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Fresh flowers are a part of some of life's most significant moments. An engagement ring nestled in a dozen red roses. A red-white-and-blue tribute arrangement at a veteran's celebration of life. That "just because" bouquet when someone needs to know they're loved. From Valentine's Day to Mother's Day and a thousand other occasions, flowers are the perfect way to show your love, gratitude, or appreciation.
But, if you live in Memphis and you're trying to delight, surprise, or honor someone who lives in Miami, you can't just run to your local florist and pick something out. That's where flower delivery companies come in. Most florists (including your preferred mom-and-pop flower shop) participate in one or more networks, like FTD and Teleflora. These connections let you place your order and have it brought to life by a florist in your recipient's area, easy-peasy.
Saturday, December 3rd
Since 1993, The Flower Factory has been delighting customers near and far with beautiful bouquets and floral arrangements. Based in California, this family-owned and operated florist is still our favorite choice among flower delivery companies.
Flowers - and other gifts - are easy to find
What occasion are you commemorating with flowers? You'll quickly find what you need in the links at the top of the site, from birthday bouquets to sympathy arrangements. The Flower Factory also offers gourmet food and other gifts, with or without flowers in the delivery.
From budget to luxury and everything in between
Most flowers here are priced between $50 to $150 (depending on whether you choose the Standard, Deluxe, or Premium size). If you're looking to really make an impression you should click on the Luxury section of the site. This florist's most expensive bouquet is called Breathless Luxury: priced at a penny under $500, it comes with not one or two dozen but one hundred long-stemmed red roses in a clear glass 13-inch pillow vase. You'll have to see it to believe it.
No surprises with the process
Besides having a dedicated section for non-flower gifts, The Flower Factory presents you with the expected extras as you work your way to the checkout page: chocolates, balloons, teddy bears, and an optional greeting card are all on offer. Next, you'll set your delivery zip code and your preferred delivery date, and that's where your fees will be shown. For example, if your purchase will be delivered by a florist (and not by FedEx or another shipping company), expect to pay about $17 on top of the cost of the arrangement.
Ironclad commitment to your satisfaction
The Flower Factory is committed to your happiness. If you or your recipient aren't completely satisfied with your arrangement, reach out to the company via toll-free number or email within seven days of delivery. And, customer comments show that this isn't just an empty promise: most deliveries from The Flower Factory are wonderful and just as expected, and when they're not, there's never a question that there will be an apologetic, prompt solution. That's just one of the advantages of buying your flowers from a family-owned florist: sometimes the owner is the one responding and making sure it gets done right.
#1 among flower delivery companies
Time and again, people are so glad they trusted The Flower Factory for their special occasions. This flower delivery company has many long-term customers who wouldn't dream of getting their bouquets and arrangements anywhere else. For consistently great service, there's no better choice than The Flower Factory. We're happy to give this florist our first-place ranking once again.
The parent company of 1 800 Florals is Phillip's Flowers, and they've been in business since 1923. In fact, they're still family owned-and-operate several stores in the Chicagoland area. While local Chicago customers will get the personal touch of Phillip's Flowers' florists (say THAT ten times fast), the rest of the country gets their flowers through their nationwide partner network.
Website isn't much to look at
Let's put this out there right off the bat: this is not the most technologically-advanced website you'll see among online florists. You should expect to spend some time clicking around until you find what you have in mind. Use the tabs to browse by Gifts, Seasonal Flowers, Centerpieces and so on, or choose among some limited dropdowns to search by product, occasion, and/or price range.
Check out the sizes and extras
Once you've selected an arrangement you like, you'll be able to read a description of which types of flowers are included, whether or not it comes with a vase (most of them here do), and any extras you can add on like balloons or a teddy bear. You'll also spot three price choices: the size of your bouquet is based on the cost, and usually the arrangement in the image corresponds to the mid-size price.
Affordable, no-surprises delivery costs
We love that this flower delivery company tells you right away what to expect for delivery fees, instead of making you go all the way through the checkout process first - and those fees are really reasonable. On a $95 bouquet, our delivery and service fee was just $15.95. We panicked a little when we saw the "Complete Order" button - had we already entered payment and delivery details?! - but don't worry, that just takes you to the page where you'll put in that information. Whew.
Impressive services at no extra charge
This is the part of the process where 1 800 Florals really stood out to us. Same-day delivery? No extra charge (but you do need to order by 11AM in your recipient's time zone). Want it delivered in the morning or a specific time in the afternoon? Request that at no extra charge (though it's not guaranteed, especially during peak floral periods). Any special requests? Enter those here. These are all touches offered by a mom-and-pop flower delivery company, and you won't find that with most of the big-name services out there. Plus, if your order is being delivered within the Chicagoland area, you may actually get a discount on your service fees after your order is processed.
Stellar reputation for customer satisfaction
While you won't find thousands of customer reviews for this florist, you'll see plenty of praise from what's out there. Starting with an "A+" rating from the Better Business Bureau (and zero complaints filed there), and continuing on to numerous five-star ratings scattered across the web, 1 800 Florals shows that it's genuinely committed to your satisfaction. Where many flower delivery companies fall down is in handling issues with floral arrangements made by network florists; it was wonderful to read how 1 800 Florals representatives take full responsibility no matter who puts the bouquet together and ensure that their clients come away happy. We couldn't find anyone with a bad thing to say about 1 800 Florals.
One of our favorite online florists
No, 1 800 Florals isn't the slickest online flower delivery company you'll ever see. But that's easy to overlook when you consider the quality you'll get if you buy your arrangements here. We love the personal attention - whether it's their florists or their network partners putting together the bouquet - and the reasonable prices; you're just not going to find that with many other online florists. 1 800 Florals should definitely be on your list when deciding where to shop.
Enjoy Flowers is not your typical flower delivery company. Instead of taking your order and passing it along through a florist network, this service ships your bouquet (for free) directly from its farms in Colombia, ensuring that your flowers are as fresh as possible. Each bouquet is hand-tied, carefully packaged in a beautiful delivery box, and comes with flower food and instructions for keeping it looking gorgeous for at least seven days (guaranteed).
Subscribe or send once
There are two options for buying flowers here: a monthly subscription or a one-time bouquet. In the past, recurring deliveries were the only possibility - which made this a not-great choice for anyone wanting to do a one-off gift. Now, you've got the best of both worlds. Either way, all bouquets come with 30-35 stems: enough to split up into two separate arrangements if you like.
Lots of options in the subscription plans
If you go with the subscription plan, you can choose among four collections: Garden ($65), Designer ($78), Monochromatic ($78), or Premier ($105). You decide if you want flowers for three, six, or 12 months; every bouquet will have a new artisan design so you never get the same arrangement twice. On the two longer subscriptions, you'll get a slight savings as the per-bouquet price drops to $76.83 for the six-month plan and $76.05 for the year-long subscription.
6 seasonal bouquets to choose from
When you click on the One-Time Bouquets tab, you'll see six arrangements of the season's best blooms. For example, in the summer, you might get to choose between bouquets like "Summer Staycation" (with hydrangeas, garden roses, snapdragons and succulents) and "Stargazing" (with hydrangeas, garden roses, veronicas and carnations). All one-time bouquets are priced at $78. If you'd like to add a vase, you'll pay $20 for a cylindrical glass design.
No same-day deliveries
All bouquets ship for free within the lower 48 United States, typically 4-5 days after the order is placed. You can set your preferred delivery date for any Monday through Thursday after that timeframe; you'll need to look for a different florist if you want same-day or weekend delivery, or if your recipient lives outside of the US.
Customers have lots of compliments for this service
While most feedback for this flower delivery company is related to their subscription plans, it's still overwhelmingly positive. Even when we found people registering a complaint about the quality of a particular delivery, Enjoy Flowers' reps responded within a few hours (which is impressive in itself) to offer a refund or redelivery as soon as possible. Your blooms are guaranteed to stay fresh for at least a week, and many customers say that their Enjoy Flowers bouquets last twice that.
Limited selection but excellent quality
We've given Enjoy Flowers a half-star bump since our last evaluation: we're so glad that they added one-off bouquet purchases to their store, and that customers can now reach them via email, phone, or live chat. The Enjoy Points rewards program is also a nice new touch. Because this flower delivery company is still really limited in options, compared with other online florists, we can't quite make it our highest-ranked store (a cheery-bright summer-fresh arrangement might not be the right tone for a sympathy bouquet, know what we mean?). However, if you're on the hunt for a stunning bouquet of seasonal blooms at a price that won't break the bank, you should give Enjoy Flowers a chance.
1 Stop Florists is based out of Vancouver, Washington. As part of the Gift Tree family, this flower delivery company not only provides bouquets and floral arrangements but also gifts with gourmet cheeses, meats, candies and chocolates - and more.
You'll have about 80 different flower bouquets and arrangements to choose from when you shop here. We didn't find anything overly extravagant - prices ranged between $54.95 and $169.95 at the time of this review - so if you're wanting to send some really over-the-top surprise, this isn't going to be your first pick.
Some arrangements include free delivery
Use the links at the top of the website to choose the category you're interested in: Occasions, Flowers, Gift Baskets, Same-Day, and Exclusive Offers. That last one is where you should go first if you'd specifically like to see Flowers with Free Delivery. Otherwise, expect a delivery fee/service charge of $19.95.
3 sizes of bouquets
Like most shops, 1 Stop Florists offers three size options on almost all of their flowers and plants. For example, their popular Peace Lily can be ordered in the 6" Good size ($79.95), 8" Better size ($94.95), or the 12" Best size ($109.95). We appreciate that shoppers can click on the thumbnail images to get a reference for how each size will look when delivered.
Not just balloons and bears
Once you've added an arrangement to your cart, you'll get the chance to add on to your order. 1 Stop Florists' options include the usual mylar balloons, teddy bears, and boxes of chocolates - but also a single rose, a bottle of wine or champagne, or sparkling apple cider.
A+ from the BBB
We're happy to report that 1 Stop Florists has an "A+" rating from the Better Business Bureau, with only five complaints in three years (and none from the 12-month period leading up to this evaluation). Even looking at 1 Stop Florists' parent company, Gift Tree (also known as Gift Services Inc.), we still found an "A+" rating, accreditation, and almost no complaints. So far so good.
Check out reviews on specific arrangements
People who buy their bouquets from this flower delivery company usually have a decent experience. 7 out of 10 people would recommend it to others, and out of 200+ reviews we sampled, the florist received an average of 4 out of 5 stars. You can also read shopper reviews and comments on individual bouquets and arrangements; this store doesn't filter out low ratings, so you get the full perspective.
Recommended flower delivery company
1 Stop Florists is just as dependent on the quality of the local florists in their network as any other service in our review, but customers tend to praise this shop for making it right when something unexpected happens. And that makes this a flower delivery company we can recommend.
Flowers Fast is an FTD-network florist based in New York. They have hundreds of flower bouquets and arrangements to choose from, and they've been delivering flowers both locally and online since 1997.
Easy to navigate
This is a pretty easy online store to use. Start with any of the dropdowns at the top of the site: Occasions, Popular, Specialties, Colors, Collections, or Sympathy. Under the Search tab, you can enter a keyword or shop by price, by same-day florist delivery or FedEx/UPS, or look for bouquets by a specific flower (like orchids or snapdragons). Most arrangements can be upgraded to a larger size of Deluxe or Premium from the regular Standard bouquet.
No extra fees for same-day delivery
Prices with Flowers Fast tend to be reasonable. Unless you're shopping for remembrance and tribute arrangements (like casket sprays), you won't find anything over $300. And if you're on a budget, you'll find quite a few flowers and other gifts for $40 and under too. Delivery fees are $18.95 here but Flowers Fast won't charge an extra service fee if you choose same-day delivery. That's a nice advantage over several of the rival flower companies in our review. Just make sure you order before noon in your recipient's time zone.
Slightly strange pop-up discount
Just like the last time we shopped here, we got a strange "Welcome!" pop-up that asked if Flowers Fast could send us a discount code - but instead of the usual "enter your email and join our mailing list" requirement, we had to click "yes" and then "allow" , which our pop-up blocker didn't particularly like. It also didn't feel like a very safe way to save a little money.
Got any special requests?
On a more positive note, we love that Flowers Fast has an option for special request bouquets. You'll find that under the Specialties tab under Custom Bouquets. Choose a dollar amount and enter your requests in the comments area; the FTD-affiliated florist in your area will create an arrangement to the value you paid for. Or, on any pre-designed arrangement, feel free to put any requests in the special comments box; if there's a particular flower or color you want to highlight, they'll do their best to accommodate your wishes.
Substitutions allowed unless you change the text
One important detail: that special comments box also has a default statement that says that substitution is acceptable. If your arrangement absolutely has to have yellow roses and pink daisies, and your recipient would be horrified to receive red roses and white daisies, you will have to manually change that "yes" to "no" . A few customer reviews we read had people complaining about substitutions, not realizing that they had given their permission for Flowers Fast to do so.
Mostly happy customers
Despite being in business for 25+ years, Flowers Fast didn't have a rating from the Better Business Bureau at the time of this review. Elsewhere, this flower delivery company's reviews are a little bit mixed. While we're very happy to see that Flowers Fast tends to respond quickly and apologetically when something isn't quite right, it's still worth noting that 25% of their ratings give them a "bad" score. Complaints tend to center around two aspects of the floral business that are often out of Flowers Fast's control: deliveries canceled when no local florist can be located to fulfill the order (especially around peak times like Mother's Day), and arrangements created by a network florist that don't live up to expectations. That's pretty common with all online florists, so we don't feel that it's a huge red flag for this one.
Good enough to give it a try
Although the Flowers Fast online store is a bit outdated (just wait until you get to the checkout page to see what we mean), we feel good recommending this flower delivery company. It's rare to find an online florist that takes special requests, and while it may take some doing to get that entered correctly here - especially with that pesky substitutions box - the team at Flowers Fast seems sincere in their commitment to customer satisfaction. This is a florist we'd try if we wanted to order something one-of-a-kind.
Teleflora has been connecting people with America's best florists for over 80 years. Their network includes more than 10,000 flower delivery companies in the US and Canada, and an additional 20,000 more in other nations. Teleflora also created the concept of "Flowers in a Gift" : many arrangements here will also include a keepsake that lasts long after the blooms have faded, like a red glass cube vase that doubles as a votive candle holder..
Lots of ways to save
As we browsed the Teleflora store, we got a pop-up offering a 20% discount as a new subscriber to their email list. They didn't make it clear if that signs people up for the complimentary Teleflora Rewards program; we couldn't find any other information about that club except that you can get rewards like discounts and free bouquets. Another way to get a deal is by clicking on the Shop tab at the top of the site and then visiting the Sale page. Finally, after we had been clicking around the Teleflora store for a while, we got a 25% off pop-up that didn't require email sign up: good things come to those who wait.
Deal of the Day is a fun option
We definitely enjoy Teleflora's Deal of the Day option. You set the price - $50, $75, $100, $150, or $200 - and a florist in your recipient's area will make a one-of-a-kind arrangement with the freshest seasonal blooms they have on hand. You still select an occasion ("just because" is an option, by the way) and the recipient (girlfriend, dad, friend) to give the florist some guidance. Deal of the Day arrangements can also include chocolates, mylar balloons, or a stuffed animal if you like.
Useful navigation tools
Of course, it's no problem to shop for specific arrangements using the dropdowns at the top of the Teleflora site. Not only can you browse by occasion, like Birthday or Sympathy, but also by a particular color, flower, or upcoming holiday: Teleflora helpfully shows a calendar with about a month's worth of events, from widely-recognized holidays like Christmas and Mother's Day to lesser-known ones like Women's Equality Day. Most arrangements here cost between $39 and $280.
Enter zip code to see what's available
When you've selected the arrangement you'd like to send, you'll be asked to enter the delivery zip code and the desired arrival date. Not all flowers are available in every area: for instance, within the Zen Collection - which we really like, by the way - our favorite selections weren't available in many of the zip codes we tried.
3 sizes to choose from - with reference photos
Most arrangements here come in three sizes: Standard, Deluxe, and Premium, usually with a $10 difference between each one. It's helpful that Teleflora shows you reference images for each size; many of their rivals only show you the mid- or highest-tier bouquets, which can lead to disappointment with how the smallest one actually looks.
See your options on the checkout page
When you get to the checkout page, you can indicate if you'd like to pay $15 for delivery before 1PM. That's also where you'll enter the message to include (interesting that it's required here); after you finish your purchase, you can opt to add a complimentary eCard or video message too. Note that the box for "send me an email reminder next year" is automatically checked; unclick that if you don't want to use this service.
Reasonable delivery charges
On the payment page, you'll finally be able to see your total cost. We were pleased to see that this flower delivery company doesn't make you enter your credit card info before disclosing fees (like some of Teleflora's rivals do). We were even happier to see that on a $79.99 arrangement, the service/delivery charge was just $19.99: on similar bouquets with other online florists, the fees were often $25 and up.
Satisfaction is hit-or-miss
Teleflora's customer reviews land them pretty squarely in the middle of our rankings. We're pleased that they have an "A+" rating and accreditation from the Better Business Bureau, demonstrating a commitment to resolving customer concerns appropriately and quickly. Like any flower delivery company, however, Teleflora's reputation depends entirely on the florists in their network, and that can be hit-or-miss. About 50% of people buying flowers through the Teleflora online store give the company a perfect five-star rating, praising the on-time delivery even in remote locations and the beautiful arrangements. But, other customers describe having a difficult time getting help when deliveries are late or missing. Your experience here could be amazing or aggravating, and there's no way of predicting which one you'll get.
Not a bad choice
If you're looking at a florist that uses the Teleflora network, you might want to just go directly to the source when placing your order. This isn't the first place we'd shop for flowers, but it's far from being the worst florist in our review. Keep it in reserve as an option if you don't find what you need with our higher-rated flower delivery companies.
Flower Explosion is one of two direct-from-the-grower flower delivery companies in our review. Every bouquet is freshly cut and shipped the same day - no local florist's input required. Your blooms come from farms in the US, Ecuador and Colombia.
Unique flowers and arrangements
Because this online florist has nothing to do with the standard florist networks, they can offer you choices you may not have seen before. How about rainbow-tinted or black roses tipped in silver glitter? Pastel rainbow-tinted baby's breath? Even the types of orders accepted here go way beyond the norm, with options for weddings, fundraisers, or wholesale purchases too.
Free shipping - but nothing same-day
On the other hand, because all of the arrangements sold by Flower Explosion are cut and shipped, this isn't a good choice if you need same-day service. The upside? Shipping here is always free. You can get next-day flower delivery on some arrangements: just check under the Bouquet Delivery dropdown for those possibilities.
Get a lot for your money
You'll probably be pretty enticed by the prices here. Most arrangements are under $100, and even the most extravagant Valentine's Day bouquets are $230 or less. And, compared with other online florists, you'll get a lot for your money here. For example, the "Ranunculuv Bouquet" gives you 20 stems in the Deluxe size and 30 stems in the Opulent size, priced at $74.98 and $89.98, respectively. That's it - no hidden fees, no pitches to add on a teddy bear or a balloon, nothing but entering a gift message, specifying the desired delivery date and recipient, and making the payment.
Not the best customer service anymore
And yet, we felt that it was only appropriate to move Flower Explosion down to a three-star ranking from our previous evaluation of 4.5 stars. Why? To start, it was troubling that a company that used to have an "A+" from the Better Business Bureau is now listed as "Not Rated" . That's usually a bad sign. We're also not seeing the "apologetic and kind" customer service responses when there's a problem: customers who report problems often describe Flower Explosion reps as rude and unsympathetic - even when the issue is clearly not the client's fault.
Just average now
If you win the luck of the draw and everything goes smoothly for your flower delivery, great! You'll probably love this company. On the other hand, if your flowers don't come on time, arrive in bad condition, or there's some other snafu, it could be a painful experience trying to get Flower Explosion to fix it to your satisfaction, We're sad to have to drop a company we used to love to a "just average" ranking, but there are other flower delivery services that are currently doing a better job of it.
FloraQueen got its start in Barcelona in 2004. This online flower delivery company now ships floral arrangements to over 100 countries worldwide (including the US, of course). You can also use this online store to order other gifts, like chocolate baskets and gourmet hampers (we'd probably call those "baskets" too), depending on your recipient's location.
About 4 dozen arrangements to choose from
You won't have to spend a lot of time looking for what you want on the FloraQueen site: there were only about 50 bouquets at the time of our most recent evaluation, and all of them could be filtered by occasion, flower type, and color. Be aware that, as a florist serving the international community, you might not find some US holidays in the occasions list (we didn't see Mother's Day, Thanksgiving, and so on).
Pay attention to what's included
With over 800 reviews, FloraQueen's most popular bouquet is Subtle Freshness: Roses and Lilies, affordably priced at $44.90. Like most arrangements here and elsewhere, it comes in various sizes with corresponding prices. The vase in the picture is not automatically included; you'll see it as an add-on in the item total, or you can swap it out for a different vase style (or none at all).
Prices may be larger than they appear
Imagine our shock when we entered our delivery zip code and found that the listed price had more than doubled. That Subtle Freshness bouquet wound up costing $127, once we factored in the new price of the arrangement and the vase, plus delivery fees. Yes, we were thrilled to see that the service/delivery costs here were just $7.10 - that's at least 50% less than every competitor florist in our evaluation - but we felt bait-and-switched by the prices we originally saw on the site.
Shopper sentiment for this flower delivery company is a mixed bag. You'll see some arrangements with hundreds of reviews, and others with none - and that makes it a risky proposition to choose a bouquet that no one has commented on. As a Spain-based company, FloraQueen has no Better Business Bureau rating to consider either. On the FloraQueen site, most reviews are positive - shocking, we know - but in other places we saw a lot of unhappy campers: over 21,000 bottom-of-the-barrel one-star reviews, to be exact.
Customer service isn't reliable or consistent
If there's a problem with your order (as there often can be, when dealing with florist networks instead of a local shop), all you've got is an online form to send in your inquiry. So imagine this: you've ordered a time-sensitive delivery, like an anniversary bouquet or a sympathy arrangement for a funeral, and when it doesn't arrive at the expected time, your only recourse is to complain via the website? Thousands of customers would wish you lots of luck with that, because they didn't hear back.
Best left for international orders only
We've downgraded FloraQueen by a half-star since our last rating. We're disappointed that despite going from 11,000 to over 73,000 reviews in one place alone, their overall track record is exactly the same: just under half of its customers give it a perfect five-star rating, while a full 30% say it's the worst flower delivery company ever. That doesn't exactly communicate a strong commitment to improvement. If you're looking to send flowers to an international destination, you might try FloraQueen for convenience. However, if you're placing an order for delivery within the US or Canada, you'll probably be happier if you go with one of the higher-rated florists in our review.
1 800 Flowers was founded in 1976 as a retail flower shop. Since then, the company has branched out to include a vast variety of other gift-giving brands, such as The Popcorn Factory, Shari's Berries, and Harry & David.
Ample gift-giving choices
You'll find no shortage of options with this flower delivery company, from traditional bouquets and arrangements to houseplants, flowers-and-wine, and much more. The easiest way to get started is to enter your destination zip code, the occasion, and your preferred delivery date. From there, we recommend using the filters to further narrow down your results by your budget range, the recipient (romantic interest or friend), and by any extras you'd like your gift to include.
Each bouquet has multiple options
When you choose a floral arrangement you like, you might be pleasantly surprised to see all of the ways you can customize it to make it just right. For example, with the Exotic Breeze Orchids gift, options included 10 stems as a bouquet only ($54.99) or with a clear vase ($66.99), 20 stems with a blue vase and windchime ($101.99), and several configurations in between. Pay attention to the box below "Add to Cart" , because that's where it'll be explained if your gift will be fulfilled by a local florist or with a delivery partner like FedEx. Your shipping fees will typically be $14.99 or $17.99, respectively.
You can add more than chocolates and balloons
You'll get more add-on possibilities as you walk through the checkout process. Because 1-800-Flowers has so many brands beneath its "umbrella" , you're not limited to the typical balloon/teddy bear/chocolate extras you'll see with other florists. Here, you could add a digital movie, a fruit and sweets gift box, and so on.
Consider your money-saving opportunities
There are a couple of ways to save some money with 1-800-Flowers. First, you may get a mystery discount pop-up as you browse the site: enter your email for their newsletter and get a code to use at checkout. (As we spent more time on 1-800-Flowers, we got another pop-up specifying a 20% discount, FYI.) You can also sign up for Celebrations Passport: pay $19.99 (in the first year; it renews at $29.99 annually) and get free shipping and service fees across the entire brand family, on eligible products. You'd only have to order flowers twice for Passport to more than pay for itself, since the flower delivery/service fee is $14.99-$17.99.
SmartGifting is great
One cool feature we love here is the SmartGift option. If you don't know your recipient's delivery address but you know how to reach them by email, text, or Facebook, you can send them almost anything on the site. They get the notification and can enter their address and preferred delivery date - or even exchange the gift for something lower-priced (hey, maybe they have a white-hot hate for roses but adore sunflowers. Who knew?). You'll get a payment link that reflects the total cost after they've made their choice.
Customers aren't impressed
1-800-Flowers is "A+" rated and accredited by the Better Business Bureau, despite more than 2400 complaints being filed there over the last three years. Usually that rating means that a company is doing a good job of responding to the issues. But, as we looked at 1-800-Flowers' customer reviews across the internet, it painted a pretty sad picture: just about as many people rate this flower delivery company as "bad" as the ones who say it's "excellent" , about 36% in each category. On some products, customers were upset that it was a FedEx delivery and not fulfilled by a local florist - especially when the box was dumped on the doorstep and the vase shattered inside. And yes, as with any online flower shop, arrangements are only as good as the partner florist in your recipient's delivery area - but 1-800-Flowers doesn't seem to accept responsibility for a refund or replacement when the local store drops the ball.
Needs to focus more on customer happiness
We give 1-800-Flowers a higher ranking than its sister company, Harry & David, because of the wider range of options available here (and since most of H&D's flower orders will be processed through this delivery service anyway). But, even the Smart Gift tool that we love isn't enough to compensate for the issues we've seen with this company's customer support - despite the fact that they offer a 100% satisfaction guarantee. Choose a higher-rated flower delivery company in our review for better service.
Harry & David has been "America's premier choice for gourmet gifts" since 1934. While you may associate this online retailer with fresh fruit and gift baskets, you can actually order bouquets, plants, and other floral arrangements too. Harry & David is part of a large brand family that includes 1-800 Flowers, Cheryl's Cookies, The Popcorn Factory, and several others.
Most floral arrangements will go through sister site
You'll notice that relationship pretty early on as you browse this flower delivery company: unless your order includes some kind of food product, like wine or chocolates, it'll probably be designated as a 1-800-Flowers product. But, if your selection is a bulb or another type of garden plant, it may still be fulfilled through Harry & David.
Flowers aren't the focus
Also, because this isn't a flower-focused retailer, the shopping experience is a little different. If you decide to shop by occasion using the tabs at the top of the site, your results won't be limited to floral arrangements. To get just bouquets or planters, you'll want to start on the Flowers & Plants page and then choose the menu option that is the closest match to what you're picturing: Flower Bouquets, Floral Bestsellers, Succulents, Flowers with Wine, and so on.
Limited selection - with lots of customizations?
When we narrowed down our search to just bouquets, we were a little disappointed by the selection of under two dozen arrangements. All of the flowers-only bouquets were available for immediate purchase, but every arrangement that included wine couldn't be shipped until two weeks in the future. On a positive note, it was easy to see that most bouquets were eligible for the Passport program: for an annual fee ($19.99 for the first year, $29.99 thereafter), you'll get free shipping and no service charges for a full year, across all of the brands in the Harry & David family. Also, there were a wide range of size choices - not just the "standard/deluxe/premium" so common with other florists, but a full spectrum of prices. For example, on the One of a Kind bouquet, it went from a small arrangement for $49.99 all the way up to a premium selection for $99.99 (and four other sizes in $10 increments between).
Want some donuts with your daisies?
When you add the flowers you want to your cart, you'll get suggested add-ons. But, because Harry & David is a gift-giving store and not just a florist, the "extras" here go well beyond the typical balloon, teddy bear, and chocolate options you'll see elsewhere. How about a boneless carving ham with your roses? Or coffee and donuts?
Sign up and save
You might get a 10% discount if you sign up for Harry & David's email list. Just watch for the pop-up as you browse the site. Another way to save is with a subscription: on the checkout page, some floral arrangements let you set up a recurring delivery ranging from weekly to every eight weeks, and you'll get a 15% discount on each one.
Passport might be worth it
How about delivery charges? You'll pay an extra $2.99 for same-day delivery, and the same if you want the flowers to arrive on the weekend (though for the bouquets we considered, only Saturday was available). Harry & David charges a service/delivery fee of $17.99; for $2 more, you can enroll in the Passport program we described earlier.
Reviews left us feeling less-than-wow
Harry & David lets you see reviews at the bottom of each product page, so you can see what other people have said about the arrangement you're considering. We noticed, however, that they're "selected" reviews, and that left us wondering about the "not selected" ones - because when we checked out customer feedback for this flower delivery company, it wasn't so terrific. Long-term users of Harry & David's gift service say that it seems to be on the decline. While most comments weren't specific to flowers, they described gifts that arrived late, spoiled, or in bad condition - or that didn't get delivered at all. That happens with just about every company that ships perishable items - but shoppers complain that Harry & David's customer service team isn't exactly on top of things when a refund or reshipment is the appropriate solution.
No compelling reason to buy flowers here
We struggle to come up with a reason you should get your flowers through Harry & David. And, given that the vast majority of their options are fulfilled by 1-800-Flowers, it might make more sense to start your shopping there instead if you're really determined to buy your flowers from a company in this brand group.
FTD stands for "Florists' Transworld Delivery" . This flower delivery company got its start in 1910, using the telegraph to connect a collective of just 10 florists. Now, FTD has a network of thousands of local florists - in fact, many of the businesses in our review use FTD as their fulfillment partner on orders delivered across the nation.
Thousands of gift choices
FTD makes it pretty easy to find something beautiful, extravagant, or just plain fun to send for any occasion. From birthday bouquets to anniversary arrangements, you'll have thousands of options to choose from here. There's also a selection of non-floral gifts, like food baskets, gift towers, cookies and candy if you need some one-stop shopping. But, since everything is fulfilled by FTD partner florists and not all products are available in every area, you may want to enter your delivery zip code and desired arrival date at the top of the site before you get too far in your browsing.
Several sizes to consider
When looking at flowers on FTD, you'll almost always see a price range on each arrangement. That represents all of the options for that particular design: for example, on a bouquet of yellow roses, you could pay $75 for a dozen or $200 for three dozen. Categories at FTD are usually labeled as Standard, Deluxe, Premium, and Exquisite, and that will reflect the overall size of the arrangement. We appreciate that the image displayed will shift as you click on different categories, so that there are no misunderstandings about how your bouquet will look. Generally speaking, FTD's flowers are priced between $35 and $215. And, once you've added flowers to your cart, you'll get a pop-up offering add-ons like a balloon, greeting card, teddy bear or box of chocolates.
Delivery fees are typical
During the remainder of the checkout process, you'll have the opportunity to choose an occasion and enter a gift message (both optional). You can also check the box if you'd like an annual reminder email for that recipient and occasion. On the second page of checkout, you'll see your delivery costs and handling fees. In our case, on a $92 bouquet, we were charged $19.99 for delivery/handling, plus an extra $4.99 for same-day service.
Reward programs for frequent buyers
You may want to consider FTD's loyalty programs, FTD Plus and FTD Plus Insider. The basic Plus membership is free to join, and you'll earn points on every purchase and get a birthday surprise. If you order flowers regularly, it'll be worth it to pay the $39.99 annual fee to join the Insider rewards program: you get double points on every purchase, and your shipping is free on every order. That alone will pay for itself with just 1-2 flower deliveries.
The BBB likes FTD
FTD generally has a decent reputation - as you'd expect from a flower delivery service that's been around for 110+ years and that has an "A+" and accreditation from the Better Business Bureau. There were only 34 complaints filed against FTD with the BBB in the last year, and all of them received an appropriate response. However, the BBB listing points out that FTD filed for reorganization under Chapter 11 of the federal Bankruptcy Act back in 2019 - which isn't necessarily a big problem, but it's worth keeping an eye on.
Reps don't really care about your problems
Getting a little more specific and looking at customer comments, FTD's track record doesn't look so great. In one place we looked, more than 500 people had given this online florist a one-star rating. Time after time, customers say that FTD left them hanging when there was a problem: from late or completely missing deliveries to arrangements that barely compare to what you could get in a supermarket, FTD reps don't seem to think it's their issue to solve. The customer service here is often described as "non-existent" . It's as if you can almost hear the reps shrugging over the phone when people complain that their Mother's Day bouquets arrived the following Monday, funeral arrangements came after the service had been concluded, you get the picture.
Don't buy directly from FTD
As much as we want to like FTD for its long history alone, we're too disappointed in their shopper feedback to give them our recommendation. There are flower delivery companies out there who are knocking it out of the park with respect to customer satisfaction, and who make it their priority to get it right no matter which florist did the arranging and delivering. FTD doesn't seem to care. Chances are good that, regardless of where you buy your flowers, FTD could be a part of the process because of their position as a network - but we suggest that you place your order somewhere else.
ProFlowers got its start in 1998, debuting with a birthday bouquet. This flower delivery company is now owned by FTD, so don't be surprised if you see some similarities between the two.
Use your zip code to check availability
On our most recent visit to the ProFlowers site, we got a pop-up offer with a 15% discount if we entered our email address. Also, before you get anywhere on the site, you might be (repeatedly) prompted to enter the zip code and desired arrival date for your flower delivery, so that you'll only be shown items that are available. We selected a delivery date five days in the future, and in our zip code there were 58 different bouquets to choose from.
The ProFlowers site is relatively easy to navigate. Shop by Best Sellers, or jump right to the occasion you're recognizing with your flower delivery: birthday, anniversary, new baby, "just because" , and so on. Whichever category you select, you can expect to pay somewhere between $40 and $230.
Several sizes and add-ons
When you select a particular arrangement, you'll usually see three different options: Original, Deluxe, or Grand, which reflects the overall size of the bouquet. For example, with ProFlowers' most popular item (the Sweet & Pretty Bouquet), Original is priced at $50 and is 14" H x 14" W, Deluxe is $65 and measures 15" x 15" , and Grand sells for $80 and adds one more inch to both dimensions. You can also check out the add-ons, like a mylar balloon, teddy bear, or a box of chocolates.
They wait to show you what it'll really cost
ProFlowers doesn't disclose their delivery fees until you're almost at the last step of the ordering process - your initial estimate will only include the taxes, not the "delivery fee" or the "care and handling fee" . On that Sweet & Pretty Bouquet we mentioned earlier, the Grand was showing a total of $86... until we got to the checkout page and saw we'd be paying $16.99 for delivery and $2.99 for care/handling, bringing our "grand" total (see what we did there?) to $106.48. No wonder Proflower gives customers the options of making four payments through Afterpay.
Poor customer service
Reputation-wise, ProFlowers still isn't giving us much reason to move them up in our rankings since our last review. As an FTD company, ProFlowers shares the "A+" rating from the Better Business Bureau - but also the Chapter 11 bankruptcy filing from 2019. That in itself isn't a huge problem - corporations file for reorganization in this way all the time - but ProFlowers' ongoing negative feedback from customers seals the deal. Across 5,000+ ratings, more people gave ProFlowers the lowest possible rating (one star) than a perfect five-star score. Complaints frequently described deliveries that never arrived but ProFlowers insisted that they had, poorly-arranged bouquets with the least expensive flowers possible (carnations when it was supposed to feature roses), and orders being canceled on the scheduled delivery
Doesn't honor their guarantees
All of that is made even more disappointing when you look at what ProFlowers promises. Not only do they guarantee that your cut flowers will stay fresh for a week and your other plants will stay lush for two weeks, but they also say you can get a refund or replacement if you're not 100% satisfied with the flower delivery you've ordered. Good luck with that: it's hard to find any customers here who say they've had success getting an appropriate response from ProFlowers when something inevitably goes wrong.
Not worth your time
In other words, ProFlowers should be a flower delivery company you pass right on by as you move on to a more reliable service. Don't waste your time or money here.
New York-based Florists is one of several flower delivery companies in our review that fall under the 1-800-Flowers umbrella of businesses (though you won't find that mentioned in any obvious way on this store's website). Because of that relationship, you'll be able to buy more than just bouquets here: your options include plants, gift baskets, fruit bouquets and more.
We expected to find a lot more options for flowers on a site called Florists, beyond the 30 or so scattered across Birthday, Sympathy, and other occasions. Almost every arrangement is priced from $36-$100, and there wasn't anything that really had a "wow" factor. For example, in the Anniversary selection, the most expensive bouquet was a relatively ho-hum $59.99 arrangement called "Spring Hugs" . True, we could add balloons, chocolate, or a teddy bear, but unlike most florists in our evaluation, there were no size upgrades we could choose for a really impressive "I love you" gift.
Expensive delivery fees
And, despite being fulfilled by a local florist, there were no options for weekend delivery in our zip code. Add on to that a huge service charge of $29.98 (when we were expecting a standard fee of $14.99 as referenced in Florists' FAQs) and it's easy to see why we were soon clicking away to a different flower delivery company.
Florists has taken a huge dive in our rankings since our last review. Back then, we found plenty of customer comments praising this flower delivery company for making it right when deliveries were late or not the expected quality. Not anymore. Out of hundreds of reviews from the last six months, we only found a handful that had a somewhat positive experience to report.
Flowers delivered late - or not at all
The vast majority of complaints described orders placed well in advance that never arrived - and no response from Florists via email or toll-free number. It's unacceptable for a company to deliver a bouquet a week late (or more) and then refuse to offer a refund. We're sorry, but a Valentine's arrangement that comes on February 21st doesn't send a message of love. Even 1-800-Flower's "A+" with the BBB can't salvage the reputation of this sister brand.
We can't recommend this flower delivery company anymore
Florists proudly states "we love what we do, and guarantee that you will too!" That sure doesn't seem to be the case anymore. If you buy your flowers from this delivery company, the only thing you can count on is having a hard time getting a resolution if there's a problem. Why not spare yourself the hassle and go with a more reliable, customer-focused florist?
From You Flowers is your round-the-clock flower delivery company: you can place your order online or through the toll-free number any time, any day of the week, for delivery throughout the US and to more than 140 countries worldwide. If you get your order in prior to 3PM in your recipient's time zone, your bouquet can be delivered the same day. From You Flowers is a sister site to another flower delivery service in our review, Send Flowers, so this site may feel familiar if you've shopped there too.
Some budget options available here
What kind of flowers are you looking for? It's easy to browse your options with From You Flowers by the occasion, and there's a separate page just for birthday bouquets. You can also order plants plus gift baskets and food if you want something a little different from a traditional arrangement. And, if you're on a budget, check out the Sale link -but don't get too excited when you see "Under $30" , because the lowest-priced flowers on that page at the time of this review were still $35.99. But, we did some digging and found three options for a dozen roses priced at $29.99.
Keep an eye on the extras
Pay close attention to the details when you choose a flower arrangement at From You Flowers, because there can be a lot of extras that really add up. For example, on one of those $29.99 rose bouquets, the pictured vase came with a $12.99 surcharge; only the "no vase" option was free. You can also add other items, like a box of chocolates, a teddy bear, twice the number of roses, and so on, depending on the type of bouquet or arrangement you select.
No total cost until you enter your payment info
What will you pay for delivery? That's another area where you may encounter lots of surcharges with From You Flowers. Want your flowers to arrive before noon, guaranteed, instead of the default "delivery by 5PM" ? That's an extra $7.99. Saturday arrival? Another $9.99. What we really didn't like about buying flowers here is that your final total is only displayed after you enter your payment information - and we're not in the habit of handing out our credit card details just to find out what we might pay for shipping and handling. From some reviews we read, it's safe to say you should expect your delivery and service fees to be anywhere from 50-100% of the cost of the flowers themselves.
Too many complaints
We're not sure what to think about the reputation of From You Flowers. On the one hand, the company has an "A" rating and accreditation from the Better Business Bureau - and typically that means that there's a good track record of handling customer concerns, even with more than 1,000 filed against From You Flowers over the last three years. Checking out what customers said in their BBB complaints and in other places left us feeling less than reassured, though. The pattern seems to be that flowers are delivered late or not at all, or the bouquet that arrives is vastly inferior to what was pictured on the site - and it takes a report filed with the BBB to get any action on the complaint. It left us wondering if From You Flowers really has "over 7 million satisfied customers" like they say they do.
Too much room for improvement
We give From You Flowers a slightly higher rating than its sister site, Send Flowers, because we were able to find ratings from people who actually had a good experience here. But, until this company makes it less of a hassle to get a refund or replacement when problems pop up, we don't feel comfortable recommending it as a flower delivery service you can rely on.
Send Flowers starts out looking like your average online flower delivery service. You can order bouquets for special occasions like birthdays and anniversaries, choose funeral arrangements large and small, send houseplants, or deliver balloons and other gifts.
Is cheap what you really want?
There's a somewhat puzzling emphasis on "cheap" with this store: you'll see it when you hover over the URL, in the "Under $30" category featured on the left side of the page (which, incidentally, takes you to birthday arrangements), and mentioned in other places throughout the site. Maybe Send Flowers just hasn't been updated to reflect inflation, but at the time of this review we definitely didn't see anything under $30 (or even under $20, as one of the links at the bottom of the page offered). Most arrangements here are between $30 and $400, with some funeral arrangements priced higher than that. Either way, be sure to watch for discounts: during our most recent visit, there was a code featured at the top of the page that offered a 10% discount sitewide.
Same-day flowers available
If you're looking for flowers that can be delivered today, you'll need to make sure you order before 3PM local time wherever they're being sent - and to shop from the section that says Same Day Delivery too. Otherwise, shop by category and keep an eye out for the arrangements with the same-day designation.
Might not come with a vase
Another good way to browse is by starting with Send Flowers' best-sellers. You can look through specific options like sunflowers, tulips, or mason jar arrangements, or scroll through until you find one that you like. One of their most popular bouquets is the Enchanted Garden Flower Bouquet, regularly-priced at $44.99 for the regular size, $54.99 for deluxe, and $64.99 for premium (helpful hint: all of the default images on the Send Flowers site show the deluxe-size arrangement). While this arrangement comes with a vase, others may come without unless you upgrade to include one. You can also add mylar balloons, chocolates, or a teddy bear to your order.
Not cool to require payment info before revealing fees
Once you enter the delivery zip code, you'll see all of the available delivery dates in that area. Sunday deliveries come with a surcharge (in our region, it was $2.99), and we also noticed that next-day delivery had the same fee attached. Send Flowers makes you enter your payment information before showing you how much the delivery fees will be - that's a big no-no with any kind of online store, and even more so with flower companies, where those charges can be significant (and ought to be disclosed earlier).
Sister company to From You Flowers
Want to know why we refused to take that last step? It's difficult to find any customers with good things to say about Send Flowers. We couldn't find a listing for this flower delivery company with the Better Business Bureau, until we looked up the contact address and learned that Send Flowers also does business under the name From You Flowers (who you'll also find reviewed here).
Customer service is a joke
Despite having an "A" rating and accreditation through that name, people aren't happy with this flower delivery company. Under either name (Send Flowers or From You Flowers), feedback is overwhelmingly bad: in one place alone, out of 1,000+ reviews, more than 900 gave Send Flowers the lowest possible rating of just one star. Reading through the comments is almost entertaining (at least for those of us who weren't personally impacted by the terrible service): we saw "Nailed It!" -type photos showing the 60-orchid bouquet one person was expecting compared with the two-bloom arrangement that was delivered, images of wilted bouquets and a description of a 35-minute phone argument with Send Flowers' rep who only offered a $15 coupon instead of a refund, and so on. Where, exactly, does their promised "100% guarantee" come in? Never, as far as we can tell.
A flower delivery company you should avoid
It'll come as no surprise that this is our lowest-ranked flower delivery company. For every end of the spectrum, from budget-friendly to extravagant, there are other florists who will undoubtedly do it better than Send Flowers.
Because so many florists use these networks, you'll often find the same arrangements featured on their online stores. That's where attention to customer service really makes the difference: any network florist will be at the mercy of how the store on the receiving end actually pulls the arrangement together, and sometimes the quality on that side isn't what the original florist promised. When that happens, the best flower delivery companies will take responsibility for your satisfaction - either through a refund or a redelivery, often with a different local florist if available. That's more or less "business as usual" when you're buying flowers from a traditional online florist.
However, that's not the only option for flower delivery. You can also choose to send flowers from a service that works directly with growers: the bouquets are fresh-cut and carefully packaged, kept chilled in transit, and delivered right to your recipient's doorstep. These direct-to-customer flower companies are a great solution if there aren't any florists local to the person you're sending them to - because FedEx and UPS can get just about anywhere in the US. Another plus with this type of flower delivery is the price: you'll often get twice as many blooms for what you'd get for the same money spent at a more traditional flower shop.
So, where should you buy your flowers? Your options are almost as vast as the variety of blooms themselves. It might feel a little less overwhelming if you use these criteria to guide your choice:
To help you get the best floral arrangements delivered exactly as expected, TopConsumerReviews.com has evaluated and ranked the most popular flower delivery services available today. We're sure your lucky recipient will feel a whole bunch of happiness and sunshine when they see their beautiful fresh-cut flowers!
In a nutshell - yes, it is safe to send flowers online.
Today florists, from the small business in your neighborhood to the large flower vendors who are a major on-line presence, make every effort to protect you, your personal information and your banking and credit card information.
Although you may use a debit card to pay for your on-line purchase, many flower vendors and florist shops prefer you use a credit card for the on-line transaction to provide you with an extra layer of financial protection. If, in the unlikely event, your credit card information should escape into the world outside of the transaction between you and them, by using your credit card, any fraudulent charges of more than $50 are handled by your credit card company and in most cases, any fraudulent charges under, and up to, $50 are handled by the vendor itself.
Florists who do business on-line promise, and hold true to that promise, that any personal information you give them in the course of placing your flower order with them, remains with them alone. Personal information will not be sold to other marketers.
You will be asked for your phone number and email address so that, in the event of a problem with your order, it can be corrected as fast as possible. You maybe asked for a second telephone number at which you can be reached just to raise the probability of actually speaking with you should there be a problem. Most likely, immediately after your transaction is complete, you will receive an email from the vendor. But, your credit card will not be billed until your order is ready for transmission or shipment.
Secure servers with encryption programs are utilized to handle the on-line transactions. The encryption process involves both sides of the transaction, encrypting information independently from each end, thereby increasing the security of your information on both ends.
It is common practice for the customer to begin shopping in an unsecure area of the flower vendor's website, but when it comes time to finalize the transaction, you will be directed by prompts to a secure area of the vendor's website. Often you will receive a written message on your screen informing you that you are now entering or exiting the secure area of the website. Another way to know whether you are in a secure or unsecure area of the vendor's website is to look for a small icon in the shape of a padlock. If the padlock is open, the area in which you currently are in is not a secure one. In an unsecure area, personal information will not asked for nor needed. When you are in the secure area of the website, the area where personal, banking and credit card information is required, you will again find the padlock icon, but this time it will be in the closed/locked position.
Shopping for flowers on-line and having your gift delivered, possibly the same day, if you place the order before 1p.m in the time zone of the recipient, has never been easier or safer.
Select any 2 Flower Delivery Services to compare them head to head