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Sunday, March 3rd
Founded in 1994, FastFloors has been a dependable flooring retailer for 19 years. One of the major critiques you could levy against them, is that it seems they have updated their service very little since then. With high shipping costs, a rather outdated website, and (it seems) not enough staff to quickly respond to customer complaints, it is likely that FastFloors is not the best choice for your project. In any case, read below to see how we came to their score.
Good selection of floors
FastFloors provides a good selection of flooring, including bamboo, vinyl, stone, tile, rubber, laminate, cork, and hardwood. While they ask that you call for a quote, they display up-front the expected pricing on all their floors. When compared to some companies' that attempt to use information asymmetry to get you a bad deal, we appreciate FastFloors open and honest communications.
Low price guarantee
In addition, FastFloors offers a "low-price guarantee" . If you are able to find the same flooring for a lower price elsewhere, they promise to work with you to either match or lower their own price to be more competitive. Not only that, but FastFloors offers a helpful calculator in which you can calculate the square footage of product you need, amount of moldings and trim needed, and any other potential floor-specific requirements such as tile-stone glue and other underlayment materials.
While we could not find any readily-available discounts, you are able to opt-in to their email list to receive special offers. So, while we found no extra-flashy "deals" with FastFloors, it wasn't necessarily a problem, as often those promising the "biggest deals" with huge percentage numbers off, are often those out to deceive and overcharge you. In that light, we strongly appreciate FastFloors' no-nonsense, plainly communicated pricing and pricing policies.
Buyers guide offered
One thing we appreciate is that FastFloors includes a helpful and informative set of guidelines to almost every single flooring type they offer, which is organized under buying basics, brands and styles, design ideas, and installation/care guidelines. While some of the categories are missing (such as the "buying basics" for hardwood), and their guide is not nearly as extensive as the top-rated on our list, there is still a good amount of helpful buying information, which is simply not provided by many competitors.
High shipping cost and no free samples
Where some flooring companies' helpfully offer free samples, FastFloors will charge you about $10 all told for the sample and shipping costs. In addition, most of FastFloors' products come with a $500 purchase minimum, and most free shipping is locked behind $1,200 purchase minimums. Where other elements of their company feel informative and helpful, FastFloors shipping policies significantly detract from their scores.
Reading through customer responses on the Better Business Bureau, one gets an image of a company that works with their customers, but still has a higher-than-normal number of complaints. Their customer rating with the Better Business Bureau is a 3.8/5, and this reflects the fact that they respond to and negotiate with customer complaints even when they technically fall outside of warranty claims. Even so, there are mishaps demonstrated that a larger company would not be as likely to make (such as general technical errors, low response times, and incorrect colors sent). So, while we found a willingness to work with customers, we also found a tendency for avoidable errors, which has detracted from their overall score
An okay choice, but not great
FastFloors feels like a company that has put very little effort into quick customer service, or into their front-end website more generally; the somewhat mixed (though not bad by any means) customer reviews speak to their average performance. All in all, we think that FastFloors' could be a good choice if the specific flooring you're looking for is reasonably priced. But if you want very attentive customer service, you would likely be better served by one of the better rated companies' on our list.
Online flooring companies have gained popularity as excellent places to buy flooring due to several compelling reasons. First and foremost, these platforms offer an extensive selection of flooring options, encompassing various materials, styles, colors, and patterns. This vast diversity provides customers with a broad spectrum of choices, allowing them to find the perfect flooring solution to match their specific needs and preferences.
While many flooring companies attest to the quality and care they place in their product, not all are created equal. We've winnowed the wheat from the chaff to find not only the best out there, but to offer a few helpful tips for you as well.
Following the many supply chain issues of the pandemic, lumber (and building materials more generally) can be more expensive than ever. If you're going to be spending the money to renovate your home, or require bulk flooring for your business or a specific project, then you want to be sure as to not only the quality of the product, but the support you'll receive as a customer.
Though vinyl seems to be all the rage these days - many of us are familiar with the "landlord special" of flat white paint and lowest-cost gray vinyl - the best flooring companies today offer multiple potential installations for your home, from glossy laminate to luxurious hardwoods, tile, and even specialty floors such as high-impact gym floors and cork.
While shipping is important for all online retailers, it is especially important for flooring, as costs can often balloon simply due to the weight of materials you order. Many large retailers offer on-site pick-up or store delivery, and that can help you save a significant amount if you have the space to haul your order from the store to your home or renovation site. In short, be sure to check shipping costs for each supplier before you order, and also keep in mind that if shipping is advertised as "free" , they may be more than making up for it in the actual cost of the boards.
Convenience is another standout feature of online flooring companies. You can browse and purchase flooring materials from the comfort of your own home, eliminating the need for time-consuming visits to traditional stores. This convenience is particularly advantageous for individuals with busy schedules or those who may not have easy access to local flooring retailers.
Moreover, online flooring companies often offer competitive pricing. Lower overhead costs compared to traditional brick-and-mortar stores enable them to provide cost-effective options to customers. Additionally, many online retailers frequently feature discounts, promotions, or bundle deals that can result in significant savings for buyers.
One specific thing to watch out for when buying flooring online is this: some less-than-reputable retailers will disguise high-pressure sales pitches as informative "consultations" to get you to order overpriced materials. In short, an ounce of research is worth a pound down the line.
So, what can you use to decide which online flooring retailer is going to be your best bet? There are a lot of them out there, and it can get overwhelming quickly. Here are some criteria that can make the experience a little more worry-free:
Flooring can be a significant expense for your business or home renovation, so it pays to find a good, reliable supplier who works with you when something goes wrong. Top Consumer Reviews has done the legwork to find the most reputable flooring retailers out there today, and we're confident that this research will be helpful as you decide where to spend your hard-earned cash on new flooring!
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