got in mind. Look for a store that has multiple options of the flooring type you're considering, spanning several brands and color choices.
  • Installation: Many major flooring retailers offer installation, but keep in mind this installation can vary in terms of quality. If you aren't installing the flooring yourself, take some time to look into who the retailer contracts to do the work and see if there's any customer feedback there.
  • Educational materials: The best retailers on our list offer how-to guides and educational materials on almost every element of flooring. If you are buying and/or looking to install yourself and don't know where to start, the free buying and care guides provided can be an excellent resource.
  • Returns: It's no surprise that things can go wrong with flooring. It can get left in a warehouse too long and warp/crack, it can come with manufacturing defects in the boards, or maybe they don't even ship you the right materials. Be sure you know your retailer's return policy before you click the "place order" button. If you might need to take advantage of returns and have a large order, inspect your boards on delivery, and be sure to note any defects when signing the proof of delivery form. Doing so will help you take advantage of your return in the long run.

Flooring can be a significant expense for your business or home renovation, so it pays to find a good, reliable supplier who works with you when something goes wrong. Top Consumer Reviews has done the legwork to find the most reputable flooring retailers out there today, and we're confident that this research will be helpful as you decide where to spend your hard-earned cash on new flooring!

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