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Sunday, September 15th
Well known for their bright-blue storefronts and low-price home-improvement supplies, Lowe's is one of the largest retailers out there. Founded in 1921 as a local Carolina hardware store, they've grown to become a near-ubiquitous sight in retail lots across the U.S. While Lowe's certainly offers some good value on shipping and selection, their installation services can-at times-leave something to be desired, and have been the subject of customer complaints.
Respectable selection
Lowe's offers most everything you will need to install and maintain your flooring, and offers vinyl, hardwood, laminate, tile, and carpet. While Lowe's may not carry the specialty flooring you may find with an online-only retailer (such as basketball and kennel flooring), their selection is respectable and expansive. Lowe's inventory is made more accessible through the simple fact that you can visit their retail locations in person, in addition to accessing their room visualization tool online, which allows you to see a sample with your chosen flooring in a series of sample rooms.
Upload your photos to see how it looks
You can even upload your own photos in the sample to swap out your current floors with your potential purchase. We appreciate that Lowe's offers a convenient tool to experiment with their vinyl, laminate, hardwood, tile, and carpet options. In addition, Lowe's offers frequent sales and deals, which could potentially save you a pretty penny on your upcoming flooring project.
In-store pickup
By nature of their physical locations, Lowe's can offer some significant value should you choose to pick-up your online order in-store, and forgo shipping fees. Lowe's still does handle shipping to your home, and it can still be free if your order is over $45 and under 150lbs. Considering the nature of flooring, however, unless you are only ordering a very small amount, you likely won't qualify for free shipping, and your specific price will be calculated by weight at checkout. Keep in mind that for very large orders-such as an office or jobsite - Lowe's does offer quotes on truck delivery, which may well be worth your while.
Shoddy installation
As Lowe's is a large retailer, they can offer some excellent value simply due to the economy of scale. However, this comes with an associated difficulty of controlling quality across all of their stores/installers. Customer reviews about Lowe's are consistently poor, and while they have earned an "A+” with the Better Business Bureau, customer ratings on the same website give Lowe's a 1.12/5 from 2,344 reviews. Most of the negative reviews center around problems with poor installation services, poor deliveries, and the delivery of defective products and appliances.
Poor communication
When mistakes do happen in these services, customers further report that Lowes communication is rather poor. Poor customer experiences with a large retailer are not very surprising, as large stores are known for cutting corners on labor costs; for example, all of Lowe's "installation experts” are technically not Lowe's employees, but independent contractors working through Lowes, which certainly saves Lowe's money, but certainly does not ensure the highest quality of service.
Good for small orders, but take care
If there is a specific deal or clearance flooring that is right for you, Lowe's could very well be an excellent choice due to your ability to save some significant money by picking up your order in store. However-much like similar large retailers-their installation and customer services appear consistently subpar. As such, if you need to make sure that customer service is on point for a large project or installation, or simply want to be assured that if something goes wrong it will be promptly fixed, you will likely want a more highly rated retailer than Lowe's.
Online flooring companies have gained popularity as excellent places to buy flooring due to several compelling reasons. First and foremost, these platforms offer an extensive selection of flooring options, encompassing various materials, styles, colors, and patterns. This vast diversity provides customers with a broad spectrum of choices, allowing them to find the perfect flooring solution to match their specific needs and preferences.
While many flooring companies attest to the quality and care they place in their product, not all are created equal. We've winnowed the wheat from the chaff to find not only the best out there, but to offer a few helpful tips for you as well.
Following the many supply chain issues of the pandemic, lumber (and building materials more generally) can be more expensive than ever. If you're going to be spending the money to renovate your home, or require bulk flooring for your business or a specific project, then you want to be sure as to not only the quality of the product, but the support you'll receive as a customer.
Though vinyl seems to be all the rage these days - many of us are familiar with the "landlord special” of flat white paint and lowest-cost gray vinyl - the best flooring companies today offer multiple potential installations for your home, from glossy laminate to luxurious hardwoods, tile, and even specialty floors such as high-impact gym floors and cork.
While shipping is important for all online retailers, it is especially important for flooring, as costs can often balloon simply due to the weight of materials you order. Many large retailers offer on-site pick-up or store delivery, and that can help you save a significant amount if you have the space to haul your order from the store to your home or renovation site. In short, be sure to check shipping costs for each supplier before you order, and also keep in mind that if shipping is advertised as "free”, they may be more than making up for it in the actual cost of the boards.
Convenience is another standout feature of online flooring companies. You can browse and purchase flooring materials from the comfort of your own home, eliminating the need for time-consuming visits to traditional stores. This convenience is particularly advantageous for individuals with busy schedules or those who may not have easy access to local flooring retailers.
Moreover, online flooring companies often offer competitive pricing. Lower overhead costs compared to traditional brick-and-mortar stores enable them to provide cost-effective options to customers. Additionally, many online retailers frequently feature discounts, promotions, or bundle deals that can result in significant savings for buyers.
One specific thing to watch out for when buying flooring online is this: some less-than-reputable retailers will disguise high-pressure sales pitches as informative "consultations” to get you to order overpriced materials. In short, an ounce of research is worth a pound down the line.
So, what can you use to decide which online flooring retailer is going to be your best bet? There are a lot of them out there, and it can get overwhelming quickly. Here are some criteria that can make the experience a little more worry-free:
Flooring can be a significant expense for your business or home renovation, so it pays to find a good, reliable supplier who works with you when something goes wrong. Top Consumer Reviews has done the legwork to find the most reputable flooring retailers out there today, and we're confident that this research will be helpful as you decide where to spend your hard-earned cash on new flooring!
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