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1-800-Flowers Review

Monday, June 17th

2024 Flower Delivery Service Reviews

1-800-Flowers Review 2.5 Star Rating


2.5 Star Rating
  • Thousands of options ranging from traditional bouquets and arrangements to plants, gift baskets, and more
  • Most flowers are under $200
  • Delivery/service fee of $14.99-$17.99
  • Passport membership gets you free shipping/no service fees ($19.99/first year)
  • Same-day delivery available if you order before 2PM in recipient's time zone
  • "SmartGift" tool if you don't know your recipient's address
  • 100% satisfaction guarantee
  • "A+" rated and accredited by the BBB
  • In business since 1976

1 800 Flowers was founded in 1976 as a retail flower shop. Since then, the company has branched out to include a vast variety of other gift-giving brands, such as The Popcorn Factory, Shari's Berries, and Harry & David.

Ample gift-giving choices

You'll find no shortage of options with this flower delivery company, from traditional bouquets and arrangements to houseplants, flowers-and-wine, and much more. The easiest way to get started is to enter your destination zip code, the occasion, and your preferred delivery date. From there, we recommend using the filters to further narrow down your results by your budget range, the recipient (romantic interest or friend), and by any extras you'd like your gift to include.

Each bouquet has multiple options

When you choose a floral arrangement you like, you might be pleasantly surprised to see all of the ways you can customize it to make it just right. For example, with the Exotic Breeze Orchids gift, options included 10 stems as a bouquet only ($54.99) or with a clear vase ($66.99), 20 stems with a blue vase and windchime ($101.99), and several configurations in between. Pay attention to the box below "Add to Cart" , because that's where it'll be explained if your gift will be fulfilled by a local florist or with a delivery partner like FedEx. Your shipping fees will typically be $14.99 or $17.99, respectively.

You can add more than chocolates and balloons

You'll get more add-on possibilities as you walk through the checkout process. Because 1-800-Flowers has so many brands beneath its "umbrella" , you're not limited to the typical balloon/teddy bear/chocolate extras you'll see with other florists. Here, you could add a digital movie, a fruit and sweets gift box, and so on.

Best Flower Delivery Services

Consider your money-saving opportunities

There are a couple of ways to save some money with 1-800-Flowers. First, you may get a mystery discount pop-up as you browse the site: enter your email for their newsletter and get a code to use at checkout. (As we spent more time on 1-800-Flowers, we got another pop-up specifying a 20% discount, FYI.) You can also sign up for Celebrations Passport: pay $19.99 (in the first year; it renews at $29.99 annually) and get free shipping and service fees across the entire brand family, on eligible products. You'd only have to order flowers twice for Passport to more than pay for itself, since the flower delivery/service fee is $14.99-$17.99.

SmartGifting is great

One cool feature we love here is the SmartGift option. If you don't know your recipient's delivery address but you know how to reach them by email, text, or Facebook, you can send them almost anything on the site. They get the notification and can enter their address and preferred delivery date - or even exchange the gift for something lower-priced (hey, maybe they have a white-hot hate for roses but adore sunflowers. Who knew?). You'll get a payment link that reflects the total cost after they've made their choice.

Customers aren't impressed

1-800-Flowers is "A+" rated and accredited by the Better Business Bureau, despite more than 2400 complaints being filed there over the last three years. Usually that rating means that a company is doing a good job of responding to the issues. But, as we looked at 1-800-Flowers' customer reviews across the internet, it painted a pretty sad picture: just about as many people rate this flower delivery company as "bad" as the ones who say it's "excellent" , about 36% in each category. On some products, customers were upset that it was a FedEx delivery and not fulfilled by a local florist - especially when the box was dumped on the doorstep and the vase shattered inside. And yes, as with any online flower shop, arrangements are only as good as the partner florist in your recipient's delivery area - but 1-800-Flowers doesn't seem to accept responsibility for a refund or replacement when the local store drops the ball.

Needs to focus more on customer happiness

We give 1-800-Flowers a higher ranking than its sister company, Harry & David, because of the wider range of options available here (and since most of H&D's flower orders will be processed through this delivery service anyway). But, even the Smart Gift tool that we love isn't enough to compensate for the issues we've seen with this company's customer support - despite the fact that they offer a 100% satisfaction guarantee. Choose a higher-rated flower delivery company in our review for better service.

Who Offers the Best Flower Delivery Service?

Fresh flowers are a part of some of life's most significant moments. An engagement ring nestled in a dozen red roses. A red-white-and-blue tribute arrangement at a veteran's celebration of life. That "just because" bouquet when someone needs to know they're loved. From Valentine's Day to Mother's Day and a thousand other occasions, flowers are the perfect way to show your love, gratitude, or appreciation.

But, if you live in Memphis and you're trying to delight, surprise, or honor someone who lives in Miami, you can't just run to your local florist and pick something out. That's where flower delivery companies come in. Most florists (including your preferred mom-and-pop flower shop) participate in one or more networks, like FTD and Teleflora. These connections let you place your order and have it brought to life by a florist in your recipient's area, easy-peasy.

The Best Flower Delivery Services Compare Flower Delivery Services Compare Flower Delivery Service Reviews What are the best Flower Delivery Services Best Flower Delivery Service Reviews

Flower Delivery Service FAQ

Trust the science: research has shown that, even now, people who get flowers feel happier immediately, experience a positive mood boost that lasts for several days, and they feel a stronger connection with the person who gave them. That's definitely not boring!
The most obvious holiday is Valentine's Day: over 220 million roses are grown for that day alone! The next most popular occasions are Mother's Day, Christmas and Hanukkah. Of course, there's no way for the floral industry to track "apology bouquets" ; those can happen 365 days a year!
You may want to see if your delivery comes with a vase; if not, you might be able to include one for an additional fee. Many services offering flower delivery will give you options during the checkout process, asking if you'd like to add a stuffed animal, balloon, chocolates or other extras to your purchase.
You can certainly find flowers that match your budget, whether that's $25 or $250. You'll spend more for a premium bouquet, especially if it has flower varieties that are out of season or exotic. Roses, carnations, gerbera and some types of lilies are grown year-round, and that can help you keep costs down if you're watching your wallet.
Yes, there's likely going to be a delivery fee tacked on to your flower delivery. The faster you want the flowers to arrive, the more you can expect to spend. There's almost always a surcharge if you're having the flowers arrive on a weekend, too.
If you choose a flower delivery provider that uses a nationwide network of partner florists to fulfill orders, you should be able to get same-day delivery. Otherwise, expect your order to take a few days to be packaged and shipped.
Your local flower shop might not have access to the widest possible variety of blooms and arrangements. Shopping for your flower delivery online gives you the best available selection, especially if you're having them sent somewhere far from home.
That depends on the flower delivery service you choose. Most companies want you (and your recipient) to be absolutely delighted with the arrangement or bouquet they receive, and the best florists go to great lengths to make it right if the blooms arrive wilted, damaged or anything other than gorgeous. You'll want to check out the reputation of the florist before you commit to an order; lots of positive customer reviews and a strong rating from the Better Business Bureau are two indications that you'll be very happy with your flower delivery service.
Compare the Best Reviews

Continued from above...

Because so many florists use these networks, you'll often find the same arrangements featured on their online stores. That's where attention to customer service really makes the difference: any network florist will be at the mercy of how the store on the receiving end actually pulls the arrangement together, and sometimes the quality on that side isn't what the original florist promised. When that happens, the best flower delivery companies will take responsibility for your satisfaction - either through a refund or a redelivery, often with a different local florist if available. That's more or less "business as usual" when you're buying flowers from a traditional online florist.

However, that's not the only option for flower delivery. You can also choose to send flowers from a service that works directly with growers: the bouquets are fresh-cut and carefully packaged, kept chilled in transit, and delivered right to your recipient's doorstep. These direct-to-customer flower companies are a great solution if there aren't any florists local to the person you're sending them to - because FedEx and UPS can get just about anywhere in the US. Another plus with this type of flower delivery is the price: you'll often get twice as many blooms for what you'd get for the same money spent at a more traditional flower shop.

So, where should you buy your flowers? Your options are almost as vast as the variety of blooms themselves. It might feel a little less overwhelming if you use these criteria to guide your choice:

  • Same-Day Delivery. Not every flower delivery company can get your bouquet or arrangement there today. If you need something right now, start with online florists who say they can get it done. You'll usually have to order by 11AM-2PM in your recipient's time zone in order to qualify.
  • Local Florist or FedEx. Do you have a strong preference for having a local florist make your recipient's arrangement? Is the delivery going to an area where there may not be a flower shop nearby to fulfill the order? That can impact which service is the best fit for your gift.
  • Service/Delivery Fees. It's rare that the price you see on a bouquet will be your final, total cost. Watch out for shipping fees, service/delivery fees, same-day delivery surcharges, and so on. If you've got a few days, a direct-from-the-farm flower delivery service could save you a lot of money, since they almost always ship for free.
  • Reputation. This could be the most important factor. When there's a problem - and that's common when you're dealing with perishable, fragile flowers - does the flower shop take charge of offering a reasonable solution? If your bouquet gets there late (or not at all), are you offered a no-hassle refund or a new delivery according to your preference? The best florists will make sure you're happy, no matter what the flower shop on the other end does or doesn't do.

To help you get the best floral arrangements delivered exactly as expected, TopConsumerReviews.com has evaluated and ranked the most popular flower delivery services available today. We're sure your lucky recipient will feel a whole bunch of happiness and sunshine when they see their beautiful fresh-cut flowers!

Compare Flower Delivery Services

Select any 2 Flower Delivery Services to compare them head to head

  • The Flower Factory
  • 1 800 Florals
  • Enjoy Flowers
  • 1 Stop Florists
  • Flowers Fast
  • Teleflora
  • Flower Explosion
  • FloraQueen
  • 1-800-Flowers
  • Harry & David
  • FTD
  • ProFlowers
  • Florists
  • From You Flowers
  • Send Flowers
The Flower Factory vs 1 800 Florals The Flower Factory vs Enjoy Flowers The Flower Factory vs 1 Stop Florists The Flower Factory vs Flowers Fast The Flower Factory vs Teleflora The Flower Factory vs Flower Explosion The Flower Factory vs FloraQueen The Flower Factory vs 1-800-Flowers The Flower Factory vs Harry & David The Flower Factory vs FTD The Flower Factory vs ProFlowers The Flower Factory vs Florists The Flower Factory vs From You Flowers The Flower Factory vs Send Flowers 1 800 Florals vs Enjoy Flowers 1 800 Florals vs 1 Stop Florists 1 800 Florals vs Flowers Fast 1 800 Florals vs Teleflora 1 800 Florals vs Flower Explosion 1 800 Florals vs FloraQueen 1 800 Florals vs 1-800-Flowers 1 800 Florals vs Harry & David 1 800 Florals vs FTD 1 800 Florals vs ProFlowers 1 800 Florals vs Florists 1 800 Florals vs From You Flowers 1 800 Florals vs Send Flowers Enjoy Flowers vs 1 Stop Florists Enjoy Flowers vs Flowers Fast Enjoy Flowers vs Teleflora Enjoy Flowers vs Flower Explosion Enjoy Flowers vs FloraQueen Enjoy Flowers vs 1-800-Flowers Enjoy Flowers vs Harry & David Enjoy Flowers vs FTD Enjoy Flowers vs ProFlowers Enjoy Flowers vs Florists Enjoy Flowers vs From You Flowers Enjoy Flowers vs Send Flowers 1 Stop Florists vs Flowers Fast 1 Stop Florists vs Teleflora 1 Stop Florists vs Flower Explosion 1 Stop Florists vs FloraQueen 1 Stop Florists vs 1-800-Flowers 1 Stop Florists vs Harry & David 1 Stop Florists vs FTD 1 Stop Florists vs ProFlowers 1 Stop Florists vs Florists 1 Stop Florists vs From You Flowers 1 Stop Florists vs Send Flowers Flowers Fast vs Teleflora Flowers Fast vs Flower Explosion Flowers Fast vs FloraQueen Flowers Fast vs 1-800-Flowers Flowers Fast vs Harry & David Flowers Fast vs FTD Flowers Fast vs ProFlowers Flowers Fast vs Florists Flowers Fast vs From You Flowers Flowers Fast vs Send Flowers Teleflora vs Flower Explosion Teleflora vs FloraQueen Teleflora vs 1-800-Flowers Teleflora vs Harry & David Teleflora vs FTD Teleflora vs ProFlowers Teleflora vs Florists Teleflora vs From You Flowers Teleflora vs Send Flowers Flower Explosion vs FloraQueen Flower Explosion vs 1-800-Flowers Flower Explosion vs Harry & David Flower Explosion vs FTD Flower Explosion vs ProFlowers Flower Explosion vs Florists Flower Explosion vs From You Flowers Flower Explosion vs Send Flowers FloraQueen vs 1-800-Flowers FloraQueen vs Harry & David FloraQueen vs FTD FloraQueen vs ProFlowers FloraQueen vs Florists FloraQueen vs From You Flowers FloraQueen vs Send Flowers 1-800-Flowers vs Harry & David 1-800-Flowers vs FTD 1-800-Flowers vs ProFlowers 1-800-Flowers vs Florists 1-800-Flowers vs From You Flowers 1-800-Flowers vs Send Flowers Harry & David vs FTD Harry & David vs ProFlowers Harry & David vs Florists Harry & David vs From You Flowers Harry & David vs Send Flowers FTD vs ProFlowers FTD vs Florists FTD vs From You Flowers FTD vs Send Flowers ProFlowers vs Florists ProFlowers vs From You Flowers ProFlowers vs Send Flowers Florists vs From You Flowers Florists vs Send Flowers From You Flowers vs Send Flowers
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