1 800 Florals Review

Monday, September 20th

2021 Flower Delivery Service Reviews

1 800 Florals

• Cost: $29.99 to $289.95

Phillip's Flowers & Gifts, the company behind 1-800-Florals, enjoys a long, solid reputation: nearly 100 years in the industry and an "A+" rating with the Better Business Bureau. This Chicago-area florist delivers to all 50 states and Canada, offering same-day and next-day delivery.

Before deciding which arrangements you want to buy, you should understand the difference between 1-800-Florals' arrangements that are fulfilled through a florist network, and their direct-ship next-day flowers and bouquets. The latter come at a discount - but they also come in a gift box, unarranged. As the site says, "they are not recommended for delivery [to any] location where it would be inconvenient for the recipient to arrange the flowers". Keep that in mind as you browse your options.

The 1-800-Florals site isn't the freshest flower in the bouquet, so to speak. The look and feel is dated, and shoppers have to hunt around to find what they want. The easiest way is to either browse the 75+ options on the main page - which are automatically presented from highest price to lowest, by the way - or to choose from the Shop by Occasion or Shop by Product in the dropdown options at the top of the page.

As we started looking through our options, things got confusing. For example, when we looked at a basic arrangement of 3 pink and 3 yellow roses, we were given the option to choose between three prices, one of which said, "as shown". According to the information offered under "Why Three Prices?", selecting a higher or lower price changes the "presentation value" of the flower delivery. But, other than showing three bouquets of increasing size, the site doesn't explain what you'll get: just a vague "longer stems, larger blossoms, a fancier vase" description of possibilities. We would definitely prefer to know what we're paying for, instead of paying a higher price for something we hope will be nice and not too expensive.

Speaking of expensive, 1-800-Florals charges a hefty $19.99 delivery/service fee on every order. That might not seem like much if you're ordering their most premium arrangement at $89.95. But, if you're ordering their lowest-priced arrangement at $29.95, spending almost double to include the delivery might have you looking at other online florists. That delivery fee is also a steep increase over the $7.95 they charged in the past.

While we appreciate 1-800-Florals' long history and reputation, their options for flower delivery are much more expensive than the competition - without adding any increased value for your dollar in return.