Nectar Review

Saturday, June 25th

2022 Foam Mattress Reviews

Nectar

• Cost: From $524 to $1,024

Nectar entered the race for "best foam mattress" back in 2016, offering some advantages over many of their competitors:

• 365-night trial: nap, sleep, and hang out on your bed for up to a calendar year. If you're not satisfied, you can get a full refund.
• "Forever Warranty": the mattress is covered for as long as you own it
• Free shipping and returns
• Unique construction: several types of CertiPUR-US Certified foam (quilted gel memory, adaptive hi-core memory, etc.), cooling cover

Inexpensive option

Nectar is also more affordably priced than many of the other foam mattresses on the market. At the time of our most recent review, there was a promotion in place that offered $125 off any mattress purchase, making it possible to get a twin for just $399 and a king for $899. Shipping is always free.

Mixed customer reviews

So, now that Nectar has had a few years to prove themselves, how do they measure up when it comes to actual customer experiences? Reviews are mixed. Looking at the 5,000+ comments on the Nectar site itself, most people are very satisfied: 4.8 stars out of 5, on average. The most positive reviews say that their Nectar mattress delivered a better night's sleep than they ever thought possible, even after many months (and even years) of use - especially for people who prefer the "just right" medium firm support that Nectar foam mattresses offer.

Good customer response

We also appreciate that they've expanded their available methods of contacting the company; we were able to reach company reps almost immediately when using the toll-free number and the live chat, both of which are available 7 days a week from 6am-9pm PST.

Delivery issues

However, despite these improvements, Nectar still seems to have an Achilles' heel when it comes to customer service. Since our last review, the company earned a rating with the Better Business Bureau: a less-than-impressive "B-", with more than 200 closed complaints over the last year alone. The most frequent issue? Delivery. While every mattress says that it will ship within 5-7 business days, actual delivery times can take as long as a month. When some customers reach out to Nectar for updates, they get conflicting information: "it's on the way", "it'll be shipped in a few days", and even "we're not sure when it will ship". Unfortunately, your credit card will be charged as soon as you place the order, no matter how long it takes for your mattress to arrive.

Separate shipping

Another common delivery problem is that the mattress and optional foundation are often shipped separately, leaving customers with just the mattress and nothing to put it on. We also found more than a few complaints that returning the mattress is not as easy as Nectar advertises, especially when trying to make a claim using the "forever warranty".

Satisfied sleepers

In short, the Nectar mattress may give you a comfortable night's sleep, once it actually arrives. We're glad to see that the company has made progress with their customer service availability, and their mattresses do have quite a few happy sleepers. However, we'd like to see further improvements in the company's BBB rating and overall customer experience in order to consider Nectar more competitive with other foam mattresses on the market.