Thursday, December 8th
2022 Flower Delivery Service Reviews
Harry & David
- Thousands of gift-giving options that include bouquets, flowers with wine, trees and wreaths, and much more
- Most bouquets are under $100
- Shipping/service fees of $17.99
- $2.99 same-day and/or Saturday delivery fee
- Subscribe for regular deliveries
- Passport program can get you free shipping and no service charges: $29.99/year
- In business since 1934
- "A+" rated by the BBB
Harry & David has been "America's premier choice for gourmet gifts" since 1934. While you may associate this online retailer with fresh fruit and gift baskets, you can actually order bouquets, plants, and other floral arrangements too. Harry & David is part of a large brand family that includes 1-800 Flowers, Cheryl's Cookies, The Popcorn Factory, and several others.
Most floral arrangements will go through sister site
You'll notice that relationship pretty early on as you browse this flower delivery company: unless your order includes some kind of food product, like wine or chocolates, it'll probably be designated as a 1-800-Flowers product. But, if your selection is a bulb or another type of garden plant, it may still be fulfilled through Harry & David.
Flowers aren't the focus
Also, because this isn't a flower-focused retailer, the shopping experience is a little different. If you decide to shop by occasion using the tabs at the top of the site, your results won't be limited to floral arrangements. To get just bouquets or planters, you'll want to start on the Flowers & Plants page and then choose the menu option that is the closest match to what you're picturing: Flower Bouquets, Floral Bestsellers, Succulents, Flowers with Wine, and so on.
Limited selection - with lots of customizations?
When we narrowed down our search to just bouquets, we were a little disappointed by the selection of under two dozen arrangements. All of the flowers-only bouquets were available for immediate purchase, but every arrangement that included wine couldn't be shipped until two weeks in the future. On a positive note, it was easy to see that most bouquets were eligible for the Passport program: for an annual fee ($19.99 for the first year, $29.99 thereafter), you'll get free shipping and no service charges for a full year, across all of the brands in the Harry & David family. Also, there were a wide range of size choices - not just the "standard/deluxe/premium" so common with other florists, but a full spectrum of prices. For example, on the One of a Kind bouquet, it went from a small arrangement for $49.99 all the way up to a premium selection for $99.99 (and four other sizes in $10 increments between).
Want some donuts with your daisies?
When you add the flowers you want to your cart, you'll get suggested add-ons. But, because Harry & David is a gift-giving store and not just a florist, the "extras" here go well beyond the typical balloon, teddy bear, and chocolate options you'll see elsewhere. How about a boneless carving ham with your roses? Or coffee and donuts?
Sign up and save
You might get a 10% discount if you sign up for Harry & David's email list. Just watch for the pop-up as you browse the site. Another way to save is with a subscription: on the checkout page, some floral arrangements let you set up a recurring delivery ranging from weekly to every eight weeks, and you'll get a 15% discount on each one.
Passport might be worth it
How about delivery charges? You'll pay an extra $2.99 for same-day delivery, and the same if you want the flowers to arrive on the weekend (though for the bouquets we considered, only Saturday was available). Harry & David charges a service/delivery fee of $17.99; for $2 more, you can enroll in the Passport program we described earlier.
Reviews left us feeling less-than-wow
Harry & David lets you see reviews at the bottom of each product page, so you can see what other people have said about the arrangement you're considering. We noticed, however, that they're "selected" reviews, and that left us wondering about the "not selected" ones - because when we checked out customer feedback for this flower delivery company, it wasn't so terrific. Long-term users of Harry & David's gift service say that it seems to be on the decline. While most comments weren't specific to flowers, they described gifts that arrived late, spoiled, or in bad condition - or that didn't get delivered at all. That happens with just about every company that ships perishable items - but shoppers complain that Harry & David's customer service team isn't exactly on top of things when a refund or reshipment is the appropriate solution.
No compelling reason to buy flowers here
We struggle to come up with a reason you should get your flowers through Harry & David. And, given that the vast majority of their options are fulfilled by 1-800-Flowers, it might make more sense to start your shopping there instead if you're really determined to buy your flowers from a company in this brand group.
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Fresh flowers are a part of some of life's most significant moments. An engagement ring nestled in a dozen red roses. A red-white-and-blue tribute arrangement at a veteran's celebration of life. That "just because" bouquet when someone needs to know they're loved. From Valentine's Day to Mother's Day and a thousand other occasions, flowers are the perfect way to show your love, gratitude, or appreciation.
But, if you live in Memphis and you're trying to delight, surprise, or honor someone who lives in Miami, you can't just run to your local florist and pick something out. That's where flower delivery companies come in. Most florists (including your preferred mom-and-pop flower shop) participate in one or more networks, like FTD and Teleflora. These connections let you place your order and have it brought to life by a florist in your recipient's area, easy-peasy.
Flower Delivery Service FAQ
Continued from above...
Because so many florists use these networks, you'll often find the same arrangements featured on their online stores. That's where attention to customer service really makes the difference: any network florist will be at the mercy of how the store on the receiving end actually pulls the arrangement together, and sometimes the quality on that side isn't what the original florist promised. When that happens, the best flower delivery companies will take responsibility for your satisfaction - either through a refund or a redelivery, often with a different local florist if available. That's more or less "business as usual" when you're buying flowers from a traditional online florist.
However, that's not the only option for flower delivery. You can also choose to send flowers from a service that works directly with growers: the bouquets are fresh-cut and carefully packaged, kept chilled in transit, and delivered right to your recipient's doorstep. These direct-to-customer flower companies are a great solution if there aren't any florists local to the person you're sending them to - because FedEx and UPS can get just about anywhere in the US. Another plus with this type of flower delivery is the price: you'll often get twice as many blooms for what you'd get for the same money spent at a more traditional flower shop.
So, where should you buy your flowers? Your options are almost as vast as the variety of blooms themselves. It might feel a little less overwhelming if you use these criteria to guide your choice:
- Same-Day Delivery. Not every flower delivery company can get your bouquet or arrangement there today. If you need something right now, start with online florists who say they can get it done. You'll usually have to order by 11AM-2PM in your recipient's time zone in order to qualify.
- Local Florist or FedEx. Do you have a strong preference for having a local florist make your recipient's arrangement? Is the delivery going to an area where there may not be a flower shop nearby to fulfill the order? That can impact which service is the best fit for your gift.
- Service/Delivery Fees. It's rare that the price you see on a bouquet will be your final, total cost. Watch out for shipping fees, service/delivery fees, same-day delivery surcharges, and so on. If you've got a few days, a direct-from-the-farm flower delivery service could save you a lot of money, since they almost always ship for free.
- Reputation. This could be the most important factor. When there's a problem - and that's common when you're dealing with perishable, fragile flowers - does the flower shop take charge of offering a reasonable solution? If your bouquet gets there late (or not at all), are you offered a no-hassle refund or a new delivery according to your preference? The best florists will make sure you're happy, no matter what the flower shop on the other end does or doesn't do.
To help you get the best floral arrangements delivered exactly as expected, TopConsumerReviews.com has evaluated and ranked the most popular flower delivery services available today. We're sure your lucky recipient will feel a whole bunch of happiness and sunshine when they see their beautiful fresh-cut flowers!
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