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Lowe's Review

Sunday, March 3rd

2024 Flooring Company Reviews

Lowe's Review 3 Star Rating


3 Star Rating
  • 90 day return policy for flooring
  • Pickup in store for free shipping
  • Room visualization tool offered online

Well known for their bright-blue storefronts and low-price home-improvement supplies, Lowe's is one of the largest retailers out there. Founded in 1921 as a local Carolina hardware store, they've grown to become a near-ubiquitous sight in retail lots across the U.S. While Lowe's certainly offers some good value on shipping and selection, their installation services can-at times-leave something to be desired, and have been the subject of customer complaints.

Respectable selection

Lowe's offers most everything you will need to install and maintain your flooring, and offers vinyl, hardwood, laminate, tile, and carpet. While Lowe's may not carry the specialty flooring you may find with an online-only retailer (such as basketball and kennel flooring), their selection is respectable and expansive. Lowe's inventory is made more accessible through the simple fact that you can visit their retail locations in person, in addition to accessing their room visualization tool online, which allows you to see a sample with your chosen flooring in a series of sample rooms.

Upload your photos to see how it looks

You can even upload your own photos in the sample to swap out your current floors with your potential purchase. We appreciate that Lowe's offers a convenient tool to experiment with their vinyl, laminate, hardwood, tile, and carpet options. In addition, Lowe's offers frequent sales and deals, which could potentially save you a pretty penny on your upcoming flooring project.

In-store pickup

By nature of their physical locations, Lowe's can offer some significant value should you choose to pick-up your online order in-store, and forgo shipping fees. Lowe's still does handle shipping to your home, and it can still be free if your order is over $45 and under 150lbs. Considering the nature of flooring, however, unless you are only ordering a very small amount, you likely won't qualify for free shipping, and your specific price will be calculated by weight at checkout. Keep in mind that for very large orders-such as an office or jobsite - Lowe's does offer quotes on truck delivery, which may well be worth your while.

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Shoddy installation

As Lowe's is a large retailer, they can offer some excellent value simply due to the economy of scale. However, this comes with an associated difficulty of controlling quality across all of their stores/installers. Customer reviews about Lowe's are consistently poor, and while they have earned an "A+" with the Better Business Bureau, customer ratings on the same website give Lowe's a 1.12/5 from 2,344 reviews. Most of the negative reviews center around problems with poor installation services, poor deliveries, and the delivery of defective products and appliances.

Poor communication

When mistakes do happen in these services, customers further report that Lowes communication is rather poor. Poor customer experiences with a large retailer are not very surprising, as large stores are known for cutting corners on labor costs; for example, all of Lowe's "installation experts" are technically not Lowe's employees, but independent contractors working through Lowes, which certainly saves Lowe's money, but certainly does not ensure the highest quality of service.

Good for small orders, but take care

If there is a specific deal or clearance flooring that is right for you, Lowe's could very well be an excellent choice due to your ability to save some significant money by picking up your order in store. However-much like similar large retailers-their installation and customer services appear consistently subpar. As such, if you need to make sure that customer service is on point for a large project or installation, or simply want to be assured that if something goes wrong it will be promptly fixed, you will likely want a more highly rated retailer than Lowe's.

Where Can You Find the Best Flooring Retailers Online?

Online flooring companies have gained popularity as excellent places to buy flooring due to several compelling reasons. First and foremost, these platforms offer an extensive selection of flooring options, encompassing various materials, styles, colors, and patterns. This vast diversity provides customers with a broad spectrum of choices, allowing them to find the perfect flooring solution to match their specific needs and preferences.

While many flooring companies attest to the quality and care they place in their product, not all are created equal. We've winnowed the wheat from the chaff to find not only the best out there, but to offer a few helpful tips for you as well.

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Flooring Company FAQ

Flooring offers so many options, from traditional wall-to-wall carpeting to newer materials like bamboo. Other popular flooring types are laminate, tile, ceramic, hardwood, engineered hardwood, and vinyl.
That's a great question. Your first consideration is probably location: you wouldn't want carpet in a kitchen or bathroom, for example! Think about the type of use you anticipate having in that room. Next, decide how durable you need your flooring to be; this is especially important in high-traffic areas and if you have pets whose nails might damage easily-scratched flooring types. And, of course, you can't forget aesthetic appeal and budget!
The answer is obvious: you want to have as many options as possible to choose from, and you want the best price. Buying your flooring through an online retailer gives you both - with the added advantage of not dealing with a pushy salesperson in your home or at the store.
Quite often, yes. If you're buying from a retailer that is strictly internet-based, they don't have the overhead of a brick-and-mortar store and so they pass the savings along to you. Even with shipping/delivery costs, you'll likely save a significant amount of money when compared with local flooring stores.
No! That's certainly an option, but you can always hire a professional to install the materials you've purchased.
The best measurements are done by an expert, no surprise there. Believe it or not, some online flooring companies will send out a certified flooring consultant or estimator to take measurements - for free! If you already have an installer lined up, you can also ask if they'll do the measuring before you place the order. Otherwise, most online flooring websites have plenty of how-tos to measure the area on your own and determine how much you'll need in order to cover the space. (Expect that there will be a certain amount of extra product, since you can't usually order the precise quantity of materials to finish the job.)
Absolutely! Most companies have help lines you can call, email or live chat to get answers to all of your flooring-related questions. You can get recommendations for the type of flooring you're considering, find out what tools you'll need to install it yourself, or any other information you need before - and after! - placing your order.
Most of the time, yes, but with certain restrictions. You can usually return and get a refund for any unopened items, like a full box of ceramic tile or hardwood planks. Some retailers will charge a restocking fee, and you could be on the hook for return shipping fees if the flooring store doesn't have a brick-and-mortar location near you.
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Continued from above...

Following the many supply chain issues of the pandemic, lumber (and building materials more generally) can be more expensive than ever. If you're going to be spending the money to renovate your home, or require bulk flooring for your business or a specific project, then you want to be sure as to not only the quality of the product, but the support you'll receive as a customer.

Though vinyl seems to be all the rage these days - many of us are familiar with the "landlord special" of flat white paint and lowest-cost gray vinyl - the best flooring companies today offer multiple potential installations for your home, from glossy laminate to luxurious hardwoods, tile, and even specialty floors such as high-impact gym floors and cork.

While shipping is important for all online retailers, it is especially important for flooring, as costs can often balloon simply due to the weight of materials you order. Many large retailers offer on-site pick-up or store delivery, and that can help you save a significant amount if you have the space to haul your order from the store to your home or renovation site. In short, be sure to check shipping costs for each supplier before you order, and also keep in mind that if shipping is advertised as "free" , they may be more than making up for it in the actual cost of the boards.

Convenience is another standout feature of online flooring companies. You can browse and purchase flooring materials from the comfort of your own home, eliminating the need for time-consuming visits to traditional stores. This convenience is particularly advantageous for individuals with busy schedules or those who may not have easy access to local flooring retailers.

Moreover, online flooring companies often offer competitive pricing. Lower overhead costs compared to traditional brick-and-mortar stores enable them to provide cost-effective options to customers. Additionally, many online retailers frequently feature discounts, promotions, or bundle deals that can result in significant savings for buyers.

One specific thing to watch out for when buying flooring online is this: some less-than-reputable retailers will disguise high-pressure sales pitches as informative "consultations" to get you to order overpriced materials. In short, an ounce of research is worth a pound down the line.

So, what can you use to decide which online flooring retailer is going to be your best bet? There are a lot of them out there, and it can get overwhelming quickly. Here are some criteria that can make the experience a little more worry-free:

  • Variety: The more types of flooring a retailer carries, the more likely you are to find what you've got in mind. Look for a store that has multiple options of the flooring type you're considering, spanning several brands and color choices.
  • Installation: Many major flooring retailers offer installation, but keep in mind this installation can vary in terms of quality. If you aren't installing the flooring yourself, take some time to look into who the retailer contracts to do the work and see if there's any customer feedback there.
  • Educational materials: The best retailers on our list offer how-to guides and educational materials on almost every element of flooring. If you are buying and/or looking to install yourself and don't know where to start, the free buying and care guides provided can be an excellent resource.
  • Returns: It's no surprise that things can go wrong with flooring. It can get left in a warehouse too long and warp/crack, it can come with manufacturing defects in the boards, or maybe they don't even ship you the right materials. Be sure you know your retailer's return policy before you click the "place order" button. If you might need to take advantage of returns and have a large order, inspect your boards on delivery, and be sure to note any defects when signing the proof of delivery form. Doing so will help you take advantage of your return in the long run.

Flooring can be a significant expense for your business or home renovation, so it pays to find a good, reliable supplier who works with you when something goes wrong. Top Consumer Reviews has done the legwork to find the most reputable flooring retailers out there today, and we're confident that this research will be helpful as you decide where to spend your hard-earned cash on new flooring!

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