Who Offers the Best Flower Delivery Service? Flowers have long been a universal way to show you care, whether you're celebrating a birthday, offering condolences, or just brightening someone's day. Each bouquet can carry its own meaning - roses for love, lilies for sympathy, sunflowers for cheer - making flowers a perfect gift for almost any occasion.
Average
1 800 Flowers is the parent company of a broad portfolio of gift-giving brands, including Harry & David, The Popcorn Factory, and more. Even though the company takes most of its orders online now (instead of via toll-free number like you'd infer from the name), you'll still find plenty of bouquets, arrangements, and extra treats for your next flower delivery.
Ample options for sympathy flowers
To measure the different flower shops on our list fairly, we looked for two specific things: a bouquet of a dozen red roses and a basic sympathy arrangement. We started searching for the latter by entering our recipient's zip code in Wisconsin and "sympathy" in the dropdown occasion box. 1 800 Flowers featured over 100 arrangements; prices started at $49.99, including Fields of Europe for Sympathy, Peaceful Memories Bouquet, and even a Peace Lily plant. It was no problem seeing which arrangements were available "as soon as today" as we scrolled through, and most of them were eligible for the Celebrations Passport membership: you pay $19.99 for the first year and $29.99 per year after, and it gets you free shipping on all eligible items across the 1 800 Flowers family of websites.
Steal of a deal for a dozen red roses
When we changed gears to find roses, it was easiest to go to the Flowers tab and select that variety there, then enter the recipient's zip code and type of location (apartment, hospital). That lets 1 800 Flowers show you only the options available for your intended delivery. We were pleasantly surprised to see that we could get not one but two dozen red roses for just $49.99. Considering that many rivals were selling a dozen of the red beauties for $35 to $45, that's a great deal. (And we did spot a one-dozen option starting at $39.99.)
Add-on goodies galore
As you shop, look for flowers that show a particular number of options - especially if you want to make your delivery a little more personalized. For example, those two dozen red roses could be sent as just the bouquet, in a red or clear vase, and with or without Godiva chocolate. Then, when you've selected the flowers you're sending, you'll see even more extras you can add to your cart. Those could include seasonally-flavored pretzels, a cocktail kit, a gift box with fruits and sweets, and many other items sourced from "sister sites" in the 1 800 Flowers group.
Use the tools wisely
Pay attention during the checkout, because there are some tools you can consider. Are you forgetful? Use 1 800 Flowers to send you a reminder of this flower delivery occasion next year. Do you want a personalized greeting card for an extra $5.99? That option is selected by default, so make sure you either click it to "complimentary greeting message" if you don't want it, or change it to the right occasion if you do (it's automatically set to "birthday", and that would be embarrassing for a sympathy arrangement).
Flowers may be florist-arranged or shipped
Finally, you'll select your delivery date. Assuming you haven't chosen flowers with a same-day delivery timeframe, you can expect your shipping/delivery fee to be $14.99, with an extra $14.99 if you've chosen Saturday delivery. 1 800 Flowers does sell flowers that are florist-arranged, while others are shipped from their own farms, so keep that in mind if you have a preference in either direction.
"A+" from the BBB
So, with all of that, why did this flower delivery powerhouse only earn a middle-of-the-road rating? After all, 1 800 Flowers' reputation with the Better Business Bureau is about as good as it gets: "A+" rating and accreditation, which indicates that the BBB thinks the company has done a better-than-satisfactory job of responding to the 1200+ complaints filed there over the last three years. All of the associated brands (like Harry & David and Wolferman's) send out hundreds of thousands of orders every year (if not many more), and so it stands to reason that there will be a fair number of complaints.
Too many customers come away disappointed
However, we're not super-happy to see that in the separate reviews section on the BBB site, 1 800 Flowers only averages 2.47 out of 5 stars across 1800+ ratings, and the picture is even less "rosy" (see what we did there?) when you look at the 33,000+ ratings on Trustpilot that only average 2.9 stars. Those ratings are perfectly split at 36% 5-stars and 36% 1-stars, and the headlines on the reviews left within a week of this evaluation read like this: "the worst delivery service", "beware", "completely unreliable", and "disappointed".
Just okay
It's really only 1 800 Flowers' perfect rating from the Better Business Bureau that keeps the company from falling into the "below average" category among the flower delivery services on our list. The selection here is okay, and the website is easy to shop (especially with the add-ons from other non-flower brands in the "family"). But, with equal chances of customers feeling like 1 800 Flowers is either "awesome" or "awful", according to those rating averages on Trustpilot, we don't think this service deserves anything more than an average rating.
Continued from above...
Flowers have long been a universal way to show you care, whether you're celebrating a birthday, offering condolences, or just brightening someone's day. Each bouquet can carry its own meaning - roses for love, lilies for sympathy, sunflowers for cheer - making flowers a perfect gift for almost any occasion.
Flower delivery can easily bring the beauty and joy of fresh blooms directly to your door (or the doorstep of someone special) without the hassle of going to a flower shop - when you order online. When you use a flower delivery website, you get access to a variety of options, from timeless classics like those roses and lilies to unique, seasonal arrangements curated by skilled florists.
Some services even offer same-day or next-day delivery, so you can send a thoughtful gift even if you're shopping at the last minute. How do they get it done? Usually, online flower delivery services are partnered with a florist network, so that your order is fulfilled by someone local (although there are a few who ship their bouquets directly from the farm).
Want to make your gift even more special? You can often add on a vase, balloons, chocolates, or a custom greeting card with a personal message. This flexibility makes it easy to personalize your order so that it perfectly fits the sentiment you want to convey.
So, which online florist should you use for your next beautiful bouquet or artful arrangement? Choosing the right flower delivery service can depend on a few key factors:
To help you send a meaningful message across the distance, Top Consumer Reviews has researched and ranked some of today's most popular flower delivery options. Whether you're opting for a simple bouquet or an elaborate arrangement, that flower delivery is sure to bring warmth and happiness into someone's day with just a few clicks.
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Is It Safe To Send Flowers Online?
In a nutshell - yes, it is safe to send flowers online.
Today florists, from the small business in your neighborhood to the large flower vendors who are a major on-line presence, make every effort to protect you, your personal information and your banking and credit card information.
Although you may use a debit card to pay for your on-line purchase, many flower vendors and florist shops prefer you use a credit card for the on-line transaction to provide you with an extra layer of financial protection. If, in the unlikely event, your credit card information should escape into the world outside of the transaction between you and them, by using your credit card, any fraudulent charges of more than $50 are handled by your credit card company and in most cases, any fraudulent charges under, and up to, $50 are handled by the vendor itself.
Florists who do business on-line promise, and hold true to that promise, that any personal information you give them in the course of placing your flower order with them, remains with them alone. Personal information will not be sold to other marketers.
You will be asked for your phone number and email address so that, in the event of a problem with your order, it can be corrected as fast as possible. You maybe asked for a second telephone number at which you can be reached just to raise the probability of actually speaking with you should there be a problem. Most likely, immediately after your transaction is complete, you will receive an email from the vendor. But, your credit card will not be billed until your order is ready for transmission or shipment.
Secure servers with encryption programs are utilized to handle the on-line transactions. The encryption process involves both sides of the transaction, encrypting information independently from each end, thereby increasing the security of your information on both ends.
It is common practice for the customer to begin shopping in an unsecure area of the flower vendor's website, but when it comes time to finalize the transaction, you will be directed by prompts to a secure area of the vendor's website. Often you will receive a written message on your screen informing you that you are now entering or exiting the secure area of the website. Another way to know whether you are in a secure or unsecure area of the vendor's website is to look for a small icon in the shape of a padlock. If the padlock is open, the area in which you currently are in is not a secure one. In an unsecure area, personal information will not asked for nor needed. When you are in the secure area of the website, the area where personal, banking and credit card information is required, you will again find the padlock icon, but this time it will be in the closed/locked position.
Shopping for flowers on-line and having your gift delivered, possibly the same day, if you place the order before 1p.m in the time zone of the recipient, has never been easier or safer.
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