Thursday, December 8th
2022 Flower Delivery Service Reviews
Send Flowers
- Hundreds of flower arrangements, plants, balloons and other gifts to choose from
- Prices range between $30-$400
- Delivery and service fees not disclosed until payment info is provided
- 100% satisfaction guarantee
- Same-day delivery when you order before 3PM in delivery zip code
Send Flowers starts out looking like your average online flower delivery service. You can order bouquets for special occasions like birthdays and anniversaries, choose funeral arrangements large and small, send houseplants, or deliver balloons and other gifts.
Is cheap what you really want?
There's a somewhat puzzling emphasis on "cheap" with this store: you'll see it when you hover over the URL, in the "Under $30" category featured on the left side of the page (which, incidentally, takes you to birthday arrangements), and mentioned in other places throughout the site. Maybe Send Flowers just hasn't been updated to reflect inflation, but at the time of this review we definitely didn't see anything under $30 (or even under $20, as one of the links at the bottom of the page offered). Most arrangements here are between $30 and $400, with some funeral arrangements priced higher than that. Either way, be sure to watch for discounts: during our most recent visit, there was a code featured at the top of the page that offered a 10% discount sitewide.
Same-day flowers available
If you're looking for flowers that can be delivered today, you'll need to make sure you order before 3PM local time wherever they're being sent - and to shop from the section that says Same Day Delivery too. Otherwise, shop by category and keep an eye out for the arrangements with the same-day designation.
Might not come with a vase
Another good way to browse is by starting with Send Flowers' best-sellers. You can look through specific options like sunflowers, tulips, or mason jar arrangements, or scroll through until you find one that you like. One of their most popular bouquets is the Enchanted Garden Flower Bouquet, regularly-priced at $44.99 for the regular size, $54.99 for deluxe, and $64.99 for premium (helpful hint: all of the default images on the Send Flowers site show the deluxe-size arrangement). While this arrangement comes with a vase, others may come without unless you upgrade to include one. You can also add mylar balloons, chocolates, or a teddy bear to your order.
Not cool to require payment info before revealing fees
Once you enter the delivery zip code, you'll see all of the available delivery dates in that area. Sunday deliveries come with a surcharge (in our region, it was $2.99), and we also noticed that next-day delivery had the same fee attached. Send Flowers makes you enter your payment information before showing you how much the delivery fees will be - that's a big no-no with any kind of online store, and even more so with flower companies, where those charges can be significant (and ought to be disclosed earlier).
Sister company to From You Flowers
Want to know why we refused to take that last step? It's difficult to find any customers with good things to say about Send Flowers. We couldn't find a listing for this flower delivery company with the Better Business Bureau, until we looked up the contact address and learned that Send Flowers also does business under the name From You Flowers (who you'll also find reviewed here).
Customer service is a joke
Despite having an "A" rating and accreditation through that name, people aren't happy with this flower delivery company. Under either name (Send Flowers or From You Flowers), feedback is overwhelmingly bad: in one place alone, out of 1,000+ reviews, more than 900 gave Send Flowers the lowest possible rating of just one star. Reading through the comments is almost entertaining (at least for those of us who weren't personally impacted by the terrible service): we saw "Nailed It!" -type photos showing the 60-orchid bouquet one person was expecting compared with the two-bloom arrangement that was delivered, images of wilted bouquets and a description of a 35-minute phone argument with Send Flowers' rep who only offered a $15 coupon instead of a refund, and so on. Where, exactly, does their promised "100% guarantee" come in? Never, as far as we can tell.
A flower delivery company you should avoid
It'll come as no surprise that this is our lowest-ranked flower delivery company. For every end of the spectrum, from budget-friendly to extravagant, there are other florists who will undoubtedly do it better than Send Flowers.
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Fresh flowers are a part of some of life's most significant moments. An engagement ring nestled in a dozen red roses. A red-white-and-blue tribute arrangement at a veteran's celebration of life. That "just because" bouquet when someone needs to know they're loved. From Valentine's Day to Mother's Day and a thousand other occasions, flowers are the perfect way to show your love, gratitude, or appreciation.
But, if you live in Memphis and you're trying to delight, surprise, or honor someone who lives in Miami, you can't just run to your local florist and pick something out. That's where flower delivery companies come in. Most florists (including your preferred mom-and-pop flower shop) participate in one or more networks, like FTD and Teleflora. These connections let you place your order and have it brought to life by a florist in your recipient's area, easy-peasy.
Flower Delivery Service FAQ
Continued from above...
Because so many florists use these networks, you'll often find the same arrangements featured on their online stores. That's where attention to customer service really makes the difference: any network florist will be at the mercy of how the store on the receiving end actually pulls the arrangement together, and sometimes the quality on that side isn't what the original florist promised. When that happens, the best flower delivery companies will take responsibility for your satisfaction - either through a refund or a redelivery, often with a different local florist if available. That's more or less "business as usual" when you're buying flowers from a traditional online florist.
However, that's not the only option for flower delivery. You can also choose to send flowers from a service that works directly with growers: the bouquets are fresh-cut and carefully packaged, kept chilled in transit, and delivered right to your recipient's doorstep. These direct-to-customer flower companies are a great solution if there aren't any florists local to the person you're sending them to - because FedEx and UPS can get just about anywhere in the US. Another plus with this type of flower delivery is the price: you'll often get twice as many blooms for what you'd get for the same money spent at a more traditional flower shop.
So, where should you buy your flowers? Your options are almost as vast as the variety of blooms themselves. It might feel a little less overwhelming if you use these criteria to guide your choice:
- Same-Day Delivery. Not every flower delivery company can get your bouquet or arrangement there today. If you need something right now, start with online florists who say they can get it done. You'll usually have to order by 11AM-2PM in your recipient's time zone in order to qualify.
- Local Florist or FedEx. Do you have a strong preference for having a local florist make your recipient's arrangement? Is the delivery going to an area where there may not be a flower shop nearby to fulfill the order? That can impact which service is the best fit for your gift.
- Service/Delivery Fees. It's rare that the price you see on a bouquet will be your final, total cost. Watch out for shipping fees, service/delivery fees, same-day delivery surcharges, and so on. If you've got a few days, a direct-from-the-farm flower delivery service could save you a lot of money, since they almost always ship for free.
- Reputation. This could be the most important factor. When there's a problem - and that's common when you're dealing with perishable, fragile flowers - does the flower shop take charge of offering a reasonable solution? If your bouquet gets there late (or not at all), are you offered a no-hassle refund or a new delivery according to your preference? The best florists will make sure you're happy, no matter what the flower shop on the other end does or doesn't do.
To help you get the best floral arrangements delivered exactly as expected, TopConsumerReviews.com has evaluated and ranked the most popular flower delivery services available today. We're sure your lucky recipient will feel a whole bunch of happiness and sunshine when they see their beautiful fresh-cut flowers!
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