1 800 Flowers Review

Monday, October 14th

2024 Flower Club Reviews

1 800 Flowers

• Prices start from $42.99 to $69.99 per delivery, depending on the selected club
• Free shipping if you subscribe to Celebrations Passport
• 3 clubs to choose from: One of a Kind Bouquet, Fresh Market Bouquet, Two Dozen Red Roses
• Deliveries can come every 1, 2, 4, 6, or 8 weeks
• Can choose 3-, 6-, or 12-month plans, or month-to-month
• Can include a vase on each delivery
• Bouquets made by local florists or shipped from the farm
• 100% Smile Guarantee
• "A+” rated and accredited by the BBB

When you think of sending a bouquet, it wouldn't be surprising if 1-800 Flowers comes to mind. As part of a gift-giving brand family that includes Shari's Berries, Harry & David, The Popcorn Factory, and several others, this online florist is a no-brainer when it comes to one-stop shopping for special occasions. And, if you love the idea of having regularly-scheduled floral arrangements - for someone you love or even for yourself - 1-800 Flowers has thrown its hat into the proverbial ring of flower clubs too.

3 flower clubs on offer

Since our previous evaluation, 1-800 Flowers has expanded its options for flower subscriptions to include these three clubs:

• Fresh Market Bouquet: starting at $44.99 per delivery (but priced at $38.24 with the 15% subscription discount), this arrangement comes shipped direct from partner floral farms. You can choose an 18-stem bouquet or double it to 36, and you can opt to include a vase.
• One of a Kind Bouquet: starting at $42.99 for a small bouquet and going up to $89.99 for a premium arrangement (with subscription prices at $33.99 and $76.49, respectively), this plan relies on local florists to create and deliver the flowers. Every bouquet comes with a vase.
• Two Dozen Red Roses: although this is included on 1-800 Flowers' subscriptions page, it doesn't show the ability to subscribe unless you click on one of the options without candy (Bouquet Only, With Clear Vase, With Red Vase). You'll pay $59.49 for just the bouquet, $69.69 to have a clear vase included on each delivery, and $72.24 to have a red vase with each bouquet. These arrangements are shipped directly from the farm, not delivered by a local florist.

Lots to consider when setting up a membership

Across all three clubs, you've got lots of options for setting up the plan. You can always choose to have your membership continue indefinitely until you decide to cancel; but, if you're giving these flowers as a gift, you'll likely prefer to set it up as a 3-, 6-, or 12-month plan. How often would you like the bouquets to arrive? 1-800 Flowers gives you the ability to have them pretty regularly: every 1, 2, 4, 6, or 8 weeks.

Annual membership to Celebrations Passport is worth the fee

Shipping is one area where this flower club loses us a bit. Your fees will depend on where your flowers are being sent, but when we looked at having the Two Dozen Red Roses delivered, we didn't find out until the very last page of the checkout process that we'd be paying a hefty $15.99 per bouquet. Unless, of course, we signed up for the Celebrations Passport: at an annual fee of $19.99, it comes with free standard shipping across all of the brands in the family. So, not only does it pay for itself with just two flower deliveries, it also has benefits if you use any of the other gift-giving sites even once during that year. Still, we didn't love being left in the dark about those delivery fees until the last minute.

Phenomenal for gift-giving

On the other hand, 1-800 Flowers has some of the most robust features for gift-giving among any of the flower clubs we researched. As you work your way through the checkout process, you'll have options for adding extra gifts (like candy or a plushie). And, when you select the desired delivery date for the first bouquet, the site will ask if you'd like to save that date as a reminder for future gift-giving (we love that for those of us who are known to forget those sorts of things). Is writing an appropriate sentiment on the gift card a struggle? 1-800 Flowers provides suggested messages too. It's obvious that this florist knows a thing or two about how to give a good gift.

Satisfaction guaranteed

The flower clubs here are backed by the company's 100% Smile Guarantee. It promises that 1-800 Flowers will make it right if you're not happy with your purchase for any reason.

Lots of issues - but they get resolved

And, based on what we've seen, 1-800 Flowers will make good on its promises... eventually. The brand family as a whole has an "A+” rating and accreditation from the Better Business Bureau, which means that they're doing an excellent job of resolving customer complaints. However, we were less than thrilled to see that there were nearly 2,000 issues filed with the BBB in the last three years - and that many of them described having trouble getting a refund prior to involving the BBB.

Thousands of reviews - positive and negative

Feedback on Trustpilot is similar, and customers leaving ratings were split exactly even between 1- and 5-star reviews (with over 11,000 of each). Granted, almost none of those reviews were about the flower subscriptions specifically - but when complaints center around poor quality (both of local florist-arranged bouquets and farm-direct deliveries) and lackluster customer service, it's only logical to think that would affect club purchases as well.

Trust but verify

1-800 Flowers has quite a few options that you might not find with other flower clubs, like being able to choose between local florist delivery and direct-from-the-farm shipment, or saving on fees by opting into the Passport program. We're also fairly confident that, as such a huge business, 1-800 Flowers is committed to customer satisfaction and will work things out if there's a problem. But, we don't like the fact that we'd go into this flower subscription expecting to have issues, looking at how often other customers have complained.

Better choices available

This could be a good flower club if you're doing a lot of gift-giving and want to take advantage of all of the companies within the brand family. Otherwise, we'd suggest looking at the higher-rated subscriptions on our list - to hopefully make it more likely that your flower deliveries are all good from the get-go.