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Flooring Inc. Review

Friday, February 23rd

2024 Flooring Company Reviews

Top Consumer Reviews Best-In-Class Blue Ribbon Award Flooring Inc. Review 5 Star Rating

Flooring Inc.

5 Star Rating
  • "Pro advantage" program for professionals
  • 30 day money back guarantee
  • Free samples
  • Extensive buying and installation guides
  • Monthly deals and email discounts
  • "A+" rated by the BBB
Top Consumer Reviews Best-In-Class Blue Ribbon Award

Flooring inc. is a friendly flooring retailer that's been in business since 2004. Flooring Inc. puts in the work to give a face, name, and location to their online store (as opposed to many online retailers that are effectively anonymous). With a customer-centric company, excellent service, and an impressive array of flooring products, you can expect good support and quality with Flooring Inc.

Best selection in the industry

Flooring Inc. has a huge amount of flooring for commercial, residential, and athletic needs: bamboo, hardwoods, carpeting, high-impact gymnastic flooring, kennel and horse-specific flooring, basketball court flooring, and more. The list could go on, but it would take up half the review. In short, Flooring Inc. is very likely to have what you need, as they have the most extensive selection of flooring on our list.

Great clearance section

Not only that, but Flooring Inc. offers a rotating list of monthly deals, and a clearance section, This could be just the thing you need if you frequently work with flooring, or have a set of home-projects that need doing, it is likely you will find a nice discount. Keep in mind that the clearance section is not subject to their returns policy, and may have a higher probability for defects.

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Professional discounts

For those in the flooring business, Flooring Inc. offers a respectable discount program determined by the overall cost of your orders. If you order $10,000 or more, you'll get a 3% discounts; $50,000 or more and you'll get a 5% discount and unlimited free flooring samples; at $100,000 or more you will earn a "dedicated concierge" who can assist with shipping, questions about delivery, tracking information and more. In addition, you are able to order custom quotes across all levels of the Professional program.

Informative and easy to navigate

We strongly appreciate that Flooring Inc. has worked with the accessibility experts Allyant to ensure that their website is accessible to all comers. Not only is their site accessible, but it contains a vast amount of buying, installation and care guides for every type of flooring they offer. Not only are Flooring Inc. guides in-depth, but they are well-written, easy to read, and easy to navigate. When compared to competitors, Flooring Inc.'s informative and easily navigable guides put other companies to shame. When the consumer has information, they have the ability to stick up for themselves, and we appreciate that Flooring Inc. respects this simple fact.

Relevant Policies:

Flooring Inc. offers a commonsense 30-day return policy with some important (and fair) caveats; it must be in original packaging, you can't have installed it and tore it out to return the product, and . If you want to return your purchase after 30 days, you are still able to do so, albeit, with a 35% restocking fee for a refund, and a 10% restocking fee for exchanges. All in all, Flooring Inc. returns and exchanges policies are fair and customer minded. However, a policy is only as good as its real-world implementation, and Flooring Inc. undoubtedly surpasses expectations when it comes to customer service.

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Shipping policies

While Flooring Inc. doesn't offer any kind of free shipping, they do clearly explain all their shipping options, and the logic behind their variable rates (primarily being that flooring is heavy. And often requires specialized LTL shipping services). Flooring Inc. also clearly informs the customer that to maximize your potential for returns, that you should be certain to note any potential damage on the delivery recipe your shipper asks you to sign. So, while their shipping policies are nothing amazing, just like the rest of their service, everything is explained clearly, succinctly, and respectfully.

Excellent customer service

Flooring Inc. has earned an "A+" from the Better Business Bureau, and their ratings therein resonate with their letter grade. Earning a phenomenal 4.45/5 out of 748 customer reviews. Customers report that even when something went wrong, Flooring Inc.'s customer service team would work quickly, respectfully, and efficiently to fix their issues. Getting a good customer rating with the BBB is tough, and we are impressed with the huge number of satisfied customers that Flooring Inc. has supported throughout the years.

First choice for flooring

Flooring Inc. is hands down one of the best out there when it comes to ordering flooring online. Their 30-day warranty ensures your product is up-to-snuff, their installation and care guides ensure you're in-the-know as to how to maintain and install their product, their customer service team has earned stellar marks from hundreds of customers, and their professional plan is great for contractors and installation experts who need a large volume of boards with responsive customer support. We strongly recommend Flooring Inc as your first choice when shopping for flooring online, as they have certainly earned commendation for their customer-first, respectful, and responsible practices.

Where Can You Find the Best Flooring Retailers Online?

Online flooring companies have gained popularity as excellent places to buy flooring due to several compelling reasons. First and foremost, these platforms offer an extensive selection of flooring options, encompassing various materials, styles, colors, and patterns. This vast diversity provides customers with a broad spectrum of choices, allowing them to find the perfect flooring solution to match their specific needs and preferences.

While many flooring companies attest to the quality and care they place in their product, not all are created equal. We've winnowed the wheat from the chaff to find not only the best out there, but to offer a few helpful tips for you as well.

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Flooring Company FAQ

Flooring offers so many options, from traditional wall-to-wall carpeting to newer materials like bamboo. Other popular flooring types are laminate, tile, ceramic, hardwood, engineered hardwood, and vinyl.
That's a great question. Your first consideration is probably location: you wouldn't want carpet in a kitchen or bathroom, for example! Think about the type of use you anticipate having in that room. Next, decide how durable you need your flooring to be; this is especially important in high-traffic areas and if you have pets whose nails might damage easily-scratched flooring types. And, of course, you can't forget aesthetic appeal and budget!
The answer is obvious: you want to have as many options as possible to choose from, and you want the best price. Buying your flooring through an online retailer gives you both - with the added advantage of not dealing with a pushy salesperson in your home or at the store.
Quite often, yes. If you're buying from a retailer that is strictly internet-based, they don't have the overhead of a brick-and-mortar store and so they pass the savings along to you. Even with shipping/delivery costs, you'll likely save a significant amount of money when compared with local flooring stores.
No! That's certainly an option, but you can always hire a professional to install the materials you've purchased.
The best measurements are done by an expert, no surprise there. Believe it or not, some online flooring companies will send out a certified flooring consultant or estimator to take measurements - for free! If you already have an installer lined up, you can also ask if they'll do the measuring before you place the order. Otherwise, most online flooring websites have plenty of how-tos to measure the area on your own and determine how much you'll need in order to cover the space. (Expect that there will be a certain amount of extra product, since you can't usually order the precise quantity of materials to finish the job.)
Absolutely! Most companies have help lines you can call, email or live chat to get answers to all of your flooring-related questions. You can get recommendations for the type of flooring you're considering, find out what tools you'll need to install it yourself, or any other information you need before - and after! - placing your order.
Most of the time, yes, but with certain restrictions. You can usually return and get a refund for any unopened items, like a full box of ceramic tile or hardwood planks. Some retailers will charge a restocking fee, and you could be on the hook for return shipping fees if the flooring store doesn't have a brick-and-mortar location near you.
Compare the Best Reviews

Continued from above...

Following the many supply chain issues of the pandemic, lumber (and building materials more generally) can be more expensive than ever. If you're going to be spending the money to renovate your home, or require bulk flooring for your business or a specific project, then you want to be sure as to not only the quality of the product, but the support you'll receive as a customer.

Though vinyl seems to be all the rage these days - many of us are familiar with the "landlord special" of flat white paint and lowest-cost gray vinyl - the best flooring companies today offer multiple potential installations for your home, from glossy laminate to luxurious hardwoods, tile, and even specialty floors such as high-impact gym floors and cork.

While shipping is important for all online retailers, it is especially important for flooring, as costs can often balloon simply due to the weight of materials you order. Many large retailers offer on-site pick-up or store delivery, and that can help you save a significant amount if you have the space to haul your order from the store to your home or renovation site. In short, be sure to check shipping costs for each supplier before you order, and also keep in mind that if shipping is advertised as "free" , they may be more than making up for it in the actual cost of the boards.

Convenience is another standout feature of online flooring companies. You can browse and purchase flooring materials from the comfort of your own home, eliminating the need for time-consuming visits to traditional stores. This convenience is particularly advantageous for individuals with busy schedules or those who may not have easy access to local flooring retailers.

Moreover, online flooring companies often offer competitive pricing. Lower overhead costs compared to traditional brick-and-mortar stores enable them to provide cost-effective options to customers. Additionally, many online retailers frequently feature discounts, promotions, or bundle deals that can result in significant savings for buyers.

One specific thing to watch out for when buying flooring online is this: some less-than-reputable retailers will disguise high-pressure sales pitches as informative "consultations" to get you to order overpriced materials. In short, an ounce of research is worth a pound down the line.

So, what can you use to decide which online flooring retailer is going to be your best bet? There are a lot of them out there, and it can get overwhelming quickly. Here are some criteria that can make the experience a little more worry-free:

  • Variety: The more types of flooring a retailer carries, the more likely you are to find what you've got in mind. Look for a store that has multiple options of the flooring type you're considering, spanning several brands and color choices.
  • Installation: Many major flooring retailers offer installation, but keep in mind this installation can vary in terms of quality. If you aren't installing the flooring yourself, take some time to look into who the retailer contracts to do the work and see if there's any customer feedback there.
  • Educational materials: The best retailers on our list offer how-to guides and educational materials on almost every element of flooring. If you are buying and/or looking to install yourself and don't know where to start, the free buying and care guides provided can be an excellent resource.
  • Returns: It's no surprise that things can go wrong with flooring. It can get left in a warehouse too long and warp/crack, it can come with manufacturing defects in the boards, or maybe they don't even ship you the right materials. Be sure you know your retailer's return policy before you click the "place order" button. If you might need to take advantage of returns and have a large order, inspect your boards on delivery, and be sure to note any defects when signing the proof of delivery form. Doing so will help you take advantage of your return in the long run.

Flooring can be a significant expense for your business or home renovation, so it pays to find a good, reliable supplier who works with you when something goes wrong. Top Consumer Reviews has done the legwork to find the most reputable flooring retailers out there today, and we're confident that this research will be helpful as you decide where to spend your hard-earned cash on new flooring!

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