Who Offers the Best Flower Delivery Service? Flowers have long been a universal way to show you care, whether you're celebrating a birthday, offering condolences, or just brightening someone's day. Each bouquet can carry its own meaning - roses for love, lilies for sympathy, sunflowers for cheer - making flowers a perfect gift for almost any occasion.
Fair
In business for over a century, FTD (Florists' Transworld Delivery) is a well-established flower delivery service that connects customers with local florists around the world. By working with a broad network of trusted florists, FTD's delivery service makes it so that every bouquet is freshly arranged and locally delivered, often with options for same-day service. Their selections cover a range of occasions, from traditional roses to seasonal bouquets, and you can add simple touches like vases or chocolates to personalize your gift. Chances are really good that any flower delivery service you consider is using FTD as its behind-the-scenes network partner.
Prices land squarely in the center
How did FTD do with our two comparison deliveries, a dozen red roses and a basic sympathy arrangement? The red roses were available both as traditional and long-stemmed, priced starting at $45 for the classic cut and $75 for the long-stemmed variety. That's right in the middle of most of FTD's rivals, whose prices tended to start around $30 to $35 for a dozen roses but went as high as $60. It was the same for sympathy flower delivery: prices started at $45 for options like Classic Ivory and Lula's Garden, which was roughly in the middle of what we saw elsewhere.
Enter your recipient's zip code to save time
Just make sure to put in your delivery zip code and your desired delivery date before you spend too much time on the FTD website. That way, every bouquet and arrangement that catches your eye will be ones that you could actually send to your recipient. Fortunately, we had plenty of available options, even for same-day delivery, for the target zip codes we used in Wisconsin and Florida.
4 bouquet sizes
Once you find the flowers that you like, you'll see all of the options for delivery and size. There are usually four different arrangement sizes: Standard, Deluxe, Premium, and Exquisite. Pay attention to the images as you click on a bouquet size; the thumbnail images you saw as you browsed the options tend to line up with the larger arrangements. We appreciate that FTD makes it really easy to see how the different tiers look, and not just a stem count description that you have to imagine.
Looking for extras? You've got them
Once you've added the flowers to the cart, FTD will show you add-on options. Those range from a mylar balloon to a plush bear or a box of chocolates, but there aren't any size upgrades on offer (small vs. big teddy bear). And, on the next screen, you'll find the spot for entering a gift message if you like; don't forget to check the box for "send me an annual reminder email" if you're having flowers delivered for an occasion you'd like to keep track of next year.
Watch the fees
Your delivery fees won't be disclosed until you get all the way to the "place order" page. On our same-day order of a small $45 sympathy arrangement, the standard delivery charge was $19.99, and there was a same-day fee of $4.99. We happened to find a coupon code that brought our order down by $5, but our total was still nearly $70. That's more expensive than most of FTD's competitors: the flowers themselves were a bit, and so was the everyday delivery fee.
Not the positive feedback we expected
As you would expect from a flower delivery service that's been in business for over a century, FTD has an "A+" rating and accreditation from the Better Business Bureau. But, the BBB still points out that FTD filed for Chapter 11 bankruptcy back in 2019, and that doesn't seem to have been resolved even now. What also hasn't changed is FTD's overall customer sentiment: it's pretty mediocre. On Trustpilot, for example, 65% of the 1200+ reviews there were just 1 star. Headlines left within just a few days of our evaluation said "Don't use this company", "More than likely it won't be what you chose that will be delivered", and "Missed delivery three days in a row". However, 28% of Trustpilot's visitors thought FTD deserved a 5-star score, praising the on-time delivery, beautiful arrangements, and the service as a whole. Our take? If FTD partners with a local florist who does a great job, you're going to come away really happy. But, if there's any kind of issue, don't expect FTD to make it right in any kind of satisfying way: "no apology" and "no refund" get mentioned a lot in those 1-star reviews.
Below average, especially in customer service
FTD's pending bankruptcy is still something to keep an eye on, and your happiness with the flower delivery here seems to be 100% dependent on the luck of the draw with the florist FTD entrusts with your order - because FTD won't go to any great lengths to fix it if there's a problem. Lucky for you, though, there are many other flower delivery options on our list that have a fantastic reputation for both quality and customer service.
Continued from above...
Flowers have long been a universal way to show you care, whether you're celebrating a birthday, offering condolences, or just brightening someone's day. Each bouquet can carry its own meaning - roses for love, lilies for sympathy, sunflowers for cheer - making flowers a perfect gift for almost any occasion.
Flower delivery can easily bring the beauty and joy of fresh blooms directly to your door (or the doorstep of someone special) without the hassle of going to a flower shop - when you order online. When you use a flower delivery website, you get access to a variety of options, from timeless classics like those roses and lilies to unique, seasonal arrangements curated by skilled florists.
Some services even offer same-day or next-day delivery, so you can send a thoughtful gift even if you're shopping at the last minute. How do they get it done? Usually, online flower delivery services are partnered with a florist network, so that your order is fulfilled by someone local (although there are a few who ship their bouquets directly from the farm).
Want to make your gift even more special? You can often add on a vase, balloons, chocolates, or a custom greeting card with a personal message. This flexibility makes it easy to personalize your order so that it perfectly fits the sentiment you want to convey.
So, which online florist should you use for your next beautiful bouquet or artful arrangement? Choosing the right flower delivery service can depend on a few key factors:
To help you send a meaningful message across the distance, Top Consumer Reviews has researched and ranked some of today's most popular flower delivery options. Whether you're opting for a simple bouquet or an elaborate arrangement, that flower delivery is sure to bring warmth and happiness into someone's day with just a few clicks.
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Is It Safe To Send Flowers Online?
In a nutshell - yes, it is safe to send flowers online.
Today florists, from the small business in your neighborhood to the large flower vendors who are a major on-line presence, make every effort to protect you, your personal information and your banking and credit card information.
Although you may use a debit card to pay for your on-line purchase, many flower vendors and florist shops prefer you use a credit card for the on-line transaction to provide you with an extra layer of financial protection. If, in the unlikely event, your credit card information should escape into the world outside of the transaction between you and them, by using your credit card, any fraudulent charges of more than $50 are handled by your credit card company and in most cases, any fraudulent charges under, and up to, $50 are handled by the vendor itself.
Florists who do business on-line promise, and hold true to that promise, that any personal information you give them in the course of placing your flower order with them, remains with them alone. Personal information will not be sold to other marketers.
You will be asked for your phone number and email address so that, in the event of a problem with your order, it can be corrected as fast as possible. You maybe asked for a second telephone number at which you can be reached just to raise the probability of actually speaking with you should there be a problem. Most likely, immediately after your transaction is complete, you will receive an email from the vendor. But, your credit card will not be billed until your order is ready for transmission or shipment.
Secure servers with encryption programs are utilized to handle the on-line transactions. The encryption process involves both sides of the transaction, encrypting information independently from each end, thereby increasing the security of your information on both ends.
It is common practice for the customer to begin shopping in an unsecure area of the flower vendor's website, but when it comes time to finalize the transaction, you will be directed by prompts to a secure area of the vendor's website. Often you will receive a written message on your screen informing you that you are now entering or exiting the secure area of the website. Another way to know whether you are in a secure or unsecure area of the vendor's website is to look for a small icon in the shape of a padlock. If the padlock is open, the area in which you currently are in is not a secure one. In an unsecure area, personal information will not asked for nor needed. When you are in the secure area of the website, the area where personal, banking and credit card information is required, you will again find the padlock icon, but this time it will be in the closed/locked position.
Shopping for flowers on-line and having your gift delivered, possibly the same day, if you place the order before 1p.m in the time zone of the recipient, has never been easier or safer.
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