FTD Review

Thursday, January 23rd

2025 Flower Delivery Service Reviews

FTD

• Prices start around $45
• Plenty of options for same-day flower delivery
• Arrangements for every occasion
• Easy to add on extras like chocolates or balloons
• $19.99 delivery fee
• $4.99 same-day delivery fee
• "A+” rated and accredited by the BBB
• In business for over 110 years

In business for over a century, FTD (Florists' Transworld Delivery) is a well-established flower delivery service that connects customers with local florists around the world. By working with a broad network of trusted florists, FTD's delivery service makes it so that every bouquet is freshly arranged and locally delivered, often with options for same-day service. Their selections cover a range of occasions, from traditional roses to seasonal bouquets, and you can add simple touches like vases or chocolates to personalize your gift. Chances are really good that any flower delivery service you consider is using FTD as its behind-the-scenes network partner.

Prices land squarely in the center

How did FTD do with our two comparison deliveries, a dozen red roses and a basic sympathy arrangement? The red roses were available both as traditional and long-stemmed, priced starting at $45 for the classic cut and $75 for the long-stemmed variety. That's right in the middle of most of FTD's rivals, whose prices tended to start around $30 to $35 for a dozen roses but went as high as $60. It was the same for sympathy flower delivery: prices started at $45 for options like Classic Ivory and Lula's Garden, which was roughly in the middle of what we saw elsewhere.

Enter your recipient's zip code to save time

Just make sure to put in your delivery zip code and your desired delivery date before you spend too much time on the FTD website. That way, every bouquet and arrangement that catches your eye will be ones that you could actually send to your recipient. Fortunately, we had plenty of available options, even for same-day delivery, for the target zip codes we used in Wisconsin and Florida.

4 bouquet sizes

Once you find the flowers that you like, you'll see all of the options for delivery and size. There are usually four different arrangement sizes: Standard, Deluxe, Premium, and Exquisite. Pay attention to the images as you click on a bouquet size; the thumbnail images you saw as you browsed the options tend to line up with the larger arrangements. We appreciate that FTD makes it really easy to see how the different tiers look, and not just a stem count description that you have to imagine.

Looking for extras? You've got them

Once you've added the flowers to the cart, FTD will show you add-on options. Those range from a mylar balloon to a plush bear or a box of chocolates, but there aren't any size upgrades on offer (small vs. big teddy bear). And, on the next screen, you'll find the spot for entering a gift message if you like; don't forget to check the box for "send me an annual reminder email” if you're having flowers delivered for an occasion you'd like to keep track of next year.

Watch the fees

Your delivery fees won't be disclosed until you get all the way to the "place order” page. On our same-day order of a small $45 sympathy arrangement, the standard delivery charge was $19.99, and there was a same-day fee of $4.99. We happened to find a coupon code that brought our order down by $5, but our total was still nearly $70. That's more expensive than most of FTD's competitors: the flowers themselves were a bit, and so was the everyday delivery fee.

Not the positive feedback we expected

As you would expect from a flower delivery service that's been in business for over a century, FTD has an "A+” rating and accreditation from the Better Business Bureau. But, the BBB still points out that FTD filed for Chapter 11 bankruptcy back in 2019, and that doesn't seem to have been resolved even now. What also hasn't changed is FTD's overall customer sentiment: it's pretty mediocre. On Trustpilot, for example, 65% of the 1200+ reviews there were just 1 star. Headlines left within just a few days of our evaluation said "Don't use this company”, "More than likely it won't be what you chose that will be delivered”, and "Missed delivery three days in a row”. However, 28% of Trustpilot's visitors thought FTD deserved a 5-star score, praising the on-time delivery, beautiful arrangements, and the service as a whole. Our take? If FTD partners with a local florist who does a great job, you're going to come away really happy. But, if there's any kind of issue, don't expect FTD to make it right in any kind of satisfying way: "no apology” and "no refund” get mentioned a lot in those 1-star reviews.

Below average, especially in customer service

FTD's pending bankruptcy is still something to keep an eye on, and your happiness with the flower delivery here seems to be 100% dependent on the luck of the draw with the florist FTD entrusts with your order - because FTD won't go to any great lengths to fix it if there's a problem. Lucky for you, though, there are many other flower delivery options on our list that have a fantastic reputation for both quality and customer service.